London 2015

Jennifer Boulanger Head of Global Recruitment

Booking.com

  Brendan Bank   CIO

  Booking.com

Building a kick ass company culture

To help leisure and business travelers, whatever their budget, easily discover, book, and enjoy the world’s best places

to stay.  Our Mission

DEMAND STORE SUPPLY

Business Model

CUSTOMER SERVICE, CONTENT

HR, FINANCE, LEGAL

1996founded

19971st Hotel

20008 employees

2003Barcelona Office

2005Acquired by

Priceline Group

2006Bookings

renamed to

2007NY and

Singapore offices

20092.000+ employees, Sao Paulo Office

2010Apps launched,

100.000+ properties

2012250.000+

properties, 70 offices, 4.000

employees

2013First offline campaigns

2014Launch Booking

Cares

201510.000+

Employees

Technology Headcount

Jan-10 Jan-11 Jan-12 Jan-13 Jan-14 Jan-15

Booking.com engineering culture

We use the Booking.com Values

Keep the customer at the center of everything you do

Experiment, learn and be open to change

Work together to achieve success, but always challenge one another to improve

Be humble, open and friendly, and remember that our diversity gives us strength

Get things done today. Tomorrow will bring fresh challenges

We use the Booking.com formula It’s our framework of how we empower

people to reach their potential

Milking the cows, every day

Great product, ROI-driven marketing

Work horses vs. show ponies

Customer vs. supply-driven

Best team of motivated and skilled people in the industry

Bias to insource

Rapid experimentation and small steps innovation

Globally scalable, but locally relevant

Pareto principle

Data vs. opinion-driven

Customers

No hippo’s

19

Tech Partners

21

Booking.com recruiting culture

Optimize for speed and quality, not cost.

Craft Communication

CCommercial Awareness

C CCulture fit

Specialty Roles

Product Owners

Analysts

Developers

Designers

Nationality of Hire

45% Technology referrals

87% vs 76% More engaged

2.8% Better conversion to hire ratio

28% Global referrals

8% vs 11% Retention rate

91% Meet expectation or higher talent scores

KPI’s `

Sourcing Mix Conversion Ratios Achieving Targets Length of Recruitment Process Experience

Jan 2015

Sept 2014

agency

headhunt

recruitersreferrals

hiresAnalysis 2014 - 2015

May 2015

Sept 2015

We like to have fun!

33

Booking.com Culture formula

1.  Write down your culture BEFORE you start recruiting 2.  Have Data-driven approach to recruitment 3.  Recruit for culture and potential over skills 4.  A Players hire A+ players 5.  Happy Partner = Happy Developer 6.  Recruit diverse and globally 7.  Take care of your people 8.  Insource as much as possible 9.  Celebrate your culture and share 10. Money doesn’t buy culture

Building a Kick Ass Company Culture

Brendan Bank | Jennifer Boulanger Talent Connect: October 21, 2015 Questions?

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London 2015