What is BT smartnumbers?

BT smartnumbers is a cloud based communications platform offering a range of services that are easy to deploy and simple to manage. Customers leverage the platform to enhance business continuity plans and to deploy enterprise mobility policies such as flexible working, BYOD, call recording and global roaming. The key differentiator of the service being that very little integration, if any, is required with the PBX or enterprise network. The technology is trusted by major retail banks, US investment banks, The Ministry of Defence and various public sector organisations. Each year, the BT smartnumbers network transits over two billion minutes of calls and customers have benefited from 100% network uptime over the past six years. For reliable and simple communications, virtualise your numbers with BT smartnumbers.

BT smartnumbers for financial services

Simple hosted communications.

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2015. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000

Our services

02031623098 www.btsmartnumbers.com

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Product and Solutions

Snapshot

Office moves, business continuity and PBX

upgrades

BT’s only voice service which offers customers a web based portal for easy call management

A fully managed voice service with dedicated support desk

More robust, scalable and cost efficient than ISDN Dual Parenting and SIP alternatives

Calls automatically failover to the next best location during times of network failure

Create up to 5 dial plans so that users can work at different locations during a disaster

Used by the 5 largest UK retail banks and 7 of the top 10 US investment banks

BT smartnumbers Vault

Secure and resilient cloud based storage system.

Capture and store mobile calls, SMS and audio from face to face meetings.

Useful discovery tools.

Can integrate with Nice NTR and Redbox Recorders.

Transcription, word search, sentiment analysis and speech analytics coming soon.

Compliant mobile recording

Network agnostic.

Ideal for temporary compliant recording when the PBX fails.

Supports FCA COBS 11.8 and MiFIDII compliance.

Can be deployed on corporate smartphones and personal smartphones.

GSM call quality.

Flexible worker

Any number hosted by smartnumbers can be enabled on a smartphone.

No complex Cisco Call Manager integration required.

GSM call quality. No IP based client required.

Easy to use location based call routing and call delegate features.

Use with Cisco Jabber to reduce global roaming call costs by up to 90%

Use Cases for virtual numbers

Dual persona - Great alternative for people that would prefer not to carry two mobiles.

Agile - Ideal for desk based users increasingly making calls while away from their desk.

Cost reduction - Can be provided to staff as an alternative to a desk phone or soft phone.

Reliable – GSM call quality. No VoIP client required.

Simple and Secure – Does not require any integration with the enterprise network or PBX.