Bridget Lynn Resume
2
Bridget Lynn Managing, writing and delivering training material and technical knowledge in an efficient, understandable format. PROFESSIONAL EXPERIENCE Guaranty Bank: an 85 year old federally chartered bank headquartered in Brown Deer, Wisconsin, whose subsidiaries Shelter Mortgage and GB Mortgage provide home financing nationwide. Knowledge Analyst, Shelter Learning and Development Department 2000 - June, 2009 • Managed presentation of knowledge. Collaborated with individuals throughout the organization to assess needs, gather and analyze knowledge, determine the best delivery method, write and deliver manuals and other documentation. Maintained sole responsibility for these projects. Self-starter. Projects included: ‣Manuals: designed and wrote training manuals, presented as web help and/or in printed format. ‣Context-Sensitive Help: identified user needs, wrote and maintained customized field- specific and screen-specific help for the Fiserv UniFi PRO Mortgage system. ‣Technical Updates: managed, wrote and maintained patch notes; presented as web help and in printed format. • Determined Intranet content and presentation for both the Learning and Development Department and the Shelter Mortgage Loan Officers. • Conducted training sessions on topics such as FiServ UniFi PRO Mortgage, various mortgage-related topics, Lotus Notes and Intranet. • Served as back-up for creating and maintaining Loan Officer web pages. Vice President and Manager, Loan Delivery Department 1993 - 2000 • Oversaw the delivery and purchase of approximately 1500 first mortgage loans per month to Fannie Mae, Freddie Mac and third party investors. • Managed a department of 20 employees, including 2 supervisors. • Assessed employee performance. • Worked closely with branch managers, investors, underwriters and closers to clear critical errors that prevented loan purchase. Assistant Supervisor, Secondary Marketing Department 1991 - 1993 • Assisted supervisor in assessing employee performance. • Tracked productivity of employees. • Trained new employees. • Reviewed closed first mortgages for accuracy. • Delivered mortgages to investors. • Reviewed and delivered final documentation (title policies, recorded security instruments and assignments of mortgage) to investors.
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Transcript of Bridget Lynn Resume
Bridget Lynn
Managing, writing and delivering training material and technical knowledge in an efficient, understandable format.
PROFESSIONAL EXPERIENCEGuaranty Bank: an 85 year old federally chartered bank headquartered in Brown Deer, Wisconsin, whose subsidiaries Shelter Mortgage and GB Mortgage provide home financing nationwide.
Knowledge Analyst, Shelter Learning and Development Department
2000 - June, 2009
• Managed presentation of knowledge. Collaborated with individuals throughout the organization to assess needs, gather and analyze knowledge, determine the best delivery method, write and deliver manuals and other documentation. Maintained sole responsibility for these projects. Self-starter. Projects included:‣Manuals: designed and wrote training manuals, presented as web help and/or in printed format.‣Context-Sensitive Help: identified user needs, wrote and maintained customized field-specific and screen-specific help for the Fiserv UniFi PRO Mortgage system.‣Technical Updates: managed, wrote and maintained patch notes; presented as web help and in printed format.
• Determined Intranet content and presentation for both the Learning and Development Department and the Shelter Mortgage Loan Officers.
• Conducted training sessions on topics such as FiServ UniFi PRO Mortgage, various mortgage-related topics, Lotus Notes and Intranet.
• Served as back-up for creating and maintaining Loan Officer web pages.
Vice President and Manager, Loan Delivery Department 1993 - 2000• Oversaw the delivery and purchase of approximately 1500 first mortgage loans per month to
Fannie Mae, Freddie Mac and third party investors.• Managed a department of 20 employees, including 2 supervisors.• Assessed employee performance.• Worked closely with branch managers, investors, underwriters and closers to clear critical
errors that prevented loan purchase.
Assistant Supervisor, Secondary Marketing Department 1991 - 1993• Assisted supervisor in assessing employee performance.• Tracked productivity of employees.• Trained new employees.• Reviewed closed first mortgages for accuracy.• Delivered mortgages to investors.• Reviewed and delivered final documentation (title policies, recorded security instruments and
assignments of mortgage) to investors.
Loan Delivery Specialist, Secondary Marketing Department 1987 - 1991• Reviewed closed first mortgages for accuracy and delivered to investors (including Fannie
Mae, Freddie Mac and third party investors).• Registered interest rate locks and pricing for mortgage applications.• Reviewed recorded security instruments, title policies and other documentation and delivered
to investors.
COMPUTER SKILLS• Adobe RoboHelp 7 HTML (help authoring tool)• FiServ UniFi PRO Mortgage (mortgage origination software)• Microsoft Word 2003, Excel 2003, Publisher 2003, PowerPoint 2003• Lotus Notes 7, Outlook, Outlook Express• Adobe Acrobat 7.0 Professional and Adobe Designer 7.0 (basics)• Apple Pages 08, Numbers 08, Keynote 08• HTML (basics)
VOLUNTEER SKILLSWebmaster, www.tosajrtrojans.com 2006 - Current
• Responsible for a local youth football organization web site. Not having any previous knowledge of HTML, I researched designing and managing the web siteʼs content using HTML. Recently redesigned using Sitebuilder.
EDUCATIONBA, English, UW Whitewater 1984
Bridget Lynn
