Brand Value Chain

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Transcript of Brand Value Chain

What is value?

Brand Value Chain is a structured approach to assessing the sources and outcomes of brand equity and the manner by which marketing activities create brand value

The New Accountability

Virtually every marketing dollar spent today must be justified as both effective and efficient in terms of return of marketing investment (ROMI). Some observers believe that up to 70% (or even more) of marketing expenditures may be devoted to programs and activities that cannot be linked to short-term incremental profits, but yet can be seen as improving brand equity.

What it does?

Recognizes Numerous individuals within the organization that can affect brand equity. Since different individuals make different brand related decisions BVC provides insights to help make better decisions.

Fundas of BVC

Value of the brand resides with the customers Brand value creation programme begins as firm invests in marketing program This program affects the customer mind set with respect to the brand. This mind set across broad customer base results in certain outcomes for the brand in terms of how it performs in the market Finally the investment community considers this performance and other factors to arrive at brand value

Value Stages

Marketing program investment

Any marketing program that can be attributed to brand value development In what way have customers been changed as a result of the marketing program?

Customer mindset

Market performance

How do customers respond in the marketplace?

Shareholder value


Program quality multiplier The ability of the marketing program to affect customer mindset Must be clear, relevant, distinct, and consistent Customer multiplier The extent to which value created in the minds of customers affects market performance It depends on factors such as competitive superiority, channel support, and customer size and profile Market multiplier The extent to which the value generated through brand market performance is manifested in shareholder value It depends on factors such as market dynamics, growth potential, risk profile, and brand contribution


Thus According to BVC marketers create value by Shrewd investment in their marketing program And then by maximizing the program, customer and market multiplier that translates that investments into bottom line financial benefits

Designing brand tracking studies.

Tracking studies involves information collected from consumers on routine basis. Employ quantitative measures to provide marketers with current information about the performance about their brand and marketing programs


What to track? Awareness and usage Brand judgments Brand performance Brand imagery Brand feelings Brand resonance

Corporate and family brand tracking

Will reflect the level and nature of experience that the particular group of respondents would be likely to have had with the company.


How well managed is infosys? How easy is it to do business with infosys? How concerned is infosys with its customers? How approachable is infosys? How accessible is infosys? How much do you like doing business with infosys?

Global tracking.

Involves tracking in diverse geographic markets. Some Brand context measures. Economic indicators Retail Technology Personal attitudes and values Media indicators Demographic profile Other products and services Attitude to brand and shopping

How to conduct tracking studies?

Who to track?

When and where to track?

Establishing Brand equity management systems.

Internal structures and procedures within the organization to capitalize on the information collected. is defined as set of organizational processes designed to improve the understanding and use of brand equity concept within the firm

Brand equity charter

Formalizing company view of brand equity into document. It provides relevant guidelines to people within the company as well as key outside partners.

It should do..

Define firms view of brand equity concept Describe the scope of key brands in terms of associated products and the manner they have been branded and marketed. Specify the actual and desired levels of equity Explain how brand equity is measured Suggest how brand equity should be managed in terms of strategic guidelines Specify proper treatment of brand in terms of trademark usage etc

The Knicks Brand CharterThe KnicksEmotional BondUniquely authentic An incomparable event, scene and energy Relentless, resourceful, and tough An intensely passionate, professional, unparalleled New York City experienceVisceral thrill Eager anticipation/excitement War: winning/losing Psychological benefits Personal identification (with heroes) Social currency/belonging Emotional awards Intense experience Childhood Sustaining Exceeds

The FansSensory fulfillment Looks, feels, and sounds

Championship caliberA vital part of New York City Unlimited in its possibilities

Brand Equity Report

Assembles the results of the tracking survey and other relevant performance measures To be developed monthly, quarterly, or annually Provides descriptive information as to what is happening with the brand as well as diagnostic information on why it is happening

Brand Equity Responsibilities

Organizational responsibilities and processes that aim to maximize long-term brand equity Establish position of VP or Director of Equity Management to oversee implementation of Brand Equity Charter and Reports Ensure that, as much as possible, marketing of the brand is done in a way that reflects the spirit of the charter and the substance of the report

Measuring sources of brand equity

Qualitative research techniques: are relatively unstructured measurement approaches whereby a range of possible consumer responses is permitted Quantities research techniques: are range of possible associations in terms of strength, favorability, uniqueness and a more definitive portrait of brand

Qualitative research techniques

Free associations Projective techniques Brand personality and values Experiential methods

Free associations

What comes to your mind when you think of Rolex? The purpose of free association task is to identify the range of possible brand associations in consumers mind

Archetype Research ( is fundamental psychological association shared by the members of the culture, with a given cultural object)


Two main aspects. How to set up the questions? How to code and interpret the resulting data?

Projective techniques

BSRB Projective techniques are diagnostic tools to uncover the true opinions and feelings of consumers when they are unwilling or otherwise unable to express themselves on these matters.

How is it done?

Rorschach test.


Consumers are presented with incomplete stimulus and asked to complete it. Or given ambiguous stimulus that may not make sense to them and asked to make sense out of it. In doing so consumers will reveal some of their true beliefs.

Bubble exercises

Comparison tests

If ________ were would it be? If ________ were would it be? If ________ were one would it be? If ________ were one would it be?

a car which one a animal which one a vegetable which

a magazine which

Brand personality and values

is the human characteristics or traits that can be attributed to a brand

If Yamaha were to come alive as a person?

What would it be like? What would it do? Where would it live? Who would be its friends?

The big five

Conscientiousness. Agreeableness Neuroticism Openness Extroversion.

For brands

Sincerity Excitement Competence Sophistication Ruggedness

Experiential methods

Research consumers in their natural environment. Listerine


Awareness Image Brand relationships Brand Responses


Strength of brand in memory as reflected by consumers ability to identify various brand elements. What's the implication of awareness in case of chocolates and television? Relative importance of brand elements.

Consider this

Spot the brand. D_ _ _ NE_ KO_ _ K E_ _ _R _ _ _Y DE_ _ L G_ _ L L _ _ N_ K _ _G KE_ _ I _ _T_ _ SA_ _ _ N _ N_ _ T_ E


Recognition : ability to identify the brand under a variety of circumstances and can involve identification of any of the brand elements.


Ability to retrieve the actual brand element from memory when given some related probe or cue. Unaided recall: based on all brands, provided a cue which brand is likely to be identified, Phones

Aided recall

Phones Cell phones Touch screen phones With Windows With 3g Using possible sequence for progressively narrower ques

Which one of the adhesives have you are most familiar?

Fevicol Vemicol Vermicol Fixit Fevistik

Spurious awareness

occurs when consumers erroneously claim that they recall something that really dont and that may be does not exist


Strength Favorability Uniqueness

Scaling considerations

Free choice Scaling Ranking Multidimensional scaling ( perceptual mapping)

Brand relationships

Measuring: Behavioral loyalty:

Last purchase Next purchase

Attitudinal attachment Sense of community Active engagement

Brand Responses

Measuring Combination of brand feelings and judgments


shopping list kg Potatoes kg Gram liter milk Bunch of coriand