Craig Peter Brown 35 YEARS YOUNG – CURRICULUM VITAE Telephone: +31 (0)631932797 LinkedIn: CPBro Email:brown.craig@gmail.com Languages: Fluent Dutch and English

Summary of Skills Personal: • Strong Analytical Skills • Customer Focused • The IT Guy • Results oriented with ability to efficiently and quickly achieve business value • Practically oriented without losing sight of theory, best practices and bigger picture • Quick understanding of complex problems and able to realize practical solutions Professional: • Ability to master technology and software quickly to then assess business viability • Broad knowledge in process improvement, BPM and IT automation solutions • 5+ years Project Management experience for bespoke IT enterprise solutions • Experienced working in and leading in waterfall, agile and scrum software development environments • Quality Assurance, Testing and Technical Lead for multiple projects

Professional Experience NAME OF COMPANY - JOB DESCRIPTION DATE AND PLACE

You-Get BV – Business Process Management Consultant 2014 SEPT – NOW, AMSTERDAM, NL

Multiple roles as Senior BPM Consultant, Senior Business Analyst, Scrum master and Trainer/Mentor in BPM programs

As Scrum master led the You-Get consultancy team for the Equens Merchant EasyMap Project called FLOW (Fast and Lean On-boarding Workflow). EasyMap is a project that is currently running. Its aim was to implement a workflow management solution for the on-boarding and screening processes within Equens Customer Services. IBM BPM (Business Process Management) and ODN (Operational Decision Management) were chosen for this purpose.

Process activities with coaches (screens) for manual entry of new applications

Functionality to import new applications (CSV format) and translate to business objects (XML)

Registration of multiple locations and multiple channels (POS, E-commerce and MOTO)

Support of the 21 screening activities currently performed by for the acquirer PaySquare

Automated interfaces to external organizations (such as the Chamber of Commerce) to support screening activities

Functionality for uploading and viewing documents (evidence)

Automated interface with internal Contract management system

IBM BPM Foundation Trainer

Provided IBM BPM Foundation Training-workshops for groups of 10 from Delta Lloyd Groep in the Netherlands

IBM BPM Developer Trainer

Provided IBM BPM Developer Training-workshop for Delta Lloyd Groep and Equens in the Netherlands

Assystem UK (client Rolls-Royce Aerospace) – Project Manager 2012 MAR – 2014 MAR, DERBY UK

Supporting the Producibility Managed Service for Rolls-Royce (worth £5mil) in various roles using my unique IT and project management skills. Challenging role in an ever changing work environment where the client’s needs are always required to be met.

Project Manager Project Manager on 5 green projects. Following the R-R and Assystem project management guidelines, initiated projects from Statement of work through the quote process to then successfully win and take ownership during on following project stages.

GTSC Global Reporting and Control Board for Producibility Project to produce reporting packs and metrics on the highly visible Control Board for R-R Head of Producibility. In addition, this project had the requirement to continually improve Data analytics and collection thereof. Completed by initiating communication with R-R Engineering Producibility Leads, then taking ownership of the R-R controlled data applications for 6 departments.

TruCentix Developer – Business logic, workflow and document control system which is fully ITAR compliant (fully auditable) As the initial requirements for the managed service became clear a single source of data that crossed over company networks was required. Initiated a tender process where 2 suppliers’ completed prototypes based on the Drawing Alteration Request process. Continued to promote companywide usage of the system and completed the developer training.

Assystem and Rolls Royce IT support integrator – Main contact for any IT requests within managed service, providing advice and solutions where required, with a proactive approach and mapping out the processes.

2010 OCTOBER – 2012 FEBRUARY, DERBY PRID E PARK

Calibrand Limited – Project Manager

Successfully delivered multiple parallel projects with full responsibility for the delivery time-scale, quality and budget. Whilst reporting to the Operations Director my experience at Calibrand covered the full delivery life-cycle from support, through project estimation, costing, resourcing, delivery and planning transition into support and project closure.

Responsibilities include: Enforcement of Quality Management System procedures for delivery of software (fully Prince 2 compliant) Prepare work packages, create and maintain plan, managing risk, communication, & escalation during project Advising Directors of any project related issues Ensuring that clients receive high quality training in line with company policy and procedures Continued customer satisfaction and manage client expectations Providing second line support to Calibrand solutions Trouble Shooting Operations by Identify cause/source of problems within Calibrand network Overseeing urgent support/faults through completion and acceptance by customer in optimum time-scales Prepare and deliver software presentations (prototyping) for new or potential clients Build lasting business relationships with clients and carry out site visits where necessary Identify any possible opportunities with current clients Support in continuing development of software suite by identifying reuse of bespoke implementations

Achievements at Calibrand

Dutch Police Academy – High profile client Successfully delivered this complex medium size project for the full examination software suite with bespoke HOVJ (Deputy Officer for Justice) exam integration. Challenging full bespoke case study style exam and live release.

Nederlands Talen Instituut (UK-equivalent Open University) On-going complex large size project to delivered Full examination software suit with bespoke changes for integration with third parties. Challenging major migration of server environments and software update.

Institute of Hospitality – case study http://www.calibrand.com/client-case-studies/ioh.html Successfully ensured a seamless transition and delivered examination software suite within 30 working days. 24 days from Project initiation, the system was ready to go live, following a successful service transition, testing and full deployment.

Calibrand Limited – Software Project Engineer 2009 JULY – 2010 OCTOBER, DERBY

Re-developed Calibrand Marker for DPA and NTI. Collaborated on multiple web-based multilingual software projects developed with the following technologies: Java, Spring,

JavaScript, JSP, JTSL, MS SQL, SVN and Tomcat Projects included integration of Yubikey’s two-factor authentication, drawing tool, bespoke case study exam for Dutch Justice

department and WYSIWYG (what you see is what you get) text editor.

Assystem UK (on-site at Rolls Royce) 2008 JULY – 2009 JUL Y, DERBY

Multi-site IT Support for Assystem UK offices covering 100+ networked machines based in Derby.

Rsystems (previously known as Sento Corporation) 2006 SEPT – 2008 AUG, NETHERLANDS

Philips Technical Helpdesk Consumer Support Bi-lingual Role.

Employment History University Employment Various employment to sponsor degree 2003 May 2006 July

Dynamic Freestyle Owner of IT and Web Development Management Consultancy 2002 December 2004 July HCN Systems and Network Administrator 2001 June 2002 December Work Experience Customer IT Support Engineer 1999 August 2001 July

Education / Certification NAME OF INSTITUTION - COURSE DESCRIPTION DATE

IBM Certification Authority - IBM Business Process Manager Express or Standard Edition V8.0, BPM App. Dev.

Score 98%

Jan 2015

Saxion Hogeschool Enschede (University) 144 ECTS (equivalent 288 CATS) 2004-2010

(BSc) Bachelor in Computer Sciences with 69% average grade specialised in programming. A challenging degree, which covered the whole software life cycle including the writing of technical specifications and requirements documents. Various types of Project Management and Programming Techniques were implemented such as Scrum, RUP, Prototyping and Extreme Programming. Specialisation major Gaming and Virtual reality and minor in Multimedia, Design and Technique.

Saxion Hogeschool Enschede Multimedia Design en Technique 2002-2003

Media Sciences Degree studying graphic design concepts, art history and psychology. Changed to the above after first year

ROC Oost Nederland Hengelo Hofstede (College degree) Technische Informatiekunde GRADUATED – JUNE 200 1

Four-year Information Technology College covering IT support for all office environments

Skills through all of the above I have gained the following: Excellent inter – personal skills with good leadership skills

Proven ability to master the workings of multiple software products

Excellent ability to work individually and be able to work well under pressure

Proven ability to act in a highly professional manner at all times including when carrying out client site visits and presentations

Proven ability to achieve results through others. Excellent understanding of multiple technical platforms

Proven ability to problem solve and implement solutions based from client request

Proven methodical and support skills when dealing with all client requests

I.T. Professional Skills Operating Systems, Programming and Applications with Extensive Hardware Knowledge:

Guru knowledge of all Microsoft operating systems, Intermediate knowledge of UNIX and Apple based operating systems

IBM BPM Process Designer IBM Blueworks live Atlassian – Jira Bugzilla

Guru knowledge of Microsoft products

Office 95/97/2000/2003/XP/2007/2010 English and Dutch Exchange, Microsoft SQL Server, Arcserve Backup Software, Visio 2010, Small Business Server, Windows Server 2003/2008 and Project 2010

Java, C++, C# and Objective-C 2.0

Two-year experience during University, twelve-month commercial experience including six-month Gaming and Virtual reality project

Other Programming Skills UML and Object-Orientated Programming and Design Patterns. Previous experience with Html, XHTML, XML, CSS, Asp, SQL, Action Script (for Flash), JavaScript, JSP, JSTL, E, Code Blocks, Eclipse, Visual Studio, Rational Rose, Jude, Visual-paradigm Turbo Pascal and Visual Basic

Excellent knowledge of Adobe products Photoshop, Flash, Shockwave, Fireworks, Dreamweaver, In Design, Illustrator

Intermediate knowledge of 3d tools 3d Studio Max, Maya, Blender

Excellent knowledge of Rational Databases Derby, MS SQL 2005 / 2008, Access

Training throughout career undergone the following:

Communication and Negotiation, Commercial Awareness, Appraisal, Integrated Project Team Lead, multiple technical product training and Fire Marshal

Hobbies and Charity 2013 October 12th Organised 50 Assystem employees to take part and raise money for CLIC Sargent by taking park in the

Nottingham Men’s Health Survival of the fittest (13K running obstacle event) Organised and co-ordinated Badminton club at Calibrand then Assystem for 3 years (averaging 16 members each week) Sci-fi, gaming and movies