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THE BRAIN INJURY NETWORK OF SA INC The Brain Injury Network of SA Inc. (BINSA) is pleased to present the eighteenth Annual Report and Financial Statement for the period 1 July 2009 to the 30 June 2010. The activities of BINSA as recorded in this Report have been undertaken according to: the objectives as stated in the Constitution National Disability Standards The Pre qualified Provider Panel requirements BINSA Strategic Plan Funding and Service Agreements Service Excellence Program We trust the Report will provide a comprehensive overview of BINSA’s role and function, achievements and ongoing vision. Simon Newman Mariann R McNamara Chair Executive Officer Committee of Management OFFICE ADDRESS: 70 Light Square

Adelaide SA 5000 Telephone: (08) 8217 7600 Facsimile: (08) 8211 8164 Email: info@binsa.org Website: www.binsa.org Country Callers: 1300 733 049

Table of Contents

Section Patron, Management Committee, Staff, Consultants and Volunteers…………………………………..1 2010 Annual Report Overview…...…………………………...2

Chair’s Report.......................................................................3 Executive Officer’s Report...................................................4 Administration...................................................................…5 Programs and Services........................................................6

ODACS …………………………………………….……...6A o Springboard

o Counselling

o Community Learning and Lifeskills

FAHCSIA ………………………………………...……….6B

o Individual Advocacy

MAC………………………………………………………..6C

o Reconnect Transition Program

Sponsors and Donors………………………………………….7 Financial Report…………………………………………………8

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SECTION 1

PATRON MANAGEMENT COMMITTEE STAFF CONSULTANTS AND VOLUNTEERS

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PATRON

Professor Richard Clark

BA, BA Hons (1st class) (Adelaide), PhD (Flinders), The Anna Florence Booth Prize in Social Psychology (Adelaide 1980), The Smith Kline & French Prize in Neurosciences (Flinders 1981), Early Career Award, Australian Psychological Society (Division of Scientific Affairs 1990) Director of the Clinical Neuroscience Laboratory and Clinic, and on the academic staff of the School of Psychology at Flinders University. He has held appointments as President of the Australasian Society for Psychophysiology and as Head of School of Psychology at Flinders University. Richard is a member of the International Scientific Committee for Brain Resource Ltd.

MANAGEMENT COMMITTEE MEMBERS 2009/10

EXECUTIVE

CHAIRPERSON: Karl Mortimer [March 2010] Simon Newman [April 2010]

VICE CHAIRPERSON: Pam Kirkham

TREASURER: Geoffrey Pritchard

COMMITTEE MEMBERS

Christopher Farrand

Erica Farrant

Neville Hamilton-Brown

Alison Lamshed

Nadia Moffatt

Julie Nunn

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STAFF July 2009- June 2010

Executive Officer Karl Mortimer [Acting EO July-Nov 2009] Mariann R McNamara [Appointed Nov 2009]

Administration Officer Toni Paxton Advocate Julia Dolling [until mid June 2010] Community Service Officer Karen Marsh [until July 2009] Kylie Smith [Aug-Sept 2009] Community Learning and Lifeskills April Vanderaa Counsellor Terri Finn Interim Co-ordinator Springboard Delores Wells [from March 2010] Terri Finn [from April 2010] Manager Reconnect Transition Program Ann Madigan [from February 2010] Service Manager - Springboard Kaye Murn [until Feb 2010] Springboard Program Assistants Judy Gray [until Dec 2009]

Chris Matthews [until Feb 2010] Vicki Zelipski [from March 2010]

Springboard Support Worker Steve Wolf [from March 2010] Laura Williams [from March 2010]

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CONSULTANTS BINSA would like to acknowledge and thank the following consultants and specialists’ contractors who have provided their services throughout 2009-10. We are very grateful for there expertise, skills and support as they add to BINSA's ability to continue to provide the very best information, programs and services to those impacted by an ABI. Judith Abbot IT Training Cheri Archer Rehabilitation Specialist Laurie Bolton HR and Recruitment – Workplace Horizons Dawn Brooks Specialist Consultant David Fabbro Solicitor - Andersons Solicitors Samantha Fowler Knowledge Management Monique Gillisen Psychologist Challenging Behaviours Angela Gregory Finance Officer Peter Hall Auditor – Peter Hall Charted Accountants Susan Hillier PhD Physiotherapist Helen Iliadis Relationships Australia SA Bob Nottage Webmaster - Data Fix Con Polychronis Clinical Psychologist Max Rutz IT - Trustworthy Computer Services John S Performance management Bill Toop General Maintenance - Hire-a-hand-man Ann Walter Coordinator Clinical Education Speech Pathology Delores Wells Service Excellence Program (SEP)

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VOLUNTEERS BINSA is especially grateful to the many volunteers who assist with our programs and services etch day. Your dedication and skills are so valued by everyone here at BINSA. Thank you for making the time and for your ongoing support and care for those who have experienced the impact of an ABI. Administration Keryl Beesley General admin Sharon Corbin archiving and reception Kirsten Johnston Newsletter editor Evelyn O’Daly Library review Bev Wiles General admin Advocacy Carol Vanderworf Assistance at Advocacy Regional Barossa Forum Reconnect Mentors Michael Farnden Chris Farrand Adrian Horan Faith Thorley Reconnect Steering Committee Chris Farrand Adrian Horan Wendy Forster Lynette Preston Donna Lambden Springboard

Morneer Ackarie Steve Avery David Bajjali Matt Bird Michelle Braham Sharon Corbin Lin Davis Elodie Janvier

Sarah Lacanilao Damien Lynch Valmai Mackenzie Coelina Mills Simon Ninnes Sue Shillabeer Alexis Smith Wendy Trow

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SECTION 2

2010 ANNUAL REPORT BINSA OVERVIEW

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2010 Annual Report Brain Injury Network of SA Inc (BINSA) Overview

BINSA Overview

What are the Aims and Objectives a) To provide support, information and assistance to people who have sustained an

acquired brain injury (ABI), their families and relatives, friends and significant others b) To provide advocacy and where appropriate preparation and training for self-advocacy c) To promote public and professional awareness of ABI and the needs of people

who are impacted by an ABI d) To promote and contribute to research into the management of ABI and the factors

which optimize recovery e) To affiliate and network with other relevant organizations f) Represent people with brain injury and their families on National and International

bodies.

Achieving the Aims and Objectives To achieve these aims and objectives BINSA has: An elected Management Committee, which includes consumers, family caregiver,

community and professional members Represented ABI and wider consumers needs, concerns and interests to all levels

of governments and service providers Represented ABI issues and policy suggestions to politicians, government officers

and related agencies Taken a leadership position in key policy development and responded to relevant

Government proposals and policy papers Responded to requests to support families with relatives in the acute care hospitals, rehabilitation, long-term care settings and the family home Managed the Springboard Program, an integrated education and therapy slow re-

habilitation program for adults with severe cognitive and physical disability as a re-sult of ABI

Provided Individual Advocacy for individuals with an ABI across a broad range of issues

Provided general information, education and informal support Published a quarterly newsletter Developed networks with relevant disability and community groups and agencies

to increase awareness and support Hosted Brain Injury Awareness Week (BIAW) 2009 activities Conducted a regional residential workshop for people with ABI to develop self-advocacy skills Conducted seminars and workshops to provide access to professionals who are

able to assist those seeking to learn strategies to manage living with ABI Liaised and worked cooperatively with other disability organisations on issues of

mutual concern Provided opportunities for members to be informed about changes to

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Government policy and service delivery Represented the interests of the brain injury sector to enquiries and reviews of

Government Participated in nationally relevant consultations As a Management Board member of Brain Injury Australia (BIA) represented

SA ABI interests in the national arena.

Funding In 2009-10 BINSA operated on recurrent funding provided through: The Office of Disability and Client Services (ODACS) Department for Families

and Communities (DFC) for the Springboard Program, Community Learning and Lifeskills , Counselling services and the Peak Body functions

Department of Families, and Housing, Community Services and Indigenous Affairs (FAHCSIA) for the Advocacy function which is supported under the National Disability Advocacy Program (NDAP). Specific term funding: The Motor Accident Commission (MAC) sponsored a further 2 courses under

the Reconnect Transition Program (RTP). Subscriptions and donations from the BINSA membership, companies and concerned citizens also support BINSA’s operational needs. BINSA is dependent on ongoing funding and generous donations and would like to express its appreciation for the financial support from all these sources.

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SECTION 3

2010 CHAIR’S REPORT

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BINSA CHAIR’S REPORT

Introductions

Firstly I would like to introduce myself. My name is Simon Newman. I am a Personal Injury Lawyer. In March 2010 I was privileged to be asked to assume the role of Chairperson of the Committee of Management for the Brain Injury Network of South Australia Inc (BINSA). I follow in the large footsteps of Karl Mortimer who was the Chairperson for ten years. Karl has done a magnificent job and I am sure we all congratulate him on ensuring that he leaves the position of Chairperson of the Committee of Management with the organisation in a very strong position. We will be keen to prevail upon Karl to serve on the Committee of Management at some later date. Since the last AGM there have once again been significant changes to BINSA including changes to key staffing as well as membership of the Committee of Management.

Executive Staff changes

Firstly, Ralph Kogler, who had been appointed to the position of Executive Officer (EO) early in 2009 resigned in July. The Committee of Management chose to appoint the Chairperson, Karl Mortimer, as the Acting EO as well as approaching Dawn Brooks to work as a Specialist Consultant to assist with the day to day operational management and the oversight of the move to the new premises at 70 Light Square. This provided for some immediate stability as well as breathing space while recruitment proceeded for a new EO. BINSA is indebted to both Karl and Dawn for stepping up into this unexpected breach of our key leadership position. In November of 2009 we welcomed Mrs Mariann McNamara as EO. Mariann has brought with her wide ranging management skills and ABI experiences and an enormous enthusiasm and passion for BINSA and the BINSA community. Dawn stayed on until the end of December 2009 showing Mariann the ropes and sharing her substantial BINSA history and expertise. Once again, thank you Dawn for all of your assistance.

Programs and Service Staff Changes Springboard, Community Learning and Lifeskills

There have been other staff changes. Karen Marsh, Community Service Officer conducted elements of our Community Learning and Lifeskills Program finished her contract with BINSA in July 2009 to have a baby. All the best Karen. Kylie Smith came on board to fill the Community Service Officer role from August until September 2009, many thanks Kylie. Judy Grey was employed with BINSA between 1998 until September 2009 as the Springboard Program Assistant and so was one of the very long term employees when we bid her a good luck on her retirement. A very big thank you Judy for your many years of dedicated service to BINSA and the participants of Springboard.

Chris Matthews Springboard Program Assistant, resigned at the end of February 2010 to take up further studies. Chris had joined the BINSA staff in 2008 and was supported by BINSA to undertake a traineeship in disability support work, which he completed in 2009. We wish him well in his nursing studies. Kaye Murn, Coordinator Springboard and Services Manager 2008-2010, left BINSA to further her career elsewhere. Kaye worked tirelessly to ensure Springboard's success and her services have been greatly appreciated. Delores Wells, who had retired from the Coordinator Springboard position in 2007 came back at the end of March 2010 in to fill the breach left by Kaye and, together with Terri Finn, the BINSA Counsellor, they have shared the Coordination of Springboard since that time until we are able to finalise the recruitment to fill the position more permanently. This exercise is well progressed as this report is being written. To both Delores and Terri we say many thanks for doing a great job. Delores has also worked closely with the COM updating all BINSA Policies and Procedures so we are able to comply with the Service Excellence Program (SEP) standards and regain SEF certification, required so BINSA complies with preferred provider status standards. Delores is providing excellent leadership in this activity, which we aim to have completed by the end of September for the auditing review. In March 2010 we welcomed Vicki Zelipski as the temporary Springboard Program Assistant, Steve Wolf and Laura Williams as the temporary Springboard Support Workers. They had all been coming to BINSA as agency staff for some time, when we chose to advertise these positions so we could start to build a more stable and skilled support team for Springboard. This has proved to be a very successful arrangement and so thanks for the great team work by all at Springboard.

Advocacy April Vanderaa, who was on parenting leave from her permanent position as the Individual Advocate, returned from her leave in late 2009 and we negotiated for her to resume work as Co-ordinator-Community Learning and Life Skills. While April continued in this more part time role, she chose to resign her permanent position as the Individual Advocate, for combined family and other employment related reasons. This provided an opportunity for BINSA to set about a recruitment exercise for filling the vacancy and this was well in hand at the time of this reporting. Julia Dolling who had been filling the position of Individual Advocate, temporarily since May 2009, resigned in June 2010. We wish her all the best for the future. The role of Individual Advocate will be temporarily filled by Terri Finn, who has held the role in the past and is proving again how versatile and skilled she is, BINSA is indeed blessed to have such highly experienced and capable staff. Terri will be joined by John Harley (previously SA Public Advocate). John is providing his services pro-bono to assist BINSA and for that we are extremely grateful. John is a highly experienced advocate so BINSA clients who need advocacy in the interim until we fill the vacancy permanently will be very well served.

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Reconnect Transition program

Ann Madigan returned to BINSA as Co-ordinator of the Reconnect Transition Program (RTP) after BINSA secured funding from the Motor Accident Commission (MAC) for 2 courses between February-July 2010. The MAC funding is very much appreciated, the RTP is a high value program and we are very pleased to have retained Ann’s ser-vices for these additional courses.

Administration and Counselling

Two stable forces throughout this period have been our: Administration :Toni Paxton, who manages to keep a handle on all of BINSA’s

activities and is the front line contact for anyone contacting us. Thanks Toni for continuing with your high level of professionalism and being someone that all BINSA members and friends are happy to approach with any issue.

Counselling: Terri Finn has continued to provide highly professional counselling

to a wide cross section of BINSA members and clients in relation to very com-plex and difficult personal issues. BINSA is extremely grateful to have Terri’s ongoing expertise in this vital role. Thank you.

Committee of Management

There were also Committee of Management changes. 3 new faces were elected in October 2009: Neville Hamilton-Brown, Nadia Moffatt and Julie Nunn and they have made big contributions alongside the other dedicated committee members. I especially would like to thank Pam Kirkham and Geoff Prichard; they are both long standing executive members of the Committee of Management and have served BINSA so very well. They are keen to continue in their roles and that can only be a good outcome for BINSA. Chris Farrand and Ali Lamshed are always willing to step up to take on issues and provide very sound advice and it’s really good to know that they would like to continue with your confidence. We had 2 resignations as well: Erica Farrant resigned in June 2010. Erica was a founding member of BINSA and has held numerous positions on the Committee of Management including the position of Chairperson. Erica's contribution to BINSA has been extraordinary and we are all very grateful for her generosity and for the time that she provided to the organisation. Julie Nunn reluctantly had to resign in June for family health reasons. The Committee of Management is hopeful that Julie will be able to stand again once things are less difficult for her in the future.

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BINSA Achieving

BINSA is a very dynamic organisation and as you have been able to read, it takes a lot of work and dedication to fulfill the many roles we undertake and the many responsibilities that we have in providing support and services to those experiencing the impact of an ABI. The Committee of Management together with all staff are finalising a strategic plan for the next 3 - 5 years and we all hope this can be implemented as soon as possible. We have a huge number of sponsors and supporters and we are extremely grateful for their support and will do all we can to ensure that our sponsors enjoy their in-volvement with BINSA and will want to continue to sponsor us in the future. Member-ship and sponsorship will be a focus of our activities in 2010-11. Whilst initially there may have been some concerns as to whether or not the facilities, here at 70 Light Square were adequate, they impress all those who utilise them so the uncertainty has been dispelled and we are now well settled.

Thanks

On behalf of all of the Committee of Management I would like to thank Mariann and all the staff at BINSA for their wonderful work together with all volunteers who ably assist them in supporting our members who include people with acquired brain injuries, their families and carers. Simon Newman Chairperson Committee of Management

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SECTION 4

2010 EXECUTIVE OFFICER REPORT

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Executive Officer Report Settling in It is my sincere pleasure to present my first BINSA annual Executive Officer Report. In late 2009 it was my great privilege to be selected as BINSA’s Executive Officer. The-se past 11 months have been some of the most challenging as well as the most rewarding of all my work and I am inspired each day in what we achieve here at BINSA. I would like to acknowledge the tremendous assistance received from executive members of the Committee of Management and Dawn Brooks. They ensured I received an extensive handover which made settling in so much easier and I have highly valued their support, advice and deep knowledge of what makes BINSA tick so well. The team of staff and all the volunteers have been very welcoming and while we have had many staffing changes as outlined in the Chair’s report, everyone’s dedication and commitment has made sure that BINSA did not miss a best in providing the full range of services and programs. A significant achievement that is worthy of loud acknowledgement and acclamation by all of us. I have enjoyed getting to know all the Committee of Management members and working to deliver the strategies that they are keen for BINSA to take leadership of around improving the outcomes for those impacted by an ABI. Being new brings interesting dynamics and change for everyone! Immediate Internal Priorities So what has actually happened in the past 365 days (226 of them mine)...

New premises A major focus has been on settling into the new premises and there were plenty of challenges being over 2 floors. The priority was improving the ‘visibility’ of our services and programs for those coming to the office so they remember what we offer (as we know people impacted by an ABI have memory issues). This is a longer term issue which we continue to address with better signage, reminders and more physical presences over the 2 floors by using all the rooms available to us for meetings, forums, and interviews and so on. Another issue that emerged was staff isolation when working upstairs alone. We’re still working on that as well, but having a full staff compliment will go some way to reducing this, changing working days and reviewing how staff can use both floors is something we’re also looking at. Disabled parking arrangements at the front of the building have been improved for safer set down and the access ramp entry widened for larger wheelchairs. New furniture grac-es the reception area along with additional items for other staff needs. Callers can leave voice messages on individual phone extensions. A bell downstairs and a door bell is now installed upstairs so we can hear when clients arrive! Toni’s admin area has been re-jigged to give her more space and better ergonomic environment.

Staffing structures

The other major request I had from the Committee of Management was to resolve the

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longer term staffing structures. Restructure proposals needed to fit the funding available as well as ensuring we met our service agreements and performance requirements. This process is still in play due to all the staffing changes and recruitment underway. The Coordinator Springboard and the Individual Advocate are both key BINSA roles and my focus was on negotiating with the COM to improve the remuneration we could offer. Having achieved this means we can be confident of attracting a more competitive field of candidates and I’m looking forward to settling these 2 positions shortly.

Key funding stakeholders

Our funding partners were keen to meet so we could discuss what we were achieving with our programs and services, reviewing how we might add new programs and considering any service or program gaps. A result of this was that we’ve reforged a very collaborative and close working relationship and have now achieved triennial funding, 2010-11 to 2012-13, from the Office of Disability and Client Services (ODACS) who fund Springboard, Community Learning and Life-skills, Counselling and Peak body support. This is a very good outcome for BINSA and provides a level of operational certainty for the next few years. We gained funding from the Motor Accident Commission (MAC) for 2 further Reconnect (RTP) 10 week programs, a terrific result given the evaluation indicated how valuable this program is for participants, mentors and the wider community, in an extremely cost effective manner. We are now gearing up to negotiate with MAC for future funding so we can continue to build the program and trial some initiatives which will provide for a regional reach too. Our funding for Advocacy under the National Disability Advocacy Program (NDAP) through Department of Families and Housing, Community Services, Indigenous Affairs (FAHCSIA) gave us a fillip too when they decided to roll over all the 2009-10 contracts to 2010-11 and also increased the funding amounts for small organisations, which included BINSA, in acknowledgement of increasing costs of staffing and service provision. This will be a really beneficial situation for 2010-11 as we finalise the recruitment of the new Advocate and look to expand the servicing so we can meet more individual advocacy needs and consider providing some regional outreach in this program as well. Medium term operational matters

IT Our IT infrastructure and operational capacity was very limited and now that the use of technology for all internal processing and external communication is almost a given, it was time to consider a move to upgrading our IT systems and potentially our website. We chose to implement a shift to Microsoft exchange server for better communication with members and operational options for staff, including future opportunities to develop improved client recording and staff HR support. This is work in progress at the time of this report and we are looking forward to the benefits of the changeover when completed.

Fair Work Act 2009

BINSA like all Australian employers was required to prepare relevant HR groundwork and employment arrangements for transitioning all staff to the new Fair Work Act 2009 from 2010. We were ably assisted by Workplace Horizons and BINSA Committee of Management determined to develop a simpler Terms of Employment Contract, differing from the previous arrangements

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whereby BINSA had a registered Enterprise Agreement. The BINSA EBA had expired in mid 2009. The reason to choose this was that all employees, except for the Executive Officer, are paid and engaged under the specific terms of their relevant awards and as part of the transition will be moved across to the new awards and continue their employment arrangements as previously. BINSA uses permanent part time contracts, casual contracts and utilises agency staff from time to time. The transition is proceeding as required and all staff will have new employment contracts as above.

Service Excellence Program (SEP)

BINSA has well established policies and procedures (SOPs) and to retain our preferred provider status with the SA Government funding agencies, we require certification under SEP. BINSA engaged Delores Wells to oversee a complete review of our SOPs which is necessary from time to time so we retain certification, under the auspices of the SEP. SEP is a national operating standards measurement and is very highly sought. It confers recognition that those who have attained the status are organisations that operate under the most stringent processes and governance principles. BINSA is aiming to achieve its re-certification by the end of 2010.

Teleconferencing capability

BINSA launched itself into teleconferencing capability. We have purchased extremely budget conscious equipment to enable teleconferencing access for Chris Farrand one of the Committee of Management members who had relocated to Port Pirie. Chris offered to resign as it was difficult to travel to the meetings. Chris has an ABI and is not only a valuable member of the COM but also a mentor in the Reconnect program. While we were aiming to commence the teleconferencing from the 23 June COM meeting, we in fact successfully ‘teleconferenced’ Chris into the July 2010 meeting. Our longer term opportunity once we ‘bed down’ the arrangements is to host some more telecon-ferencing arrangements with interesting topics and extension of Community Learning and Life-skills (CL&L) and educative and information type seminars and so on for more remotely based small groups of individuals who are either impacted by an ABI or who have an interest in or may be assisting those with an ABI.

Strategic Focus Peak organisation

In SA, BINSA is recognised as the peak body representing those impacted by an ABI. While we may only ‘formally’ receive a small amount of funding from ODACS towards this status, our capacity to influence where it matters is what we strive to achieve everyday. During 2009-10 BINSA has involved itself in advocating and influencing improved outcomes for those with an ABI in some of the following ‘systemic’ areas, policy issues or agency decisions: Representation on South Aust Brain Injury (BI) Rehabilitation Strategic Plan  Representation to Social Inclusion Initiative  Disability Voices (pre-election forum)  Driver Training Review 

National Disability Advocacy Framework  National Disability Insurance Scheme  National Disability Standards 

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Hosted SA pre-Election Forum 

SA Liquor Gambling Authority  Adelaide City Council (ACC) Disabled parking arrangements

BINSA Strategic and Operational Planning

It is essential that BINSA remains relevant to its constituent base by being able to influence improved policies and support services. We need to be an organisation that raises awareness of the issues affecting someone impacted by an ABI. To do this BINSA has to offer informed support and programs that assist as well as facilities that extend options and opportunities, for those impacted by an ABI. BINSA engaged the services of Monica Redden Consultancy to facilitate the development of our next 2-4 years of strategic and operational planning, taking into account the needs of our members, the environmental and funding factors that impact on an organisation such as BINSA. Consulting with all COM members, staff and selected BINSA members and stakeholders, Monica will draw it together when we meet on 31 July and analyse the results of these consultations, discuss various options and then bring out the essence of our combined views to map out BINSA’s agreed priorities. Thus setting out our operational directions, resources and services for the next 2-4 years. The results of this will be widely circulated and everyone is looking forward to continuing BINSA’s relevance in the coming years.

Membership

BINSA is a member organisation and as such it’s imperative that we develop ways of communicating regularly and also securing ongoing support. Over the past few years there has been a decline in the level of financial membership and we are now seeking to investigate ways of improving and encouraging expanded membership across all the categories so BINSA is constantly reflecting member’s interests and concerns. This is a very high priority area for BINSA in 2010-11 so look out for mail drops, emails and re-minders!

Funding and Sponsorship

Funding and Sponsorship is also very high on BINSA’s agenda, as we seek to secure our longer term future. As indicated above we are very fortunate to have such good current service and funding agreements, which allow for our very substantial programs and services. However, it is a very competitive funding market across all government sectors and the corporate domain. BINSA is aiming to develop its fund raising capacity so we are able to gain the benefits available more broadly to the not-for-profit sectors. We will be canvassing right across our member and allied stakeholder base to discuss what pro-grams and service options are needed as we develop this fund raising strategy in more detail. To be successful in securing additional funding, we have to be able to demonstrate we offer relevant services and we also need to be relevant to the funding agencies and philanthropic interests too.

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Programs and Services For this reporting period the following Programs and Services were the mainstay of our operations.

Administration Springboard Counselling Community Learning and Lifeskills Peak Body Advocacy Reconnect Transition Program SEP

See the separate reports for the specific details, but it is very satisfactory feeling to be able to advise that we have met all our service funding agreement performance targets and that is a testament to each and everyone who works, volunteers, mentors and sponsors BINSA in our everyday activities. Events and celebrations BINSA hosted several events and celebrations over 2009-10 including: 2009 BIAW Awards in September 2009  a (very successful) pre-election forum in March 2010  BINSA congratulates, the Honourable Kelly Vincent, representing the Dignity for the Disa-

bled party, on her successful election to the SA Legislative Council 

National Volunteers Day in May 2010  Annually more than 70 volunteers contribute over 7000 hours of valuable support and   assistance across all our program areas and we thank each and every one for helping to

ensure that BINSA in turn continues its valuable and work assisting those impacted by an ABI. 

Complaints and Compliments BINSA welcomes comments, compliments and complaints, which enable us to continually improve the quality of our service. Thanks to all who write or contact us with feedback and advice we really do want to know what we are both doing right and wrong.

Complaints

One complaint was made in 2009-10. The matter was thoroughly investigated both internally and independently and appropriate disciplinary action was taken.

Compliments

Too numerous to count!

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Summary Thank you to all the staff and Committee of Management members who have ensured a very successful 2009-10. I have found that focusing on possibilities rather than what is no longer available has stood me in great stead throughout my life. BINSA offers so many possibilities and by reflecting on why we count makes each day spent here a very satisfying place to be.

Mariann R McNamara Executive Officer

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SECTION 5

2010 ADMINISTRATION REPORT

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Administration Preamble BINSA Administration forms an integral part of the executive management, and together with the Executive Officer and the Management Committee ensures that BINSA’s first point of contact response to all members, clients and friends is professionally managed, including at times some very challenging phone calls or visitor requests. Administration is the principal resource for all BINSA staff and Management Committee members. Administration Outline Administration is responsible for maintaining all BINSA’s records, annual reporting requirements, information materials, IT, communication, technology and electronic equipment and minor systems support, BINSA program and service bookings, event management and consumerables, volunteer support, manuals, staff induction processes, yearly calendar of events and activities, policies and procedures manuals, Committee of Management induction, meeting papers and meeting arrangements, member data base, receipting of cash and petty cash, staff attendance books, staff messages and car bookings, production of various flyers and mailing activities. Administration also plays a key role in managing staff meetings, staff training planning calendar, recording OH & SW issues, complaints and compliments. Administration Highlights

New premises Under the auspices of a Deed of Agreement and MOU with Department of Premier and Cabinet (DPC), in September 2009, BINSA relocated premises from Torrens Building 220 Victoria Square to 70 Light Square. Staff packed everything and DPC organised removalists, communications and reprinting of all brochures and literature with new location address. Administration oversaw the move including ensuring that all BINSA records and administrative requirements were considered. The move to new premises was accompanied by a complete ‘bespoke’ fit out, negotiated to meet BINSA’s program and service space utilisation requirements, especially the ability for BINSA to continue to conduct the Springboard Program. From the outset it was evident that the set out for the administration and reception area was inadequate and the area where the financial consultant was located was inappropriate in regard to the privacy of both this function and Springboard participants. These were attended to and a new reception desk was installed in March 2010.

IT, information and file management BINSA became a member of Donor Tec so we were able to source low cost software licences for our IT operations. BINSA commenced an IT upgrade to a new exchange server and Windows 7 operating system in April 2010. This will give the organisation better communication capabilities such as shared calendars, contacts, booking forms etc. Staff had training on the use of these new applications. Some new standard operating procedures were introduced to help with this training and for future staff.

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Commencement of the streamlining of filing and folders on the main server was also implemented.

PC and Electronic equipment upgrades BINSA upgraded a range of its PCs, printers and related electronic equipment such as large screen TV and laptop computer which can be used to do live web conferencing and presentations. Another TV was also purchased for Springboard.

Funding Agreements Data Reporting Installation and training of ODACS data reporting system was completed in December 2009 and replaced the old SPNETCOM data reporting.

Archiving With the move to the new premises’ also came substantial records and files and so on and it was time to do a major archive action. One of BINSA’s esteemed volunteers Sha-ron Corbin stepped up to the mark and with some training and protocols established set about the task with energy and good humour. This activity has ensured that all of BINSA’s older records are now properly archived for any future access or requirements.

Website BINSA is currently assisted by a volunteer webmaster, the redoubtable Bob Nottage, who has been looking after our website for some time. Together with Bob, we are reviewing the BINSA website and planning of an upgrade will take place in 2010-11. Administration Volunteer Support Currently 3 volunteers help out in Administration with one volunteer having some basic IT training. Sharon Corbin, Keryl Beesley and Bev Wiles have been of immense assistance during 2009-10 and BINSA administration would not be able to function without their dedicated help and support. BINSA has an immense indebtedness to the many volunteers who assist across all our programs and services. During 2009-10 some 80 volunteers assisted dedicating more than 7000 hours of assistance. A Volunteers ‘honour’ board is to be established and a more formal acknowledgement of length of volunteer services is being planned with a volunteer’s reference group to be formed to work out what will suit them best. Future Administration Options Cost containment BINSA provides numerous ‘consumables’ support especially to the Springboard Program, and this covers both pantry as well as hygiene and minor first aid and health related items, we also manage the supplies for the lv 1 toilet while we remain the sole tenant on that floor. These items add up during the year and in an effort to manage the-se costs we are investigating becoming a member of the Charities Communities Institution, which is a Charities and NFP group buying organisation which provides for very cost effective purchasing opportunity of our various requirements.

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We aim to make the best use of this during 2010-11 so we can put a new consumable management plan into place.

Data Management and Client Records Improving our data management and establishing proper client records is the aim for 2010-11. As a member of Brain Injury Australia (BIA), we are fortunate that our Queensland member agency is developing a share point client record system and information sharing base which will be shared out amongst the entire BIA member organisations. Additional Administration Support Administration is currently served by one staff member working 25 hours per week. As part of the 2010-11 budget review, some consideration is being taken into account of the options to increase resources or add some hours to this position. Administration Summary BINSA Administration has been very challenging and stretched during 2009-10 with the move to new premises, many staffing changes and the introduction of new IT operating processes. BINSA provided me with the opportunity to upgrade my qualifications and during January to August I attended study one day per month so that I could gain my Certificate 4 in Business Administration. I’d like to express my sincere appreciation to the Committee of Management for this generous support and to Mariann for assisting with the coaching and supervision of my projects and study activities. Being responsible for BINSA administration is a very rewarding vocation and every day members, clients, staff and others rely on our systems, records, processes and so on being up to date and relevant. I would particularly like to thank the 3 fantastic volunteers who help make it possible for me to do my job. Toni Paxton Administration Officer

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SECTION 6

PROGRAMS AND SERVICES

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SECTION 6A

ODACS SPRINGBOARD COUNSELLING COMMUNITY LEARNING AND

LIFESKILLS

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Springboard

Preamble BINSA is funded by Department of Families and Communities (DFC) through the Office of Disability and Client Services (ODACS) to conduct the Springboard Program. BINSA has had annual funding from ODACS over the past 13 years for the only ‘slow stream’ rehabilitation therapy style program in SA and Australia. Its uniqueness is based on the integration of skilled staff, professional consultants, tertiary student placements, and especially selected and trained volunteers, all working together with individuals who have set specific ‘personal achievement’ goals over the period of the program. When individuals have been through the trauma of an ABI, no matter how it happened, during the long and arduous rehabilitation phase it is easy to lose sight of how things are for other people. The Springboard approach to shared concerns, shared victories and celebrated achievements gives everybody the gift of insight into other people’s struggles and triumphs, and all are enriched by this - participants, volunteers, staff and visitors. Springboard Background

Springboard is a 3 year individually tailored community rehabilitation program, incorporating: speech therapy, physiotherapy, occupational therapy, cognitive therapy, learning and life skills training and support for individual participants aged between 18-65 years of age who have sustained multiple disabilities as a result of an acquired brain injury (ABI). Springboard operates in a small group format with a maximum of up to 6 in any group. Participants principally must be eligible for Disability SA (DSA) services and be referred by DSA with some compensable fee paying participants referred from allied agencies. Springboard Outline

Individual programs are designed by professional therapists after assessment and discussion with each participant. Staff and volunteers then work with the individual to implement the program.

Springboard Program Aims

To provide an integrated skills development and rehabilitation therapy program in a community environment, promoting improvement of physical, cognitive and communication functions/skills through individual and group programs. Skills development sessions provide opportunities to practice, enhance and integrate those functions/skills into activities of daily living including recreational pursuits provide

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a holistic adult learning environment which fosters emotional well being, the development of skills, self esteem, peer support and active participation.

Springboard Participant Numbers

During the 2009-10 reporting period a total of 19 participants attended the Springboard Program; 8 female and 11 male. The ages of the participants ranged between 26 and 63, averaging at 51years. Springboard ‘Student’ Support

Springboard welcomes the contribution made by 2 Tertiary Institutions: UniSA and Flinders Uni who place students with the program as part of their course awards. UniSA Occupational Therapy 4th Year students Flinders Uni Speech Pathology Students The students join us under a formal MOU agreement between BINSA and UniSA Occupational Therapy Studies and Flinders Uni Speech Pathology studies, DSA. BINSA offers a very educative environment, and students bring fresh ideas and insights so it is a classic win-win situation. Every student who spends time at BINSA leaves with a good understanding of ABI and its effects on people’s lives, thereby increasing the cohort of professionals who have an understanding of the needs of those with an ABI. Future Springboard Funding and Program Options BINSA has been advised that it will have triennial ODACS funding 2010-11 to 2012-13 for Springboard, a positive outcome providing program certainty and allowing BINSA to pursue the settlement of the staffing and team skills that are necessary to continue to provide a first class rehabilitation program. As a consequence, BINSA is committed to a formal evaluation, which we aim to undertake in 2010-11 and this will inform a review of the entire program as we are consider how Springboard can be enhanced and extended in the future - so watch this space... Springboard Summary

2009-10 was a busy and positive year for Springboard. The specific therapy elements were intense and focused, and the Learning and Lifeskills component of the program benefitted from a very collegiate approach to the planning and prioritising of activities. BINSA would not be able to conduct the program without the following: Therapists We are deeply indebted for the continuing loyalty, service and support to BINSA of Dr Susan Hillier (physiotherapist) and Anne Walter (Speech Pathologist) together with Flinders University speech pathology students who provide the excellent professional profile for Springboard through the provision of participant assessments, written individual programs and reviews. We are also appreciative of Anna Miles

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(physiotherapist) who, along with Flinders University physiotherapy students provide extraneous both individual and group physiotherapy and physical circuit work. Volunteers The most wonderful group of people who really are the life-blood of the Springboard Program –whom we could not function without. Sincere thanks to each and every man, woman and school student who assisted participants and staff with the rehabilitation therapies that are provided on a daily basis. Summary I was asked to return to update policies and procedures and consult with staff and Management Committee in their development for the Service Excellence Program

(SEP); I was then ‘in the vicinity’ when Kaye Murn resigned and agreed to fulfil the role of ‘interim Co-ordinator’ Springboard, alongside for a short while Terri Finn, until the appointment of a new Coordinator. Although coming out of retirement, this role has been most enjoyable and made so by the very capable and energetic program staff in Vicki Zelipski, Steve Wolf, and Laura Williams who welcomed me warmly and worked tirelessly to provide a quality service to the participants. Thanks also to Mariann McNamara, other BINSA staff and the Management Committee for their trust and support to me over the past months. Delores Wells

Kaye, Judy and Chris Interim Coordinator Springboard

Springboard ‘gang’ at the zoo Delores and member Xmas 2009

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Counselling Preamble BINSA is funded by Department of Families and Communities (DFC) through the Office of Disability and Client Services (ODACS) to conduct Counselling and it forms an element of the Community Learning and Lifeskills (C L & L) Program. We provide Counselling support 1 day a week and welcome contact from people with an ABI or their families or significant others who need advice and support. Counselling Background BINSA provides Counselling support to assist with the many personal impacts that an ABI will bring. The often ‘hidden’ cognitive effects and the very complex combinations which manifest with significant impacts on the psychological, emotional, social and vocational outcomes for the individual indicate that acquired brain injury (ABI) is one of the most challenging areas of disability. In many instances psychiatric conditions emerge which present a further major hurdle for the individual, carers, families and significant others. In addition this hidden disability is not well understood by the community or the service system and very often by those affected. Counselling Issues/Hot Topics Key aspects of the BINSA counselling support has continued to focus on relationships and adjusting to ABI. The big issue that is being reported by Counselling and all the program areas: lack of appropriate respite for people with ABI and the resulting carer stress and family breakdown. Counselling has helped people with many varied problems including associated with the following: Dept of Correctional Services, Housing SA, Disability SA, Hampstead Rehabilitation Centre, and a number of GPs. Counselling Clients Counselling is one of BINSA smallest program services, so is always in high demand. Clients are seen on a request booking basis, this is often a challenging juggle, but BINSA aims to limit the time taken to see those enquiring about getting advice. Clients are from across the demographic spectrum and ABI. Future Counselling Options BINSA will be looking closely at how it can address more broadly the needs of family and significant individuals supporting those with an ABI, as well as influencing changes and improvements to how disability and allied local services are better targeted towards this area of great need.

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Counselling Summary Providing Counselling is one way that BINSA is able to provide a meaningful and immediate response to individual’s impacted by ABI. Once the brain is injured the resulting impact on an individual’s capacity to function both cognitively and physically may lead to a complexity of disabilities often resulting in very challenging behaviours for the individual and the people around them. These are challenges that as the BINSA Counsellor I aspire to deal with in the best and most effective way possible. Counselling in the ABI sector is an area that is critically under-resourced across SA and I look forward to assisting BINSA to influence how improvements to this situation can be achieved in the future. My sincere thanks to Toni Paxton for her ongoing assistance in taking the many calls, some quite difficult, and managing the bookings so clients are seen as soon as possible. Thanks too to the rest of the BINSA team for their support and the Committee of Management and Executive for continuing their quest to improve the support and services for those impacted by an ABI. Terri Finn Counsellor

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Community Learning and Lifeskills (CL&L) Preamble BINSA is funded by Department of Families and Communities (DFC) through the Office of Disability and Client Services (ODACS) to conduct the Community Learning and Life-skills (C L & L) Program. Many people find that their lives are quite different after an acquired brain injury (ABI). Often it is the emotional and psychological effects that have the most impact after formal rehabilitation is complete. Understanding what has happened and learning new strategies to make the most of living with acquired brain injury (ABI) may be very important steps for an individual. The C L & L Program is designed to assist people to do this in a supportive environment. C L & L Background Community Learning and Lifeskills (C L & L) is a different type of rehabilitation and provides education and information to people with ABI and their families and significant others. C L & L aims to support individuals with an ABI to develop skills, potential and increased choices through a comprehensive range of workshops, seminars and cours-es. C L & L Outline During 2009-10 C L & L activities were facilitated by Karen Marsh, Kylie Smith and April Vanderaa. C L & L is offered through seminars, short courses and workshops in both the city and regional areas and cover diverse topics eg: Brain injury and its effects Changes after brain injury Managing behaviours Assuming control Dealing with emotional issues e.g.: anger, loss and grief And activities include 2 Coffee Clubs – North metro and City Regional outreach and forums Brain Injury Awareness Week (BIAW)

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C L & L Participation Some of the C L & L activities are only suited for those with an actual ABI and that is especially so with the Coffee Clubs. BINSA does not encourage partners or friends to attend – as the emphasis of the CL&L is on people with an ABI getting together and benefitting from being able to share specific issues and have information and advice provided that is especially tailored to someone with an ABI. 2 x monthly Coffee Clubs have been held during 2009-10. The groups are between 4-6 participants each session and BINSA does a regular mail out to an established participant list and to others who may be interested in coming along. Northern Group The Northern Group met at 10am-12 noon, at the Jack Young Centre, Conference Room, Park Tce Salisbury. A small group attended throughout the year and participants directed the content and the focus of the sessions ensuring they were relevant to their specific issues and needs allowing them to continue to gain confidence and improved capacity to manage within their local communities.

City Group The City Group met at the Adelaide Town Hall Café 10am-12noon and as for the Northern group, was focused on providing support and information that was relevant to the small group attending. A move closer to the new BINSA office is being considered so participants may be able to utilise other BINSA resources. C L & L Workshops, Seminars and forums During 2009-10 C L & L activities included 1 Assuming Control course, an 8 week course hosted by BINSA and UniSA 2 forums covering

Managing Frustration: Get your Message Across Relationships

Future C L & L Options C L & L has continued to provide a diversity of support and an alternative to the standard therapy based rehabilitation programs and services. Essentially C L & L, while very structured and facilitated by skilled and professional staff, is a participant driven program, which is its strength. BINSA is aiming to extend the Coffee Clubs and is exploring options to host additional ‘clubs’ in the eastern and the western metro areas. Under the C L & L banner, BINSA is also interested in establishing a BINSA Alumni of past participants and clients, so connections are retained and BINSA is able to provide more informed systemic support and influence, through an improved client profiling pro-cess, the public services and programs being offered to those with an ABI.

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C L & L Summary C L & L continues its important contribution to support and capacity building of those with an ABI and their families and significant others. In 2009-10 due to the changeover of BINSA staffing there have been some disruptions to the program activities, but all that have attended the various functions and workshops and the coffee clubs are testament to the need to continue the C L & L as an alternative to more ‘regulated’ support activity. C L & L is one program that offers a safe and trusting as well as highly respectful approach to all who participate. It has been a genuinely rewarding experience being able to facilitate the C L & L since late in 2009 and I look forward to being involved with the program for some time to come. My sincere thanks to Toni Paxton and all the team at BINSA for their continued assistance in ensuring that regular flyers and mail outs appeared and supporting me as I worked from home due to family commitments. I am very appreciative of the BINSA Committee of Management and Executive for providing this opportunity to continue to work with this degree of flexibility. It has posed challenges but they have been willingly resolved as they arose. April Vanderaa Facilitator C L & L Program

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SECTION 6B

FAHCSIA INDIVIDUAL ADVOCACY

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Advocacy Preamble BINSA is funded by Department of Families, and Housing, Community Services and Indigenous Affairs (FAHCSIA) for the Advocacy function under the National Disability Advocacy Program (NDAP). This provides for: Individual Advocacy: support is available on request where there has been an

abuse of human or civil rights, denial of access to services or supports, education, equipment, employment etc

Self Advocacy: providing the skills to self advocate in difficult situations Legal Advocacy: providing individual advocacy to support individuals who are

faced with legal problems Systemic Advocacy: BINSA participates in working groups, advisory mechanisms,

and system reviews etc to ensure the voice of consumers and family members is heard

Responses to policy changes are also provided to document the impact of policy on people with ABI. BINSA also joins other advocacy groups to lobby for improved

services, which affect the whole disability sector e.g. accessible transport. Advocacy Background Advocacy continues to be one of BINSA busiest and complex services, with many clients being assisted with a range of issues. This has included providing advocacy support to clients through: interviews; meeting with their lawyers; accompanying to welfare rights appointments; assisting prepare application for Centrelink appeal; attending at Administration orders; referring on to psychologists; attending hearing re issue connected to new Liquor Licensing laws legislation. Advocacy support has extended to helping with writing a letter, seeking review of Public Trustee involvement and helping with individual budgeting strategies. Each year our funding supports a regional based forum for individuals with an ABI who live in that region and surrounds. Advocacy Issues During 2009-10 the Advocate has addressed issues of discrimination, abuse and neglect. These issues have included support or information about: Communicating better with family colleagues and service providers Dealing with difficult emotions triggered by frustrations with relationships and

service access Reducing feelings of isolation and having limited meaningful activity options Strategies to reduce fears of loosing their work, housing or intimate relationships

due to lack of understanding by others of the impacts of ABI Linking them with others going through similar circumstances Helping them problem solve and plan better household management strategies to

get them out of a sense of chaos and depression at not coping Dealing with fears of victimisation and harassment by other Housing SA tenants.

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Advocacy Clients During 2009-10 the BINSA Advocate has assisted more than 60 individuals across a wide range of difficult and complex advocacy issues. Advocacy has included direct representation, education and learning support. Advocacy Regional Forum Each year FAHCSIA provide funding for those with an ABI to attend a regionally based forum focused on Self Advocacy. BINSA conducted a regional forum: Advocacy Regional Barossa Forum: 13 – 14 May 2010 at the Barossa Weintal Resort 11 participants all with an ABI attended a 2 day forum titled be heard. improving communication. It was an opportunity to: Develop skills to speak out Act for yourself Gain information about your rights and advocacy Learn ways to improve communication Being part of a team Session Speakers included: Cheri Archer, Con Polychronis and Monique Gillisen Dinner Guests were: Jude Aquilina - Writer in Residence for the Disabled at the SA Writers’ Centre and Rosy Rowlands – author and coordinator of a Barossa based community literary project. Special Assistance was provided by Vicki Zelipski and volunteer Carol Vanderworf. The Weintal venue worked out very well and the forum was a full on affair with many issues raised, new information to absorb, friends made and all things being equal new opportunities for BINSA to pursue too. A special thanks to Julia Dolling and also Toni Paxton for the effort in making sure all went smoothly and sincere thanks to all the speakers and guests for making the forum very worthwhile for the participants. Advocacy Hot Topics Advocacy provides BINSA with many complex issues to work through and the main ones to emerge during 2009-10 have been related to: Justice system issues Family support Social isolation Our aim is to continue to pursue all levels of advocacy support to address the individual problems being presented as well as influence as far as BINSA can systemic changes through a range of representations, collaborative engagement and through media and events to highlight these issues to a broader audience.

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Future Advocacy Options As part of our responsibilities under our funding agreement and in line with other program and service improvements, consistent feedback from our constituents, BINSA is working on establishing a BINSA Alumni which will seek to retain connection with many clients, members and friends who have used BINSA services and support and who will be interested in being involved in a range of ongoing facilitated support and communication to build improved self advocacy and to assist with improving social inclusion and raising broader community awareness about ABI. Advocacy Summary 2009-10 provided an opportunity for BINSA to broaden the Advocacy functions and in the main BINSA was able to meet the expanded performance requirements under the program. However, there were staffing issues and these were exacerbated during the last quarter of the period due to some absences of the Advocate Julia Dolling and then Julia’s subsequent decision to resign in mid June 2010. BINSA is now actively recruiting to permanently fill the Advocate’s position. In the interim, BINSA and its constituents are being very well served by arrangements being put in place whereby Terri Finn, the BINSA Counsellor will take on separate Advocacy duties and we’ve negotiated with John Harley, previous SA Public Advocate, to assist on a pro bono basis during this recruitment period. We are indebted to both Terri and John for filling the Advocate role for the time being so people with an ABI will have continuing access to advocacy services and support. BINSA is committed to retaining its high level of visible in advocating for all clients and all major policy issues and during 2010-11 we aim to provide specific hot topic discussions and facilitate forums that will advance these in the public domain. Mariann R McNamara Executive Officer

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SECTION 6C

MAC RECONNECT TRANSITION

PROGRAM

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Reconnect Transition Report (RTP) Preamble Based on the very favourable outcomes reported in the RTP Final Evaluation Report, October 2009, the positive response and generous funding support from the Motor Accident Commission (MAC), BINSA re-engaged Ann Madigan in early February 2010 to facilitate 2 more RTP programs for the period February – July 2010. RTP Background In the reportable period there have been two distinct phases of the RTP; in the period August and Sept 2009 the focus of the RTP was to complete the final evaluation of the two year pilot project and meet the accountability and reporting obligations to the MAC. In the period February 2010 – July 2010 the focus has been to undertake and complete a further two RTP courses, one which finished in May, the other end of July. RTP Outline RTP structure and content is consistent with past programs. A new feature in 2010 has been to invite guest speakers who have specific expertise relevant to the group to contribute as guest presenters. In 2010, Con Polychronis, Psychologist, presented on Managing Difficult Emotions and Faith Thorley, a participating Mentor lead an Art Therapy session which further developed this exploration. Participants have welcomed these initiatives. Feedback from participants on their experience of being apart of the group has included the following comments: ‘….inspiring …. humbling ….makes me feel less alone... I really value …having the opportunity and permission to share how we are really going…..

RTP Participant Numbers A total of 11participants and 5 Mentors have been involved in the 2 RTP courses. 9 participants acquired their brain injury as a result of road related trauma. Recruitment strategies have been varied and involved mail outs to existing and potential referrers; ‘infotainment advertising’ with The Advertiser; inclusion in BicycleSA enews (subscription of 15,000); promotion in BINSA Newsletter, circulation of brochures to all SA based Defence Alliance Lawyers via their professional association and ‘word of mouth’ advertising through Brain Injury Rehabilitation Services (BIRS) staff, BINSA staff, members, past participants and Mentors and via RTP Steering Committee members and their networks. A number of articles in local Messenger press and interviews on community and commercial radio have also profiled this program. RTP Mentors In 2010, 5 (4 with previous experience) have supported the two courses. 5 new people have expressed an interest in mentoring in 2010 and should the program extend into the second half of 2010 a further Mentors Training Program is a priority.

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Future RTP Funding Options An application for longer term sponsorship covering 2010-13 will be submitted to the MAC. If successful, BINSA will introduce several new initiatives including trial of 2 regionally based programs and the development of a Reconnect Alumni program. Longer term funding will support greater referrer confidence and facilitate continuity and seamless movement for those with ABI transitioning from intensive rehabilitation to the RTP which assists with individual’s community reengagement and experience of social independence. RTP Summary The RTP remains a highly unique and successful program, valued by all participants who complete the 10 week course. BINSA is optimistic about being able to continue to provide this program in 2010 and beyond. Ann Madigan Manager RTP

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SECTION 7

SPONSORS AND DONORS

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2010 Sponsors and Donors BINSA gratefully acknowledges support from the following Sponsors and Donors during the 2009-10 period. Without this generous support both in cash and in kind BINSA would be unable to offer the range of activities that we do.

Adelaide Festival Corporation contribution to BINSA Staff Development Day Anderson Solicitors pro bono support Bob Nottage Website Web development and ongoing Web support City Shelving – reception furniture and delivery of interview room table and

lockable two drawer unit DIRC - contribution to BINSA Staff Development Day Duane Rankine from Keen Office Furniture donation Toni’s new chair JB Hi Fi - Melrose Park Additional discounts for business and entertainment

equipment to be used for teleconferencing and Springboard Judith Abbot PC training for volunteers Justice Technology Services, Justice Portfolio SA - gold coin donation Kelvin Humphries CEO Statewide Group Training Facilitating stakeholder and

consumer focus session Samantha Fowler, Knowledge Management – contribution to BINSA Staff Development Day Sandy Puddy – Disability Information Resource Centre Assistance with coordination of 2010 Brain Injury Awareness Week (BIAW) Trustworthy Computer Services - IT advice URS Underwriting BINSA staff and URS volunteers special Fire Safety Training

course + providing Committee of Management (COM) with car parking for COM meetings

Wayne and Renata Avery long time loan of light weight wheel chair

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SECTION 8

FINANCIAL REPORT

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