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Brenda Parker

Administrator | Executive Assistant

25 Nalya Crescent

Karana Downs Q 4306

Brendaparker351@gmail.com

0423 032 295

Professional Overview

A highly organized and customer service focussed Executive Assistant with over 15 years’ experience providing skilled and thorough administrative support to senior executives in an educational environment.

Key Strengths

Independent and self-motivated professional aware of importance of business strategy and wider business issues.

Proven ability to use logic, reasoning and discretion to problem-solve and draw conclusions about potential issues.

Excellent written and oral communication skills and ability to establish and maintain positive relationships with customers and colleagues at all organisational levels.

Bachelor of Arts (Journalism | International Relations); minor studies in Public Relations and Community Development (GPA 6)

Well-presented, with a flexible, empathetic personality with ability to communicate effectively with people from all socio-economic and cultural backgrounds.

Ability to adapt to and troubleshoot equipment

Advanced user Microsoft Office suite:

- MS Word 2010 (touch type 100 wpm): used to create high quality correspondence, special event documentation (programs, certificates, invitations, booklets), forms etc. that comply with corporate branding as appropriate.

- Excel (used predominantly to create databases for mail merge documentation)

- Outlook (including calendar management)

- PowerPoint (presentations prepared for information evenings, special events)

- Internet

Advanced user of software programs including: - TASS (The

Alpha Schools System)

- Teacher Kiosk - Coneqt - Blackboard

- Seat Advisor - MagicLite Info

(digital display screens)

- Movie Maker - RAPT

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Professional Experience

BRISBANE BOYS’ COLLEGE, TOOWONG Personal Assistant to Head of Middle School | Administrator (2007 - 2016) Administration and Organisation DIARY MANAGEMENT

• Maintenance of Head of School’s calendar (tracking meetings and activities and scheduling appointments) to ensure key projects meet deadlines.

RECORDS MANAGEMENT

• Maintenance of student records (electronic and paper filing systems) to ensure accuracy of records and compliance with legal requirements.

• Minute taking and distribution for monthly Housemasters’ meetings and steering committees

INFORMATION MANAGEMENT

• Management of the flow of information by screening phone calls, opening mail and summarising reports and memos before passing the information to relevant staff members.

• Preparation of formatting of information for internal and external distribution, including writing letters and memos, compiling data for reports, creating computerised presentations, writing reports, editing, proofreading and other information preparation duties.’

• Preparation and distribution of rosters (grounds duty, bus duty, tutor and housemaster lists) for Middle and Senior School.

• Control of group email lists for Middle School (subject coordinators, housemasters, tutors, principal teachers etc).

• Coordinate and manage digital display screens in the Middle School precinct to ensure dissemination of timely and effective information.

EVENTS MANAGEMENT

• Organisation and preparation of all associated documentation (invitation, programs, certificates) for Middle School events, including:

- awards ceremonies

- leadership assemblies

- immunisation programs

- information sessions

- parent insight days

- leadership workshops

SUPPLIES AND FACILITIES

• Maintenance of supplies for academic staff and equipment and liaison with catering manager, printer, facilities and IT staff to sustain the smooth functioning of the Middle School.

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Communication

• Establishment and maintenance of effective and positive working relationships with students and their families, members of the executive, corporate and ancillary staff members to achieve joint outcomes as part of a team.

• Proactive communication with parent and staff groups via bulk electronic messages on behalf of the Head of Middle School regarding special events and information (e.g. reminder of parent information evenings, early finish etc).

• Use of discretion and confidentiality regarding sensitive issues and liaison with appropriate staff members (i.e. Chaplain, Guidance Counsellor, Housemaster) to ensure pastoral care concerns are addressed.

• Greeting of official guests and members of the school community at special events and assistance with supervision of students as required.

• Provision of information for students, staff and families relating to academic and pastoral care issues.

• Assist at Open Days and other school events as required.

Achievements • Creation of a matrix listing all events in which the Middle School was involved, including

areas of responsibility and timelines, which was then distributed to the entire school for their information.

• Creation of forms and check lists (and in the case of events, ‘to do’ lists) to promote efficiency.

• Inclusion of significant information regarding Middle School events in the whole school calendar so details readily assessable to entire school community.

• Introduction of specific procedures in relation to commencement of new students throughout the year (separate from admissions process) to ensure a smooth transition to a new school environment.

• Proactive communication with identified students and families to ensure positive outcomes.

• Introduction of newsletter items including “teacher in the spotlight” to lift profile of Middle School.

• Organisation and facilitation of staffroom events aimed at promoting cohesiveness within the sub-school.

• Use of effective interpersonal skills to gain co-operation from and respect of the members of the Middle School and wide school community.

WEST MORETON ANGLICAN COLLEGE, KARRABIN Personal Assistant to Head of Senior School | Administrator (1999 - 2007)

Responsibilities:

• Similar to the duties described above, however, this role was in a co-educational school and my role was in the Senior School. Events included Valedictory Dinners, Formals etc.

• Responsibility for the recording, monitoring and reporting on student absences in the Senior School.

• Assisting with QCS testing and examinations as required.

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Achievements

• Introduction of corporate procedures and customer service to newly established school and creation of high quality procedures and documentation, including all databases and documentation for an incentive-based pastoral care system.

• I established good rapport with students of varying demographic and cultural backgrounds and achieved the respect of families and teaching and administrative staff of the College.

AUSTRALIA POST, HUMAN RESOURCES DEPARTMENT Assessor, Central Mail Operations Region (1986 – 1991)

Responsibilities:

• Assessment and approval of superannuation and leave entitlements for 700 employees in the Central Mail Operations Region.

• Management of associated correspondence.

• Processing of applications for employment, promotion and transfer.

• Participation on interview panels.

• Analysis of reports to ensure accuracy and anomalies detected.

• Act as Personnel Manager in his absence.

Achievements

• Successfully prepared a review of the functions of the Human Resources Department.

• Received an Award for Excellence for Work Achievement and Service to the Customer.

NATIONAL AUSTRALIA BANK, BRISBANE CITY Bankcard Security Officer (1979 – 1983) Responsibilities: • Processing of large volume of customer enquiries regarding lost and stolen bankcards and

use of authority to determine status of individual accounts.

• Access to and maintenance of confidential customer records.

• Analysis of reports to ensure accuracy of records and detection of anomalies in transactions.

• Liaison with customers, bank merchants and Police Fraud Squad regarding credit card transactions.

Personal Interests

• Fitness (swimming, walking, gym)

• Learning

• Volunteer at RSPCA Wildlife Hospital (admissions)

• Creativity

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Referees

• Dr Tony Chittenden

former supervisor as Head of Middle School Brisbane Boys’ College Telephone: 0400 027 426

• Ms Sue Stewart

former supervisor as Head of Senior School West Moreton Anglican College Telephone: 3813 4555

• Ms Natasha Podoliak

former supervisor as Director of Middle Schooling Brisbane Boys’ College Telephone: 0405 748 012

• Mr Peter MacDonald

former colleague Director of Teaching & Learning Innovation St Peters Lutheran College Telephone: 3377 6222