Steven E. Davis2747 Kantian Drive, Gahanna, Ohio 43219

Phone: (614) 373-8280 E-mail: stevenearl40@hotmail.com

OBJECTIVE

Obtain a career with a reputable company where I may utilize my skills and gain further experience while enhancing the company’s productivity and reputation.Wanting grow and advance within the company for longevity.

CAREER SUMMARY

Seeking a medical position that will build clinical skills while making use of clerical and communication skills with patients and physicians. hospital that requires exceptional organizational and interpersonal skills. SKILLS SUMMARY

More than 15 years’ successful experience in customer service strengths in account maintenance, problem-solving and trouble-shooting,

Possess solid computer skills.

Proficient in Microsoft Office

Strong written and verbal communication skills

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged for Call Quality and Customer Satisfaction

Ability to work independently or with a team

Outstanding customer service and phone skills

PROFESSIONAL EXPERIENCE

Nationwide Mutual Insurance

Member Services Representative 1 September 2013 to April 2016

Receive and respond to member/customer inquiries via telephone and written correspondence in a timely and professional manner. Receive and respond to all telephone or written correspondence inquiries from members and Nationwide agents within established timeframes and policies Assist members with inquiries for Life, Home, and Auto policies via telephone, email and fax. Utilize current reference material and policies to assist and resolve any member inquiries. Document in the computer system all members’ issues follow-ups and resolution at the end of the call.

Dispatch Printing Company

Independent Contractor March 2012 to July-2015

Drive and distribute newspapers to businesses or residences on a designated route. Being independent requires the purchase of deliver supplies bags, rubber bands, etc., needed to complete daily deliveries and managing inventory to ensure completion. Responsibilities include collatingnewspapers, discussing customers' accounts with District manager, and distributing promotional items. Additional responsibilities include maintaining customers' accounts and reaching newspaper drop-off times according to schedule.

Aetna Insurance

Member Services Rep. March 2013 to September 2013

Provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members by delivering individualized programs based upon the members’ unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Aaron’s Service Center

Shipping/Receiving Manager September 2012 to March 2013

Verify, inspect, unpack and record accuracy of shipments and damage by counting, weighing, or measuring items and comparing size, weight, description, and code numbers with information on invoice or packing slip and purchase orders. Verify accuracy of orders pulled, sort and store items according to established warehouse procedures. Relocate inventory to various locations manually and by operating mechanical equipment, pallet jack, and handcart. Maintain computerized inventory records, take physical count periodically, and check against inventory control totals using computer .Follow established safety procedures and techniques to perform job duties including lifting, carrying, etc

Huntington Bank,

Mortgage Collector June 2011 to September 2012 Columbus, Oh

Contact delinquent mortgage customers by telephone or mail to collect past due payments or make alternative payment arrangements while protecting company interests. Offer solutions to avoid delinquency, explain qualifications for set up repayment plans, update financials income and expenses, and refer borrowers to Short Sale’s department and Loan Modification services. Advise the customer of pending legal action regarding repossessions, foreclosures and bankruptcies, and negative credit

bureau reporting. Research any missing or payment disputes open request to have account corrected, follow up with customer once issue completed.

EDUCATION

Columbus State Community College Certificate Office Specialist

Sinclair Community College Certificate Supply Chain Management

Currently not enrolled courses unfinished