Brandi McKinney, SPHR, SHRM-SCP HR Director, Alabama ... ... Brandi McKinney, SPHR, SHRM-SCP HR...

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Transcript of Brandi McKinney, SPHR, SHRM-SCP HR Director, Alabama ... ... Brandi McKinney, SPHR, SHRM-SCP HR...

  • Brandi McKinney, SPHR, SHRM-SCP HR Director, Alabama Credit Union

  • 205 FTE (2 Telework)205 FTE (2 Telework)

    $736M/Assets$736M/Assets

    28 Branches in 28 Branches in  Alabama/Florida

  • T k & D l tTeamwork & Development

    A hi t  ill F llAchievement will Follow

  • • In‐Place Tools

    • The Event 

    • Decisions and Resolution

    • The Aftermath

    • Victim Supportpp

    • Debriefing

    k d i• Takeaways and To‐Do Lists

  •  One Call Now

     Ongoing Operations

     Security Team

    l Employee Assistance  Program

  •  3‐ Hour Hostage  Situation

     No physical injury No physical injury

     Support from  Support from  everywhere

  •  230 incidents from  1996‐2012

     97% Male

     Median Age: 35

     40% take own life

    Source: NYPD Active Shooter Study, 2012

  • STAY CALMSTAY CALM.

    ASSESS YOUR LOCUS OF CONTROL.

    KEEP YOUR PHONE CHARGER  HANDY.

  •  Call Center Operations

     Area Branches  Closed

     Network Access

     Mass Communications

  •  Limited number in building

     Victim statements

     Sustenance andComfort

    St ff Di l ti Staff Dislocation

     Media

     Network Access

     Physical CleanupPhysical Cleanup

  • Reach Out to Others

    Discuss “Situation Turn” Scenarios

    Reach Out to Others

    Internal Communication Strategies

    Membership/Vendor Communication StrategiesStrategies

    Media Strategies

    Immediate v. Long-Term Changes

  •  FBI Victim Support  Increased police patrol

     EAP Debrief  Intranet Page

     Counseling  Movie Night

     Time off

    Weekend getaway

     Check‐Ins

    Pet Therapy Weekend getaway  Pet Therapy

  •  Culture of support

     Regular training

     Designate backups for  emergency contacts

     Security Assessment

  •  Emergency Alert System

     Disaster Recovery/  Business Continuity Business Continuity  Planning and Practice

     Technology Awareness

  •  Send emergency alert

     Designate leader “handler” g and supplies “handler”

     Hold off media until  l tiresolution

  •  Generate employee roster

     Set Emergency Contacts in  motion

     Be at “hub” if possible/safep /

     Call your momCall your mom

  • b k l [email protected] 205‐469‐5730 (w)  205‐792‐7996 (c)

    l bwww.alabamacu.com