BOMACHINA BOMACHINA BOMACHINA BOMACHINA ...2020 BOMA中国商楼宇租户“...
Transcript of BOMACHINA BOMACHINA BOMACHINA BOMACHINA ...2020 BOMA中国商楼宇租户“...
BOMA中国研究委员会出品
2020年9月
1
BOMA中国研究委员会出品
2020年9月
BOMA中国2020年商务楼宇租户满意度基准报告
2020 BOMA CHINA OFFICE
TENANT SATISFACTION BENCHMARK REPORT
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
目录
中美商务楼宇租户满意度对比分析
商务楼宇租户满意度调查之结果分析
未来办公需求展望
附录
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
商务楼宇租户满意度调查
之结果分析
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
以资产管理增值为导向专注于商业地产 · 中立第三方权威调研
放眼全球对标国际标准
租户视角楼宇全面体检
以BOMA中国基准数据
为行业标杆
专家把脉权威解读指导
楼宇提升
助力楼宇保值增值
协助集团客户建立内部基准数据
BOMA中国商务楼宇租户满意度调研权威性
来源:BOMA4
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMA中国商务楼宇租户满意度调研全面性
客观评估第三方管理水平
采用国际通用的租户满意度专业问卷
提供资产管理方向集团大脑
业主管理层决策依据
建立您的资产组合内部基准
客观评估租户对业主服务的满意度
租户需求的放大镜
查缺补漏
协助业主建立自身满意度评价体系
来源:BOMA5
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMA中国商务楼宇租户满意度调研专业性
国际通用专业问卷含12大项89题
租户服务—物业管理人员
租户服务—维修与维护人员
楼宇系统设备和运营
生命安全系统—
应急服务
安全服务与
人员
停车服务与
人员
保洁服务与人员
保洁服务—公
共区域
楼宇形象与
外观
便利设施
会计/结账
租赁服务
来源:BOMA
注:具体问卷内容将随每年全球商业地产趋势变化做出微调
6
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
7
BOMA中国商务楼宇租户满意度调查结果(2014-2020)
Y-O-Y: Year over Year 每年同比
-2pp +7pp
2018
75%
2017
79%
2016
81%
2015
74%
……
-4pp
2014
67%
+7pp
2019
77%
+2pp
2020
85%
+8pp
来源:BOMA
Y-O-Y-4pp
7
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
8
BOMA中国商务楼宇租户满意度调查分析汇总(2016-2010)
59%
77%
81%
86%
86%
87%
87%
89%
90%
90%
94%
94%
便利设施
楼宇系统—设备和运营
保洁服务与人员
停车服务与人员
不动产服务—会计/结账
安全服务与人员
租户服务—维修与维护人员
楼宇形象与外观
生命安全系统—应急服务
不动产服务—租赁服务
租户服务—物业管理人员
保洁服务—公共区域
BOMA 2016 BOMA 2017 BOMA 2018 BOMA 2019 BOMA 2020
8来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
9
BOMA中国商务楼宇租户满意度调查结果分析
满意度前三名 满意度后三名
•保洁服务与人员
•保洁服务(公共区域)
•租户服务(物业管理人员 )
•不动产服务(租赁)
86%
86%
86%
61%
74%
2019年
•便利设施
•)•楼宇系统(设备和运营)
42%
70%
•保洁服务(公共区域)
•租户服务(物业管理人员 )•便利设施
•不动产服务(会计/结账)
2018年
82% 33%
60%
73%
82%
•便利设施
•)•楼宇系统(设备和运营)
44%
66%
•安全服务和人员 80%
•保洁服务与人员
•保洁服务(公共区域)
•租户服务(物业管理人员 )
•不动产服务(租赁)/
•生命安全系统—应急服务
94%
90%
61%
81%2020年
•便利设施
•)•楼宇系统(设备和运营)
59%
77%
9
94%
来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
10
7年期均值最高的三项
保洁服务(公共区域)
租务服务(物业管理人员)
不动产服务(租赁)
… …
7年期均值最低的三项
2020年加权增速最快的三项
便利设施
楼宇系统(设备与运营)
保洁服务与人员
便利设施
楼宇系统(设备与运营)
安全服务与人员
88%
85%
83%
47%
67%
76%
26%
15%
13%
注:加权均值为2014-2020年均值
BOMA中国商务楼宇租户满意度调查结果汇总(2014-2020)
10来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
11
2020 BOMA中国商务楼宇租户满意度同比2019年表现提升
• 安全服务和人员• 便利设施
满意度上升17pp
• 停车服务与人员
满意度上升9pp 满意度上升9pp
11来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
12
2020 BOMA中国商务楼宇租户“不满意率”关键词
• 办公室灯具更换• 楼层洗手间清洁 • 健身俱乐部/设施
• 楼宇定期刊物发行• 分类垃圾回收
• 员工餐厅
• 洗车服务• 公共会议室
12来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
13
物业亲切友好
大堂清洁水平
电梯清洁水平
满意度最低 满意度波动最大 满意度增速最快 满意度降速最快
96%96%96%
出租车叫车
公共会议室
分类垃圾回收
冬季办公室温度
夏季办公室温度
办公室空气质量
员工餐厅楼宇洗车服务
健身俱乐部/设施
员工餐厅清洁水平
发行定期刊物
31%
40%40%
32%31%26%
-20%18%11%10%
注:此增/降速为加权增/降速;满意度波动参照值为标准差
2020 BOMA中国商务楼宇租户满意度调查之最
53%
13
满意度最高
来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
14
2016年
物业管理人员
2018年2020年
物业维修人员
安保服务人员
停车服务人员
保洁服务人员
(均值)
态度 专业性 效率
91% 84% 81%
86% 78% 78%
81% 75% 76%
77% 73% ---
84% --- 80%
84% 78% 79%
注: 相同问题所有服务人员中满意度最高的人员类型相同问题所有服务人员中满意度最低的人员类型
BOMA中国商务楼宇租户满意度调查——服务人员结果分析
2019年
态度 专业性 效率
90% 80% 79%
87% 76% 76%
81% 72% 82%
79% 74% ---
86% --- 81%
85% 76% 80%
态度 专业性 效率
96% 93% 90%
91% 85% 85%
89% 86% 87%
85% --- ---
84% --- 81%
89% 87% 86%
14来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
15
注:满意度波动参照值为2014-2019 标准差
BOMA中国商务楼宇满意度表现最稳定前十项(2014-2020)
满意度连续三年上
大堂清洁水平
维修人员态度
电梯清洁水平
停车处维护
培训计划在紧急事件中是否
有效
外侧入口以及广场清洁
水平
大堂公共区域维护维修
物业管理人员态度
紧急通告易懂度
培训分发资料充足有效
15来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
16
BOMA中国商务楼宇满意度波动最大前十项(2014-2020)
商业配套公共会议室分类垃圾
回收
办公室温度
适宜门禁系统
办公室
空气质量
员工餐厅清洁
楼层洗手间清洁水平
注:满意度波动参照值为2014-2019 标准差
定期刊物发行 电梯质量
16来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
17
便利设施,
12%楼宇外观, 6%
楼宇管理,
21%
租户服务,
15%
绿化管理, 1%
建筑健康与安
全, 45%
BOMA中国商务楼宇租户满意度指标重要性分析
2020 满意度重要性排序 2019 满意度重要性排序
便利设施, 7%
楼宇外观, 3%
楼宇管理,
18%
租户服务,
17%
绿化管理, 3%
建筑健康与安
全, 52%
17来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
18
2020 BOMA中国商务楼宇企业租户对选址考量因素重要性排序
37.0%
21.0%
13.0%
9.0% 8.0%
5.0% 5.0%
2.0%0.0% 0% 0%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
区位 楼宇品质 公司决策 租金水平 商务氛围 物业管理 公共交通 空间需求 停车 楼宇维护 其他
18来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
19
商务楼宇提升运营能力的关键 — 员工培训及员工发展
管理系统
培训系统
管理工具
专业供应商
提升服务质量及服务效率的四大重要因素
BOMA中国商务楼宇租户满意度提升关键
19来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
20
中美商务楼宇租户满意度对比分析
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
21
BOMA中国商务楼宇租户满意度调查中美对比
85%
2020
87%
75%
2018
86%
77%
2019
87%
来源:BOMA、 Kingsley 21
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
22
2020 BOMA中国vs美国主要城市租户满意度对比
华盛顿 芝加哥 洛杉矶
-1.1%-0.8%3.4%1.1%3.9%Y-O-Y
年同比变化
丹佛
0.6%
91%
达拉斯
-0.7%
88%90% 90%
88%
波士顿
2.0%
西雅图
2.3%
90%
86%
纽约
-1.4%
86%
中国
10%
85%
3.6%
87%
旧金山
91% 91%
迈阿密 亚特兰大
90%
来源:BOMA、 Kingsley22
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
23
未来办公需求展望
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
24
中国租户扩租计划
27%
14%
16%
73%
86%
84%2020
2019
2018
有扩租计划 无扩租计划
24来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
25
中国租户对办公面积的未来需求展望
42%
36%
38%
57%
62%
60%
1%
2%
2%
需求增加 需求不变 需求减少
2020
2019
2018
25来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
26
64%
61%
51%
35%
37%
47%
1%
2%
2%
中国员工数量预计增长情况
2020
2019
2018
26需求增加 需求不变 需求减少
来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
27
68%美国中国
商务楼宇租户续租计划
2020
2019
2018
93%
93% 65%
93%
84%
27来源:BOMA、 Kingsley
68%
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
28
附录
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
29
82%
86%
94%
V.S 2019
V.S 2018
V.S 2018
2020
2019
2018
(1)租户服务 — 物业管理人员
8pp
4pp
12pp
29来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
30
(2)租户服务 — 维修与维护人员
79%
81%
87%
V.S 2019
V.S 2018
V.S 2018
2020
2019
2018
6pp
8pp
2pp
30来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
31
(3)楼宇系统 — 设备和运营
66%
70%
77%2020
2019
2018
V.S 2019
V.S 2018
V.S 2018
7pp
11pp
4pp
31来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
32
79%
82%
90%
(4)生命安全系统 — 应急服务
2020
2019
2018
V.S 2019
V.S 2018
V.S 2018
8pp
3pp
11pp
32来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
33
80%
78%
87%
(5)安全服务和人员
2020
2019
2018
V.S 2019
V.S 2018
V.S 2018
7pp
2pp
9pp
33来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
34
78%
74%
81%
V.S 2019
V.S 2018
V.S 2018
4pp
7pp
(6)保洁服务和人员
2020
2019
2018
3pp
34来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
35
82%
86%
94%
V.S 2019
V.S 2018
V.S 2018
8pp
(7)保洁服务 — 公共区域
2020
2019
2018
12pp
4pp
35来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
36
77%
77%
86%
(8)停车服务和人员
2020
2019
2018
V.S 2019
V.S 2018
V.S 2018
9pp
0pp
9pp
36来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
37
76%
81%
89%
V.S 2019
V.S 2018
V.S 2018
8pp
(9)楼宇形象与外观
2020
2019
2018
13pp
5pp
37来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
38
44%
42%
59%
V.S 2019
V.S 2018
V.S 2018
(10)便利设施
2020
2019
2018
2pp
17pp
15pp
38来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
39
73%
79%
86%
V.S 2019
V.S 2018
V.S 2018
7pp
(11)不动产服务 — 会计/结账
2020
2019
2018
6pp
13pp
39来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
40
79%
86%
90%
V.S 2019
V.S 2018
V.S 2018
(12)不动产服务 — 租赁服务
2020
2019
2018
4pp
11pp
7pp
40来源:BOMA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
41
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
42
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
43
关于BOMA
BOMA 国际建筑业主与管理者协会,是拥有110多年历史的国际联合组织,成立于1907年,总部位于华盛顿,在17个国家、230多个城市拥
有分会,是全球公认的商业地产行业运营管理领域中具有领导作用的代表机构。BOMA会员包括基金、银行、保险、信托、开发商等持有资
产的业主方、资管公司、物管公司、以及商业地产相关上下游机构,其会员拥有与管理超过全球16亿平方米的商业物业,覆盖全球80%的地
区和城市。BOMA在建立全球商业地产运营管理国际标准和教育培训上做出了重大贡献和成就,得到北美17500家业主会员的支持,其中包
括众多北美知名业主,他们多次获得BOMA国际TOBY大奖,此大奖旨在对国际上运营管理突出的商业地产建筑和团队给予最高荣誉和表彰,
这是行业的最高国际认可。
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
北京 . 上海www.bomachina.org
Tel(86-10)65663220
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA BOMACHINA
BOMACHINA BOMACHINA BOMACHINA