Boise Public Library Policy Review December 7, 2016

Policy items reviewed and presented are as follows:

SECTION 1.00 - BOARD OF TRUSTEES

• Policy 1.01, Board of Trustees• Policy 1.02, Public Complaints

SECTION 2.00 - PERSONNEL

• Policy 2.01, Personnel• Policy 2.02, Continuing Education

Staff Recommendations:

Policy sections 1.00, Board of Trustees, and 2.00, Personnel in the Boise Public Library policy manual are presented to the Library Board for review. Staff has no recommended changes and these documents are presented for information purposes only, unless the Trustees direct changes to the policies.

Document Type: Number: Effective: Revised:

BOARD OF TRUSTEES

Policy 1.01 03-01-1103-01-11

Pursuant to Title 33, Chapter 26 of the Idaho Code, the Board has among its powers the authority to establish policies for the governance of the Library. The Board authorizes the Director to establish regulations to further the Board's policies.

The Board will review these policies on an annual basis, prior to its September meeting.

The Board may amend these policies at any time.

The Board shall conduct its business in accordance with By-Laws established by the Board for its own governance. The Board may amend its By-Laws at any time.

Document Type: Number: Effective: Revised:

PUBLIC COMPLAINTS

Policy 1.02 03-01-11

03-01-11

The Board welcomes constructive criticism to improve the Library. All complaints should be resolved through the proper channels in the following order:

1. Staff2. Management3. Director4. Board

Any complaint about the Library, including policies, regulations, facilities, or services, should be referred through proper administrative channels before being presented to the Board for consideration and action.

Document Type: Number: Effective: Revised:

PERSONNEL

Policy 2.01 03-01-1112-02-15

The Board follows the personnel policies of Boise City, as outlined in the Boise City Employees Handbook.

The Board has sole responsibility for hiring, supervising, and evaluating the Director, who serves at the pleasure of the Board.

Nevertheless, the Board expects members of the Library's management to bring serious concerns related to the Director's job performance to the attention of the Board. These concerns would include: 1) job performance that clearly does not meet the job description or job performance standards adopted by the Board; 2) intentional actions by the Director that circumvent the written library policies as adopted by the Board; 3) the creation of a hostile, harassing, or threatening work environment whether as an ongoing practice or a single incident; 4) unethical or illegal actions or behavior.

The Director and supervisory staff have the authority to dismiss any library employee whose attitude, professional ethics and conduct, or performance of duties make such action advisable. The Director and supervisory staff shall follow the personnel policies of Boise City when exercising this authority, as outlined in the Boise City Employees Handbook.

The Library is committed to providing equal employment opportunities for all persons.

Document Type: Number: Effective: Revised:

CONTINUING EDUCATION

Policy 2.02 03-01-1103-01-11

The Board encourages the personal and professional development of staff members through participation in civic, educational, and professional organizations. Attendance at library institutes and the conferences of library associations may be financed within the. restriction of the Library's budget. Insofar as it is feasible, attendance at conferences will be rotated among eligible staff members.

All non-probationary members of the staff, regardless of job classification, are eligible to apply for permission to attend work-related conferences, workshops, and classes on library work time. Exceptions for introductory or temporary staff may be made at the discretion of the Director or designee. Opportunities for training will involve as many people on the staff as feasible given budgetary and staffing constraints. Priority will be given to training that supports Library strategic plan activities and/or supports an individual employee's approved performance plan for work-related training.

BOISE PUBLIC LIBRARY

CUSTOMER COMMENT CARD

STATISTICS

FOR

Jul. - Sept. Fiscal Year 2016

Boise Public Library Customer Comment Card Statistics - Main Library FY 2016: Jul - Sep

Overall Experience Was a staff

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

Have had trouble downloading eBooks to my Kindle - it now seems there is an extra step in the process. Make it simple! If anything, downloading should get simpler with

4- Jul - Sep technology advancements. Yes

The library should offer community outings/field trips, like

4- Jul - Sep Houston Public Library does. Yes

I am just so impressed by the amount of services offered, the friendly assistance, the variety of services and activities provided at the libraries here in Ada county. I love coming to the Boise Main Library and Hillcrest. You

4 - Jul - Sep guys rock! Thank you so much for all you do!! Yes

Please bring back paper tracking for summer reading. The visual is helpful for my kids and much easier for me

4 - Jul - Sep to track. Thank you.

There is a degree of condescension by library staff 4 - Jul - Sep (under 30) towards guests/patrons over 70.

Feels changes are needed. Concerned about the amount 4 - Jul - Sep of homeless people at the library.

4- Jul - Sep A shorter pick-up time on books that have long wait list.

Response to patron

Further

Response to follow up

patron necessary

No contact information

listed No

No contact information

listed No

None necessary No

Email No

No contact information

listed No

None necessary No

Email No

Boise Public Library Customer Comment Card Statistics - Main Library FY 2016: Jul - Sep

Overall Experience Was a staff

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

Disappointed in Library's program and music on the

Lewis and Clark expedition was poorly attended. Maybe

4- Jul - Sep consider not scheduling competing programs.

Thank you Boise Public Library for the most incredible and inspiring Summer Reading Program. It motivated my whole family to read, read & read. We can't wait to

participate next summer. The books, prizes, trophies

4 - Jul - Sep made reading even more magical!

4- Jul - Sep Great library staff.

4 - Jul - Sep The library stinks!

My daughter and I did the summer reading as we have

done for years. Even sign up was difficult - we have 2 cards. Entering our reading times was too hard for my daughter, need an easy entry and easy way to toggle

4 - Jul - Sep between readers.

4 - Jul - Sep Great library staff. Yes

4 - Jul - Sep Lack of gender-free bathroom is disappointing.

Response to patron

Further

Response to follow up

patron necessary

Email No

None necessary No

None necessary No

No contact information

listed No

Email No

None necessary No

No contact

information

listed No

Boise Public Library Customer Comment Card Statistics - Main Library FY 2016: Jul - Sep

Overall Experience Was a staff

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

I miss having an app to quickly add books to my wish list.

Bookmyne had it's issues, but it was good for that.

4 - Jul - Sep Please bring back that functionality. Thanks Yes

Response to patron

Further

Response to follow up

patron necessary

None necessary No

Boise Public Library Customer Comment Card Statistics - Collister FY 2016: Jul • Sep

Purpose in

Overall Experience

Did you find

coming to Library what you

Quarter Comment today? needed?

IPad station. It was a lovely surprise to find iPads in little children's area. I like the other hands or toys available at the library and would prefer word toys rather than more screens. The staff at Collister is

4- Jul - Sep always exceptional. I feel so welcomed.

I have been all over the country. This is the best. most relaxed library I have ever been in the U.S.

4 - Jul - Sep Thank you to the staff.

I would like to read to my grandson after school. The 2 study rooms always seem to be full. Please put a

4- Jul - Sep time limit on them.

When I place a hold on a DVD from home I sometimes get a Blue Ray. Not sure if it's me making the same mistake over & over, but I think the system could be more user-friendly to help us patrons avoid that confusion. Thanks for looking into

4 - Jul - Sep it.

The children are way too noisy and out of control. Running around, very distracting. Where are the

4 - Jul - Sep parents? Need library help in this!

Response to patron Was a staff

member Further

particularly Library follow up

helpful? Response necessary

None

Yes necessary No

None

Yes necessary No

No contact information

listed No

None Yes necessary No

None

Yes necessary No

Boise Public Library Customer Comment Card Statistics - Cole and Ustick FY 2016: Jul- Sep

Overall Experience

Was a staff

Purpose in Did you find member

coming to what you particularly

Quarter Comment Library today? needed? helpful?

NO COMMENTS LOGGED

Further

Library follow up

Response necessary

Boise Public Library Customer Comment Card Statistics - Hillcrest FY 2016: Jul - Sep

Overall Experience

Did you find

Purpose in coming what you

Quarter Comment to Library today? needed?

4 - Jul - Sep You guys are great, but fix your internet.

4 - Jul - Sep Interesting location for a library.

Old system gave ability to sort your list (a-z). Now only gives sequential order of your lists. Would like

4 - Jul - Sep to have ability to sort lists with more options.

4- Jul - Sep Consistently, the nosiest library I have ever been in.

4 - Jul - Sep Great customer service.

4 - Jul - Sep Great customer service.

Response to patron

Was a staff

member

particularly Library Further follow helpful? Response up necessary

None Yes necessary No

No contact information

listed No

Yes Email No

No contact information

listed No

No contact information

Yes listed No

No contact information

Yes listed No

FY 2016 Final Rebudgets + Encumbrances

Early Expense Revenue Net

Description Upload Rebudget Encumbrance Sum Re budget Re budget Rebudget Reason

Capital Projects Fund Library

Bown Crossing Branch Yes 4,703,910 241,322 4,945,232 200,000 4,745,232 Open PO/ Expected completion March 2017.

IOLS System Upgrade 378,143 10,200 388,343 256,306 132,037 Open PO/ Expected completion March 2017.

Main Library Redesign 47,265 0 47,265 0 47,265 Project will resume, pending direction of Mayor/Council

Major Equip - Kiosk 262 0 262 0 262 Project contingency. Expected completion December 2016.

Major R&M - HVAC Repairs Yes 0 120,525 120,525 0 120,525 Open PO/ Expected completion March 2017.

Open PO I Upgrades to first floor of main library. Expected

Major R&M - Lighting Upgrades 1,050 184,925 185,975 0 185,975 completion March 2017.

Radio Frequency ID Yes 120,054 39,760 159,814 0 159,814 Open PO/ Expected completion March 2017

Library Total 5,250,684 596,732 5,847,416 456,306 5,391,110

--

General Fund Library

Donations made to the Library for specific/designated use (teen

Library Gift Fund 202,007 0 202,007 0 202,007 area furnishings, large print materials, etc).

Library Total 202,007 0 202,007 0 202,007

Budget for Expenditures M&O Actual Expenditures

Boise Library FY 16 EOY Savings/Revenue Calculation Worksheet

Cost Savings from Operations

$

$

12,200,265 10,465,021

Gross Budget to Actual Comparison 1,735,244 $

Adiustments for M&O Oras.

Less: Rebudgets & IOLS expense

Gift Fund Rebudgets * IOLS Fund actual expenses

Total Rebudgets

Less: Encumbrances

Total Encumbrances

Other Adjustments

Salary Savings Indirect Cost Savings

Total Other Adjustments

Net Budget to Actual Comparison

Final Total Budget for Revenues

Actual Revenues

Gross Revenue Gains

Adjustments

Total Adjustments

Net Adjusted Revenue Gains

'Net Surp/usl(Shottfall)

$ 202,007 $ 143,654 $ 345,661

$ 1,000

$ 1,000

Budget Ex12. Actual ExQ. Net Cost Sav.

$ 6,098,575 $ 5,342,676 $ 755,899 $ 1,674,046 $ 1,257,949 $ 416,097

$ 7,772,621 $ 6,600,625 $ 1,171,996

Revenue Gains from Operations

$0 $0

$12,200,265

$12,089,964

·$110,301

Net Gain/{Loss)

$0

$

$

$

$

$

$

1,735,244

(345,661)

(1,000)

(1.171.996)

216,587

($110,301)

jQ

(110,301)

106,286 j

* IOLS Funds are normally carried forward on the City's Income Statement or Operations Budgets. Since these funds are for Consortium expenses whenneeded, the Budget Office has decided to not carry forward the IOLS Funds on the Income Statement. The fund reserves are reflected in the City's BalanceSheet. The total expense is included here for informational purposes and to show as part of the EOY calculations.

IOLS Reserve Balance

Gift Fund Reserve Balance

11/21/2016

Reserve Balances

fy16 _ eoy _library

$577,618.00

$230,079.00

577,618.00 230,079.00

Boise Public Library Proposed Closures for Calendar Year 2017

The Library will be closed for each Boise City recognized holiday. Proposed variations are indicated in italics with an asterisk(*) and are not considered paid staff holidays. Staff will flex their schedules as necessary.

PROPOSED CLOSURES:

* Sunday, January 1, 2017

Monday, January 2, 2017

Monday, January 16, 2017

Monday, February 20, 2017

* Sunday, April 16, 2017

Monday, May 29, 2017

Tuesday, July 4, 2017

Monday, September 4, 2017

* Monday, October 9, 2017

Friday, November 10, 2017

Thursday, November 23, 2017

* Sunday, December 24, 2017

Monday, December 25, 2017

New Year's Day (Monday, January 2, 2017, is the City's paid holiday.)

City observance of New Year's Day

Martin Luther King Birthday/ Human Rights Day

President's Day

Easter Sunday

Memorial Day

Independence Day

Labor Day

Staff In-Service Day (All locations close on Columbus Day for staff training.)

Veteran's Day

Thanksgiving Day

Christmas Eve (f'raditionally the library has operated reduced hours on Christmas Eve closing at 1 p. m. Since Christmas Eve is Sunday and opening hours are noon at the Main Library and 1 p. m. at the branches, staff is proposing all locations not open on Sunday.)

Christmas Day