Breaking the Barriers of 'Good' Customer Service - Unleashing an Untapped Resource
Breaking Good
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Transcript of Breaking Good
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Breaking GoodKonsulentskolen – UX Lunsj1. april 2016
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Charles Eames (designer) ble engang spurt
Q: “What are the boundaries of Design?”
“What are the boundaries of problems?”
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UX Design er problem løsning
Hvem, hva, hvorfor? Hvordan?
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Dagens konsulentskole tema
Hvordan gjør vi et UX design klar til utvikling? (grooming)
Hvordan og hvorfor bryter vi ned et UX design?
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User Story Maps + UX Design
ComponentsProduct Backlog
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User Story Maps + UX Design
Components
Product Backlog
Hvem, hva, hvorfor? Hvordan?
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Learning by doing
TrådskisseIntranet forside
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Learning by doing
Ferdig design klar til utvikling
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Først en grov inndeling - features
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Top navigation
Header w/logo
Search input
My site login
News slider widget
Page promotion widget
Responsive master page
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Page promotion widgets
Page promotion widget
Share price widgetCurrency widget
BOE Production widget
Container widget
Oil price widget
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Fact Pages widget
News RSS feed widget
Shortcut link widget
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Calendar widget
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Poll widget
Notify me widget
Footer w/linksDate stamp widget
Suggestions widget
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Så en finere inndeling - stories
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Epic Feature StoryGlobal components
Navigation Top navigation
Search Search input
Search suggestions
Header Top header w/logo
Footer Bottom footer w/links
Master Page Responsive master page
My Site Login My site login link
My site logout link
Date Stamp Widget Published date
Edited date
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Epic Feature StoryNews publishing News Slider Widget News Article Promo Image
News Article Promo Title
News Article Promo Summary
News Article Archive Link
News Article Promo Paging
News Article Promo Auto Slide
Page publishing Page Promo Widget Page Promo Image
Page Promo Title
Page Promo Summary
Page Promo Icon
Page Promo Type
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Dagens læring
For å klare å estimere og utvikle noe stort må det være delt opp i bittesmå deler
For å dele klare å bryte noe stort ned, trenger vi
detaljert UX design
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SkolelærerP.E. Paulsen
“Heisenberg”
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