BPR Project: Statewide Kick-Off BPR Statewide Kickoff Slides...The goal for the BPR Project is to...
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BPR Project: Statewide Kick-Off May 20, 2019
Transcript of BPR Project: Statewide Kick-Off BPR Statewide Kickoff Slides...The goal for the BPR Project is to...
BPR Project: Statewide Kick-OffMay 20, 2019
Agenda
• Welcome• Team introductions• BPR project introduction• Lean concepts• Upcoming activities• Q&A
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Introductions
The PCG team
Christian Jones
Brian Kerr Ezra Sykes Megan Rymski
Julia Le Alicia Koné Cristina Cruz Aaron Korn
Business Process Reengineering (BPR) Project
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Who Everybody here
What MA eligibility determinations
Where Across the state
When Now through mid-2020
Why see left
How • Model site visits• Learning sessions• Learning from peers, HCPF, & PCG
The goal for the BPR Project is to assist eligibility sites
(Counties and MA Sites) in the development of standardized,
efficient and effective work processes to improve work quality through innovative business process methods.
You’ll get help with moving… • Away from manual, inefficient, or error-prone processes, and• Toward processes that build in quality at the source.
You’ll get access to Business Process Integration Models.
You’ll get tools and methods that will help you improve your eligibility determination processes.• Some of these ideas will come from your peers – discoveries and practices from across
the state.• Others are derived from healthcare and other parts of the private sector.
What’s in it for you?
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Two major types of activities
Model Site Visits
• 5 counties or MA sites have volunteered
• ~3 visits to each model site• Facilitated by PCG• Using Lean to improve MA eligibility
business processes
Learning Sessions
• Series of 4 sessions• Held in all 6 regions• Co-presented by PCG and HCPF• Learning about BPR, Lean, and how
they fit in with MA eligibility
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• Learning and practicing tools for BPR using Lean principles that you can use.
• A mix of training, practice, and case studies.
• Understand business needs.• Value stream improvement.• Planning for improvement over time.
What are we doing here? What are we doing here?
July - AugustModel Site Visit 1
August – SeptemberLearning Session 1
Project timeline
July August September October November December
October – NovemberModel Site Visit 2
February – MarchModel Site Visit 3
January – FebruaryLearning Sessions 2 and 3
Project timeline
January MarchFebruary April May
April – MayLearning Session 4
“People have a certain amount of potential within them.Ensuring that this potential is used as productively as possiblegreatly helps an organization.”
“To put it another way, there is a vast amount of energy whichdisappears inside organizations, or is expended going indirections which don't end up leading anywhere. If all thatenergy is properly directed, it can add up to a huge amount ofpower that can be used to produce visible results.”
— Satoru Iwata
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What is Lean? Why Lean instead of something else?
What is Lean? Why Lean instead of something else?
What is it?• Lean is a set of principles around the idea
that organizations can maximize customer value through eliminating waste, with respect for people.
• Lean is a way of thinking that focuses on optimizing the flow of work through value streams that can cross departments, rather than optimizing siloed departments.
• Lean is a collection of tools that help organizations operate according to these principles and move towards this way of thinking.
Why bother?• Lean is a system that addresses all levels
of an organization.• Lean has been developed and refined over
a long period of time.• Lean gives the organization a framework
for adapting to change and improving performance.
• Lean helps establish a workplace where everyone directly contributes to the value that is created for customers. (It is not about eliminating jobs or people.)
• Lean is pragmatic.
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Plan
DoStudyor check
Act
A bad system will beat a good person every time.
— W.E. Deming
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Value stream thinking
• Customer perspective• Who makes it happen?• What do they need?• Stability—reducing variation• Safety
• Org chart / departments• Hierarchies• Tacit knowledge• Accountability—punishing
variation• Blaming people
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Upcoming activitiesInitial Assessment
Look for it in your e-mail tomorrow. Short survey that will help us customize the content and delivery of your Learning Sessions.
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• Learning Session 1 August – September• Learning Session 2 & 3 January – February• Learning Session 4 April – May
Model Site Visits
If you’re one of the model sites, we’re already working on scheduling.
Learning Sessions
Scheduling is still TBD. We’ll keep you posted.
• Costilla County San Luis Region• Saguache County San Luis Region• Logan County Northeast Region• MA Site Colorado Access Denver Metro• Summit County Northwest Region
Q & A
Contact us
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Christian Jones
Senior Consultant
Brian Kerr
Senior Consultant
Ezra Sykes
Associate Manager
Megan Rymski
Consultant
Julia Le
Business Analyst
www.publicconsultinggroup.com
