Simulation & 3D Virtual Reality Centre

For   Security   Incident,   Emergency   and  Crisis  Response    

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A   Simulation   &   3D   Virtual   Reality   training   portfolio   solution   that  supports   Procedure,   Scenario   and   Simulation   training   for   strategic,  tactical  and  operational  management.  

Every  organisation  and  environment  has  unique  characteristics  and  interests  that  determine  the  vulnerability  for  security  risks.      When   there   is   a   clear   picture   of   realistic  dilemmas,   scenarios   and   associated   risks,  measures  have  to  be  agreed  and  implemented.      The   management   of   risks,   crises   and  emergencies   is   an   area   in  which  many   parties  have   a   responsibility   and   where   numerous  laws,  rules  and  regulations  are  applicable.  It  is  a  complex   situation  where  questions  need   to  be  addressed,  such  as;    -­‐  who  is  involved  internally  and  externally?  -­‐  how  are  actions  coordinated?  -­‐  what  are  our  common  operational  procedures?;  

-­‐  are  we  compliant?;  -­‐  are  staff  capable  and  trained?  

   

Such   situations   present   complex   issues   and  many  challenges  to  organisations,  which  is  why  security   professionals   understand   the   value   of  scenario  development,  rehearsals  and  exercises  as   the   best  means   of   developing   an   adequate  security  response.      Virtual   training   offers   important   benefits:  personnel   can   train   whenever   and   wherever  suits  them;  avoid  time-­‐consuming  planning  and  preparation   of   live   exercises;   improve  operational  preparedness;  reduce  training  costs  and   learn   important   new   skills   in   a   safe  environment.  

BSS Introduction  to  BSS  Security  Incident,  

Emergency  and  Crisis  Response  Simulation  &    3D  Virtual  Reality  Solutions    

 

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How   a   Security   Incident,  Emergency  and  Crisis  Response  Training   Centre   supports  organisations:    – Plan,  rehearse  and  train  according  to  

individual  training  objectives.  – Organise  and  deploy  resources  in  a  safe  

and  efficient  manner.  – Improve  flow  of  information  and  decision  

making.  – Strategic  coordination  of  tasks.  – Save  lives  and  mitigate  damages  by  making  

the  right  decisions.  – Dynamic  Risk  Assessment.  – Apply  Standard  Operating  Procedures.    – Facilitate  continuity  of  operations.  – Prepare  for  large  scale  exercises.  – Enable  better  performance  in  live  exercises  

and  real  life  situations.  – Practice  Planning  and  Mapping  for  

Command  Post  Staff.  – Test  and  validate  emergency  response  

plans.    

High-rise building fires  Training  and  rehearsal  environment  and  scenarios  for  command  &  control  of  large  incidents;  crisis  response/management    

 

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Example   application   areas   for   a   Security   Incident,   Emergency  and   Crisis   Response   Simulation   &   3D   Virtual   Reality   training  centre      

Offshore  Oil  &  Gas    – Helicopter  landing  officer  procedures      – Rig  familiarisation  – Evacuation  training  – Maintenance  and  operations  procedures  

Petrochemical    – Industrial  fire  fighting  – Command  &  control  of  large  incidents    – Maintenance  and  operations  procedures    

Industrial  &  Vital  Infrastructure  Incident  Management    – Command  &  control  of  large  incidents  – Crisis  response/management    – Procedure  &  Scenario  training    – Maintenance  and  operations  procedures  

Emergency  Services:  like  Police,  Fire,  Safety,  Rescue  and  Medical      – Command  &  control  of  large  incidents  and  terrorist  attacks  – Procedure  &  Scenario  training  – Crime  scene  investigations  – Maintenance  and  operations  procedure  

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Serious  gaming  provides  motivation,  offers  varying  degrees  of  simulation  and  ties  experiences  together  through  narration    

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With  a  3D  Virtual  Reality  training  centre  one  is  capable   to   build   competences   through  experience   and   to   focus   on   human   behaviour.  Teach  people  to  apply  knowledge  (‘do’)  and  to  generate  valuable  learning  experiences.      Various   theories,   such   as   Malcolm   Knowles’s,  have   pointed   out   that   adults   learn   best   when  they   are   “self-­‐directed”;   when   they   have   a  desire   to   solve   the   real  problems   they   face.   In  addition   research   over   the   last   20   years   has  shown   that   the   need   to   find   out   what   truly  engages   learners  –  how   to  draw   them   in,  how  to  sustain  their  attention  and  how  to  make  the  learning  experience  more  fun.    And  unlike  more  traditional   training  programs  3D  Virtual  Reality  training  programmes  are  experienced  as  fun!        

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Serious  gaming  works  because  it  gives:    Experience  of  real-­‐life  situations  • Realistic  environments.  • Powerful  incident  visualisation.  • Real-­‐life  conditions  (stress,  behaviour  

patterns).    Converts  knowledge  into  skills  • Focus  on  ‘doing’  rather  than  ‘knowing’.  • Interactive  participation.  • Direct  feedback.    Effective  learning  environment  • Greater  learning  opportunities.  • Observe  candidates  ‘in  action’.  • Safer  than  real-­‐life  training.  • Full  registration  and  objective  measuring.      

Why serious gaming works?

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BSS   consultancy   services   for   a  Simulation  &  3D  Virtual  Reality  Security   Incident,   Emergency  and  Crisis  Response  Centre      

BSS   supports   organisations   in  developing   and   implementing   a  Simulation  &   3D   Virtual   Reality   Security,   Incident,   Emergency  and  Crisis  Response  Centre  by:      • Analysing  the  security  and  safety  environment.    • Working  with  the  stakeholders  and  identifying  the  

required  training.    • Selecting  and/or  designing  the  required  3D  Virtual  Reality  

solutions  and  3DVR  training  environments.    • Designing  and  implementing  of  simulator.    • Developing  state-­‐of-­‐the-­‐art  training/rehearsal  scenarios.  

Transferring  knowledge  to  the  local  training  teams.    Once   the   technical   infrastructure   is   in   place,   a   training  programme   is   developed   and   implemented   in   the   following  stages:    • Stage   1:     Set-­‐up   of   the   training   virtual   environment   and  

objects  from  the  library.  • Stage   2:   The   security   environment   and   control   objects  

(vehicles,   people   and   simulated   incidents)   are   moved  around  the  model   to  assess  vulnerabilities  and  to   test   for  blind  spots  in  the  client’s  current  security  presence.  

• Stage  3:  Virtual   reality   security   training   is   conducted  with  the   client’s   team   to   evaluate   the   effectiveness   of   their  security  readiness  and  response  capabilities.    

• Stage  4:  The  security   training  analysis  enables  all  possible  security   postures   to   be   tested   in   a   safe   and   unobtrusive  way  so  clients  can  achieve  an  optimum  security  situation.  

 The   BSS   3D   Virtual   Reality   solution   supports   the   complete  security  management  and  crisis  response  cycle.      

When  there  is  a  clear  picture  of  realistic  

dilemmas,  scenarios  and  associated  risks  measures  have  to  be  

agreed  and  implemented    

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About BSS      

For  Public  and  Corporate  Security  Risk  Management.  Broadfield   Security   Services   (BSS)   was   established   in   2008   as   an  autonomous   and   independent   Dutch   consultancy   company   with  an   international   dimension   able   to   provide   expertise   in   integral  security  issues.  BSS  is  passionate  about  helping  customers  find  the  right  balance  between  entrepreneurship,  investment,  profits,  risks,  safety   and   security,   so   as   to   enable   them   to   grow   and   sustain   a  high   quality   business,   one   with   a   sense   of   responsibility   for   the  environment  in  which  it  exists.  

With   our   unrivalled   knowledge,   we   understand   the   business  objectives   and   interests   of   all   stakeholders.   It   is   our   view   that  Public   &   Corporate   Security   Risk   Management   should   fully  contribute  to:  

– Creating  a  safe  living  and  business  climate.  – Minimising  economic  losses  and  business  disruption.  – Preserving  integrity  and  reputation  of  organisations.  BSS  services  portfolio:  BSS  Security  Services;  security  risk  management,  crisis  management,  response,  business  continuity,  change  management  and  security  technology  &  innovation.  BSS  Integrity  Investigations;  preventive  investigation,  reactive  investigation,  compliance  investigation  and  monitoring  and  fact-­‐finding.  BSS  Security  Risk  Management  Academy  

Security   risk   management   should   not   be   seen   as   being  preventative:   something   that   blocks   or   interferes   with   the  development   of   organisational   ambitions.   Instead,   it   should   be  considered  as  an  essential  means  by  which  business   continuity   is  assured.  It  is  through  our  understanding  of  this  philosophy  that  the  role   of   BSS   is   as   a   business   enabler.   To   facilitate   this   within  organisations   we   have   developed   an   integrated   and   innovative  approach  to  integrity   issues,  one  that  bridges  the  gap  between  a)  integrity   policy   and   implementation,   and   b)   analysis,   prevention  and  operational  response.    

Experienced  BSS  researchers  and  specialists   in  safety  and  security  can  be  of  great  organisational  value  with  their  unique  combination  of  different  services   in  the  fields  of  crisis  management,   response,  business   continuity,   change   management,   and   security   and  technology  innovation.    

As  well  as  its  own  team,  the  founders  of  BSS  have  access  to  a  large  international   network   of   security   professionals   with   extensive  experience   in   vital   infrastructure,   listed   companies,   defence   and  homeland  security.  Within  the  Netherlands,  the  BSS  Association  is  the   source   of   many   different   specialists,   researchers   and  consultants.   This   is   one   of   our   strengths:   our   ability   to   rapidly  create,  flexible  and  capable  teams  for  our  clients  

BSS  helps  you  to  safeguard  the  quality  and  continuity  of  your  business  interests.      

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Simulation  and  serious  games  are  less  than  perfect  representations  of  the  real  world,  but  offer  a  great  environment  in  which  to  learn.    

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The   activities   carried   out   during   a   simulation  game  training  session  are:  – Theoretical  instruction:  the  teacher  goes  

through  relevant  aspects  of  specific  theories  and  participants  can  interact  with  questions  and  comments.  

– Introduction  to  the  game:  the  participants  are  instructed  on  how  to  operate  the  computer  and  how  to  play  the  game.  

– Playing  the  game:  participants  have  the  opportunity  to  practice  their  knowledge  and  skills  by  changing  different  parameters  of  the  game  and  reflecting  on  the  possible  consequences  of  these  changes.  Permanent  contact  with  participants  is  advisable,  as  is  keeping  the  training  going  to  maintain  a  positive  atmosphere  and  to  ensure  that  the  participants  feel  engaged.  

Group  discussions:  each  participant  is  given  the  opportunity   and   encouraged   to   present   and  compare   their   results   from   the   game  with   the  

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results  of  others.  Teachers  will  continually  look  for   new  ways   of   enriching   the   discussions   and  to   help   the   participants   find   the   connection  between  the  game  results  and  problems  in  real  world.   The   quality   of   this   group   discussion  activity  plays  an  important  and  relevant  role  in  the  overall  training,  as  it  will  affect  the  ability  of  participants   to   transfer   the   knowledge   and  skills  gained  into  the  real  world.      The   discussion   phase   is   usually   called  debriefing.   Debriefing   is   the   most   important  part   of   the   simulation/gaming   experience.  We  all   learn   from   experience,   but   without  reflecting   on   this   experience   the   learning  potential  may  be  lost.  Simulation  gaming  needs  to   be   seen   as   contrived   experiences   in   the  learning   cycle,   which   require   special   attention  at  the  stages  of  reflection  and  generalisation.    

The  Simulation  &  Serious  Gaming  Process  

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The   Simulation   &   Serious  Gaming  Debriefing  Process      

There   are   six   phases   of   debriefing.   These   are  presented   as   a   flexible   suggestion   and   not   as  rigid  requirements:    1. How   do   you   feel?   Gives   participants   an  

opportunity   to   get   their   strong   feelings  about  the  simulation  game  off  their  chest.  

2. What   happened?   Makes   it   possible   for  participants   to   compare   and   contrast  recollections  with  others  and  to  draw  some  general  conclusions  during  the  next  phase.  

3. What   did   you   learn?   Encourage   the  generation   and   testing   of   different  hypotheses.   Ask   participants   to   come   up  with   general   principles   based   on   their  experiences   from   the   game   and   to   offer  evidence   to   support   or   reject   these  principles.    

4. How   does   this   relate   to   the   real   world?  Encourage   a   discussion   of   the   relevance   of  the   game   to   the   real-­‐world   workplaces   of  participants.  

5. What   if…?   Encourage   participants   to   apply  their  insights  to  new  contexts.  

6. What  next?  Participants  use  their  insights  to  come   up  with   strategies   for   the   simulation  game  and  for  the  real-­‐world  workplace.  

 

High  rise  building  fires    Training  and  rehearsal  environment  and  scenarios  for;  command  &  control  of  large  incidents;  crisis  response/management    

 

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