BOGIAO Dl)C vA DAo Th-OB~I HQC BA NANG

S6: 3)jg ~ IQD-DHDN

C<)NG HOA XA H<)I CUU NGHiA VI~T NAMDQcI~p - Tl}'do - H~nh phuc

£JaN{mg, ngayA/i thang 7 nam 2015

QUYETDINHBan hanh K~ hoach cua D~i hoc Da Ndng tri~n khai tlnrc hi~n

Chi th] 35-CTITW cua BQChinh tr] v~ tang cirong sl}'lanh d~o cua Dang d6i v6'icong tac ti~p cong dan va giai quy~t khi~u nai, t6 cao ,

GIAM DOC D~I HQC DA NANGCan cu Chi thi s6 35-CT/TW ngay 26 thang 5 nam 2014 cua BQ Chinh tri v~

tang ~uOng SlJ lanh dao cua Dang d6i voi cong tac ti~p cong dan va giai quyet khieunai, to cao;

Can err Luat Ti~p cong dan ngay 25 thang 11 nam 2013;Can cir Nghi dinh s6 64/20 14IND-CP ngay 26 thang 6 nam 2014 cua Chinh phu

quy dinh chi ti~t thi hanh met s6 di~u cua Luat Ti~p cong dan;Can cir Nghi dinh s6 32/CP ngay 04 thang 4 nam 1994 cua Chinh phu v~ vi~c

Thanh l~p D~i h<;>cDa N~ng;Can cu Thong tu s6 08/2014/TT-BGDDT ngay 20 thang 3 narn 2014 Clla BQ

Giao d\lc va Dao t~o ban hanh Quy ch~ t6 chuc va ho~t dQng cua D~i h<;>cvung;Can Cll Quy~t dinh s6 1287/QD-BGDDT ngay 17 thang 4 nam 2015 cua BQ

tru6ng BQ Giao d\lc va Dao t(;10ban hanh K~ hO(;1chcua BQ Giao d\lc va Dao t~o tri6nkhai thlJc hi~n Chi thi s6 35-CT/TW ngay 26 thang 5 narn 2014 cua BQ Chinh tri v~tang ~uOng SlJ lanh d~o cua Dang d6i v6'i cong tac ti~p cong dan va giai quy~t khi~un(;1i,to ca~;

Xet d~ nghi cua Truang ban Ban Thanh tra D(;1ih<;>cDa N~ng,

QUYET DINH:Di~u 1. Ban hanh kern thea Quy~t dinh nay K~ hO(;1chcua D(;1ih<;>cDa N~ng tri~n

khai thlJc hi~n Chi thi 35-CT/TW cua BQ Chinh tri v~ tang cucmg SlJ lanh d(;1ocuaE)ang d6i v6'i cong tac ti~p cong dan va giai quy~t khi~u n(;1i,t6 ca~.

Di~u 2. Quy~t dinh nay co hi~u IlJck~ illngay kY ban hanh.

Di~u 3. Chanh Van phong, Truang cac ban chuc nang cua D(;1ih<;>cDa N~ng;Thu truang cac cO'sa giao d\lc d(;1ih<;>cThanh vien, cac dan vi trlJC thuQc D~i h<;>cDaN~ng; cac t6 chuc, ca nhan co lien quan chiu trach nhi~rn thi hanh Quy~t dinh nay././--tU

NO'inh~n:-NhuDi~u3;- Thanh tra B¢ GD&DT (d€ b/c);- Van phong Dimg uy DHDN;- Cac Ph6 Giam d6c DHDN (d€ chi d~o th\fc hi~n);- Website cua DHDN (d€ dua tin);- Luu:VT,BanTIr.

GIAMDOC

GS. TS. 'fRAN VAN NAM

BOGIAo nuc DAo TAOD~I HQC DA NANG

CONG HoA xX HOI CHU NGHiA VIET NAM. . . .DQc l~p - Tl}'do - H~nh phuc

KEHOACHThlfC hien Chi thi sa 35-CT/TW cua Bo Chinh tri

v~ tang cuong sri lanh d~~ ciia Dang dBi v6'i co~g tac ti~p ~ong danva giai quyet khieu nai, tB cao

(Ban hanh kern thea Quyet dinh s61)1[JVQD-DHDN_ ngaYAJjthang 7 nam 2015Cua Giarn doc Dqi h9C Da Nang)

Thuc hien Chi thi s6 35-CT/TW ngay 26/5/2014 cua BQ Chinh tri v@tangcuong su lanh dao cua Dang d6i voi cong tac tiSp cong dan va giai quyet khieunai, t6 cao; KS hoach s6 2343/KH-TTCP ngay 02110/2014 cua Tfmg Thanh traChinh phu vS thirc hien Chi thi s6 35-CT/TW ngay 26/512014 cua BQ Chinh tri,Luat TiSp cong dan, Nghi dinh s6 64/20141ND-CP cua Chinh phu; Quyet dinhs6 1287IQD-BGDDT cua BQ tnrong BQ Giao due va Dao tao ban hanh KShoach thuc hien chi thi 35-CT/TW cua B9 Chinh tri, Dai h9C Da N~ng banhanh KS ho~ch tri~n khai thvc hi~n nhu sau:

I. Ml)C DicH, YEUcAu1.Mvc dich

- Quan tri~t, tri~n khai Chi thi s6 35-CT/TW ngay 26/512014 cua BQChinh tri, Lu~t TiSp cong dan, Lu~t KhiSu n~i, Lu~t T6 cao va cac van ban lienquan dSn toan th~ can bQ, cong chuc, nguai lao d9ng thuQc D~i h9C Da N~ng.

- Ki~n to~mt6 chuc va dQi ngu vien chuc tham gia cong tac tiSp cong dan,giai quySt khiSu n~i, t6 ca~; tang cUOngph6i hQ'Pcac Ivc lugng trong cong tactiSp cong dan, giai quySt khiSu n~i, t6 ca~. Qua do, t~o cO'sa d~ tri~n khai thvchi~n co hi~u qua Chi thj s6 35-CT/TW ngay 26/512014 cua B9 Chinh trj, Lu~tTiSp cong dan, Nghi dinh s6 64/20 141ND-CP cua Chinh phu.

- Tri~n khai d6ng bQ cac giai phap d~ nang cao trach nhi~m, hi~u quacong tac tiSp cong dan, giai quySt kip thai dan thu khiSu n~i, t6 cao nh~m gopphfin 6n dinh tinh hinh chinh tri - xa hQi, bao v~ quy@nva 19i ich chinh dang cuacong dan.

2. Yeu cAu- Xac dinh C\lth~ nQi dung cong vi~c d6i v6i cac dan vi thuQc f)~i h9c Da

N~ng va cac t6 chuc, ca nhan co lien quan thea dung chuc nang, nhi~m V\l vathc1mquySn trong cong tac tiSp cong dan va giai quySt khiSu n~i, t6 ca~.

- Tang cUOng vai tro Hlnh d~o cua c~p uy, vai tro chi d~o cua Hinh d~oD~i h9C Da N~ng va S\l' ph6i hgp ch?t che gifra cac dan vi co lien quan trongcong tac tiSp cong dan va gi:ii quySt khiSu n~i, t6 ca~.

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II. NOI DUNG TRIEN KHAI

1. Quan tri~t, t~i~n khai thuc hi~n Chi th] sA 35-CT/TW; Lu~t Ti~pcong dan, Nghrtlinh so 64/20141ND-CP

- Ban Thanh, tra tham muu voi Dang uy va Giam d6c Dai hoc Da N~ng t6clnrc quan triet, trien khai Chi thi s6 35-CT/TW cua Bi) Chinh tri v~ tang cuongsir lanh dao cua Dang d6i voi cong tac tiSp cong dan va giai qUYStkhieu nai, t6cao, Luat TiSp cong dan, Nghi dinh s6 64/20141ND-CP cua Chinh phu vShuang d~n chi tiSt mi)t s6 di8u cua Luat TiSp cong dan va cac van ban lien quandSn cac c~p uy, t6 chirc dang tai CO'quan Dai hoc Da N~ng.

- C~p uy, Bi thu Chi bi), Thu tnrong cac dan vi thuoc Dai hoc Da N~ngchi dao, t6 chirc quan triet va trien khai thuc hi~n nghiem tuc phap lu~t v8 tiSpcong dan, giai quySt khiSu n~i, t6 cao a dan vi minh; dam bao dung trinh t\f thut\lCtrong xu ly dan thu va giai quySt khiSu n~i, t6 cao.

- Thu tru6ng cac cO'sa giao d\lc d~i hQc thanh vien t6 chtrc quan tri~t,triSn khai Chi thi s6 35-CT/TW cua Bi) Chinh tri; Lu~t TiSp cong dan, Nghidinh s6 64/2014/ND-CP cua Chinh phu va KS ho~ch triSn khai thvc hi~n cuaD~i hQc Da N~ng dSn can bi) chu ch6t, can bi) tiSp cong dan va can bi) co lienquan trach nhi~m tiSp cong dan, giai quySt khiSu n~i, t6 cao t~i dan vi.

2. Tang cU'(rng quan ly nha nU'o-cv~ ti~p cong dan, giai quy~t khi~un~i, tA cao

- Ban Thanh tra chu tri, ph6i hQ'Pvai Ban Phap chS - Thi dua ra soat, d~xu~t sua d6i, b6 sung cac van ban quy ph~m ni)i bi) v~ tiSp cong dan va giaiqUYStkhiSu n~i, t6 cao trinh Giam d6c D~i hQcDa N~ng xem xet, quySt dinh.

- Ban Thanh tra xay d\ffig dV thao Quy chS ph6i hQ'PtiSp cong dan, giaiquySt khiSu n~i, t6 cao giua cac dan vi chtrc nang cua D~i hQc Da N~ng trinhGiam d6c phe duy~t; t6ng hQ'Py kiSn, d~ xu~t cua cac dan vi dS tham muu vaiGiam d6c v8 cac giai phap ho?c ban hanh cac van ban huang d~n cong tac tiSpcong dan, giai quySt khiSu n~i, t6 cao trong D~i hQc Da N~ng thea thfim quySn.

- Ban Thanh tra co trach nhi~m thea d6i, don d6c cac dan vi chtrc nangcua D~i hQc Da N~ng giai quySt kip thai, dm diSm cac dan thu cua cong danthea huang tang cUOngtrach nhi~m cua nguai dUng d§.ucac dan vi.

- Thu tru6ng cac cO'sa giao d\lc d~i hQc thanh vien, dan vi tr\fCthui)c D~ihQcDa N~ng chi d~o dan vi, bi) ph~n chtrc nang tiSn hanh r8. soat cac quy dinhlien quan dSn cong tac tiSp cong dan, giai quySt khiSu n~i, t6 cao cua dan vi dSsua d6i, b6 sung ho?c ban hanh mai phil hQ'Pv6i quy dinh phap lu~t hi~n hanhva d?c thil cua dan vi. Trong qua trinh triSn khai th\fc hi~n cac van ban quyph~m phap lu~t v8 tiSp cong dan, giai quySt khiSu n~i, t6 cao, nSu phat sinhvuang mic c§.nkip thai phan anh v8 D~i hQcDa N~ng (qua Ban thanh tra).

- Tang cuang cong tac thanh tra, kiSm tra vi~c thvc hi~n Lu~t TiSp congdan, Lu~t KhiSu n~i, Lu~t T6 cao t~i cac cO'sa giao d\lc dl;lihQc thanh vien va

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cac don vi truc thuoc, Qua thanh tra t~p trung phat hien, xu ly hoac ki€n ngh]Giam d6c' D~i hoc Da N~ng xu ly d6i voi cac tr~(yng hop vi pham ph~p lu~t,thieu trach nhiem trong viec thuc hien nhiem vu tiep.cong dan, giai quyet khieu

• J... ,nat, to cao.

3. Kien toan tA chirc, ba tri can bQ, dam bao di~u ki~n co s(r v~t ch§tti~p cong d~n va giai quyet khieu nai, ta cao

- Ban Thanh tra phoi hop voi Ban T6 chirc can bQtham muu than? I~p ~6tiep cong dan cua Dai hoc Da N~ng; b6 tri can bQ, cong chirc co pham chat,nang hrc, co kha nang huang dfin, giai thich, thuyet phuc 98 cong dan hieu v,achap hanh dung phap luat; quan tam, thuc hien day du che dQ, chinh sach doivai can bQ, vien chuc lam cong tac tiSp cong dan, giai quySt khiSu nC;li,t6 cao.

- Ban CO'sa v~t chfit va Van phong D~i hQc Da N~ng s~p xSp, b6 tri 0 Iphong tiSp cong dan vai d~y du cac trang thiSt bi lam vi~c c~n thiSt t~i tn,l sa Ca I

quan D~i hQcDa N~ng (s6 41 Le Du~n, qu~n Hai Chau, thanh ph6 Da N~ng).

- Thu truOng cac ca sa giao d\lc d~i hQc thanh vien b6 tri can bQ, vienchuc, diSu ki~n cO' sa v~t chfit dap Ung yeu c~u cong tac tiSp cong dan, giaiquySt khiSu n~i, t6 cao t~i dan vi minh.

- Ban Thanh tra ph6i hqp vai Thanh tra BQ Giao d\lC va Dao t~o va cacca quan co lien quan t6 chuc b6i duang nghi~p V\l tiSp cong dan, giai quyStkhiSu n~i, t6 cao cho thu truOng, cong chuc, vien chuc lam cong tac tiSp congdan, giai quySt khiSu n~i, t6 cao cua D~i hQcDa N~ng va cac ca sa giao d\lc d~ihQc thanh vien.

4. Thl}'c hi~n ch~ dQ ti~p cong dan, xu ly dO'n thO', giai quy~t cae vl}vi~e khi~u n~i, ta cao dung quy dinh phap lu~t

- T6 TiSp cong dan cua D~i hQc Da N~ng giup Ghim d6c D~i hQc DaN~ng thvc hi~n chS dQ tiSp cong dan dinh ky va dQt xufit thea quy dinh t~iphong TiSp cong dan cua D~i h9C Da N~ng; nang cao trach nhi~m trong tiSpcong dan, tang cUOng t6 chuc d6i tho~i trvc tiSp vai cong dan, g~n vi~c tiSpcong dan v6i ki8m tra, don d6c giai quySt khiSu n~i, t6 cao. '

- T6 TiSp cong dan, Ban Thanh tra va cac don vi chuc nang cua D~i hQcDa N~ng t6 chuc xu ly dan thu, tham muu giai quySt don thea dung quy dinhcua phap lu~t, thvc hi~n vi~c chuy8n don, huang dfin cong dan gui don dSndung ,ca quan?Nha nuac co th~m quYSn giai quySt, khong d8 xay ra tinh tr~ngdon ton, chuyen long vong, ne tranh trach nhi~m.

- TruOng Ban Thanh tra, Thu truOng cac don vi chuc nang, nguai dUngd~u cac t6 chuc thuQc D~i hQcDa N~ng t~p trung giai quySt kip thai, dung phaplu~t cac V\l vi~c khiSu n~i, t6 ca~ thuQc th~m quySn, dam bao dung trinh tv thut\lC thea 9.uy dinh?phap lu~t; phoi hqp ch~t che gifra cac don vi chuc nang d8giai quyet dfu diem V\l vi~c ngay t~i D~i hQc Da N~ng, h~n chS t6i da cactruang hqp khiSu n~i, t6 cao vuqt cfip.

IHQNAN___..*:: -::::

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- Khi co quyet dinh giai quyet khieu nai, quyet dinh xu ly t6 cao co hieuhrc phap luat, thu tnrong cac dan vi thuoc Dai h9C Da N~ng co trach nhiern t6Chl~Cth\l'~ hi~~ .ho~c c?i dao t~~c hien n~~y, ,1<h~ngd8 keo dai. Truong hop covucmg mac phai bao cao kip thoi cho ngiroi co tham quyen.

- Thu tnrong cac co sa giao due dai hoc thanh vien dan vi tnrc thuoc Dai- ') , .. . .h9C Da Nang co trach nhiem to ~huc th\l'~ hien chS dQ tiep cong dan, chi daogiai quyet cac vu viec khieu nai, to cao, kien nghi tai dan vi thea dung quy dinhphap luat.

,5. Xay dl}'ng CO'sO'dfr Ii~u, thuc hi~n ch~ dQ thong tin, bao cao congtac tiep cong dan, xu Iy dO'n thO', giai quy~t khi~u n~i, tA cao

- Ban Thanh tra co trach nhi~m xay d\l'llg, c~p nh~t, quan 1y cO'sa dfr li~uchung vS cong tac tiSp cong dan, xu ly dan thu va giai quySt khiSu n~i, t6 caocua D~i h9C Da N~ng nh~m cung cApthong tin, dap (rug yeu c~u chi d~o, diSuhanh va cong tac quan ly cua D~i h9C Da N~g.

- Thu truOng cac cO' sa giao d\lc d~i h9C thanh vien va dan vi tr\l'c thuQcD~i h9C Da N~ng th\l'c hi~n nghiem tuc chS dQ thong tin bao cao cong tac tiSpcong dan, giai quySt khiSu n~i, t6 cao va gui vS Ban Thanh tra thea quy d8 tfmghgp, bao cao Giam d6c D~i h9CDa N~ng va Thanh tra BQGiao d\lCva Dao t~o.

III. TO CHUC THVC HIJ~N1. Can cu KS ho~ch nay, cApuy, thu truang cac dan vi thuQc D~i h9C Da

N~ng co tnich nhi~m chi d~o cong chuc, vien chilc, nguai lao dQng trong dan viminh tri@nkhai th\l'c hi~n (thai gian hoan thanh truac ngay 20/8/2015).

2. Thu truang cac cO' sa giao d\lc d~i h9C thanh vien, dan vi tr\l'C thuQcD~i h9c Da N~ng can cu KS ho~ch nay xay d\l'llg KS ho~ch d@triSn khai th\l'chi~n t~i dan vi minh (hoan thanh truac ngay 20/8/2015); co bao cao hang quy, 6thang, 9 thang va nam gui D~i h9C Da N~ng (qua Ban Thanh tra) thea quy dinht~i Thong tu 03/2013/T!-TTCP ngay 10 thang 6 nam 2013 cua ~6ng ~hanh tr~Chinh phu quy dinh che dQbao cao cong tac thanh tra, giai quyet khieu n~i, tocao va phong ch6ng tham nhung. Thai gian gui bao cao duQ'c quy dinh C\l th@nhu sau:

- Bao cao cong tac quy gui truac ngay 10 cua thang cu6i quy.- Bao cao bong tac sau thang gui truac ngay 10 cua thang 6.

- Bao cao cong tac nam gui truac ngay 10 cua thang 12.

Truang hqp c~n thiSt, D~i h9CDa N~ng se yeu c~u Thu truang cac dan vibao cao dQtxuAt.

3. Ban Thanh tra D~i h9C Da N~ng t6 chuc thanh tra, ki@mtra vi~c th\l'chi~n phap 1u~t vS tiSp cong dan, giai quySt khiSu n~i, t6 ,cao t~i cac cO' s~ giaod\lc d~i h9C thanh vien va dan vi tr\l'CthuQc, kip t?ai khac ph\lc nhfrng ,ton t~i,h~n chS, nang cao chAt luqng, hi~u qua cong tac tiep cong dan, giai quyet khieun~i, t6 cao (Thai gian th\l'Chi~n tu thang 9/2015)

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4. Truong Ban Thanh tra co trach nhiem kiSm tra, don d6c viec tliiSnkhaithirc hien kS hoach; tong hop tinh hinh, bao cao Giam d6c Dai hoc E>a N&ngthea quy dinh.

5. Trong qua trinh thuc hien nSu phat sinh virong mac, dS nghi cac dan vibao cao kip thai vS Dai hoc Da N&ng (qua Ban Thanh tra) dS xem xet, giaiquyet.'.

GIAMDOC

A' w

GS. TS. TRAN VAN NAM

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B¢ GrAo DVC BAo TAOD~I HQC DA NANG

s6: bf04 IBC-DHDN

C<)NGHOA XA HQI CHU NGHiA VIE:T NAMDQc l~p - T\l' do - H~nh phllC

Da Nfmg, ngayO!Jthang 11ndm 2015

BAocAoV~ viec tri~n khai K~ hoach thtrc hien Chi thi s6 35-CT/TW cua Bo Chinh tri. .... ..

v~ tang cirongS,! lanh d~o ciia Dang d6i voi cong tac ti~p cong danva giai quy~t khi~u n~i, t6 cao

Th1Jc hien cong van s6 5584/BGDDT-TTr ngay 28 thang 10 nam 2015 cua BQGiao due va Dao tao, Dai hoc Da N~ng (DHDN) bao cao viec trien khai K~ hoach thuchien Chi thi s6 35_-CT/TW ngay 26/5/2014 cua BQ Chinh tri v~ tang cuong sir lanh daocua Dang d6i voi cong tac ti~p cong dan, giai quyet khieu nai, t6 cao (ban hanh kern theoQuyet dinh s6 1287/QD-BGDDT ngay 17/4/2017 cua BQ tnrong BQ Giao due va Daotao) tai dan vi nhu sau:

1. Can cir VaGnoi dung K~ hoach cua BQGiao due va Dao tao, DHDN da xay dvngva ban hanh "K~ hol;tchthvc hi~n Chi thi s6 35-CT/TW cua BQ Chinh tri v€ tang cucmgsv Ianh dl;tocua Dang d6i vai cong tac ti~p cong dan, giai quy~t khi~u nl;ti,t6 cao" (banhanh kern thea Quy~t dinh s6 3498/QD-DHDN ngay 14/712015 cua Giarn d6c DHDN).

2. Dang uy va Ban Giarn d6c DHDN da chi dl;tot6 chlrc quan tri~t Chi thi s6 35-CT/TW cua BQChinh tft v~ tang cWIng S1JIanh dl;tocua Dang d6i vai cong tac ti~p congdan va giai quy~t khi~u n?i, t6 cao, Lu~t Ti~p cong dan d~n cac c~p uy, t6 chlrCdang, cacdan vi tl;tiCa quan DHDN.

3. Da thanh l~p T6 ti~p cong dan cua BHDN va tri~n khai hol;tt dQng Clla T6 ti~pcong dan tl;titn,l So' Ca quan DHDN (s6 41 Le Du~n, th,'mh ph6 Da N~ng).

4. Xay d\rng va ban hanh van ban quy phl;trnnQi bQ "Quy dinh v€ ti~p cong dan,giai quy~t khi~u nl;ti,t6 cao cua Dl;tihoc Da N~ng".

5. T6 chlrc ki~rn tra tinh hinh tri~n khai K~ ho?ch thvc hi~n Chi thi s6 35-CT/TWcua BQ Chinh tri v~ tang cucmg sv Ianh dl;tocua Dang d6i vai cong tac ti~p cong dan,giai quy~t khi~u nl;ti,t6 cao tl;ticac ca So' giao d\lc dl;tihoc thanh vien va cac dan vi trvcthuQc.

Tren day Ia bao cao cua DHDN v€ vi~c tri~n khai K~ hOl;tchthvc hi~n Chi thi s635-CT/TW cua BQ Chinh tft v~ tang cucmg sv Ianh dl;tocua Dang d6i vai cong tac ti€pcong dan, giai quy~t khi~u n?i, t6 cao. R~t rnong nh~n duQ'c S1Jchi d?o kip thai cua BQGiao d\lc va Dao t?o./.

NO'i nhfin:- Thanl~ tra - BQGD&DT (tid ble);- Giam d6c DHDN (tid ble);- Luu: VT, TTr.