British Gas Fatir

8/18/2019 British Gas Fatir

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ROLE OF MANAGERS –BRITISH GAS

Case Study# 1

Group Members !urat u" A$

A%sa$ &a'ed

(a)ar

*sma$

St+at

&u$ad Ras%d


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I$trodu,to$Case Study O'er'e+T%emeA$a"yssA$s+ers to !uesto$sCo$,"uso$

SCHEME OF PRESENTATION


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O-ER-IE( OF CASE

ST*./


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OVERVIEW


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OVERVIEW


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OVERVIEW


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ANALYSIS

Fayol identified five key functions of managementplanning, organising, commanding, coordinating

and controlling

Other functions might include reporting andbudgeting

Skills required for management include

organisation, communication and interpersonalskills.


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He$r Fayo"0 a t%eorst0 proposedo""o+$2 3'e 4ey u$,to$s oma$a2eme$t

5"a$$$2


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A bas, ma$a2eme$t u$,to$A bas, ma$a2eme$t u$,to$

PLANNING


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T%e p"a$$$2pro,ess $,"udes

17

87


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Arra$2$2 se'era" e"eme$ts $to a purposeu" se)ue$ta" orderArra$2$2 se'era" e"eme$ts $to a purposeu" se)ue$ta" order

Organizing


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Ams at a,%e'$2 optmum ba"a$,e o $eedsAms at a,%e'$2 optmum ba"a$,e o $eeds

Commaning


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It s u$3,ato$0 $te2rato$0 sy$,%ro$9ato$ o t%e e:orts o 2It s u$3,ato$0 $te2rato$0 sy$,%ro$9ato$ o t%e e:orts o 2

Coorina!ing


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Coorina!ing

;Co


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-Used to establish and providestructure in order to deal withuncertainties

-Visions normally produce change,which in turn produce tension

-Managers have to deal with tensions

-Good managers remain proactive incontrolling the uncertainties

Con!ro""ing


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*s$2 t%e ,ase study or 2uda$,e0

QUESTION#


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!uesto$ # @8

Tas4s $,"ude o""o+$2s- Mo$tor$2 t%e perorma$,e o t%er teammembers

- Sett$2 tar2ets or mpro'eme$t $ orderto meet t%e $eeds o ,ustomers

- Ma$a2$2 bud2ets

- Impro'$2 best pra,t,es o Brts% GasCompa$y

- Ide$ty$2 areas to mpro'e e,e$,y o+or4or,e a$d or2a$9ato$


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G'e some spe,3, e>amp"es o ta

QUESTION#$


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!uesto$ # @

eep$2 $ 'e+ t%e ,ase study0o""o+$2 s4""s are re)ured byma$a2ers at Brts% Gas- Commu$,ato$ S4""s DResu"t $ "o$2 term,ustomer rete$to$ strate2y7

- Customer Ser',e

- Or2a$9ato$a"

- Team (or4$2

- Te,%$,a" S4""s DIT0 F$a$,e et,7


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Commu$,ato$ S4""s

A""o+ ma$a2ers a$d "eaders to perormt%er ro"e more e:e,t'e"y

Commu$,ate e:e,t'e"y to t%e team0 to

supp"ers0 to ,ustomers a$d 3$a$,ers

5ossess ab"ty to set out t%e 2oa" or t%etar2et to be %t

Ha'e t%e ab"ty to 2'e prase a$dappre,ato$ to t%ose +%o are do$2 a2ood ob


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Customer Ser',e

5ro'so$ o ser',e to ,ustomersbeore0 dur$2 a$d ater a pur,%ase

A"so ote$ reerred to +%e$des,rb$2 t%e ,u"ture o t%eor2a$9ato$


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Team (or4$2

Team+or4 $'o"'es d:ere$t peop"ea$d d:ere$t 2roups a,ross yourbus$ess +or4$2

Some teams are or2a$9ed arou$d apart,u"ar produ,t u$der de'e"opme$t

Ot%ers are or2a$9ed arou$d a pro,essBe$e3ts o team+or4 $,"ude

$,reased e,e$,y0 3$a$,a" sa'$2s0$$o'ato$ a$d mora"e


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Te,%$,a" S4""s

Te,%$,a" s4""s are t%e 4$o+"ed2e a$d,apab"tes to perorm spe,a"9edtas4s

Ma$a2eme$t ote$ $eeds to %a'ete,%$,a" s4""s $ order to

,ommu$,ate e:e,t'e"y +t% "$e+or4ers a$d ,oord$ate e:orts


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A$a"y9e +%et%er a$ operato$a" m

QUESTION#%


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!uesto$ # @

Stre$2t%s < (or4$2 or o$e amo$2st 8 Best B2

Compa$es to (or4 ForJ .oes$Jt ,ompromse o'er t%e )ua"ty

o ts +or4or,e Ma$a2ers are e)upped +t% ma$y

paramou$t ma$a2eme$t s4""s

Ma$a2ers are 2ood at ,ommu$,ato$s4""s


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!uesto$ # @ DCo$td7

H2% pro3,e$,y $ or2a$9ato$a"s4""s

5"us po$t be$2 t%at t%ese s4""s ,a$eas"y be app"ed $ a$y ot%eror2a$9ato$


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!uesto$ # @ DCo$td7

T%reat Some ssues may arse

- T%ese Operato$a" Ma$a2ers mo'e $to a

ma$a2era" posto$ $ a$ot%er $dustry+%,% may re)ure some spe,3, s4""s

- T%at t%ey m2%t $ot possess e2Ma$a2era" 5osto$ $ F$a$,e Se,tora"t%ou2% t%ey are ma$a2$2 bud2et $ BG


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