Bridging Silos &

Activating Resources

Inside Your Organization

Heather Davis, PHR, SHRM-CP

What If We Changed the Dialogue?

The Client Their MissionHelp find missing children, reduce

child sexual exploitation & prevent

child victimization.

Together, this organization has…

877

Provided over 29,800 offers of assistance

Assisted more than families

Trained over 359,413 professionals

The OpportunityReimagine Culture + Communications

Current State Desired Future State

Siloed

Silos We Encountered Along The Way

Build an Accountability System

For the

project

team

1

• Project charters

• Joint agendas across teams

• Integrated Facilities & HR journey map

• Force multiplier mindset

• Educate yourself on the other core issues

• Initiate deeper, more meaningful conversations

Tips: for building

an accountability system

Lead Crucial Conversations

2

With leaders

who are

maintaining

existing silos

1.0ATTITUDES

Settled

Comfortable

Plateaued

2.0ATTITUDES

Harmony

Unity

Efficiency

• Take 100% personal responsibility

• Stay non-attached to the outcome

• Assume positive intentions

• Act with unconditional respect

• Remain fully engaged

Tips: for leading

crucial conversations

Engineer Integrated

Content + Experiences

Empower

teams to

take

ownership

3

Tips: to engineer integrated

content + experiences

• Include your diversity & inclusion agenda + initiatives

• Invite allies and resisters to the table

• Give all people the opportunity to be heard

• Establish a framework and cadence for a shared agenda

Develop + Deploy

Strategic Resistance Management

Build

bridges

through

co-creation

4

• Create an employee experience team

• Involve internal ERGs / affinity circles

• Align with your Diversity & Inclusion strategy OR

• Connect with HR on your interest in building one

• Expand or build awards & recognition programs

• Offer 1:1 coaching

Tips: for tackling resistance

Redefine

the Idea of Improvement

Growth vs.

Fixed Mindset

5

• Bring solutions to problems, not excuses or blame

• Approach complex issues with “what if?” thinking

• Act with a sense of urgency

• Own your growth vs. fixed mindset through self-awareness

Tips: for assessing systems

vs reacting to problems

Let’s Connect

202.403.4647

heather@kgopm.com

linkedin.com/in/heatheredavis/

Heather Davis, PHR, SHRM-CP

Subject Matter Expertise:• Coach to FM teams

• FM leadership competency modeling

• FM portfolio + team strategic plans

• Organizational development

• Change management

• Human resources