BOMGAR VS SKYPE BUSINESS UPDATED: 1/6/2018

B O M G A R . CO M

USING SKYPE? ONLINE MEETING TOOLS MAY NOT CUT IT

With the rise of telecommuting and Bring Your Own Device (BYOD) initiatives, workplace technology is rapidly becoming more geographically distributed and complex. Companies are conducting more and more of their processes remotely, from online meetings to customer support. In an attempt to save money, many companies attempt to use existing online meeting tools for remote support and vice versa. But while this may decrease the initial investment, the resulting inefficiencies typically end up costing more in the long run.

Because it is designed for online meetings, Microsoft Skype for Business doesn’t offer the advanced capabilities enterprise help desks need to provide support to their end users. Because Bomgar Remote Support is designed specifically for support, even presentation and collaboration features are designed to aid the process of incident resolution.

Bomgar’s secure remote support solution enables supporttechnicians to access and fix nearly any system or device.

THE BOMGAR ADVANTAGE

PROVIDE SUPPORT ACROSS MULTIPLE PLATFORMSBomgar allows reps to provide support to and from nearly all of the leading operating systems, including Windows, Mac and Linux systems, plus iPads, iPhones, and Android devices.

In contrast, Skype for Business has a number of limitations when connecting across different platforms: Linux is not supported, and Mac and mobile device support is very limited.

SIMPLIFY SECURITY & COMPLIANCEBomgar enables IT organizations to keep tight control over who has access to company end systems. Deployment options range from an on premise physical appliance to a dedicated cloud appliance hosted in a secure Bomgar datacenter. Unlike Skype, Bomgar enables:

• GRANULAR PERMISSIONS: Restrict technician access to the folders and applications they need to do their jobs

• SMART CARD AUTHENTICATION: Use smart card authentication (CAC, etc) for highly secure environments

• CENTRALIZED AUDITING: Each click and keystroked can be recorded for auditing

DEEP TROUBLESHOOTINGBecause Skype is not designed for support, it doesn’t have deep troubleshooting capabilities. No command shell, reboot, or admin privileges are enabled, and the process of gaining remote control is fairly clunky. Bomgar, because it is designed for enterprise support needs in mind, has dozens of tools and shortcuts to help technicians streamline the troubleshooting process.

HOW BOMGAR COMPARES TO SKYPE FOR BUSINESS

BOMGARAppliance or Cloud

Skype for BusinessSaaS or On Premise

SECURITYFirewall Compatible

FIPS 140-2 Level 2 Validation In process 1

Secure Session Recording Limited 2

Application Sharing

Zero Footprint

Granular Rep Permissions

Privacy Screen

Smart Card Authentication

Session Keys

INTEGRATIONPre-Built Integrations w/ ITSM & CRM Tools Limited 3

Custom Integration Capability Limited 3

Branding & Customization

MULTI-PLATFORM SUPPORTWindows

Mac Limited 4

Linux

Chromebook

POS Systems

Network Devices

COLLABORATE W/ OTHER TECHNICIANSBomgar enables reps to request help from other reps based on skillset, increasing first call resolution. And Bomgar’s Embassy technology enables collaboration with external vendors without giving the vendor full privileges. Skype for Business has no options for creating a tiered support center, and it doesn’t enable intelligent collaboration or vendor access. Vendor access management with Bomgar’s Embassy functionality

EFFECTIVELY MANAGE SUPPORT TRAFFICUnlike MS Skype, Bomgar enables help desks to implement queues to manage incoming traffic and ensure end users are directed to the most qualified technicians from the start. Bomgar also integrates into existing incident-handling processes, offering pre-built integrations with nearly a dozen ITSM and CRM solutions. Skype offers only very limited integration and no queuing capabilities.

BOMGARAppliance or Cloud

Skype for BusinessSaas or On-Premise

SUPPORT PROVIDED TO/FROM MOBILE DEVICESiOS Limited 4

Android Limited 4

COLLABORATIONVendor Access

Session Sharing & Transfer

Team Chat In shared sessions only

VoIP & Audio

Reverse Screen Control

Clientless Chat

URL Push

Sponsored Access Escalation

Presentation

ESCALATIONRemote Control Limited 5

Command Shell & Scripts

System Info

Reboot

System Actions & Registry Editor

File Transfer

Run as Admin

MANAGEABILITYOne-Click Customer Client

Group Policies

Exit Surveys

Customer Portals

Session Queuing & Routing

Logging & Reporting Limited 6

Admin Dashboard

Analytics

Mass Deployment

Embedded App Support

1. Due to a recent change in NIST federal requirements, the Bomgar solution is currently in the process of re-validation

2. Skype for Business enables recording of each session, but this feature is controlled by each individual presenter, not the administrator

3. Skype’s custom integration capabilities are limited to an API, and integration capabilities are geared toward online meeting use cases (e.g., Outlook, Sharepoint, etc)

4. Using Skype on non-Windows systems requires the purchase of a separate piece of OS-specific software, and functionality is limited

5. While Skype for Business enables remote control, this is accomplished through a roundabout process geared toward the needs of online meetings

6. The only data retrieved in Skype session reports is duration of the session and other basic, meeting-relevant info

B O M G A R . C O M

©2013 Bomgar, Inc. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.

C O N T A C T B O M G A R info@bomgar.com I 866.205.3650 (U.S) I +44(0) 1494 557 350 (U.K./EMEA)

WHAT ARE YOU WAITING FOR?

Contact us at 877-826-6427 or switchmenow@bomgar.com to begin a comprehensive in-house evaluation of Bomgar

and learn first-hand why so many of your peers have already made the switch.

JOIN OTHER ORGANIZATIONS WHO USE BOMGAR TO SUPPORT THEIR DESKTOPS, LAPTOPS, AND SERVERS

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