Summary Highly motivated and results driven manager. Customer centric and people focused. Consistently drives team to maximize sales and profitability, while bringing fun and charm to each interaction. 7 years management experience.

Experience Store Manager, Zales The Diamond Store, Anchorage, AK — 2014- present • Received the Signet’s Best Incentive Trip award as one of 34 store manager in

company volume group that exceeded projected sales volume during Q4. • Motivated and trained multi-lingual and diverse team of 10 in company standards

resulting in a 25% increase over fiscal year 2015 sales to become a Top 20 Store for the entire West Coast region.

• Hire, recruit, and develop top talent producing 2 invest jewelry consultants ready to promote.

• Retained 100% of tenured staff through exceptional leadership, mentoring, coaching, and adaptability.

• Successfully executed company changes at the store level through proper training of staff.

• Trained employees on workplace safety, loss prevention, new product, and Human Relations information.

• Enhance customer experience and satisfaction achieving an average 90% customer rating through proper training, communication, and follow up with guests on a daily basis.

• Successfully managed inventory and repair departments with an average of $ in merchandise.

Store Manager, Kate Spade New York, Williamsburg, VA — 2012-2014 • Exceed company planned sales by training, developing, and motivating team of 5

managers and average of 20 part-time associates. • Lead the district in performance consistently producing double digit increases

over prior year accompanied by a continued 5 pt increase in conversion. • Mentored district in Business and Customer Focus through consistent training,

and customer service initiatives centering on special events and community outreach.

• Trained new managers for the district and participated in new store openings resulting in record breaking grand openings.

• Promoted 2 employees from within to fill assistant manager and supervisory roles.

907-885-7792 brooke.e.stevenson@gmail.com

6988 C Campos AVE JBER, AK 99506 https://www.linkedin.com/in/brooke-

BROOKE E. STEVENSON

• Analyzed shopping trends and patterns within store to maximize visibility of top sellers and increase overall sales.

• Trained employees and supervisors on merchandising and display based on sales performance of particular items in the store, maximizing sales.

• Managed off property storage facility with an average of $200,000 in inventory. • Successfully managed payroll within monthly budget based off of average hourly

rate while meeting merchant forecast ensuring profitability. Associate Store Manager, J. Crew, Williamsburg, VA — 2011- 2012 • Managed staff of 40 people, managing work schedules and assigning specific

duties to increase store sales and productivity. • Maintained records concerning personnel-related data such as hires, transfers,

performance appraisals, and absenteeism rates. • Identified staff vacancies and recruit, interview, and select applicants. • Provided current and prospective employees with information about policies, job

duties, working conditions, wages, opportunities for promotion and employee benefits.

• Analyzed training needs within store to design employee development. • Performed difficult staffing duties, including dealing with understaffing, refereeing

disputes, firing employees, and administering disciplinary procedures. • Instructed staff on how to handle difficult and complicated customer interactions. Assistant Manager, American Eagle Outfitters, Williamsburg, VA — 2010-2011 • Directed and supervised staff of 30 employees engaged in sales, inventory-taking,

reconciling cash receipts, and in performing services for customers to meet and exceed sales plan.

• Planed and directed activities such as sales promotions and store layout and design displays, coordinating with other department heads as necessary.

• Analyzed customer shopping trends to increase visibility of popular items and arrange displays to increase sales for underperforming items.

Key Holder, bareMinerals, Williamsburg, VA — 2009-2010 • Directed and supervised staff of 15 employees engaged in sales and floor work

such as greeting and assisting customers, stocking shelves, and taking inventory to increase profitability.

• Trained staff in make up application techniques and product knowledge to be able to customize to each customers needs to maximize sales.

• Managed associate productivity to meet company set standards and goals.

Education Anderson University- B.A. Theatre Studies 2005-2009 • Lilly Endowment Scholarship Recipient 2005-2009 • National nominee in Acting 2006 • National nominee in Set Design 2008

Diamond Council of America Certified 2015

Skills Business Acumen, Customer Focus, Hiring and Staffing, Managerial Courage, Motivating Others, Store Planning, Money Management, Payroll Management, Time Management, Conflict Resolution, Loss Prevention, Inventory Management, Coaching and Developing.

References Available upon request