BOSTON RED SOX MEMBERSHIP PRIVILEGES FENWAY PARK...

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MEMBERSHIP PRIVILEGES 2013 SEASON redsox.com/rewards BOSTON RED SOX FENWAY PARK 4 YAWKEY WAY BOSTON MASSACHUSETTS 02215 [email protected] 617 226 6598 redsox.com/rewards

Transcript of BOSTON RED SOX MEMBERSHIP PRIVILEGES FENWAY PARK...

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MEMBERSHIP PRIVILEGES2013 SEASON

redsox.com/rewards

BOSTON RED SOXFENWAY PARK

4 YAWKEY WAYBOSTON

MASSACHUSETTS 02215

[email protected] 226 6598

redsox.com/rewards

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Since the Boston Red Sox franchise was founded more than 100 seasons ago, one thing has remained constant over the years – your incredible fan loyalty. Red Sox fans have endured an 86 year “Curse,” countless moments of anguish and heartbreak, and more Game 7 disappointments than anyone cares to remember. Yet through it all, fans have continued to pour into Fenway Park as a demonstration of their faith in and loyalty to the team. As a Season Ticket Holder, you are the foundation of this loyalty, and Red Sox Rewards is one way to say thank you for your unwavering support. We invite you to review this brochure to learn about how you can get the most out of this exciting new program.

WELCOME TO RED SOX REWARDS

THE PROGRAMRed Sox Rewards is a pilot program designed to reward you for your loyalty and dedication as a Season Ticket Holder. This program will give you access to some of the most memorable, uniqueonce-in-a-lifetime experiences that Fenway Park has to offer while providing you with a more convenient ballpark experience.

THE CARDThe core of the program lies within a personalized Red Sox Rewards Membership Card that will be given to our charter members. Each card can be conveniently used as your paperless ticket to enter Fenway Park and the Royal Rooters Club on game days. You can also use the card as a form of electronic payment for food and beverage purchases within the Club.

THE REWARDSRed Sox Rewards will allow members to experience Fenway Park like never before through incredible experiences such as: a road trip with the team, throwing out the ceremonial first pitch, watching an inning from inside the Green Monster, enjoying a game in the Owners’ Suite, a VIP trip to Spring Training, and opportunities to meet the players.

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SIMPLE.CONVENIENT. SECURE.

FENWAY PARK ATTRACTS MORE

VISITORS TO BOSTON THAN ANY OTHER

SINGLE ATTRACTION The Johnson Report

THERE AREN’T MANY PLACES YOU CAN FEEL

THE SOUL OF A CITY, BUT FENWAY PARK IS

ONE OF THOSE PLACES Bruce Springsteen

ENHANCED CONVENIENCE Your Red Sox Rewards Membership Card is the key to

a more convenient Fenway Park experience. Gone are the days of misplacing your tickets, scrambling to send your tickets at the last minute, or waiting at the ATM because you forgot your cash at home. Your Rewards Card can serve as your ticket to the game and as a form of electronic payment in the Royal Rooters Club. You can manage and transfer your tickets for all 81 games as well as view a record of your food and beverage purchases online at redsox.com/rewards.

DIGITAL TICKETING Your set of personalized Red Sox Rewards Cards

identifies your individual seat location with each game in your plan digitally loaded onto them. When you want to attend a game, simply grab your Rewards Cards.

Entry into Fenway is fast and convenient with a simple “tap and go” at the turnstiles.

Can’t attend a game yourself? Log in to your My Tickets account to electronically forward your tickets to a friend, family member, or client. They may elect to receive the tickets via Print at Home or day-of-game pickup at any Fenway Park Will Call window.

Red Sox Rewards also makes it easier to manage partner accounts by allowing you to request additional sets of Rewards Cards for partners that use 10 or more games. You can digitally forward games to their cards and eliminate the hassle of managing paper tickets.

Members that prefer to receive traditional paper tickets and forgo all of the benefits of this new form

of ticketing can opt-out of digital ticketing. However, using your Rewards Cards as your tickets will result in earning more than double the Red Sox Rewards points, which will greatly increase your chances of earning the most exclusive rewards.

ELECTRONIC PAYMENT (eCASH) Your Red Sox Rewards Card also offers an electronic

payment system (eCash) for the purchase of food and beverages within the Royal Rooters Club. Simply log in online and set up a link from any major credit card to your account. You can choose to add to the eCash balance on your Rewards Card when you would like or you can set an “auto load” feature that automatically adds to your balance when it falls below a certain amount so you will always have funds available. Plus, each time you use your Rewards Card for purchases you will earn more Red Sox Rewards points.

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The Red Sox Rewards program is designed to reward you for simply doing what you’ve been doing for years – coming to Fenway Park to cheer on the Sox.

INITIAL POINT BALANCE You will receive an initial points balance for each seat in your plan based on your tenure as a Season Ticket Holder and your ticket delivery choice:

1 - 10 Years 50 points

11 - 20 Years 100 points

21 - 30 Years 150 points

31+ Years 200 points

Opt for Digital vs Paper Tickets 100 points

EARN ADDITIONAL POINTS EVERY GAMEYou will also earn points for each seat in your plan on a per-game basis:

Attend a Game using your Rewards Card 20 points

Attend a Game using your Paper Tickets 10 points

Ensure Someone Else uses your Tickets 10 points

Enter Royal Rooters Club with your Card1 5 points

Watch an Away Game TV Broadcast2 5 points

Listen to an Away Game Radio Broadcast3 5 points

Every $25 of Purchases using eCash 5 points

Rewards Members who elect to take their tickets digitally and use their Rewards Cards for admittance will have opportunities to earn more than twice the amount of Red Sox Rewards points at each game. However, members who opt for traditional paper tickets will still be able to earn points.

(1) Entry into the Club using paper tickets will not earn Loyalty Points.

(2) NESN or MLB.TV out of market only

(3) WEEI or MLB.com Gameday Audio only

OTHER PLACES HAVE SPECTATORS; FENWAY HAS 35,000 PARTICIPANTS. Bill Veeck, Former MLB Owner

EARNINGPOINTS

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DATA SHOWS THE RED SOX

HAVE THE MOST OBSESSED FANS

IN BASEBALLCBS NEWS

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LOYALTY HAS ITS REWARDS

When you log in to your account, you will notice two different Loyalty Points Account Balances: Total Points and Average Points. Total Points accumulate based on your behaviors for each of the seats in your plan; Average Points represent your total points divided by the number of seats in your plan. For example, if you have four seats in your plan and you use all four of your cards to attend a game, you will earn 20 points per Rewards Card, for 80 Total Points and 20 Average Points. If you only use two of your Rewards Cards/seats you will earn 40 Total Points and 10 Average Points.

USING AVERAGE POINTSYour Average Points balance is used to determine your status as a member. These points are never redeemed or “cashed in” for rewards or experiences. Average Points are used to ensure that members with any number of seats have an equal opportunity to earn the following three types of rewards and experiences:

ATTAINING MEMBERSHIP TIERSAll Red Sox Rewards Members start as Premier Members, but will have the chance to earn different membership tiers and benefits based on the number of Average Points. Rewards Members can achieve Bronze, Gold, or Diamond status based on the number of Average Points earned with the respective benefits outlined on Page 8.

FANS OF THE MONTH At the conclusion of every month, the two members that have earned the most Average Points during that month will be recognized as the Red Sox Rewards Fans of the Month and will enjoy an amazing VIP experience for two that includes: valet parking in the player parking area, a pre-game VIP tour of Fenway Park, complimentary dinner in the EMC Club, on-field recognition during the pre-game ceremonies as the Fans of the Month, dugout seats to the game, and a gift bag with select Red Sox merchandise. When determining the Fans of the Month, Average Points earned during previous months will not be included so every member starts each month with an equal chance to be that month’s winner.

FANS OF THE YEAR At the conclusion of the season, the two Rewards Members that have earned the highest Average Points throughout the season will be recognized as the Red Sox Rewards Fans of the Year. These top two Rewards Members will take an incredible road trip with the Red Sox team during the 2014 season that includes: dugout seats to a game at Fenway Park (the last game of a homestand), transportation to the airport on the team buses, seats on the private team chartered jet to the team’s next road destination, accommodations at the team hotel for two nights, great tickets to two games at the visiting ballpark, a daily stipend to cover your meals, and a gift bag with select Red Sox merchandise.

USING TOTAL POINTSYour Total Points balance acts as a currency which can be redeemed or “cashed in” for two types of rewards and experiences:

ONLINE AUCTIONSThroughout the season, we will announce various auctions with exclusive experiences. Your Total Points can be used to bid on these auctions online at redsox.com/rewards. Auction Rewards will include experiences such as throwing out the Ceremonial First Pitch, watching an inning from behind the Green Monster, meet and greets with Red Sox players, and other great experiences. Rewards Members with the most Total Points will have an advantage as they have the ability to bid more on each of the items. See pages 11 - 13 for more details regarding some of the Auction Rewards that are available.

RED SOX REWARDS MARKETPLACERewards Members who do not win an auction will have an opportunity to use their points later in the season at the Red Sox Rewards Marketplace. This online shopping website will offer items such as autographed memorabilia, additional game tickets, and other rewards that will be listed with a “Buy it Now” point value. The Marketplace is designed to ensure that members with lower Total Points balances will still have an opportunity to redeem their points.

TO GENERATIONS OF AMERICANS,

GOING TO FENWAYHAS BEEN LIKE COMING HOME.

Curt Smith, Our House: A Tribute to Fenway Park

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THE INTIMACY OF FENWAY,

THE TOUGHNESS OF IT. I LIKE THAT.

I'M USED TO IT. I NEED IT.

David Cone

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BRONZE MEMBERSHIP 750 or More Average Points

Photo Day at Fenway Bronze Rewards Members and their families will be invited to this exclusive event after the season ends. Professional photographers will take photos at unique locations throughout the ballpark such as on the warning track in front of the Green Monster,in the home dugout, and inside the Red Sox clubhouse. High-resolution digital images will be given to each Rewards Member after the event.

GOLD MEMBERSHIP 1,500 or More Average Points

VIP Game Day ExperienceGold Rewards Members will receive a pre-game, behind the scenes VIP tour including a stop on the field and behind the legendary Green Monster. Gold Rewards Members will enjoy a luncheon in the EMC Club with a current player who will sign autographs, take individual photos, and answer questions. The event will conclude with viewing batting practice prior to the gates opening to the public.

DIAMOND MEMBERSHIP Top Ten with the Most Average Points at Season’s End

2014 All-Access Fenway PassDiamond Rewards Members will receive the most exclusive pass offered at Fenway Park which includes entry to Fenway Park for all 81 regular season home games during the 2014 season along with access to the Green Monster, Budweiser Right Field Roof Deck, EMC Level and State Street Pavilion Level. Simply flash your Diamond Rewards Card to gain access whenever you like.

EPIC REWARDSAT EVERY LEVEL

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RED SOX HAVE THE BEST FANS IN AMERICAN

SPORTS, WITH POINTS FOR ROAD ATTENDANCE

AND OVERALL DEVOTION TO THE TEAM.

Forbes Magazine

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Pose in the Official Team Photo Pose alongside all of the team players, coaches, ownership, and Front Office staff in the annual Red Sox Organization Photo. Includes a framed copy of the photo.Total Winners: 2

President’s Suite Package for Two GuestsYou and a guest will watch a game with President/CEO, Larry Lucchino in his private suite. Package comes with a parking pass, food and beverages, and a pre-game VIP Tour.Total Winners: 2

Clubhouse Attendant for a GameBefore each game the clubhouse attendants get the players’ equipment ready and rub special mud onto each of the game balls. This is your chance to give them a hand with the preparations. Total Winners: 2

AUCTIONREWARDS

Trip to Spring Training in 2014Head to Ft. Myers with a guest for the ultimate experience at JetBlue Park. Package includes airfare, hotel, game tickets, batting practice, a BBQ with players, and much more!Total Winners: 2

Throw out the First PitchLoosen up your arm, because this is your chance to throw out the first pitch in front of the Fenway Faithful! Winner will receive the baseball and a framed photo of the pitch. Total Winners: 2

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YOU CAN SIT AROUND AND COMPARE

BALLPARKS ALL YOU WANT, BUT NO PARK IN BASEBALL

COMPARES TO FENWAY.Carlton Fisk

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Join a Player on the FieldJust before first pitch in front of the Fenway crowd, the young Red Sox fan in your life will take the field with one of the players at their positions and join them for the singing of the National Anthem!Total Winners: 8

Two Tickets in the Owners’ SuiteWatch a game in one of the best suites at Fenway Park. Package includes two tickets, a parking pass, a pre-game VIP tour, and food and beverages served in the suite.Total Winners: 10

Watch an Inning Inside the Green MonsterYou and a guest will watch an inning from a unique vantage point at Fenway, inside the Green Monster. You will even help the scorekeepers place some of the numbers during the inning!Total Winners: 10

Own Authentic Fenway Park SeatsBring a pair of historic seats from Fenway Park into your home. These are the same seats from which fans witnessed ‘04 & ‘07 World Series victories, Carlton Fisk wave the ball fair in ‘75, and so much more! Total Winners: 10

Red Sox Destinations Experience for TwoYou and a guest will enjoy a VIP Tour of Fenway, a meet and greet with a current Red Sox player with autographs, photos, a Q & A session, and a buffet lunch with unlimited food and beverages.Total Winners: 50

Pre-game VIP Tour and Batting PracticeYou and a guest will enjoy a private, pre-game VIP Tour of Fenway Park, including the chance to get an up-close view of the players from the field during batting practice.Total Winners: 100

Picnic in the Park Join the players for an autograph session, BBQ dinner, entertainment, goodie bags, and attend a live auction of one-of-a-kind player donated experiences and merchandise.Total Winners: 10

Red Sox Summer CampGive a child age 5 to 13 the ultimate experience of a week of baseball instruction combined with meeting a current player or Wally the Green Monster and a VIP Tour of Fenway. Total Winners: 10

Visit the NESN Booth You and a guest will visit the NESN Television booth for an inning to see how the broadcast is produced. Meet the broadcasters and take in the view of the game from this unique vantage point. Total Winners: 10

Party with WallyDo you know a young Red Sox fan that is celebrating his or her birthday? Throw them a party they will never forget for up to 20 friends at Fenway Park with Wally the Green Monster. Total Winners: 2

Grounds Crew Helper for the DayThe young Red Sox fan in your life will get to help the grounds crew prepare the field before a game. Activities may include helping to hold the watering hose and delivering one of the bases to the infield.Total Winners: 5

Dinner with a Red Sox LegendEnjoy a delicious complimentary dinner before a game in Fenway’s EMC Club with a Red Sox Legend. Package includes a personalized autographed photo with the former player.Total Winners: 8

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FENWAY’S LARGEST CROWD WAS ON

SEPTEMBER 22, 1935 WHEN 47,627 FANS ATTENDED A

DOUBLEHEADER WITH THE NEW YORK YANKEES

Boston Red Sox

FENWAY PARK IS MAGICAL. THERE’S NO BALLPARK,

STADIUM OR ARENA QUITE LIKE IT.

Tim Kurkjian, ESPN

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For members who prefer to use their Total Points on a “Buy it Now” reward, we will launch the Red Sox Rewards Marketplace during the second half of the season with additional great rewards. Here are just a few of the types of items that will be available through the Marketplace. More items will be added throughout the 2013 season.

RED SOX REWARDS MARKETPLACE

Additional Game TicketsGame tickets in various sections of Fenway Park to select games throughout the season.

Red Sox Player Autographed ItemsItems such as photos and baseballs that are autographed by past and present Red Sox players.

Personalized Scoreboard Messages A Scoreboard Message at Fenway Park including an 8" x 10" color print of the message.

Warning Track for Batting PracticeWatch the Red Sox take batting practice up close and personal from the warning track behind home plate.

Gift CardsVarious gift cards for Red Sox merchandise, concessions, items, or Fenway area restaurants.

Fenway Park ToursA complimentary Fenway Park Tour for two guests.

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FENWAY PARK...OFFERS, AS DO MOST BOSTON

ARTIFACTS, A COMPROMISE BETWEEN MAN’S EUCLIDEAN

DETERMINATIONS AND NATURE’S BEGUILING IRREGULARITIES

John Updike

FENWAY IS THE ESSENCE OF BASEBALLTom Seaver

FREQUENTLY ASKED QUESTIONS

Who is eligible for Red Sox Rewards? In 2013, Royal Rooters Club members will be the

exclusive charter members of the Red Sox Rewards program. We hope to expand the program to include all of our Season Ticket Holders for the 2014 season.

Is there a cost to join the program? No, it is a benefit that is included in your Royal

Rooters Club membership.

What happens if I lose my card(s)? Similar to a lost credit card, we will cancel your lost

Rewards Card(s) and reissue a new set of cards that will have the same tickets and eCash loaded onto them. As your cards will remain active until you cancel them, please contact Tarah Mahoney at 617.226.6598 as soon as you realize they have been lost to receive replacement cards

How do I request Partner Cards? You can request Rewards Cards for partners that use

ten (10) or more games. Simply log in to your account and provide an email address, and your partners will receive an email with instructions on how to set-up their own account.

Partners will earn their own Red Sox Rewards points and will be able to manage their own eCash balance on their own personalized Rewards Cards.

Are these the only rewards available for the 2013 Season?

This brochure includes the initial set of rewards, but additional rewards will be added throughout the entire season.

Is the choice between digital or paper tickets an all or nothing choice?

No, you’ll have a great deal of flexibility throughout the season to use digital or paper tickets and can manage this process through your My Tickets account. Your choice between digital or paper tickets is simply how you will receive your tickets initially. If you choose paper tickets initially, you can forward your tickets to your Rewards Cards when you want to attend a game. Conversely, if you choose digital tickets initially, you can forward your tickets to someone who can elect to pick up paper tickets at a Will Call window at Fenway on game days

Can I switch back from using my Red Sox Rewards Card to paper tickets?

We are confident that once you start using your Rewards Cards and enjoy all of the benefits that you will not want to switch back. However, if you change your mind we will gladly re-issue paper tickets, after the month of April, for the remaining games of the 2013 season. You can also change from paper tickets to digital tickets after April as well.

Can I transfer points between accounts? You can transfer Total Points between partner accounts

if you want to pool your points to bid on an auction or buy an item from the Marketplace. Average Points are not transferable between accounts.

Will my accrued points carry over from one season to the next?

Other teams with similar programs have members’ entire points balance expire at the end of the season. Red Sox Rewards will allow you to rollover 25% of the balance of your remaining Total Points each season.

Average Points are reset to zero at the end of each season to ensure that every Red Sox Rewards member has an equal opportunity to reach the various tiers each season and enjoy the commensurate rewards.

Will I be able to purchase more points? No, you cannot buy points to add to your account.

The only way to accumulate more Rewards Points is to earn them.

If I Toss or sell my tickets, will I still get points for the tickets being used?

Yes, you will still earn 10 Total Points for every ticket that is used at all, regardless of whether you use it yourself. However, remember that you will earn double the amount of points if you use your Rewards Card as your form of entry.

Are these the only ways to earn points throughout the season?

We may announce additional ways to earn points as well as games with bonus point opportunities throughout the season.

What happens to unused stored value on my card at the end of the season?

If you renew your tickets the following year, you can rollover your balance and it will remain on your Rewards Card, or you can apply your balance towards renewal payment for your season tickets. If you cancel your account, you may withdraw your balance by paying a small service fee (5% of the value).

If you have any other questions, please call us at 617.226.6598 or email [email protected].