Brochure Sp Monitor
2
Performance & Capacity Management SP Monitor Global Event Management & Service Availability Monitoring Why Faster incident processing Reduced risk of system unavailability Effective communication between IT teams & management ITIL compliant (escalation & traceability) Overview SP Monitor is a solution specifically designed for incident management and IT service avail- ability monitoring. It provides real-time management of IT infrastructure events while cor- relating them to business processes. By means of powerful aggregation mechanisms, SP Monitor facilitates immediate determination of the impact of an event on the availability of applications, business processes or on the service provided to a particular geographic area. SP Monitor receives and stores event data, makes correlations and groups them within cus- tomizable views which can be accessed via an ordinary web browser. + Real-time management of application availability + Instant evaluation of incidents impact on availability + Monitoring of service levels + Event-based service views + Push-Pull data interface Who Helpdesk teams Application owners Service Level Managers System Support Managers SP Monitor provides an immediate view of events occurring within any part of the infrastructure through a smart web interface. Functionalities Real-time event flagging & monitoring of service availability Data correlation & aggregation into intel- ligent availability indicators User-defined, automated reactions Top-down view of service availability, from an enterprise level view down to a server-level view Incident and event reporting over time Monitoring Mechanisms Built-in and custom device monitoring (IP, POP, SMTP) SNMP trap receiver SP Analyst agent event receiver (OS, virtualized systems, databases & applications) Sysload Log Monitor receiver Custom event receiver (API) Agent-based or agentless Key Features Specifications Remote web interface Permission-based user access Centralized database Simple integration with a CMDB Push-Pull data export Powerful and light-footprint data collection architecture
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Transcript of Brochure Sp Monitor
Performance & Capacity Management
SP MonitorGlobal Event Management & Service Availability Monitoring
WhyFaster incident processing
Reduced risk of systemunavailability
Effective communication between IT teams & management
ITIL compliant (escalation &traceability)
Overview
SP Monitor is a solution specifically designed for incident management and IT service avail-ability monitoring. It provides real-time management of IT infrastructure events while cor-relating them to business processes. By means of powerful aggregation mechanisms, SP Monitor facilitates immediate determination of the impact of an event on the availability of applications, business processes or on the service provided to a particular geographic area. SP Monitor receives and stores event data, makes correlations and groups them within cus-tomizable views which can be accessed via an ordinary web browser.
+ Real-time management of application availability + Instant evaluation of incidents impact on availability + Monitoring of service levels + Event-based service views + Push-Pull data interface
WhoHelpdesk teams
Application owners
Service Level Managers
System Support Managers
SP Monitor provides an immediate view of events occurring within any part of the infrastructure through a smart web interface.
Functionalities
Real-time event flagging & monitoring ofservice availability
Data correlation & aggregation into intel-ligent availability indicators
User-defined, automated reactions
Top-down view of service availability, from an enterprise level view down to a server-level view
Incident and event reporting over time
Monitoring Mechanisms
Built-in and custom device monitoring (IP, POP, SMTP)
SNMP trap receiver
SP Analyst agent event receiver (OS, virtualized systems, databases & applications)
Sysload Log Monitor receiver
Custom event receiver (API)
Agent-based or agentless
Key Features
SpecificationsRemote web interface
Permission-based user access
Centralized database
Simple integration with a CMDB
Push-Pull data export
Powerful and light-footprint data
collection architecture
Performance & Capacity Management
SP MonitorGlobal Event Management & Service Availability Monitoring
About ORSYP
ORSYP is an independent IT Operations Management solutions provider helping customers assure that IT services are delivered on-time. Headquartered in Paris, France, Boston, USA, Hong Kong, China, ORSYP has more than 20 years of growth and over 1400 blue chip customers. ORSYP software, including Enterprise Job Scheduling, IT Automation, Performance and Capacity Management and also ITSM consulting services, are trusted and proven in some of the world’s most demanding physical and virtual environments.
© Copyright 2009. All rights reserved. 10/09. ORSYP and its logo are trademarks of ORSYP S.A.S. All other trademarks in this document are the property of their respective owners.Specifications are subject to change without notice.
Monitor Availability and Maximize Server Uptime
n Real-time infrastructure event monitoring SP Monitor features its own monitoring modules which facilitate remote servers, SNMP device or web site testing. It also receives events from any Sysload module installed within the infrastructure and inte-grates third-party event sources, including SNMP traps.
n Event classification for impact assessment purposes SP Monitor’s event correlation engine generates readable indicators in real-time that help assess event impact (application availability, services, user groups, geographic location). These events can be filtered by source, type, business unit, severity, etc.
n Service monitoring automation SP Monitor includes both set monitoring scripts to track standard service level availability (IP address ping, HTTP, URL scan, POP server test, etc.) and fully customizable scripts which allow users to enhance their default monitoring.
n Service level management SP Monitor facilitates easy service level management by line of business as it correlates lower level assessments to produce a meaningful indicators corresponding to a particular user’s defined objectives, facilitating proactive service level management without an overload of data.
n Push-Pull data interface SP Monitor facilitates easy information sharing, compliant with ITIL practices.
+ Pull: API & web-services enable access to event lists and generate SLA graphs + Push: Customizable notification (e-mail, SNMP traps, scripts…).
SP Monitor logs all tasks executed by its on-board monitoring modules: IP address ping, HTTP URL
scan, POP server test, etc.
EMEA Headquarters
Tour Franklin92042 Paris La Défense CedexFrance
+33 [0]1 47 73 12 12
Americas Headquarters
300 TradeCenter 128Woburn, MA 01801USA
+1 [781] 569 5730
APAC Headquarters
Honest Motors Bldg, 17029-11 Leighton Rd, Causeway BayHong Kong, China
+852 2575 5966
+ Operating Systems: Windows, Unix (AIX, HP-UX, Solaris, etc.), Linux, Citrix, NetWare, OS/400
+ Virtualized environments: VMware, AIX LPAR, OS/400 LPAR, Solaris 10
+ Databases: Oracle, SQL Server
Compatibility
Availability modeling of an application distributed across a cluster of 12 servers.
