Presented by:

Nawzum AzadMd. Nazirul Haque ShuvoRoy SajolWahid Md. MehranSengupta Preetom

Overview

Introduction Company profile Company’s Mission &

Vision Deficiencies Major problem in the bank

management Solution Conclusion

Introduction

Company Profile

Launched in July 4,2001

Formed by BRAC, International Finance Corporation (IFC) & Shorecap International

The Fastest growing Bank from 2004 to 2007

Company Profile (Cont.)

Currently Brac Bank has 56 branches & 112 ATM machines in the core region of the country

Moreover, They have 30 SME Service centers & 427 SME unit offices

Mission & Vision

The Bank operates under a "double bottom line" agenda where profit and social responsibility go hand in hand as it strives towards a poverty-free, enlightened Bangladesh.

Deficiencies that are found

Lack of proper training in providing customer services

Lack of effective banking software

Delay in providing service

Absence of proper guidelines for employees in dealing with customers

Deficiencies that are found (Cont.)

Delayed courier service

Insufficient capacity of Branch generator

Lack of Customer friendliness

Major problem in bank management

Business decision making and its problem

Information gathering problem

Solution

Role of IS/IT

Information required for decision making

Constraints, challenges and solution

Conclusion

References

Bracbank.com The Daily Star Wikipedia Prothom-Alo The Financial

Express Google Bangladesh

Observer

Questions ?