Building a digitally augmented workforce through ......Automation maturity – a national and sector...
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The plethora of intelligent automation technologies that contribute to the digitally augmented workforce Automation promises much... Automation maturity – a national and sector perspective of scale … but, today, organizations are only scratching the surface of its potential and scaled adoption is rare Building a digitally augmented workforce through intelligent automation at scale Proportion of organizations implementing automation at scale by country* The benefits of automation expected to be fully realized by the finance and accounting department within three years And although deployment at scale is not yet commonplace, the expectations are great... Proportion of organizations implementing automation at scale by sector* United States 26% Automotive 25% Industrial manufactur- ing 15% Retail 15% Utilities 14% Consumer packaged goods manu- facturing 13% Public gov- ernment 8% Global average 16% Global average 16% France 15% Germany 17% India 15% United Kingdom 16% Sweden 6% Netherlands 9% AI using natural language AI using computer vision Rule-based automation technologies AI technology foundations Chatbots and voicebots Speech recognition Biometrics IT process automation Image and video analysis Machine learning Deep learning Swarm intelligence Natural language generation Robotic process automation Context aware computing Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018. 1 Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018. Source: “Reimagining finance for the digital age,” Capgemini’s Business Services, June 2018. 2 HFS Research, "Enterprises, Escape your RPA pigeonhole today to achieve end-to-end automation", Elena Christopher, May 31, 2019. Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018. Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018. *As a % organizations experimenting with or implementing automation Automation needn’t be a threat; it can be a promise, especially when it’s intelligent automation.”¹ Lee Beardmore Vice President and Chief Innovation Officer, Capgemini’s Business Services Creating greater process efficiency Improving financial planning Improving regulatory /legal compliance Improving customer experience Reducing operating costs More accurate forecasting Making monitoring and analysis continuous Improving risk man- agement Unlocking new business insights Identifying fraud Freeing up resources for higher value activities Improving /reducing manual errors 32% 65% 36% 63% 30% 62% 34% 60% 28% 59% 36% 58% 33% 57% 34% 56% 30% 55% 33% 54% 32% 53% 28% 52% Masters Novices The potential cost savings across sectors by 2022 through wide-scale adoption of automation ... and in all industries, boardrooms expect to see the benefits of automation Enterprises are looking beyond RPA to true intelligent automation by thinking in terms of business outcomes.” $ 471 billion $125 billion $149 billion $165 billion Automotive, retail, utilities, and manufacturing Retail Utilities Manufacturing, inc. consumer packaged goods and industrial The six pillars of Intelligent Process Automation Introducing … Intelligent Process Automation Capgemini's ESOAR methodology Underpinned by a measured and methodical approach Source: Capgemini Research Institute, Automation Use Case Survey; July 2018, N=705 organizations that are experimenting with or implementing automation initiatives. Overall automation includes testing, proofs of concept, pilots, few deployments at scale and multiple deployments at scale. Overall automation implementation by function among organizations experimenting with or implementing automation But where and how to start can be confusing Information Technology Procurement and Supply Chain Research and Development Finance and Accounting Human Resources Customer Service/Account Management/ Customer Experience Sales and Marketing Back office Middle office Front office 37% 23% 31% 34% 35% 56% 29% IPA Transform Improved quality Increased scalability and efficiency Increased savings Optimized operations Enhanced regulatory compliance Rapid breakeven IPA Deliver Rapid breakeven Digitally augmented workforce analytics Augmented process experience centers IPA Innovate Lab and technology playground Intelligent process innovation IPA Operate Organizational learning Business continuity As-a-service Organizational setup and change management Book of work and roadmap Technology selection Maturity assessment and audit IPA Advise Augmented Delivery Center Capgemini’s unique and differentiating approach encompasses an end-to-end perspective from ideation to production. Intelligent Process Automation enables you to seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation. In finance and accounting Intelligent Process Automation can positively impact your business operations We helped a global fast-moving consumer goods company automate its credit-to-cash (C2C) processes to enable matching in a credit control management system, resulting in: Before automating anything, we first streamline and simplify the processes to its best extent. It is necessary to spend time on this before starting with automation.” Katja Hinojosa Finance Transformation Director, Tetra Pak Implementing a digitally augmented workforce at scale is about driving intelligent automation with the right talent ready to embrace the future.” Adam Bujak Global Head of the Intelligent Automation Offer, Capgemini ELIMINATE ROBOTIZE AUTOMATE STANDARDIZE OPTIMIZE R E A S O 95% reduction in transaction processing time sectors 90% reduction in FTE deployment 95% improvement in efficiency In human resources We helped a global fast-moving consumer goods company automate its credit-to-cash (C2C) processes to enable matching in a credit control management system, resulting in: 40% reduction in cost of service 50% productivity savings 45% reduction in vendor spend In supply chain We helped an international medical device, pharmaceutical, and consumer packaged goods company implement a powerful statistical forecasting engine augmented with machine learning, resulting in: 20% reduction in mid-term forecast error rate 35% reduction in short-term forecast error rate 20% improvement in demand planner productivity Data represent composite results from more than one client engagement Capgemini’s approach to developing an automation solution is called ESOAR. This unique and straightforward transformation methodology addresses the underlying causes of inefficiency in your business operations, before working on the actual symptoms.
Transcript of Building a digitally augmented workforce through ......Automation maturity – a national and sector...
The plethora of intelligent automation technologies that contribute to the digitally augmented workforce
Automation promises much...
Automation maturity – a national and sector perspective of scale
… but, today, organizations are only scratching the surface of its potential and scaled adoption is rare
Building a digitally augmented workforcethrough intelligent automation at scale
Proportion of organizations implementing automation at scale by country*
Proportion of organizations implementing automation at scale by country*
Proportion of organizations implementing automation at scale by country*
Proportion of organizations implementing automation at scale by country*
Proportion of organizations implementing automation at scale by country*
The benefits of automation expected to be fully realized by the finance and accounting department within three years
And although deployment at scale is not yet commonplace, the expectations are great...
Proportion of organizations implementing automation at scale by sector*
United States
26%
Automotive
25%Industrial
manufactur-ing
15%
Retail
15%Utilities
14%Consumer packaged
goods manu-facturing
13%
Public gov-ernment
8%
Global average
16%
Global average
16%
France
15%Germany
17%India
15%United
Kingdom
16%
Sweden
6%Netherlands
9%
AI using natural language
AI using computer vision
Rule-based automation technologies
AI technology foundations
Chatbots and voicebots
Speech recognition
BiometricsIT process automation
Image and video analysis
Machine learning
Deep learning
Swarm intelligence
Natural language generation
Robotic process automation
Context aware computing
Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018.
1 Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018.
Source: “Reimagining finance for the digital age,” Capgemini’s Business Services, June 2018.
2 HFS Research, "Enterprises, Escape your RPA pigeonhole today to achieve end-to-end automation", Elena Christopher, May 31, 2019.
Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018.
Source: Capgemini Research Institute, “Reshaping the Future: Unlocking Automation’s Untapped Value” November 2018.*As a % organizations experimenting with or implementing automation
Automation needn’t be a threat; it can be a promise, especially when it’s intelligent automation.”¹
Lee Beardmore Vice President and Chief Innovation Officer, Capgemini’s Business Services
Creating greater process
efficiency
Improving financial planning
Improving regulatory
/legal compliance
Improving customer
experience
Reducing operating
costs
More accurate
forecasting
Making monitoring and analysis continuous
Improving risk man-agement
Unlocking new
business insights
Identifying fraud
Freeing up resources for higher
value activities
Improving/reducing
manual errors
32%
65%
36%
63%
30%
62%
34%
60%
28%
59%
36%
58%
33%
57%
34%
56%
30%
55%
33%
54%
32%
53%
28%
52%
Masters Novices
The potential cost savings across sectors by 2022 through wide-scale adoption of automation
... and in all industries, boardrooms expect to see the benefits of automation
Enterprises are looking beyond RPA to true intelligent automation by thinking in terms of business outcomes.”
$ 471billion
$125billion
$149billion
$165billion
Automotive, retail, utilities, and manufacturing
Retail
Utilities
Manufacturing, inc. consumer packaged goods and industrial
The six pillars of Intelligent Process Automation
Introducing … Intelligent Process Automation
Capgemini's ESOAR methodology
Underpinned by a measured and methodical approach
Source: Capgemini Research Institute, Automation Use Case Survey; July 2018, N=705 organizations that are experimenting with or implementing automation initiatives. Overall automation includes testing, proofs of concept, pilots, few deployments at scale and multiple deployments at scale.
Overall automation implementation by function among organizations experimenting with or implementing automation
But where and how to start can be confusing
Information Technology
Procurement and Supply
Chain
Research and Development
Finance and Accounting
Human Resources
Customer Service/Account Management/
Customer Experience
Sales and Marketing
Back office Middle office Front office
37%
23%
31%34%35%
56%
29%
IPA Transform
Improved quality
Increased scalability and efficiency
Increased savingsOptimized operations
Enhanced regulatory compliance
Rapid breakeven
IPA Deliver
Rapid breakeven
Digitally augmentedworkforce analytics
Augmented processexperience centers
IPA Innovate
Lab and technology playground
Intelligent process innovation
IPA Operate
Organizational learning
Business continuity
As-a-service
Organizational setup andchange management
Book of work and roadmap
Technology selection
Maturity assessment and audit
IPA Advise
Augmented Delivery Center
Capgemini’s unique and differentiating approach encompasses an end-to-end perspective from ideation to production. Intelligent Process Automation enables you to seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation.
In finance and accounting
Intelligent Process Automation can positively impact your business operations
We helped a global fast-moving consumer goods company automate its credit-to-cash (C2C) processes to enable matching in a credit control management system, resulting in:
Before automating anything, we first streamline and simplify the processes to its best extent. It is necessary to spend time on this before starting with automation.”
Katja Hinojosa Finance Transformation Director, Tetra Pak
Implementing a digitally augmented workforce at scale is about driving intelligent automation with the right talent ready to embrace the future.”
Adam BujakGlobal Head of the Intelligent Automation Offer, Capgemini
ELIMINATE ROBOTIZE
AUTOMATESTANDARDIZE
OPTIMIZE
RE
ASO
95% reduction in transaction processing time sectors
90% reduction in FTE deployment
95% improvement in efficiency
In human resources
We helped a global fast-moving consumer goods company automate its credit-to-cash (C2C) processes to enable matching in a credit control management system, resulting in:
40% reduction in cost of service
50% productivity savings 45% reduction in vendor spend
In supply chain
We helped an international medical device, pharmaceutical, and consumer packaged goods company implement a powerful statistical forecasting engine augmented with machine learning, resulting in:
20% reduction in mid-term forecast error rate
35% reduction in short-term forecast error rate
20% improvement in demand planner productivity
Data represent composite results from more than one client engagement
Capgemini’s approach to developing an automation solution is called ESOAR. This unique and straightforward transformation methodology addresses the underlying causesof inefficiency in your business operations, before working on the actual symptoms.
