BPPM Compatibility Matrix
Transcript of BPPM Compatibility Matrix
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BMC Software, Inc., Confidential
o
BMC ProactiveNet Compatibility
and Support Matrix
Supporting BMC ProactiveNet version 8.6.02
July 2011
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Contacting BMC Software
You can access the BMC Software website at . From this website, you can obtain
information about the company, its products, corporate offices, special events, and career opportunities.
United States and Canada
Address BMC SOFTWARE INC
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Telephone 713 918
8800
or 800 841
2031
Fax
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Outside United States and Canada
Telephone (01) 713 918 8800 Fax (01) 713 918 8000
If you have comments or suggestions about this documentation, contact Information Design and Development by
email at .
Copyright 2011 BMC Software, Inc.
Copyright 2011 BladeLogic, Inc.
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UNIX is the registered trademark of The Open Group in the U.S. and other countries.
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Item Number: 210102
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Customer Support
You can obtain technical support by using the Support page on the BMC Software website or by contacting
Customer Support by telephone or email. To expedite your inquiry, please see Before Contacting BMC Software.
Support website
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support. From this website, you can:
Read overviews about support services and programs that BMC Software offers.
Find the most current information about BMC Software products.
Search a database for problems similar to yours and possible solutions.
Order or download product documentation.
Report a problem or ask a question.
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Find worldwide BMC Software support center locations and contact information, including email addresses, fax
numbers, and telephone numbers.
Support by telephone or email
In the United States and Canada, if you need technical support and do not have access to the Web, call
800 537 1813 or send an email message to [email protected]. (In the Subject line, enter
, such as .) Outside the United States and Canada,
contact your local support center for assistance.
Before contacting BMC Software
Have the following information available so that Customer Support can begin working on your issue immediately:
Product information
oProduct name
oProduct version (release number)
oLicense number and password (trial or permanent)
Operating system and environment information
oMachine type
oOperating system type, version, and service pack
oSystem hardware configuration
oSerial numbers
oRelated software (database, application, and communication) including type, version, and service pack or
maintenance level
Sequence of events leading to the problem
Commands and options that you used
Messages received (and the time and date that you received them)
oProduct error messages
oMessages from the operating system, such as file system full
oMessages from related software
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Contents
Installation requirements .....................................................................................2
BMC ProactiveNet Server .................................................................................. 2
BMC ProactiveNet Agent ................................................................................... 5
BMC ProactiveNet Administration Console ................................................... 10
BMC ProactiveNet Operations Console ......................................................... 10
Supported BMC ProactiveNet databases .................................................................. 11
Virtualization support ................................................................................................ 11
BMC ProactiveNet CMDB Extensions and BMC Impact Model Designer requirements ............................................................................................. 11
BMC Impact Event Adapters requirements ............................................................. 12
BMC Impact Integration Web Services Server requirements ................................. 13
Integration for BMC Remedy Service Desk requirements ...................................... 14
Supported integrations with other BMC products ........................................ 15
Supported integrations with third party products ........................................ 16
Compatibility matrix for BMC Performance Manager Portal and BMC Impact Integration Web Services .......................................................... 18
Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting ..................................... 19
Third-party product requirements and support ............................................ 19
Language enabled platforms .......................................................................... 20
Support lifecycle for BMC ProactiveNet ........................................................ 20
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Installation requirements
The following sections list the minimum supported configuration for installation of the components
of BMC ProactiveNet Performance Management version 8.6.02.
Note: The recommendations mentioned in this guide support a typical setup. Configurations
and disk space may vary depending on the size and number of devices being monitored. For
more information, see the BMC ProactiveNet Performance and Scalability Guidelines.
BMC ProactiveNet Server
The BMC ProactiveNet Server can be installed only on the following operating systems:
-Microsoft Windows
-Sun Solaris 9 or 10
BMC ProactiveNet Server requirements for Microsoft Windows
Component Requirement Recommended
User Rights Administrative privileges
Supported versions of
Microsoft Windows
-Windows 2003 (64 bit)
Note: Windows 2003 (64 bit) is supported only for
users upgrading from BMC ProactiveNet version
8.5 to version 8.6.02.
-Windows 2008 (64 bit)
-Windows 2008, R2 (64 bit)
Note: For Microsoft Windows 2008 and later
versions, User Access Control must be disabled.
Memory 4 GB 8 GB
Hard disk space 8 GB 20 GB (without Oracle
installed)
For Oracle requirements, see
the Oracle documentation.
Processor configuration Intel Pentium III Intel
Pentium IV
Port availability The following ports should be available:
80, 443, 1851, 3084, 3115, 3182, 8005, 8008, 8009,
8093, 8080, 1099, 1100, 1828, 2638, 9149, 12123,
12124, 12126, 12130, 12134, 12141, 15000, and
45000
Pagefile 3 GB 4 GB
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Primary interface Check for Network Interface Card (NIC) Yes
Free disk space on system
root
2 GB
BMC ProactiveNet Server requirements for Solaris
Component Requirement Recommended
User rights root privileges
Platform SunTM UltraSPARC-10 or later
Supported versions of Sun Solaris Solaris 9 or 10
Memory 4 GB 8 GB
Hard disk space 9 GB 18 GB (without Oracle
installed)
For Oracle requirements, see
the Oracle documentation.
Port availability The following ports should be available in listen
mode:
80, 443, 1099, 1100, 1827, 1828, 1851, 2638, 3084,
3115, 8005, 8008, 8009, 8093, 9149, 12123, 12124,
12126, 12130, 12134, 12140, 12141, 15000, 45000
Swap space 3 GB 4 GB
Software disk space 4 GB 4 GB
Data disk space 5.5 GB 9 GB
Temporary disk space (/tmp) 200 MB with read/write privileges 200 MB
Display 256 colors (required for Administration Console)
File descriptor 1024 1024
Package required for graphs system SUNWmfrun Motif RunTime Kit
In addition to the requirements shown in the table above, you must also apply required Solaris patches
listed in the tables below for Solaris 9 and Solaris 10. You can download these patches from the Sun
Microsystems website. Patch requirements are frequently revised. For updated or additional patch
requirements, check www.bmc.com/support.
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Required patches for Solaris 10
Patches Description
118822-30 Kernel
118833-36 Kernel Patch
118918-24 Solaris Crypto Framework Patch
119042-11 svccfg and svcprop Patch
119254-53 Install and Patch Utilities Patch
119254-70 SunOS 5.10: Install and Patch Utilities Patch
119578-30 FMA Patch
120011-14 SunOS 5.10: kernel patch
120272-25 SunOS 5.10: SMA patch
120900-04 libzonecfg Patch
121133-02 zones library and zones utility patch
1640-05 SunOS 5.10: zfs genesis patch
125503-02 SunOS 5.10: package-move-of-IP-objects patch
125547-02 SunOS 5.10: zoneadm indirect dependency patch
125555-06 SunOS 5.10: patch behavior patch
125891-01 SunOS 5.10: libc_psr_hwcap.so.1 patch
126540-02 SunOS 5.10: libumem library patch
126897-02 SunOS 5.10: Fault Manager Patch
127127-11 SunOS 5.10: kernel patch
127755-01 SunOS 5.10: Fault Manager patch
137137-09 SunOS 5.10: kernel patch
138217-01 SunOS 5.10: svccfg & svcprop patch
138866-03 SunOS 5.10: sharetab patch
125137-20 JavaSE 6: update 18 patch (equivalent to JDK 6u18), 64bit)
140796-01 SunOS 5.10: umountall patch
140860-01 SunOS 5.10: su patch
140899-01 SunOS 5.10: [ir].manifest patch
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Required patches for Solaris 9
Patches Description
111711-17 32 bit Shared library patch for C++
111711-24 SunOS 5.9: 32 bit Shared library patch for C++
111712-17 64-bit Shared library patch for C++
111712-24 SunOS 5.9: 64-Bit Shared library patch for C++
112785-63 Xsun patch
112785-65 X11 6.6.1: Xsun patch
112963-32 Linker patch
112963-33 SunOS 5.9: linker Patch
113096-03 X11 6.6.1: OWconfig patch
113886-48 OpenGL Patch for Solaris (32 bit)
113886-49 OpenGL 1.3: OpenGL Patch for Solaris (32 bit)
113887-48 OpenGL Patch for Solaris (64 bit)
113887-49 OpenGL 1.3: OpenGL Patch for Solaris (64 bit)
125137-20 JavaSE 6: update 18 patch (equivalent to JDK 6u18, 64 bit)
BMC ProactiveNet Agent
The BMC ProactiveNet Agent can be installed on the following operating systems:
-Microsoft Windows
-Sun Solaris
-Red Hat Enterprise Linux
-SUSE Linux Enterprise Server
-AIX
-HP UX
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BMC ProactiveNet Agent requirements for Microsoft Windows
Component Requirement
Platform Intel processor
Supported versions of Microsoft Windows - - Windows XP (32 bit and 64 bit)
- - Windows 2008 (32 bit and 64 bit)
- - Windows 2008, R2 (32 bit and 64 bit)
- - Windows 2003 (32 bit and 64 bit)
- - Windows 2003, R2 (32 bit and 64 bit)
- - Windows Vista (32 bit and 64 bit)
Memory 256 MB
Hard disk space 750 MB
RAM 4 GB
BMC ProactiveNet Agent requirements for UNIX-based operating
systems
Common requirements for all UNIX-based BMC ProactiveNet Agents
Component
Requirement
Hard disk space 900 MB
Software disk space 300 MB
Data disk space 100 MB
Temporary disk space (/tmp) 100 MB
File descriptor 1024
In addition to the requirements in the table above, you must also satisfy these requirements:
-The root partition should not be full
-Umask should be 022
-BMC recommends that the TCP Control Port be set to 1212
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BMC ProactiveNet Agent requirements for Solaris
Component
Solaris X86 Solaris
Platform SunTM UltraSPARC-10 or later Intel X86 System
Operating system Solaris 9 or Solaris 10 Solaris 9 or Solaris 10
Memory 512 MB 512 MB
Swap space 1024 MB 1024 MB
In addition to the requirements in the table above, the following shared libraries must be available in
the /usr/lib directory of the computer where you will install the BMC ProactiveNet Agent:
-Soft Links: /usr/lib/libX11.so.4@
-Actual Library Files:
For Solaris:
usr/lib/libC.so.5
usr/pw/pronto/lib/librwtool.so.2
usr/lib/libkstat.so.1
usr/pw/pronto/lib/libresolv.so.2
usr/lib/libw.so.1
usr/lib/libc.so.1
usr/lib/libnsl.so.1
usr/lib/libsocket.so.1
usr/lib/libdl.so.1
usr/lib/libmp.so.2
usr/lib/libpthread.so.1
usr/lib/libthread.so.1
usr/platform/SUNW,Ultra-5_10/lib/libc_psr.so.1
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For X86 Solaris:
usr/lib/libC.so.5
usr/pw/pronto/lib/librwtool.so.2
/usr/pw/pronto/lib/libCrun.so.1
/usr/lib/libkstat.so.1
/usr/pw/pronto/lib/libresolv.so.2
/usr/lib/libw.so.1
/usr/lib/libc.so.1
/usr/lib/libnsl.so.1
/usr/lib/libsocket.so.1
/usr/lib/libdl.so.1
/usr/lib/libmp.so.2
/usr/lib/libpthread.so.1
/usr/lib/libthread.so.1
/usr/lib/libmd5.so.1
/usr/lib/libscf.so.1
/usr/lib/libdoor.so.1
/usr//lib/libuutil.so.1
/usr/lib/libm.so.2
/usr/lib/libCrun.so.1
/usr/lib/libc.so.1
/usr/lib/libm.so.1
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BMC ProactiveNet Agent requirements for Linux
Component Requirement
Platform Linux
Supported versions of Linux Red Hat Enterprise Linux 4.x, 5.x
SUSE Linux versions 10 and 11
Memory 256 MB
Swap space 512 MB
In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib
directory of the computer where you will install the Agent:
-Soft Links: /usr/lib/libstdc++-libc6.1-1.so.2@
-Actual Library Files:
/usr/lib/libstdc++-2-libc6.1-1-2.9.0.so
/lib/libm.so.6
lib/libc.so.6
/lib/ld-linux.so.2
BMC ProactiveNet Agent requirements for AIX
Component Requirement
Platform RS 6000
Supported versions of AIX AIX 5.3 or 6.1
Memory 512 MB
Swap space 1024 MB
In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib
directory of the computer where you will install the BMC ProactiveNet Agent:
-/usr/lib/libcrypt.a
-/usr/lib/libc.a
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BMC ProactiveNet Agent requirements for HP UX
Component Requirement
Platform PA-RISC 2.0
Supported versions of HP UX HP-UX B.11, 11i, or 11iv2 11i
Note: BMC ProactiveNet Agent is not supported on Itanium
Memory 512 MB
Swap space 1024 MB
In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib
directory of the computer where you will install the BMC ProactiveNet Agent:
-/usr/lib/libCsup.2
-/usr/lib/libstream.2
-/usr/lib/libstd.2
BMC ProactiveNet Administration Console
Component Requirement
Supported operating systems - Solaris 9 or 10
- Windows XP
- Windows 2008 (64 bit)
Windows 2008 R2 (64 bit)
RAM 512 MB
Disk space 500 MB free space
Display 1024x768
BMC ProactiveNet Operations Console
Component Requirement Recommended
Supported resolution 1280*1024 1280*1024
Supported browsers - Microsoft Internet Explorer 7
- Microsoft Internet Explorer 8
- Mozilla Firefox 3.x
Microsoft Internet
Explorer 8
Adobe Flash Player version 10.0.x or later version 10.0.x or later
-Microsoft Windows Vista only supports Microsoft Internet Explorer, version 7.0.
-The BMC ProactiveNet online Help will not display on Mozilla FireFox 3.6.8 unless Java 1.6.0_14 is
installed.
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Supported BMC ProactiveNet databases
BMC ProactiveNet runs on the following databases:
- Sybase Adaptive server Anywhere 11.0.1 (installed automatically when BMC ProactiveNet is
installed)
- Oracle version 11.2.0.2.0
Note: Oracle is supported on fresh installations of BMC ProactiveNet version 8.6.02 and not on
upgrades to BMC ProactiveNet version 8.6.02.
Virtualization Support
See BMC Softwares common support policy across all BMC products for virtualized platforms support at http://www.bmc.com/support/policy-for-virtualized-platforms.html.
Note: It is recommended to use the BMC PATROL Agent version 3.8.50 P01 and the VSM KM
version 2.9.60.03 with BMC ProactiveNet Server version 8.6.02 for virtualization monitoring.
BMC ProactiveNet CMDB Extensions and BMC Impact Model
Designer requirements
BMC Impact Model Designer is installed with BMC ProactiveNet CMDB Extensions.
The table below lists the requirements to install and use BMC ProactiveNet CMDB Extensions and
BMC Impact Model Designer.
Component Requirement
Supported operating systems - Microsoft Windows Server 2008 R2 (64 bit)
- Microsoft Windows Server 2008 (64 bit)
- Sun Solaris 10
Memory 256 MB
Hard disk capacity 500 MB
- To use BMC Impact Model Designer, you must have BMC Atrium Core Console version 7.6.04 SP1 installed. You may require additional memory to install BMC Atrium Core Console. For more
information, see the BMC Action Request System Compatibility and Support Matrix available on the
BMC Support site.
For information about installing BMC Impact Model Designer, see the BMC ProactiveNet Service
Modeling and Publishing Guide.
- BMC Atrium Core Console is not supported with the JBoss server for BMC Remedy Mid Tier on IBM AIX
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- The TIBCO ActiveMatrix Runtime UDDI Server is not supported on the following platforms:
HP-UX PA-RISC (but supported on HP-UX Itanium)
IBM AIX 6.1
For more information, see the TIBCO ActiveMatrix Runtime UDDI Server Installation
Guide.
BMC Impact Event Adapters requirements
BMC Impact Event Adapters requirements for Microsoft Windows
Component Requirement
Platform Intel-compatible processor (32 bit and 64 bit)
Supported
operating systems
Microsoft Windows Server 2008 and 2008, R2 (32 bit and 64 bit)
Microsoft Windows Vista, SP1 (Impact Explorer and upgrades only)
Microsoft Windows XP Professional, SP2 (32 bit and 64 bit)
Microsoft Windows Server 2003, SP1 and SP2 (Standard and Enterprise Editions) (32 bit and 64 bit)
BMC Impact Event Adapters requirements for Solaris
Component Requirement
Platform SPARC
Supported
operating systems
Sun Solaris 10 (64 bit)
Sun Solaris 10 zones (64-bit)
BMC Impact Event Adapters requirements for Linux
Component Requirement
Platform Intel-compatible processor (32 bit and 64 bit)
Supported operating
systems Red Hat Enterprise Linux Enterprise Server 5.5 (64 bit)
SUSE Linux Enterprise Server version 11
BMC Impact Event Adapters requirements for AIX and HP-UX
Component Requirement
Platform POWER
Supported operating systems IBM 6.1 LPAR
HP-UX 11.23
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Note: SNMP Adapter Configuration Manager requires Microsoft Internet Explorer version 7.0.
SNMP Adapter Configuration Manager is not supported on Mozilla Firefox.
Perl requirements for BMC Impact Event Adapter
The installation script for the BMC ProactiveNet Agent installs and starts the BMC Impact Event
Adapters. However, the installation script does not install Perl, which is required by the BMC Impact
Event Adapters. You must separately install Perl 5.12 or later before you install the BMC Impact
Event Adapters.
To use the SNMP v3 adapter, you must install the following additional Perl modules:
Operating system Required Perl module
Microsoft Windows - Win32 API
Note: The Win32 API is also required for 64 bit Microsoft Windows.
Solaris and Linux P5NCI-0.31
Module-Build-0.3607
ExtUtils-CBuilder-0.2703
Test-Exception-0.29
Sub-Uplevel-0.22
BMC Impact Integration Web Services Server requirements
Note: The requirements in the table below do not apply if you are running BMC Impact Integration
Web Services Server in Korean.
Hardware Operating systems
Intel-compatible processor (32 bit)
Memory: 512 MB (recommended)
Microsoft Windows Server 2008 (64 bit)
Microsoft Windows Server 2008 R2 (64 bit)
Intel-compatible processor (32 bit)
Memory: 512 MB (recommended)
SPARC (64 bit)
Sun Solaris 10
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Integration for BMC Remedy Service Desk requirements
Supported operating systems and disk space requirements
Operating systems Disk space
requirements
Hardware
Microsoft Windows Server 2008 R2 (64-bit) 330 MB
Sun Solaris 10 171 MB SPARC (32- and 64-bit)
Memory: 256 MB of available memory plus 50
MB for each additional instance
Note: NTFS is the preferred drive format for IBRSD installations. Installation on WIN FAT 32
drives can cause unpredictable results.
Supported versions of BMC products required to use IBRSD
Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and
BMC ProactiveNet products listed in the table below. To determine the order in which to install these
products, see their respective documentation.
Product or patch Version Reference
BMC Remedy AR System Server 7.6.04 SP1 - BMC Remedy Action Request System Installation
Guide
- BMC Remedy Action Request System Release Notes
BMC Remedy AR System components:
- Assignment Engine
-Approval Server
7.6.04 SP1 - BMC Remedy Action Request System Installation
Guide
- BMC Remedy Action Request System Release Notes
BMC Atrium CMDB and Product Catalog 7.6.03 patch 1,
and 7.6.04 SP1
BMC Atrium Core Installation Guide
Incident management for BMC Remedy AR
System 7.6.04
BMC Atrium CMDB 7.6.04
7.6.04 Download the most recent patch from the BMC
support site at
http://www.bmc.com/support.
BMC ProactiveNet Operations Console 8.6.02 BMC ProactiveNet Getting Started Guide
BMC ProactiveNet Administration Console 8.6.02 BMC ProactiveNet Getting Started Guide
BMC ProactiveNet CMDB Extensions 8.6.02 BMC ProactiveNet Getting Started Guide
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Required licenses for products required to use IBRSD
To use IBRSD, you need licenses for the following BMC products:
-BMC Remedy AR System Server
-BMC:Atrium CMDB Application
-BMC:Incident Management Application
-BMC:Incident Management User Fixed
-BMC:Financial Management Application
-BMC:Financial Management User Fixed
- BMC:Problem Management Application
-BMC:Problem Management User Fixed
Supported integrations with other BMC products
Supported Atrium CMDB integrations
-BMC Atrium CMDB version 7.5.00 patch5
-BMC Atrium CMDB version 7.6.00 patch2
-BMC Atrium CMDB version 7.6.03 patch1
-BMC Atrium CMDB version 7.6.04 SP1
Note: BMC Atrium CMDB version 2.1 is no longer supported. If you use BMC Atrium
CMDB version 7.5 patch 5, you must the deploy BMC Atrium Notification Engine. BMC
Atrium CMDB versions 7.6 and later already have the Notification Engine enabled.
Other supported integrations
-BMC Atrium Orchestrator Platform version 7.6.00.02 and 7.6.01, Content version
-BMC AppSight version 7.6
-BMC Cloud Lifecycle Management version 2.0
-BMC Service Level management version 7.6.04 SP1 + hotfixes available at
http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/iiwsSlmAxisHotfix.zip and
http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/NGP_85_SLM_SIM_CMDB_Ext
_HotFix.def
-BMC Service Management Dashboard version 7.6.03.000006
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-BMC Application Discovery and Dependency Mapping version 8.2
-BMC Remedy Action Request System version 7.5 patch 005
-BMC Transaction Management Application Response Time version 3.9 with the latest
patches, version 3.7 with latest patches including patch PATXZ.3.7.00.C09, version 3.6 with
latest patches including patch PATXZ.3.6.00.C26b, and BMC Transaction Management
Application Response Time Real Experience Monitor from version 3.7.00 and later
-BMC Performance Manager for WebSphere Application Server version 2.20.00
-BMC Performance Manager for BEA WebLogic version 2.10.00
-BMC BladeLogic version 8.1.01
-BMC Performance Manager Portal
Note: If you plan to integrate with BMC Performance Manager Portal version 2.7.50, you
must install the BMC Performance Manager Portal patch version 2.7.00.050.
Supported integrations with third party products
Third Party Integrations (data collection)
-CA UniCenter TNG
-HP Business Availability Center (BAC)
-HP Operations Manager (OVO)
-IBM Tivoli Monitoring (ITM)
-Microsoft MOM/SCOM
-VMware (vCenter, ESX, ESXi)
-Gomez Performance Network (GPN) service
-Keynote Website Perspective
-Keynote Transaction Perspective
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Third Party Integrations (event collection)
Product Supported Integration
HP-OpenView Network Node
Manager
BMC Impact Integration for HP-OpenView Network Node Manager version
1.1.40 supports HP-OpenView Network Node Manager versions 7.01, 7.5, 8.01,
and 9i (using seamless adapter) on HP, Solaris, and Linux
HP-OpenView Operations BMC Impact Integration for HP-OpenView Operations version 1.2.30 supports
HP-OpenView versions 8.1, 8.2, and 8.3 on HP, AIX, Solaris, Linux, and
Microsoft Windows
IBM NetCool Omnibus BMC Impact Integration for IBM Tivoli version 4.0.10 supports NetCool 7.2.x,
NetCool Socket probe 7.04665, NetCool socket writer gateway 5.0.5662 on
AIX, Solaris, Linux, and Microsoft Windows
Tivoli TEC BMC Impact Integration for IBM Tivoli version 4.0.10 supports Tivoli
Management Framework 4.1, 4.1.1, 4.3, and 4.3.1, Tivoli Enterprise Console
3.9 on AIX, Solaris, Linux, and Microsoft Windows
TL/1 (MarketZone)
CA UniCenter TNG
(MarketZone)
Microsoft MOM/SCOM
(MarketZone)
Third party integrations (send events to)
-CA UniCenter TNG (MarketZone)
-Microsoft MOM/SCOM (MarketZone)
-HP Service Manager (MarketZone)
-HP OpenView Network Node Manager
-HP OpenView Operations
-Tivoli TEC
-Databases
BMC ProactiveNet infrastructure monitoring (data collection)
For information on Knowldege Modules (KMs), see the documentation for the specific PATROL
Knowledge Module that you are using, see the documentation for the specific PATROL Knowledge Module that you are using.
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Compatibility matrix for BMC Performance
Manager Portal and BMC Impact Integration Web
Services
The following table lists the compatibility matrix for BMC Performance Manager Portal and
BMC Impact Integration Web Services.
BMC Performance Manager Portal
Version BMC Impact
Integration
Web Services
version 7.4, 8.x
Axis-2
BMC Impact
Integration
Web Services
version 7.3.02 -
Tibco
BMC Impact
Integration Web
Services version 7.3.0
and earlier -
Systinet
2.8.50 X
2.8 X X
2.7.50 X X
BSM Dashboard 7.6.03 X X
7.6.0 X X
7.6.1 X X
2.5.01 (patch 002) X X
2.5 X
2.0 X
1.0 X
BMC Service Level
Management
7.6.03 + hotfix X
7.5.00 + hotfix X
7.6.00 and later X
7.1.0 and later X
BMC Transaction
Management
Application
Response Time
(BMC TM ART)
3.6.00, 3.7.00, and
3.9.00 with BMC
TM ART Impact
Manager Integration
3.9.00
X X X
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19 BMC Software, Inc., Confidential
Hardware and operating system requirements for
BMC ProactiveNet Performance Management
Reporting
Component Hardware requirements Operating system requirements
Oracle database version
11.2.0.2.0 See the Oracle documentation. See the Oracle documentation.
BMC ProactiveNet Report
Engine version 8.6.02
- Memory: 3 GB RAM
- Minimum disk space
required: 300 MB
- Microsoft Windows Server 2008
- Microsoft Windows Server 2003, SP1 and
SP2 (Standard and Enterprise Editions)
- Solaris 9, 10
SAP BusinessObjects
Enterprise XI 3.1 SP3
- Memory: 2 GB of RAM
- Processor speed: 2.0 GHz
Pentium 4-class processor
- Minimum disk space
required: 6 GB
- Microsoft Windows XP, SP2 and SP3
Professional
- Microsoft Windows Server 2003, SP2 and
R2 SP2 (Standard and Enterprise Editions)
- Microsoft Windows Server 2008 R2 SP2
Oracle version 11.2.0.2.0 client
(32 bit)
See the Oracle documentation. See the Oracle documentation.
Note: BMC ProactiveNet Performance Management Reporting on 64-bit platforms runs in the 32-bit
mode.
Third-party product requirements and support
Some BMC ProactiveNet products and components require third-party software. You can download
the third-party software from the respective companies' Web sites. For more information and for
installation instructions, see the documentation for these software products, also available from the
respective companies Web sites.
Java requirements
Java 1.6.0_20 is included in the installation of the BMC ProactiveNet Server.
Notes:
-In rare cases, if you are upgrading from BMC Impact Solutions to BMC ProactiveNet, a known issue
with Java 1.6.0_20 causes a Null Pointer Exception. This error is harmless and can be ignored.
-To run the BMC ProactiveNet Maintenance Tool on a system in which the BMC ProactiveNet Server is not installed, you need JRE version 1.6 or later. Systems on which the BMC ProactiveNet Server is
already installed include JRE version 1.6.
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BMC Software, Inc., Confidential 20
SNMP libraries
The SNMP libraries are used for mib2map conversions (for example, with SNMP Adapter
Configuration Manager or using snmptranslate.exe). The SNMP libraries are available at www.net-
snmp.org.
Adobe Reader
Adobe Reader is required to view and print the BMC ProactiveNet documentation from the
documentation CD that is included with the kit. To download a free copy of Adobe Reader, visit the
Adobe website: http://www.adobe.com.
Language-enabled platforms
BMC ProactiveNet is language-enabled. This means that the English product has been tested
on localized operating system platforms in these languages:
- Simplified Chinese
- German
- Japanese
- Korean
- French
When installed on localized operating system platforms, BMC ProactiveNet can accept input,
manipulate, and display data in these languages. The user interface of BMC ProactiveNet is
displayed in English. The online Help for BMC ProactiveNet is displayed in English.
Support lifecycle for BMC ProactiveNet
BMC provides the indicated levels of support for the following product versions and releases:
Solution name and version Level of support
BMC ProactiveNet version 8.6.02 Full
BMC ProactiveNet version 8.5.00 Full
BMC ProactiveNet version 8.1.00 Full
BMC ProactiveNet version 8.0.00 Full
BMC ProactiveNet Analytics version 7.7.00.xx Limited
BMC ProactiveNet Analytics version 7.6.00.xx Limited (Becomes unsupported on August 11, 2011)
For information about the latest support policies, see the Customer Support website at
http://www.bmc.com/support/review-policies.