Build a Recipe for Better UX Process with Fresh Lean Ingredients
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Build a Recipe for Better UX Process with Fresh Lean IngredientsTom Illmensee | @tomillmensee | snagajob
Lean Day UX / NYC 2013
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Product < Process < Culture < Leadership
Balanced Team Meeting, Chicago 2012
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Balanced Core Team
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.
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“If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards DemingFather of Quality
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#29
Being process-oriented, not product-driven, is the most important and difficult skill for a designer to develop.
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Product manager
Interaction
designer
Lead engineer
Dev team
Product manager
Interaction
designer
Lead engineer
Dev team
Product manager
Interaction
designer
Lead engineer
Dev team
Product manager
Interaction
designer
Lead engineer
Dev team
Product manager
Interaction
designer
Lead engineer
Dev team
Job Seekers and Advertisers Employers
Database engineers, Operations
Scrum master / Agile coach Scrum master / Agile coach
Visual design, Copy, Marketing, QA testers
(automated),
Visual design, Copy, Marketing, QA testers
(automated)
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1. Outline assumptions
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2. Outputs, outcomes and goals
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3. Interviews (1:1)
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4. Share, debate, and critique.
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We reviewed frameworks from Lean thinkers.
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We reviewed frameworks from Lean thinkers.
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5. Re-organize and re-sequence.
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Think Make CheckPersonas
Charter (who, what, why)
Business model
Stories & scenarios
Story mapping
Sketches
Design studio
Prototyping
Information architecture
Content and copy
Research planning
Session facilitation
Analytics
A/B testing
Critique
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The process was a prototype.
So we tested it.
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Trial run: “Save Jobs”
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ThinkMondayPersonas
Charter (who, what,
why)
Stories & scenarios
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MakeTuesdaySketches
Design studio
Prototyping
Information
architecture
Content and copy
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CheckWednesdayResearch planning
Session facilitation
Qualitative analysis
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Think / MakeThursdayStories & scenarios
Revise prototypes
Visual design
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CheckFridayResearch planning
Session facilitation
Analysis
Critique
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A/B testing
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A
B
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Think Make CheckTest plan
Requirements (variant
design)
Review results of previous
tests
Develop variant design
Configure testing tool
Monitor data
Review results
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3 things1. Review UX processes via interviews
2. Map each process on cards
3. Review, critique and revise as a group
to do with your team next week
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Product Process Culture Leadership
Balanced Team Meeting, Chicago 2012
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Gratitude
Stefan Klocek Eric Ries
Jeff Gothelf Janice Fraser
Jeff Patton Marty Cagan
Hugh Beyer
Desiree SyAnders Ramsay
Tim McCoy
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Thank you.
@tomillmensee
Limited handouts today. Ping me if you’d like an additional copy.
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Photo credits
http://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpg
http://thechive.files.wordpress.com/2013/02/next-level-pizza-2.jpg
http://www.stuzzirichmond.com/photo-gallery/
http://activerain.com/blogsview/2096988/huntington-new-york-pizza-15-cents-a-slice-delicious-
https://is1.4sqi.net/derived_pix/MZ5eZWdgs5iY7SgPR1xqlbFqjZEoe2i9JiHkkbuR4dE_300x300.jpg
http://www.flickr.com/photos/therecipedrawer/5548732022/sizes/l/in/photostream/
http://www.flickr.com/photos/thomashawk/2305555563
http://www.flickr.com/photos/rachelhathaway/6117763304/
http://www.thepolisblog.org/2012/04/wordless-collaboration.html
http://www.ninalevy.com/images/BoyWithArmThumb2.jpg
http://www.brecords.nl/archives/820
Illustrations by Chip Trout and Tom Illmensee