BPR from Tinder Corporation
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Tinder Corporation
Hardware
IT In
fra’
Com
m’s
Software
Syst
em
Inte
grat
ors
“Off
The
Shel
f”
Besp
oke
Reseller Services
Voic
e &
D
ata
Clou
d Se
rvic
es
Consultancy
Supp
ort
B.P.
R.
WHO is Tinder?
B.P.
R.
“IT guys love their TLAs and
their xTLAs”
“an IT & technology services business”
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B.P.R. Business Process Re-engineering
Q: Ever sat down and mapped out a flow diagram for your most common business tasks?
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B.P.R. Business Process Re-engineering B.P.R. =
Leveraging technology to simplify, automate and control a process
B.P.R. Box A
B.P.R. Box B
B.P.R. Box C
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B.P.R. Business Process Re-engineering
WHY? What’s In It For Me?
USER ERROR DUPLICATION PAPER & WASTE AUTOMATION SERVICE LEVEL
Gartner : UK Businesses lose between 3-5% of
turnover on “workflow waste”
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B.P.R. Business Process Re-engineering
OK OK… Give Me An Example
WITHOUT B.P.R.• Manual purchase-to-pay• Manual field control• Logistics – system A• Accounts – system B• Service – system C• Sales – system D• PAPER!! Lots of PAPER!!!
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B.P.R. Business Process Re-engineering
OK OK… Give Me An Example
The Solution• New bespoke front end – tie it all together• EDI to suppliers & finance partners• New CRM hold master record set• Field based tablets• BIG DATA• 15% growth with no additional heads
R.O.I. Achieved in 15 Months
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B.P.R. Business Process Re-engineering
Got It…Make it relevant to me Window Fix Direct
• Growing business• Field based staff• 3 phase process – survey – quote – execute• Disparate system – Excel• Paper based field ops
• Solution : New bespoke web-app…..
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B.P.R. Business Process Re-engineering
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B.P.R. Business Process Re-engineering
Mobile AccessFull information availabilityUser group based accessWork from anywhereAbility to respondBIG DATA
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B.P.R. Business Process Re-engineering
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B.P.R. Business Process Re-engineering
Survey AppSpecific Window Fix requirementsPaperless systemReal-time informationProfessionalism
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B.P.R. Business Process Re-engineering
Got It…Make it relevant to me Window Fix Direct
• Circa 10 week process for basic app • Real-time information sharing whilst in the field• Paul has complete transparency• No engineers hanging around• Paperless system• Better quote to execution ops• Scope for further development – invoicing
• The R.O.I. – You’ll have to ask Paul!!
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B.P.R. Business Process Re-engineering
Summary: Remember….
B.P.R. = Transform your business workflow to be more efficient
B.P.R. = Better service for your customers
B.P.R. = Save you money, time and effort – focus on growth
TIN
DER
CO
RP
TC = Proven Track Record In B.P.R. Delivery
TC = Portfolio covers underlying infrastructure & support
TC = Consultative approach, match pace with demand & constraints
“It’s time technology worked for you, not the other way around!”
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