Build your Security Superpowers: Security Best Practices for Salesforce Admins
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Build Your Security Superpowers:Security Best Practices for AdminsDevanshu PatelSr. Security Engagement Manager
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
What is Trust Engagement?
Why are we here?
When it comes to you and Salesforce
Security SuperpowersPassword SecurityTwo Factor AuthenticationPhishing PreventionLogin IP Ranges
Password Sharing = Security RiskLoss of access controlCompromise will be blamed on the account ownerEffective insider threat technique
You Own Your PasswordOwnership has rights and responsibilities
OPPWADOther Peoples Passwords Are Dangerous!Never share your Salesforce account password with anyone
Do not accept Salesforce credentials from anyone
If someone gives you their Salesforce credentials, report it to firstname.lastname@example.org
Password SecurityPassword security is the first line of defense.Use strong passwords Preferably minimum 12 characters and three character types (upper, lower, numeric, symbols)Regularly change passwordsNever reuse passwords on other accountsNever share passwords (OPPWAD)Deactivate passwords when people leave
Weak Passwords Can Be HackedWeak passwords (under 8 characters or real words) are easy preyPassword cracking software can break them easily
Strong Passwords Can Be CompromisedSocial engineeringWeak Security Questions
Password Reuse Compromises Other Accounts
How Two Factor Authentication Works+
Why Two Factor Authentication Is SecureExtra layer of security beyond a passwordEven if your password is compromised, your account is secure
Salesforce AuthenticatorProtects account access even if your password is compromisedSignificantly reduces vulnerabilityGreat resource: www.twofactorauth.org
Login IP Ranges
Available to all customersOnly access Salesforce from a designated set of IP Ranges. Two levels:Org-level Trusted IP Ranges (permissive)Profile-level Login IP Ranges (restrictive)
Enterprise, Unlimited, Performance, Developer:Manage Users | Profiles
Contact Mgr, Group, Professional:Security Controls | Session Settings
For more info, search Help & Training
RecommendationOrg-wide Trusted IP Ranges all users in your organization
Profile- based login IP range restrictions employees with access to lots of data or sensitive materials (Admins, Developers)
Profile- based login IP range restrictions --> users connecting from the same locations.
PhishingEducate your Salesforce users!If your users get a Salesforce e-mail, have them reach out to you or your security team to double check that it is legitimateIf you are not sure about a Salesforce" e-mail, ask us, by forwarding to email@example.com
Phishing SuperpowersHover over links to validate.Does the e-mail context make sense?Does the e-mail sender make sense?Look for typos/grammatical errors.Beware Clickbait!Using emotion to entice you to click immediatelyFear (Your account will be closed)Reward (First 100 users get a free eye exam!)
Phishing SpoofHover over links to validate.Does the e-mail context make sense?Does the e-mail sender make sense?Does Salesforce send receipts in this manner? Are you normally a recipient?Look for typos/grammatical errors.Beware Clickbait!
Real Salesforce E-MailLook for: Legitimate @salesforce.com or @exacttarget.com addressLinks go to www.salesforce.com or App Stores (hover with your mouse)Call to action not overly aggressive
Phishing TakeawaysHover over links and sender address to validate.Does the e-mail context make sense?Does the e-mail sender make sense?Look for typos/grammatical errors.
Beware Clickbait!Using emotion to entice you to click immediatelyFear (Your account will be closed)Reward (First 100 users get a free eye exam!)Have users e-mail admin/securityAdmin/Security can e-mail firstname.lastname@example.org
Security SuperpowersPassword SecurityTwo Factor AuthenticationPhishingLogin IP Ranges
Key Takeaway: We are a publicly traded company. Please make your buying decisions only on the products commercially available from Salesforce.com.
Talk Track:Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available. https://docs.google.com/a/salesforce.com/document/d/14JpvFkQQWgGoOS991S9QUDxdPCEpTIE_b607FqzrcAQ/edit