Brent One Council Programme

Peter Stachniewski, Head of One Council Programme, and Irene Bremang, PMO Manager

WLA Improvement and Efficiencies Group

Tuesday 11th September 2012

…a rational and planned approach to delivering change in Brent

• 4-year programme

• Aims improve the way we deliver services to our

residents make efficiency savings of at least £96m per

annum reduce waste and duplication across the council

• Use robust programme and project management approaches to ensure delivery

Benefits - financial• £41m taken out of the budget by end of 2011/12 • £80m by 2014/15

Project Savings £m pa

Structure and staffing 14.5

Employee benefits – London Weighting, Overtime, Core Contract

3.2

Future Customer Services 1.5

Finance modernisation 1.5

Income generation 4.3

Revenues and benefits processes 2.0

Project Savings £m pa

ASC customer journey 1.2

ASC learning disabilities – day centres

1.1

ASC commissioning 5.9

Housing transformation 1.3

Waste and street cleansing

3.0

Libraries 0.8

Examples of savings delivered so far:

Benefits – other (1)One Council objective

Example of benefits

Improved service delivery

• Waste - recycling rates up from <30% to >40%;• Libraries - Sunday opening, improved facilities, improved IT, more study

space, better outreach service• Adult social care - personalised care • Housing benefits – reduced complaints

Improved technology and more efficient processes

• Future Customer Services modernising customers’ contact with the council• Streamlining of process - Revenues and Benefits, ASC, Housing Needs• Finance Modernisation - single finance system plus standardised processes• Move to Civic – Infostore, home access, thin client, One Print, bulk scanning,

wireless

Leaner staffing • Spans of control – manager staff ratios up to 1:5.5, which is near to target of 1:6

• Removed duplication – e.g. Revenues and Benefits and One Stop Shop• Overtime and allowances – down from £4.8m in 2009/10 to £2.5m in 2010/11• Reduced temporary labour – down £5m in 2011/12

Benefits – other (2)One Council objective

Example of benefits

Better procurement and commissioning

• Work with WLA - adults’ and children’s commissioning and joint procurement of a variety of other contracts

• Strategic procurement development of category plans helping identify opportunities for more effective procurement

• More effective support in contract negotiations from strategic procurement• Better contract and demand management allowing the council to freeze most

non-pay budgets

Rationalised and more efficient buildings

• New property strategy reflecting (a) role of property in regeneration; (b) more personalised services so less dependence on buildings; (c) cross-council approach to managing property

• Replacement of inefficient buildings with ones that are fit for purpose – offices, learning disability day centres, libraries

Stopping lower priority activities

• Stopped lower priority activities as part of service transformation e.g. weekly bin collections

• Fundamental review of activities informed budget savings outside One Council

Income generation

• Review of fees and charges as part of 2011/12 budget process• Improved income recovery processes as part of Finance Modernisation

The main One Council challenges ahead (1)

• Cross-council:• The Move to the Civic Centre • Future Customer Services• Realigning Corporate and Business Support• Project Athena• Procurement

Partnership:• Health and Social Care Integration• A New Public Health Model• Working with Families• Services for Young People

The main One Council challenges ahead (2)

Service:•Special Education Needs•School Improvement Service•Supporting People•Managing the Public Realm•Parking•Highways

Governance arrangements

Corporate Management Team

OC Programme Board

Programme Management Office (PMO)

DMT Portfolio Boards

Project Boards

Strategic direction and leadership

Programme direction, alignment, monitoring and control

Project Portfolio direction and delivery

Project direction and delivery

Other key OC Programme activitiesAssurance•OC project/budget reviews

Change management •Coordinated approach - Brent staff and managers•Change communications function

Non-financial benefits •PMO reviews - quantitative v qualitative

Equalities review•Cumulative impact – internal and external

Resourcing•SRO master class•Internal project pool

Comments / questions?