Bpi Training Courses 2010

8/14/2019 Bpi Training Courses 2010

1/28

The Little Book of Trainingfrom bpi

Make bpi your Training Partner of Choice

With Confidence that your training is deliveredby the Highest Quality Trainers

and

Offers Great Value for Money with up to 30% off

Jan 2010 Dec 2010


2/28

2 | P a g e

Celebrating 20 Years in Business

Yes its hard to believe that it is now 20 years since the owners of bpi, Ken andSonia Jones, cleared the dishes off the kitchen table and started work to offerbusinesses high quality consultancy and training services. The kitchen table is longgone, but the commitment to the highest quality standards still remains.

To back up this statement, a recent survey of our existing clients came back with theclear message; that they recognised bpi training as delivering a high qualityproduct at a low price.

In order to let you, our valued existing and new customers, share in our celebrationof 20 years of growth we want to use this forward training plan to give you the

opportunity to trust us with your training budget and in return, we will reward you witha significant discount off the cost of your training.

This booklet only covers the open training courses planned in our training rooms,however there will be additional open courses arranged from time to timedependant on customers requests and of course, we will be only too pleased toarrange bespoke training courses, at your premises, to meet your specific needs.Whatever you order (including consultancy work) it will attract the following levels ofdiscount

Annual Spend* Amount ofdiscount

Up to 1,000 0%1,001 to 5,000 10%5,001 to 10,000 15%10,001 to 20,000 20%20,001 to 30,000 25%Above 30,000 30%

Once we have received your order we will invoice you a month prior to the training

starting.

Kind Regards

Ken JonesChairman bpi group

* Qualifying spend will be calculated from 1st Jan to 31st Dec. Once you have spent over 1000 in a

single year, you will qualify for 10% discount on any training purchased from that point forward. If yourannual spend goes on to exceed 5000 you will then qualify for 15% discount on future purchases,until the next purchase band is reached etc. etc.


3/28

3 | P a g e

Index

Pages

Health and Safety Training 4 - 5

Professional Skills Training 6 - 7

Negotiation/Influencing Skills Training 8 - 9

Giving Great Customer Service 10

Building a Great Customer Service Department 10

Dealing with Irate Customers 11

Effective Telephone Communication Skills 11

Business Improvement Techniques 12

CIEH Train the Trainer 13

Sales Training (ISMM) 14-15

Managing a Sales Department 16

Networking in the 21st

Century 16

Sage Training 17-18

I.T. Training 19-20

Management Training 21-23

Overview of Trainers 24-27

Contact Details 28


4/28

4 | P a g e

Health and Safety Courses

Every Employer has a legal duty to protect the health and safety of their employees.The Health and Safety at Work Act 1974 requires you to provide whateverinformation, instruction, training and supervision that is necessary to ensure, so faras is reasonably practicable, the health and safety at work of your employees. Thisis extremely important as the Health and Safety (Offences) Act 2008, creates thethreat of imprisonment for all managers and employees who may havecontributed to a health and safety offence by their consent, participation orneglect.

Title Brief Overview Cost Dates

IOSHManaging

Safely

This 4 day course is a recognised qualification formanagers. Course content- Introducing ManagingSafely Assessing/Controlling Risk Understanding

your responsibilities Identifying hazards Investigating Accidents and Incidents MeasuringPerformance Protecting our Environment.

640

May

July

SeptemberNovember

IOSHWorkingSafely

This is a 1 day course for staff with no supervisory ormanagerial responsibility and provides a groundingin the essentials of health and safety. Coursecontents include Introducing working safely -Defining hazard and risk - Identifying commonhazards - Improving safety performance - ourenvironment

140 March

May

NEBOSH

This 11 day course is aimed at managers andsupervisors, safety representatives and

representatives of employee safety. Coursecontents include - Identifying common hazards inthe workplace and advice on appropriate remedialactions - Advice on appropriate action to minimisefire risks and to develop fire procedures - Assist inthe preparation, review and monitoring of safetypolicy and procedures including Pro-Active andReactive strategies, Training Audits and SafetyCommittees - Investigate Accidents and otherIncidents, Prepare Reports making proposals toprevent reoccurrence - Identify the MainRequirements of Legislation and Codes of Practice -

Maintain Records and Information to advisemanagement - Communicate Effectively on H & Smatters including the use of reports etc. - UndertakeEffective Workplace Inspections and recommendremedial action - Describe Human andOrganisational Factors affecting Health and SafetyPerformance Assessment.

1,760

March

October

FireMarshall

This 1/2 day course enables staff with an enhancedfire safety role to meet the training requirementsdetailed in the Communities and Local Governmentguidance and current workplace fire safetylegislation.

80February

July


5/28

5 | P a g e


ManualHandling

This training is a legal requirement for employeesinvolved in lifting, this 1/2 day course providesdelegates with an appreciation of how to lift safelyand protect themselves from injury but adopting

correct lifting methods / procedures.

80February

July

NPORSTrain theTrainerManualHandling

This 5 day NPORS certificated course is aimed atmembers of staff whose responsibilities include thedelivery of training programmes for other personnelwhose duties include the manual handling of loads.The overall aim of the course is to - Providecandidates with a thorough understanding of theManual Handling Operations Regulations 1992 -Enable candidates to carry out manual handling riskassessments - Determine measures to reduce therisk of injury -Design and present training

programmes to those whose work includes manualhandling of loads.

800 September

RiskAssessment

This 1 day course helps you focus on the risks thatreally matter in your workplace i.e. the ones with thepotential to cause real harm. Course content -Understanding basic concepts/legislation - Hazardidentification - Identification of control measures -Risk Assessment calculations - Choosingappropriate control methods - Practical sessions Carrying out a Risk Assessment - Review ofAssessments

160

March

June

November

SafetyRepresent-ative

The aim of the 1 day course is to increase the SafetyReps knowledge of the subject area, the mainresponsibilities and systems for meeting theserequirements and enable them to carry out the roleto their maximum ability. Course Content -Common Hazards - How to Assess Risk - How toControl Hazards - The Role of the Safety Rep -Rights & Responsibilities

160

March

July

December

COSHH &SpillageResponse

This 1 day course covers the following topics

Overview of COSHH Safety Data Sheets, ProductLabels & COSHH Assessments Handling, Storageand Disposal of Hazardous Substances How toundertake a COSHH Risk Assessment - How toidentify and assess spillages - Implementing a spillresponse procedure - Assessing the chemical by-products in the event of a release such as: mists,vapours, gas, fume, dusts etc - Product / chemicallabelling- How chemicals effect the body - How todeal with the spill - The clean-up operation - Personalprotective equipment - Spill response kits What youwill need - How to deal with leaking tanks.

140

March

September


6/28

6 | P a g e

Professional Skills Courses


Appraisals andGoal Setting

This 1 day course will identify the businessbenefits of a quality performance appraisalcoupled with effective goal setting. Coursecontent - Importance of Goal Setting inGenerating Results and Planning Performance- Steps Involved in Goal Setting - How toensure goals are SMART - Active Listening -Effective Questioning - Constructive Feedback the importance of Non VerbalCommunication and its impact.

160 February

Overcoming lowSelf Esteem

This is a 1 day course aimed at getting animproved performance from people with lowself esteem and a lack of confidence, to helpthem develop and reach their full potential.Course content- Identify what stopsprogression - Identify areas delegates feelinferior and how to overcome them - Identifythe difference between how delegates perceivethemselves and how colleagues perceive them- Understand body language and how otherpeople interpret body language - Create apersonal 5 point action plan.

140 April

ISO AuditorsCourse

This 1 day intensive, practical andinteractive ISO9001:2008 auditors course willenable delegates to understand - Theprinciples and the spirit of ISO9001:2008,specifically the importance ofcustomer satisfaction and businessimprovement - Clause by clause the mainaspects of the Standard - How to plan an audit- How to deliver a successful audit - How to

feedback and report audit findings.

160

March

June

September

December

Team BuildingImprove business performance with this 1day course that helps the participant identifyand explain techniques to aid in themanagement, motivation and influencing of theteam. Course Content - How to influenceothers - Keeping the team enthusiastic andMotivated - Managing the team - Putting it intopractice

140 August


7/28

7 | P a g e


AngerManagement

This 1 day course helps participantsunderstand and deal with anger. Coursecontent -Understanding Anger - Recognising

why you get angry - Dealing with flash points -Resolving the conflict - The negative effects ofunresolved anger Change your life bybecoming more calm and in control - A look atHolistic Well Being - work/life balance - 10steps to help you learn how to deal with difficultpeople in a calm controlled way - Personalareas for development.

140

June

November

Disability

Equality Training

This is a 1 day course that uses a combinationof theoretical application and group work tolearn about the Social and Medical models of

disability. Course content - The DisabilityDiscrimination Act - Employment duties - Whatcauses disability - Behaviour andcommunication - How to remove barriers -Create an action plan for change.

140

March

October

EffectiveCommunication

This is a 1 day course that helps participants tounderstand what effective communication isand how they can develop effectivecommunication techniques. Course content-Components of communication - Barriers tocommunicating effectively and how toovercome them - The phonetic alphabet -Verbal and non Verbal communication - Activelistening - Questioning skills - Building rapport -Conflict resolution - Emotional intelligence.

175 March

HandlingDifficultConversationsWorkshop

This 1 day workshop has been designed toprovide individuals with a combination oftheoretical knowledge and practical skills toeffectively deal with difficult conversations andsituations. The workshop will be delivered by ahighly successful Drama Coach, who has a

wealth of experience in improvingcommunication within a business environment.Course Content - Difficult People, Who AreThey? - Understanding Reactions - AcceptableStandards of Behaviour - UnderstandingPersonalities - Addressing Hostility AndAggression - Staying Calm - UnderstandingBody Language - Appropriate Behaviour In TheWorkplace - Communication Style SelfAssessment - How To Control Your OwnBehaviour - Practical Exercise

160 April


8/28

8 | P a g e

Negotiation Skills

To survive and prosper all successful businesses rely on excellent negotiationskills. Whether this be persuading a customer to commit to purchasing fromyou at the best price possible or ensuring that suppliers give you their most

competitive price and best level of service.

This fully participative 2 day course is designed to equip participants with the skillsnecessary for win-win negotiation with colleagues, suppliers and customers.Participants will be given the opportunity to practice using the new skills learnt.

By the end of the course, participants will be equipped with the skills to:

Demonstrate listening that will make the other party feel comfortable Use behavior and language conducive to successful negotiation

Negotiate to successful conclusions that include an effective review Handle a range of difficult situations that can affect negotiations Identify the various styles of negotiation, in order to adopt the best approach Use their own negotiating style to best effect Create an impression that will encourage others to take them seriously Persuade and influence others in order to gain agreement Anticipate challenges and so reach agreement sooner Prepare effectively, using the key principles and stages of negotiation

Course Content

Day 1 Win/Win Negotiation; Individual Negotiation Style; The Credibility Factor;The Negotiation Purpose; Barriers & Misconception; Questioning techniques;Empathy listening to the opposition; Assertiveness & Confidence; Maintain &Enhance Self Esteem; Preparation: Establishing the overall targets; Collect &analyze the information; Define the strategy to be adopted; Select the tactics to beemployed

Day 2 - Preparation & planning; During the meeting; Maintaining the agenda; Bodylanguage; Personal impact; Impression Management; Turning to others; Power;Concessions; Closing the deal, Handling Conflict: Using empathy & assertiveness.

Course Cost:- 360 per person

Course Duration:- 2 Days

Course Trainer:- T.B.A.

Course Dates:- June, October


9/28

9 | P a g e

InfluencingSkills

Influencing skills are used by all of us every day and in many differentsituations. Every situation has an impact or influence on each of us and to adiffering degree. The objective is to understand the power of influencing and

maximise the positive impact that it can bring to our working lives.

This 1 day course will enable delegates to learn about their own influencing styleand practice how to use different styles of influence so as to compensate rather thancompromise.

Course Content

Principles of influence, Compensate rather than compromise, First impressionscount, Status, Stick to your guns but know when to give some ground.

From a business perspective there are times we need people to see thingsdifferently or we need to get people to do things that we want them to do e.g.negotiations on contracts, price, terms and conditionsdo you hold out for all youwant or give some measure back?

A major element of influencing is negotiation. Persuasiveness is the key tosuccessful influencing.


Course Duration:- 1 day

Course Trainer:- Graham Donald

Course Dates:- August


10/28

10 | P a g e

Giving Great Customer Service to Boost Profits

Organisations are happy to invest huge amounts of time and money in tryingto gain new customers but when it comes to keeping existing customers andusing them to hit their profit targets there is not always the same focus.

However your competitors are trying their hardest to take these cash cowsaway from you.

This 1 day course outlines the skills your organisation needs to keep you customershappy and coming back for more.

Course Content include Understanding Great Customer Service BuildingCustomer Loyalty Delighting Your Customers Creating Customer Value Settinga Customer Service Strategy Exceeding Customer Expectations Getting toKnow Your Customers Giving the best Experience Implementing Effective

Service Standards Keeping Loyal Customers Measuring Customer Service TheInternet and Customer Service.


Course Trainer:- T.B.A.

Course Dates:- August, December

Effective Telephone Communication SkillsThe way that we communicate on the telephone is critical to so many differentareas of the business, whether it is pinning a customer down to placing anorder, or bringing forward delivery dates from suppliers, or getting longerterms on an invoice.

At the end of the course candidates should have improved their telephone skillsraising the profile of your business.

Course Content


Course Trainer:- Maggie Powell

Course Dates:- March, August, December

The Art Of Good Communication - Vocal/Listening Skills - Business Success -Appropriate Greetings And Endings - Gathering Information - Dealing WithDifficult Calls - 10 Easy Steps - Phone Etiquette Skills - A Consolidation OfSessions Achieved - Difficult Calls In Practice - A Consolidation Of WorkAchieved During The Day Summarizing Key Points


11/28

11 | P a g e

Dealing with Irate Customers

Irate customers are good customers, because they care enough about yourproduct or service to complain to you. They also provide you with free marketresearch. Dealing properly with them and sorting out their issues can give you

a customer and ambassador for life. During the course candidates will betaught the skills needed be able to increase repeat business by handlingcustomer complaints professionally.

Course Content

Dealing with Irate Customers - The Importance of Irate Customers;

Responding to an Irate Customer; Keeping Calm, Listening Effectively;

Understanding and Empathy; Apologize; The follow up.

What Are We Saying To Our Customers? - Verbal, Vocal, Non Verbal;

Rapport & Familiarity; Empathy; Appearance & Attention To Detail;Communicating Information & Misinformation; Dont Promise What You CantDeliver; Perceptions & Attitudes; How Did We Do?

Current Environment, Competitiveness And Customer Service. - WhoAre Your Competitors And How Good Are They? Review Your Level OfCustomer Service; Improvements To Be Considered In Your Level OfCustomer Service

Loyal Customers - Why are they important; Who are they? How to build onloyalty.

Review and Moving forward.- Reflection on the day; Where do we go fromhere? Action Plan, Close

Course Cost:- 140 per person Trainer:- Lynne ReesCourse Dates:- March; July

Building a Great Customer Service Department

This is such an important area in any business that many organisations set upspecific departments whose roles are to insure that their organisationscustomers are kept happy and buy more.

This 1 day course outlines the skills needed to set up and run a customer servicedepartment.

Course Contents Include Forming a Customer Service Department Creatingthe Right Environment - Building Customer Service Teams Hiring CustomerService Professionals Motivating Customer Service people Helping the Good GetBetter Where to go for Help Giving Great Customer Service to Your Employees.

Course Cost:- 200 per person Trainer:- T.B.A.Course Dates:- July, November


12/28

12 | P a g e

Business Improvement Techniques Level 2Process Pathway

In addition to selling more, successful businesses have to ensure that all their

costs and processes are under control and waste is kept to a minimum.

The Level 2 NVQ in Business-Improvement Techniques (Process Pathway) hasan emphasis on the application of lean principles. Lean is about the elimination of allprocess waste with an emphasis on increasing speed and reducing lead time.

Business Performance

To improve business performance by applying productivity or lean techniques andalso to provide evidence of improvement to assist in the achievement of the NVQ

Sustainability

The aim of the NVQ is to give a wide understanding of modern productivity principlesand improvement techniques to a significant part of the operational organization

Lean culture

Focused on reducing waste and non-value added activities to create a leanenvironment. Staff makes measurable improvements in their own functions.

The main benefits that can be achieved through the course are:

Improved business performance to assist in winning contracts Reduced costs and waste Maximised profits and revenues Helps reduce workplace accidents Improves employee morale and motivation Helps creates a cleaner, safer environment Highlights the skill of the workforce to existing and potential customers

Course Cost:- 2,150 per person

Course Trainer:- Jeff Anslow

This course cannot be delivered on an open course basis and hasto be company specific.


13/28

13 | P a g e

CIEH Train the Trainer

Aimed at:

Organisations that undertake a lot of in-house training and want to ensure that it is

delivered to a high standard, individuals who want to improve their training skills andat the same time achieve a recognised training qualification.

Course description:

This 3 day training course extends basic training techniques by encouraging adynamic and flexible approach to training delivery, taking into account some of therecent advances in accelerated learning and Neuro Linguistic Programming (NLP).

Subjects covered: The qualification covers the following topics:

Training needs and objectives Learning styles and preferences

Training skills

Training structure and design

Training styles and communication

Training assessment

Assessment:

Candidates are assessed on their design and delivery of a short training session

which they are required to deliver to other members of the group.Course Cost:- 525 per person

Course Dates:- March, June, October


14/28

14 | P a g e

Institute of Sales and Marketing Management (ISMM)

Level 2 Award in Sales and Marketing

Sales People are the key staff in any organisation. They produce the revenue,increase profits and grow business; nothing happens until something is sold.Winging itmay have been sufficient in the good times, but sloppy selling is a killernow. This course is aimed at those people who are new to sales or that have hadno formal sales training. Led by Chris Olchawski, a leading expert in salestechniques, this 4 day course will bring basic sales skills into your organisation.

Qualification will be achieved through sales role play, or the production of slides andnotes for a short presentation. The assignment will be externally set by the ISMMand marked by the centre using a marking scheme supplied by the ISMM

By the end of the course candidates should be able to:

1. Define selling in a variety of businesses2. Recognise the functions and qualities of a salesperson3. Describe and apply the sales cycle, including - Prospecting; Appointment

making; Preparation; Breaking the ice; Need/problem identification;Presentation; Negotiating and handling objections; Closing the sale;Processing the order; Follow-up; Evaluating own performance; Maintainingrelationships with customers and colleagues

4. Demonstrate the communication skills involved in preparing for andconducting a sales appointment, including - Meeting and greeting gestures;

Eye contact; Facial expressions; Personal space; Open and closed questions;Effective listening; What objections may be; Types of objections; Basicobjection handling; Handling specific objections; Converting features andbenefits; Basic closing; written communications.

5. Ensure efficient use of time; Planning your day; Allocating time for tasks;Prioritising; Diary planning.

6. Evaluate self for development and progression in sales career; Develop apersonal SWOT; Strengths; Weaknesses; Opportunities; Threats

Course Cost:- 495 per person plus 70.00 registration.

Course Trainer:- Chris Olchawski

Course Dates:- March to April


15/28

15 | P a g e

Level 3 Certificates in Advanced Sales and Marketing

Sales People are the key staff in any organisation, they produce the revenue,increase profits and grow business; nothing happens until something is sold.Therefore investing in improving the skills and performance of these people should

be a no-brainer. Now bpi is giving you the chance to invest in a series of highquality sales training courses that leads to an accredited qualification with theInstitute of Sales and Marketing. Led by Ken Jones, a Fellow of the Institute ofSales and Marketing, this 9 day course will challenge your existing sales teamto excel.

Qualification will be achieved through a written assessment/report, based onimproving part of the sales process within your organisation, and a role playexercise, both of which will be externally moderated. This exercise alone will beinvaluable to the employer.

The course is split into two modules, which are outlined below together with thecourse content.

Module 1 - Marketing for Sales Executives - This module provides a basicgrounding in marketing concepts for sales executives. After studying thismodule, candidates should be able to - Identify the different methods anorganisation may choose in its approach to the market - Explain the need formarketing research and their role in gathering information - Understand the need tobuild a network of contacts - Explore key influences on buying behaviour - Identifycustomer groups - Identify the needs and role of the salesperson with regard to

issues in the marketing mix - Describe the role of the salesperson in deliveringcustomer service, including; great customer service and handling complaints.

Module 2 Selling Skills for Sales Executives - This Unit provides an outline ofthe nature of selling and the qualities of salespeople- After studying this module,candidates should be able to - Describe the organisational relationship betweenmarketing and sales - Discuss the nature of selling and their role and qualitiesrequired - Understand the law relating to sales - Outline how the sales force may beorganised - Compare and contrast different selling roles - Know the qualities requiredin great salespeople in New Business Selling and Repeat Business Selling (existingcustomers) - Key accounts - Selling at Trade Fairs, Exhibitions and Conferences -

The Sales Cycle - Sales Skills - The Negotiation Process.

Course Cost:- 1,250 per person plus 105.00 registration.

Course Trainer:- Ken Jones

Course Dates:- May, December


16/28

16 | P a g e

Managing a Sales Department

As businesses develop we need to be able to successfully manage the sales teamswho drive the results. All too often there are not the correct controls in place tosustain the planned growth plan.

This one day course is aimed at recently appointed managers to give them a toolkitto use in managing their sales force.

Course Content

Objective setting, measurement of results, appraisals, feedback, developmentneeds, getting poor performers back on track, reward and incentives, budgetarycontrol, key dials for success.

Course Cost:- 200 per personCourse Trainer:- Graham DonaldCourse Date:- July

Networking in the 21st Century.

The internet is the new frontier as regards to sales and marketing, thoseorganisations that move in first will gain a major competitive advantage. There aremany elements of the internet that we can harness to make a real difference to our

business success however the skills needed to take advantage of these newmarketing tools are different from the traditional marketing tools of the 20th Century.

This 1 day course will take business owners and managers through variousmethods that can be applied to their own circumstances to promote their businessideas. Your network of contacts is one of the most powerful tools you have. Thiscourse will show you how to use this most effectively.

Course Content - How the marketing mix is changing; Examples of SocialNetworking Sites (including Facebook, Twitter, Linkedin); Typical Screen Layout(Linked In); Using the sites;

Creating/joining Groups; Receiving Recommendations; Reconnecting with PastContactsAdding Comments, Using databases and CRM; Enhancing the effectiveness of yourweb site.Directing contacts to your web site; Creating and displaying recommendations onyour profile; How to make your profile attractive and of interest to prospective clients;Enhance your Google search engine optimisation; Become a subject expert andhave your answers published on the web.


Course Trainer:- Graham DonaldCourse Date:- March, August


17/28

17 | P a g e

Sage Courses


Introduction toSage Line 50Accounts

This is a 1 day course to gain a basic

understanding of how to navigate around theprogramme and create/amend records. Coursecontent - How to navigate menus- Basicconfiguration- Creating cash, bank and creditcard accounts- Customising the chart ofaccounts - Entering budget information-Entering opening balances for nominal,customer and supplier accounts.

160

February

April

July

October

Sage PayrollLevel 1

This is a 1 day certified course. Coursecontent- Navigating around sage 50 payroll -Access rights - Setting up company legislation -Setting up pay elements - Setting up employee

records - Manual and standard payrollprocessing - Time sheet entry - Newstarters/leavers - Pay reviews - Holiday pay andabsence - Pension and company loan schemes

250 March

August

Sage PayrollLevel 2

This is a 2 day certified course. Coursecontent- Nominal link to sage 50 accounts -Exporting data to files - Importing data -Microsoft integration - Attachment of earningorders - Student loans - The payroll tax monthend/year end process - BACS payment - E-submission- HMRC inspection reports.

500 February

September

Sage AccountsLevel 1

This is a 2 day certified course. Coursecontent- Nominal accounts - Customeraccounts - Supplier Accounts - Openingbalances - Password security Journals - Banktransactions Invoices - Customer receipts -Supplier payments - Error connections.

500February

April

July

October


This is a 2 day certified course. Coursecontent- Bank reconciliation Search - Creditcontrol reports - Customer statement andoverdue letters - Dispute invoices - Write offsand VAT element - Recurring entries - Fixedasset register - Repayments and accruals -

Multiple chart of accounts - Managing reporting- Statutory reporting.

500May

August

November


This is a 2 day certified course. Coursecontent- Stock Products - Opening balances- Purchase order processing - Sales orderprocessing - Stock taking - Period end of stock -Delivery address - Bill of materials Discounting - Product invoices and credits Quotations - Recurring entries - Foreigncurrency

500 June

September

December


18/28

18 | P a g e


Sage Act

Introduction

This is 1 day course to help delegatesunderstand and utilize the components thatmake up the ACT contact management system.

Course content- Navigate around thedatabase - Create/modify and delete contacts -Create secondary contacts - Attach files -Perform lookups - Create groups - Export toexcel - Schedule activities - Mail merging.

250March

June

September

December

SageCertificationExams

All the above courses, except for theIntroduction are designed to prepare candidatesto take the Sage Certification Examinations.Examinations are taken on line and can beeither taken here, immediately after the courseor later at a location decided by the candidate.The examination cost does not qualify as part of

the qualifying spend for discount purposes.

50Asrequired


19/28

19 | P a g e

IT Courses


MS WordIntroduction

This is 1 day introduction to the Microsoft

Word package. Course content-Opening/closing/saving - Enter and edit text -Spelling and grammar check - Font style -Paragraph alignment Printing - Headers andfooters Tables Templates - Shortcuts

125 February

MS WordIntermediate

This is 1 day intermediate level course intothe Microsoft Word package. Coursecontent- Auto text entries - Section breaks -Borders and shading - Mail merge Graphics Formatting - Importing data.

150

March

May

August

November

MS WordAdvanced

This is 1 day advanced level course into the

Microsoft Word package. Course content-Modify and create styles - Document map -Using fields - Online forms - Mail merge -Creating a template Hyperlinks - Macrorecords - Customising the toolbar

175Apr

August

November

MS ExcelIntroduction

This is 1 day introduction to the MicrosoftExcel package. Course content-Create/open/save document - Enter/edit data Formatting - Page settings - Creating thebasic formulae - Use 5 basic functions - Autosum - Relative and absolute cell referencing -Percentage calculations - Introduction to

creating charts.

125 February

MS ExcelIntermediate

This is 1 day intermediate level course intothe Microsoft Excel package. Coursecontent- Formulae construction - Create/userange names - Complex formulae - IF/nestedIF statements - SUMIF/COUNTIF functions -VLOOKUP function - Multiple sheets - Autofilter.

150

March

June

September

December

MS ExcelAdvanced

This is 1 day advanced level course into theMicrosoft Excel package. Course content-Using scenarios - Global seeking and solver -

AND/OR functions - Adding and trackingchanges - Multiple workbooks - Usingdatabase - Importing/exporting - Pivot tables -Advanced charts - Creating a trend line -Security

175

Apr

June

September

December


20/28

20 | P a g e


MS Power-Point

Introduction

This is 1 day introduction to the MicrosoftPower Point package. Course content Creating text slides - Inserting clip art

Formatting - Applying templates/backgrounds- Slide transactions - Animation effects -Running a slide show

125

April

July

October

MS Project

This is a 2 day Course on the MicrosoftProject package. Course content-Understanding project scheduling - Project2003 environment - Outlining a project -Linking tasks - The gantt chart - working withresources - PERT chart - Printing theschedule - Project reporting.

250May

November

MS Access

Introduction

This is 1 day introduction to the MicrosoftAccess package. Course content- Create

and name a database - Create databasetables - Create input forms - Generate selectqueries - Export data to Excel and Word -Generate labels

125 August


21/28

21 | P a g e

Level 3 Management Course

Training your management team is the most cost effective way to use yourtraining budget. This course is aimed at first line managers many of whomwould not have received and formal training. Bpi is in the process of applying

to become an accredited centre for the Institute of Leadership andManagement and this course content has been chosen to map to their Level 3Award


Introduction toLeadership

This is a 1 day course. Course content-Understanding leadership styles - Understandleadership qualities and review own leadershipqualities.

160 March

UnderstandingtheCommunicationProcess in theWorkplace

This is a 1 day course helping delegates tounderstand the communication process. Coursecontent- Understand the communicationprocess and relevant communication media -Know how to increase information awareness inthe workplace

160 March

SolvingProblems andMakingDecisions

This is a 1 day course helping delegates learneffective tools to solve problems and makedecisions. Course content-Understanding aproblem - How to gather & interpret informationto solve a problem - How to plan theimplementation & communication of decision.

240 March

Course Duration:- 3 days

Course Trainer:- Lynne Rees

If you book all three modules simultaneously the cost will be 495,instead of 560 if you book them individually.


22/28

22 | P a g e

Level 5 Management Award

Training your management team is the most cost effective way to use yourtraining budget. This course is aimed at middle managers many of whomwould not have received any formal training. Bpi is in the process of applying

to become an accredited centre for the Institute of Leadership andManagement and this course content has been chosen to map to their Level 5Award

Title Brief Overview Costs Dates

UnderstandingtheManagementRole

This is a 2 day course helping delegates toappreciate the nature of the middle manager roleand their ability to perform effectively. Coursecontent Organisation purpose - Stakeholderstructure - Managerial roles - Communication andinterpersonal relationships

360 June

November

ManagingProjects in theOrganisation

This is a 3 day course helping to developknowledge and understanding of managingprojects. Course content Plan / communicate /monitor and evaluate projects in an organisationcontext - Evaluate own ability to manage aproject.

540 July

December

MakingProfessionalPresentations

This is a 1 day course helping delegates todevelop knowledge and understanding of makingprofessional presentations. Course content- Planand deliver a professional presentation - Evaluate

own ability to deliver presentations.

270 July

December

Course Duration:- 6 days

Course Trainer:- Dr. Alun Batley

Full Award Cost:- 900 instead of 1,170 if booked separately


23/28

23 | P a g e

Managing Your Managers

The way that we work together as a business team is vital to the success of ourbusiness goals. Today many managers need help in managing a larger team ofpeople so that all are working to the common goal.

At the end of this 1 day course team members will have a toolkit of ideas to managetheir direct reports and also have an opportunity to look at how they interact withtheir peer group.

Course content

Setting objectives, the principle of SMART, dashboards at work for measuringresults, 360 degree feedback, listening skills, communicating effectively.




Course Dates:- April, November

Conducting Effective Board Meetings

Meetings in the workplace are often not well managed and time can be wasted byunnecessary issues being discussed. This also applies to Board Meetings and thisstyle can influence the meetings culture of an organisation.

At the end of this 1 day course delegates will understand meeting dynamics and thestructure of the meeting to maximise its effectiveness

Course Content

Companies Act requirements for Board Meetings, running effective meetings, settingthe agenda, accurate minute taking, time management, teleconferences, face to facemeetings, body language, listening skills, communication skills.




Course Dates:- July, December


24/28

24 | P a g e

Trainers Profiles

Steve Anthony

Steve is a highly qualified Managing Director with an excellent track record inmanagement consultancy, training and academic lecturing at the highest level.Among his many achievement during his career Steve has:

Delivered improved staff retention in an aerospace company by implementing acompany wide personal development and career progression system, taking intoaccount the highly technical environment the engineers and managers wereoperating in.

Designed and delivereda new staff appraisal system for a well established softwarehouse. Trained senior managers in appraisal techniques and conducted a series of360 degree feedback workshops with all senior and middle managers

Deconstructed and Value Stream Mapped a complete soft drinks supply chain, frommarketing concept through to production and logistics, on behalf of Pepsi Cola inLisbon, Portugal. Made recommendation to Pepsi head office in London, andmanaged the implementation of these recommendations to reduce this processlead-time from 9 to 6 months

AppliedSix Sigma and Lean manufacturing tools successfully in a careers advisorycompany, removing over 300 hours per year from administrative and other non-value

adding tasks.

Dr. Alun Batley

Alun is a highly qualified and experienced Management Trainer and Coach who hascompleted a PhD in Sustainable Business Improvement.

Alun has worked with a variety of organisations throughout Wales helping them tobuild on their Management infrastructure, including Robert Bosch, Sony, Panasonic,Royal Mint and Greggs. Alun has seen many achievements in his career, including:

Initiated and managed a team which introduced Statistical Process Control to thePCB process. This helped to improve first time yield from 65% to 95%.

Initiated and completed logistics based projects which reduced costs and packagingwaste to landfill by 50%.

Developed and managed a strategy for the progression of EH & S at Nortel,Cwmcarn which resulted in improving the EHS audit score from 19% to 70% over a 2year period and achieved ISO 14001 accreditation.


25/28

25 | P a g e

Graham Donald

A new trainer to bpi Graham is an experienced Business Trainer and Coach who hasexperience of leading large teams ensuring that the agreed objectives of any plan orprogramme are achieved. Examples of his past experience includes

Chief Operating Officer Communications Direct Ltd. (Mobile phone sales callcentre for the 3 network) where he - Identified new business streams with debtmanagement companies and financial services advisors - Managed all supportfunctions. Total of 200 staff - Set up new customer research company within theGroup - Led sales teams across two sites. Achieved over 2,500 phone connectionsper month

Consultant Confused.com - Contracted to review the Money section of thiscomparison web-site. Recommended changes to the site to ensure regulatory

compliance, improve profitability and increase the hit rate on the site

Regional Director Secured Lending, LTSB Blackhorse - Head of secured lendingoperation for Cedar Holdings and Black Horse. - Led the project to merge the twoCompanies and rebrand in 2003 - Head of all support functions: legal, direct salescall centre, customer services, collections and broker introduced sales. - Managedthe project to relocate the team from Bournemouth to Edinburgh including aredundancy programme and recruitment at the new site.

Regional Director Scotland and NE LTSB Blackhorse - Managed 26 branchoffices for the sale of unsecured and secured personal loans (Total of 120 staff) -

Pioneered a joint venture company to sell personal loans to store card customers ofComet and headed the project team to set up the new venture - Board Director of thejoint venture business.

LynneReesThroughout her career as a Travel House Manager and College Curriculum TeamLeader Lynne has learnt a variety of Communication and Leadership techniques

which she is now able to passes on through her excellent training programmes.

Lynne is a qualified Neuro-Linguistic Programmer and specialises in developingtraining courses that make the participants think differently about the subject beingtaught.

Lynne Specialises in the development and delivery of Customer Service, TeamBuilding, Leadership and Management, Sales and Business Communication


26/28

26 | P a g e

Chris Olchawski

Chris is a new trainer, taken on this year to deliver sales and marketing training.Amongst his many achievements in a sales environment; he has

Turned around the performance of BP Retail South London area from bottom to 2nd out of25 areas, through creating new training solutions to improve staff development, morale &confidence

Re-organised a Tele-sales department for KT Quirke, which trebled salesachievement, by introducing procedures to support sales growth and staffempowerment

Supported a business with a reducing turnover trend, implemented a huge culturalchange on zero budget, by setting up a sales team generating a 320k contract for 5

years

Acted as a consultant and reported on a petrol retailing feasibility study on behalfof Marks & Spencer

Maggie Powell

Maggie is a qualified drama teacher, actor and business trainer who has the ability totransfer natural and developed skills into a variety of areas. Maggie specialises intraining that helps people to develop their transferable skills in a businessenvironment.

Maggie now works as a training consultant but has previously worked as a storetrainer for Sainsbury Plc as well as delivering training for some of the best known UKcompanies.

Her courses are a mixture of theory and practical exercises that helps participantsunderstand the effect that their actions and attitudes have on themselves and the

people around them.


27/28

27 | P a g e

Jeff Anslow

Jeff is a highly qualified trainer specialising in Management training, Lean and SixSigma training as well as Quality Control and Auditing.

Jeff has held a variety of leadership roles including Head of Training andDevelopment at Panasonic and Senior Engineer Instructor at Lucas EngineeringSchool. Jeff holds a NEBSM Supervisory Certificate, EITB Instructor Certificate, SixSigma, Black Belt, Train the Trainer Status and Lean Practitioner Officer Status toname a few.


28/28

Contact us to confirm exact course dates.

All prices quoted exclude VAT

Please note that we reserve the right to change details of thetraining courses, but will inform customers of any amendments.

Classes run from 9.30am 4.30pm approx.

Lunch and light refreshments are provided.

These courses can also be run as private company specificcourses either at our training suites or at your premises.

Contact us for a chat and a quote.

Please note this is not an exhaustive list of courses:

please see our website www.bpigroup.co.uk for the full list ofcourses that we offer.

Phone bpi on 01685 884175 or email us [email protected]

Office 8Depot Road

GadlysAberdareRCT

CF44 8DL

E&OE. Prices correct at time of going to press. Discounts cannot be taken in conjunction with any other offers. Prices & datesare subject to change without notice.

Bpi Training Courses 2010

Documents

Transcript of Bpi Training Courses 2010