Branch of the Future - with MS CRM
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Transcript of Branch of the Future - with MS CRM
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www.veripark.com
Branch of the Future
Ozkan Erener
CEO
18 Feb 2014
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Agenda• VeriPark Introduction
• Mobile App for Queuing System
• Branch Appointment System for Call Center
• Branch Meeter & Greeter Tablet App
• Single View of Customer with Queuing System Integration
• Next Best Offer Display System
• Self-service Terminals with E-forms Abilities
• Automated Customer Satisfaction Surveys
• Public Remote Assistance Kiosk
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© 2013 VeriPark 6
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Mobile App for Queuing System
© 2012 VeriPark
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Branch Appointment System for Call Center
© 2012 VeriPark
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Branch Meeter & Greeter Tablet App
© 2012 VeriPark
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Selling at a Branch VisitQueueing / 360 / Alerts
© 2012 VeriPark
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Single View of Customer with Queuing System Integration
© 2012 VeriPark
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Business Need for Single View
– Provides targeted campaigns information
– Eligible products information
– Loads up in 5 seconds
– Consolidates many screens into one screen
– Increased compliance
– Pro-active actions management
– Consolidated interactions history
Servicing efficiency
Cross sell / up sell tool
Alerting tool
Interaction history display tool
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Single View for a retail banking client
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Queuing System
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Next Best Offer Display System
© 2012 VeriPark
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Branch Manager DashboardTargets / Actuals / Offers
© 2013 VeriPark
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Branch Manager Dashboard
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Self-service Terminals with E-forms Abilities
© 2012 VeriPark
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Akbank Concept Branch
© 2013 VeriPark
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© 2010 VeriPark 36
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Automated Customer Satisfaction Surveys
© 2012 VeriPark
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© 2013 VeriPark 45
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Public Remote Assistance Kiosk
© 2012 VeriPark
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Teller CashRecycler
Remote Location
Video TellerPalm
Authentication
Webcam
Touch Screen Monitor
Customer
Overview
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Customer comes to Satellite Branch
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Customer initiates Video Conversation
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Video Teller receives the call
Customer tells his request to Teller
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Video Teller starts Cash Withdrawal Transaction
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Teller verifies Customer with Palm Authentication
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Teller executes the transaction and Customer receives the money
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• Ozkan Erener
• General Manager
• +971 4 304 2438
• VeriPark – www.veripark.com
Questions and Answers