Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD
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Transcript of Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1@drnic1
Bringing an Intelligent Virtual Assistant to Healthcare
Nick van Terheyden, MD,Chief Medical Information Officer - CLU
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1
Electronic Medical RecordsData Capture and Presentation Complexity
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1@drnic1CONFIDENTIAL | © 2002-2011 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1@drnic1
In EHR MT-editing
In EHR Self-editing
On the Go
At a Dictation Station
With a RIS/PACS
On a PC On an MFP
EHR
CLU
• Meaningful Use• Quality Reporting• Decision Support
• Value-Based Purchasing• Coding/CMI• POA/HAC
• Medical Necessity• Coding• Documentation Integrity
FinancialIntegrity
Compliance
In EHR MT-editing
In EHR Self-editing
On the Go
At a Dictation Station
With a RIS/PACS
On a PC On an MFP
EHR
CLU
Patient Care
CaptureAnywhere
UnderstandEverything
Use it forGood
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1
Intelligent Voice Interactions
• Minimize need to remember “gate commands” & “command order”
• Allow multiple forms of expression and handle ambiguous input
• Allow for more conversational spoken utterances, less utilitarian
• Reduce distance between complex spoken commands and desired outcome or action – finding becomes doing
• Customizable to provide levels of seamless access to any content on device
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1
Example of Intelligent Voice Interaction
Intelligent Voice transforms how you complete tasks by understanding and classifying your spoken request
• Ability to categorizeTell me the risks associated with this disease, treatment or specific set of clinical facts
• Complies with directed interactionShow me the laboratory results for this patient
• Understands intentPrescribe a specific treatment for my patientUnderstanding the context of the patient, the drug including dosage, side effects and patient specific contraindications
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1@drnic1
Live Demo
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1
Nick van Terheyden, MD CMIO, Nuance CommunicationsAboutMe http://about.me/obiwanTwitter http://twitter.com/drnic1LinkedIn http://www.linkedin.com/in/nickvtVoice of the Doctor http://drvoice.blogspot.com/Plaxo http://nvt.myplaxo.comFaceBook http://profile.to/drnickE-Mail [email protected], [email protected] (301) 355-0877
Where You Can Find Me
© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS
@drnic1@drnic1