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Briefing on DART Digital Payment Technologies

Customer Service, Safety and Mobility CommitteeJuly 7, 2020

Senanu Adadevoh -AVP, Payment Systems and Statistical Reporting

Tina Morch-Pierre – AVP, Innovation

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• Vix Pulse– Account-based system for GoPass Tap Card to include a clearinghouse, settlement

engine, and integration into Lawson financial system• Vix Whisper

– a PCI Compliant and EMV certified service for accepting contactless debit/credit cards as well as Apple Pay, Google Pay, Samsung Pay and other contactless wallets

• QuickSight Pulse Dashboards– compass database providing business report dashboards for all Pulse transactions.

• Fare Enforcement Devices• Point of Sale stations at the DART Store• Interactive Voice Response system

– accepts debit/credit card payments through the phone• Device Health-Monitioring Service• CRM - Customer Relationship Management Tool

Introduction to DART Payment Technologies

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DART Validation Infrastructure

• Validators allow riders to present a fare at the reader by tapping the GoPass Tap Card or an EMV contactless card/wallet when boarding a bus or at the rail stations*

• 741 - Bus Onboard Validators (including an allowance for spares)• 334 - Rail Platform Validators

• Fare Enforcement handheld devices• 120 - SK-100 devices• New handheld device model available in Fall 2020 includes:

• 4G communication• enhanced inspection software• an integrated citation solution• ability to inspect contactless debit/credit cards and payment wallets

*EMV pilot will begin Fall 2020

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Special Fare Programs• Special Fare Programs include:

– Seniors– GoPass Discount – Reduced Fare Program– High school and College/Trade School students– Children ages 5-14– Non-paratransit certified persons with disabilities

• Local and Regional Annual Pass• Local and Regional Annual Corporate Pass• Traditional GoPass Tap Cards are purchased at retail network locations or the DART store

– Patrons can manage their card balance, review historical transactions and reload funds on the card through:o GoPass.org websiteo Call center interactive voice response system (IVR)

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How Riders Manage their FundsRiders have multiple avenues to load value to their digital payment mechanisms.

Over 700 locations across DFW accept cash as payment to load GoPass App or GoPass Tap Card.

Medium GoPass App GoPass Tap CardRetail Network

Yes(Cash)

Yes - Issue Tap Card + Top-Up Tap Card Funds(Cash, Credit/Debit Card)

DART Store No Yes - Issue Tap Card + Top-Up Tap Card Funds(Cash, Check, Credit/Debit Card)

Gopass.org No Yes - Top-Up Tap Card Funds(Credit/Debit Card)

GoPass App Yes(Google Pay, Apple Pay, Credit/Debit Card)

No

Over 700 retail locations

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Integration between GoPass App and Tap Card will occur in two phases:– Phase I (Medium Integration): allows riders to check

balances, view last transactions and pay for GoLink rides when booking a tripo Implementation is schedule for mid-September 2020

– Phase II (Deep Integration): allows riders to use GoPass Tap card as a form of payment in the app for all modes of serviceo Implementation is dependent on additional technical

evaluation and audit requirements

GoPass App and Tap Card Integration

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GoPass App roadmap includes the ability for riders to tap at the validators across the system:

– As validators utilizes Near Field Communication (NFC) exclusively for tap activity, this is a relatively complex endeavor as the App must be enabled to provision tickets digitally in an NFC environment. This approach has been undertaken previously by other Agencies (notably Tri-Met in Portland)

– Digital acceptance will capture valuable rider origination information from this deeper engagement between the rider and DART's fare collection technologyo Such information will be used in the future to provide improved

contextually relevant information to riders related to their journey.– DART staff is working with technology firms to scope full requirements and

costs associated with this change

GoPass App Validation

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Contactless EMVContactless EMV (cEMV) is quickly emerging as the first step to digital payment transformation.

DART will be piloting cEMV technology over the next coming months leading to a full rollout of Visa, Mastercard, American Express and Discover.

Riders will be able to tap their cEMV debit/credit card on DART's validators and pay for journeys seamlessly. Riders without a cEMV card can provision a debit/credit card into Google, Apple or Samsung wallets to pay for their trips. Such virtual wallets may reside in smartphones, smart-watches and other smart devices.

cEMV is currently being introduced by a few transit agenciesacross nation to include MTA, Tri-Met, UTA and CTA.

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Contactless EMVTimeline

12-week Pilot

Sept Oct Nov Dec Jan Feb

4-week Pilot

System Freeze

4-week Pilot

Mar

Official Launch

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Questions?