BT smartnumbers mobileTwo mobile numbers on one phone. For better work life integration

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InvestmentBanks

Retail Banks Trader DDI

Business Continuity Product of the Year CIR Continuity Awards Shortlist

Driving Innovation in VoiceLondon, 2013

Voice Continuity is the “must have” ingredient of any BCP strategy

Flexible voice services and resilience for 100,000+ MoD personnel

Sold by BT Group as their leading solution for resilient call delivery

2000+ private and public sector customers

30,000+ UK financial contact centre agents

2 billion inbound minutes carried per year

0 minutes outage in past 5 years

95% client retention & renewals

BT’s only voice service with 99.999% service availability guarantee

Intro to the smartnumbers platform

2,000+ business customersTransiting two billion minutes with 100% availability

Some of the problems we solve• In the UK alone, to separate their business and personal

communications, 14.2m people carry two phones (with an average enterprise spend of £32 per user per month, that’s £5.5bn of unnecessary spend per year)

• People do this to separate calls and SMS between their work-life and their home-life (Surprisingly calls and text are still the most popular apps on a smartphone)

• Providing a second mobile is expensive for the company, inconvenient to staff and irresponsible to the environment (according to FOE, 13 tonnes of water and 18 square meters of land are needed to produce just one smartphone**)

• Furthermore, businesses have demanded innovation for their mobile telephony, yet the mobile operators have failed to rise to this challenge.

Is BYOD voice addressed today?It’s not, which is why it has been largely ignored as part of a credible BYOD strategy.

Currently, staff are provided with one of the following

• A company mobile as a second phone to carry around• A company SIM to be used in their own phone • A company device used with personal SIM• A soft-phone client on laptop / smartphone / tablet which relies on excellent

broadband signal

In fact, the only credible solution to this has to be operator provided. That’s where we come in.

We separate the mobile number from the network and host it in the cloud and enabled on personal devices via the smartnumbers app as an extra GSM number.

Calls, SMS, voicemail recording delivered to corporate email server• For dispute resolution, best practice or FCA compliance.

• Satisfies Dodd-Frank act, FCA COBS 11.8, MiFID2

Integration

• Outlook, Active Directory, GOOD, cloud contacts, salesforce, redbox

Call handling and team work

• Voicemail, call routing, delegation, hunt groups

Reporting & Management Information

• Ensuring the productivity of mobile staff and the service they are providing to callers can be reviewed.

So many more roadmap items

• Looking at VoLTE, API’s, soft-clients such as Lync, Jabber and other technology to ensure the services remains at the forefront of business mobiles

More than just an extra number

The smartnumbers solutionSmartnumbers mobile• Combining cloud & mobile technology to enable an extra GSM mobile number on a smartphone• Works on iOS and Android• Supports calls & SMS, in-bundle and in-tariff with all UK mobile operators

Benefits to the company• Cost reduction (av. £32pm corporate mobile contract)• Number retention (as staff leave, company keeps the mobile number)• Split billing (personal and business calls separated for tax/expense control)• Call recording for business mobile calls (while keeping personal calls private)

Benefits to the user• No need to carry two phones• Privacy guaranteed. The personal number remains private.• Business calls charged directly to the company, not to theSIM

GSM calls from the smartnumbers appBilled to the organisation.

The user’s personal mobile number is

presented0787 267 3975

GSM calls from the native diallerBilled to the user

The user’s business mobile number is

presented0755 9999 999

Personal Calls & SMS

Business Calls & SMS

Call Recording DirectoriesDelegation Reporting

This is a business callpress * to accept…

Incoming callor SMS to

business mobile 0755 9999 999

How it worksCombining cloud and mobility with elegance

Mobile call recording productsEnabling affordable call recording across the entire mobile estate

Commercial call recording (ad hoc global recording)

• No monthly rental, 10p per recorded minute• Users choose which calls to record (even mid-call)• Recorded calls are time-stamped and emailed to business email

address • Evidence for dispute resolution or convenient note taking

Compliant call recording (unlimited global recording)

• £10 per user per month, unlimited usage (plus £9.95 user rental)• Records all incoming and outgoing calls across mobile estate• Sends all recordings to secure, central email account• Send voice, SMS and voicemail recordings to CPE for speech analytics,

word searching and archiving. Compatible with:

Cost?• From £9.95 per user per month, 12 month term

• International roaming in the US from 10p/min

• Channel based pricing available for large fleets

• Business minutes can be consumed out of personal allowance OR charged to company

Control?• Business retains ownership of mobile numbers

even after employee leaves

• With unified inbox – all mobile calls, SMS and voicemails delivered to client environment

• Call answering, transfer & hunt group policies

• Co-terminus contract for additional users

Compliance and security?• Compliant with FCA call recording policy

COBS11.8 and MiFID2 regulatory requirement

• With unified inbox – all calls, SMS and voicemails delivered using secure email (forced TLS)

• smartnumbers does not store any communications after they have been delivered to client environment

Convenience?• No longer necessary to carry two mobiles

• Avoid bad reception and roaming charges - user controlled inbound call routing to home landline, desk or virtual clients such as Skype/Lync

• IT admin portal for bulk user changes

What’s most important to you?

Open APIBringing BYOD voice application to corporate apps

The user’s business mobile number is

presented0755 0000 001

API Calls & SMS

0800 gateway - free for caller 0300 gateway - free for company

• Enables any 3rd party app on iPhone or Android to place calls and SMS via smartnumbers rather than the native dialler.

• Simple URL Calls;• smartnumbers://sms/xxxx• smartnumbers://dial/xxxx

• Smartnumbers dialler may be presented or hidden as required.

• Consideration to be given around authentication and EMM.

Enquiries: a.kesaris@btsmartnumbers.com