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Transcript of Building a New Digital Business ... Cisco on Cisco: Digital Workforce Transformation Increase...

  • Julie Canepa – CIO, Cisco ANZ

    IT Blueprint for Digital Transformation

    CONTINUOUS REINVENTION

    @jucanepa

  • Communications are Being Redefined

    Source: World Bank, USDA.Gov, CCS Analysis

    Companies Must Reinvent Their Operating Models

    50 B Devices Connected

    by 2020

    6.1 B Smartphones

    26 Connections

    Per Human

    2.5 T Connectable

    Things

  • Mainframe

    IT Era

    PC + Web Cloud + Mobile

    • Highly Predictive

    Ecosystems

    • Security 24/7

    • Industrial IoT

    • Autonomic

    Infrastructure

    IoT + Analytics +

    Automation (ML)

    Digitisation (Data) & IoT (Machines)

    GOOG

    TensorFlow

    2015

    xz86 Web Linux VMs

    • Automation of

    Accounting

    • Automation of Paper

    Processes

    • Pervasive

    Communications

    • Consumer & Social

    Apps

    • Many devices

    • New Systems of

    Engagement

    Enterprises

    Drivers of

    Innovation

    Primary

    Usage

    Consumer

    1960 1980 2005

    iPhone Containers Cloud

    The Four Eras of IT

  • New Customer/Citizen

    Experiences

    Innovative

    Business Models

    Empower

    Workforce Innovations

    What Is Digital Transformation?

    Value Reimagined | Work Reimagined

  • Driving the Digital Business Transformation

    IT and LOB work Together and Iterate Together

    Business Transformation

    New Solutions

    New Consumption Models

    New Ways of Working

    Business

    Outcome Focus One Conversation Between

    IT and Business

    Cultural Shift

  • Cisco Digital Operating Model

    IT as a Service Simplify Everything

    Modular IT Extend the Cloud

    Insightful Data Self Service

    Continuous Delivery

    Automation Continuous Innovation

    Monitor & Adapt

    Simplification

    Security

  • Cisco at a Glance

    99

    Countries

    586

    Offices

    140,550

    Connected

    Stakeholders

    6,636

    LAN Switches

    12,013

    UCS Blades

    30.1MW

    Data Center

    Capacity

    57PB

    Overall Usable

    Storage

    46,903

    Production

    Virtual Machines

    154

    Services

    204,800

    Connected Devices

    4,423

    Routers

    DNS 5.8B

    DNS Records/day

    73,489

    Employees

  • Deliver IT as a Service

    Build and Run IT Like a Business

    ITaaS is a Cultural Change

    Protect Your Customers from Going to the Competitors – Shadow IT

    z z

    IT Service

    Leaders as GMs Digital Business Partner

    Security Leader in

    Every Service

    Build a

    Service Catalog 30 Services Published

    to Employees

    Cost Transparency

    Fund

    Innovation 5% Budget

    Minimum Allocation

    Insight-Driven

    Business Empower GMs to Make

    Tradeoffs Based on

    Goals & KPI’s

  • Simplify Everything

    eStore

    Policy

    Digital Storefront for the Employee Experience Virtual Lightweight Application

    Find

    Choose

    Use

    Storage

    Storage

    Network

    Experience

    Applications

    Data

    Compute

    O rc

    h e s tra

    tio n

    Services Catalog

  • Business

    Outcomes Security Speed 77% Cost Savings

    Service

    Cases 18 Steps 15 Weeks 8 Minutes 8

    Simplified

    Experience 1 Steps 3

  • Continuous Delivery

    Reduction in

    Vulnerabilities

    Increase in

    Delivered

    Capabilities 2X

    60%

    92% Increase in Quality

    Cisco Accelerated Continuous Delivery from 23% to 73% of Services in 18 Months

    Build the Right Thing

    (Business)

    Build the Right Way

    (IT)

    Speed

    Security

    Quality

    Start with MVP

    In Every Service

    Tied to Business Value

  • Cisco on Cisco: Digital Workforce Transformation

    Increase Employee Productivity

    Reduce Space & Operating Costs

    Be a Great Place to Work

    Spark Integration for Customer Service

    200+ Cloud Delivered Demos (dCloud)

    Digital Ceiling - Insights & Personalization

    Work Where and When Life Requires

    Connected Workspace TelePresence & Spark

    Self Service eStore Catalog

    Cisco Child Care Live Video Access

    200+ EV Charging Stations

    Onsite Health Center

  • © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

    What does this mean to you?

  • Digital Disruption will reshape Markets and Industries

    Market incumbents displaced 40%

    Companies actively responding 1 in 4

    Expected time to disruption* 3 YEARS

  • Industry View of Value at Stake

    Top Industries, Ranked by Value at Stake (2015–2024)

    $6.4T Manufacturing

    $3.1T Financial Services

    $2.8T

    Retail

    $2.0T Service Provider

    $1.6T Professional Services

    $1.4T Healthcare

    $1.1T Oil & Gas

  • 2 Simplify Everything – IT as a Service Supply Chain, Customer Care as a Service

    Simplicity

    4 Deliver Data to Drive Business Decisions Data as a Service: LoB Self-Service Consumable Data

    Insights

    5 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product

    Innovation

    Enable New Business Models IT in Lockstep with Business Transformation, One Conversation

    1 Outcome Focus

    3

    Agility Build Modular IT and Automate Decouple, Modularize, Reuse, Microservices, Extend to Cloud

    Cisco IT: Blueprint for Digital Business

  • Listen to Customers

    Rewrite the Rules

    Scalable & Secure Platforms

    Speed and Endurance

    Lead the Journey

    Key Takeaways – Continuous Reinvention

    Customer Success

    Test

    Refine

    Deploy Repeat