BMS Help File

BMS Tool TrainingBusiness Management SystemProcess and Performance Connected..

Intranet: http://bms.techmahindra.comInternet: https://bms.techmahindra.com

#Copyright 2013 Tech Mahindra. All rights reserved.1AgendaBMS Home PageStrategy, Governance, Sales and SolutioningService Delivery ProcessesSupport Function ProcessesOrganizational Assets, Engineering Toolkits and Quick Links#Copyright 2013 Tech Mahindra. All rights reserved.2BMS Home Page#Copyright 2013 Tech Mahindra. All rights reserved.3BMS: Content and LayoutHome Page This is the main Page of the Portal. Middle part represents Quality Policy, Quality Philosophy, BMS Structure and Updates from Qway. Right side displays access to Quick links and BMS help.

#Copyright 2013 Tech Mahindra. All rights reserved.4BMS: Home PageHome Page has top panel with navigation links, BMS view selection panel, Browse BMS dropdown menu and Search Panel which are available on the inner pages also.

Top PanelThe top panel contain links to Engineering Toolkits and Organizational Assets.BMS View Selection Panel displays views to customise document listing.Search panel is available for searching documents on BMS. BMS Info icon is availble to display information regarding BMS compliance to various Quality Standards i.e. ISO, CMMi etc.Top Panel

Top PanelSearch PanelBMS Info IconBMS View Selection Panel#Copyright 2013 Tech Mahindra. All rights reserved.5BMS: Home PageBrowse BMS lists following Menu ItemsStrategyGovernanceSales and SolutioningSales ProcessesSolutioning ProcessesService DeliveryManagement ProcessesLifecycle MethodologiesCompetency De;livery ProcessesCompetency Support ProcessesVertical Delivery ProcessesSupport Function ProcessesRight Panel displays quick links to KEE and BMS Feedback Management System, and BMS help.

Browse BMS Drop Down MenuMiddle Part#Copyright 2013 Tech Mahindra. All rights reserved.6Strategy, Governance, Sales and Solutioning#Copyright 2013 Tech Mahindra. All rights reserved.7BMS Menu Structure: Strategy, Governance, Sales and SolutioningStrategyPoliciesFunction ManualOrganizational ObjectivesGovernanceManagement ReviewsCustomer SatisfactionRisk ManagementMeasurement and AnalysisSales and SolutioningSalesSolutioning#Copyright 2013 Tech Mahindra. All rights reserved.8BMS : Strategy and Governance

Governance -> Customer SatisfactionStrategy -> Policies#Copyright 2013 Tech Mahindra. All rights reserved.9BMS : Sales and Solutioning

Sales and Solutioning -> Sales ProcessesSales and Solutioning -> Solutioning Processes#Copyright 2013 Tech Mahindra. All rights reserved.10Service Delivery#Copyright 2013 Tech Mahindra. All rights reserved.11BMS Menu Structure: Service DeliveryManagement ProcessesProgram ManagementProject ManagementPortfolio ManagementODC ManagementLifecycle MethodologiesWaterfallOOAD Agile TestingSystem IntegrationMaintenance and SupportTransitionProduct EngineeringCOTSCompetency Delivery ProcessesEngineering SolutionsIMS/MSBSGCompetency Support ProcessesSAPEnterprise ApplicationsHIPAABISEAMSE-LearningVertical Delivery ProcessesManufacturing -> AerospaceTelecom -> NTSS#Copyright 2013 Tech Mahindra. All rights reserved.12BMS: Service DeliveryService Delivery Contains Sub categories like Management Processes, Lifecycle Methodologies, Competency Delivery, Competency Support and Vertical Delivery Processes.Management and Lifecycle Methodologies Processes are presented through methodology based views.

#Copyright 2013 Tech Mahindra. All rights reserved.13BMS: Project Management Methodology View

This Area displays the process flow chart for the methodology. Click a phase in the flow chart to view its related documents in the right panel. button Click on the button to Hide/show Right PanelThis Area displays the list of generic processes applicable throughout the methodology execution. Click a generic process to view the list of related documents. This Area displays types of artefacts available under selected Phase. Click on the artefact type to view the list of documents of available under selected Artefact type.This Area displays all the Procedures, templates, forms, checklists, and guidelines applicable during the phase. The name of the phase is displayed on the top of the panel.#Copyright 2013 Tech Mahindra. All rights reserved.14

BMS: Lifecycle Methodology Viewbutton #Copyright 2013 Tech Mahindra. All rights reserved.15BMS: Competency Delivery ProcessesThe methodology view available under Competency Delivery Processes :IMS/MSIT Infrastructure Management

#Copyright 2013 Tech Mahindra. All rights reserved.16

BMS: Competency Support ProcessesCompetency Support Processes -> SAP#Copyright 2013 Tech Mahindra. All rights reserved.17BMS: Vertical Delivery ProcessesThe methodology view available under Vertical Delivery Processes:TelecomNTSS

#Copyright 2013 Tech Mahindra. All rights reserved.18Support Function Processes#Copyright 2013 Tech Mahindra. All rights reserved.19BMS: Support Function ProcessesLinks to the Support Functions BMS pages can be accessed from Browse BMS dropdown menu. Click on a submenu to go to the relevant support function BMS page.

Click on a Support function submenu item to access the content in the main area.#Copyright 2013 Tech Mahindra. All rights reserved.20

BMS: HR ProcessesSupport Function Processes -> HR#Copyright 2013 Tech Mahindra. All rights reserved.21Organizational Assets,Engineering Toolkits andQuick Links

#Copyright 2013 Tech Mahindra. All rights reserved.2223BMS: Organizational AssetsLibrary of Best Practices, Process Capability Baselines, Benchmarking, Certificates, Process Training and Improvement Case studies.

Click Organization Assets for Process capability baselines, certificates, case studies etc.#Copyright 2013 Tech Mahindra. All rights reserved.

BMS: Engineering ToolkitsClick Engineering Toolkits to view engineering tools for various software languages/ technologiesEngineering Toolkits helps the associates to understand the usage of tools for various software languages/technologies and use it for automation and standardization of work across the organization#Copyright 2013 Tech Mahindra. All rights reserved.BMS: Change RequestYour suggestions to improve BMS Processes are always welcome! Use the BMS Change Management System link on the Right panel to log your suggestion or change request. PEG will review every suggestion and initiate action if the suggestion/ CR is accepted.

Click on the BMS Change Management System link. A helpdesk window opens where you can mention your suggestion or Change request details after logging in to system.#Copyright 2013 Tech Mahindra. All rights reserved.25

Login to Hub to log change request or suggestion on BMS processesBMS: Change Request

Select Qway-BMS from Support Function dropdown to raise a change request on BMS processes.Click on Create a new request to open a New Request form.

Enter details on New Request form and then click on Save to raise a call on BMS Change Management System#Copyright 2013 Tech Mahindra. All rights reserved.BMS: KEEAccess to Knowledge Management Repository

Click on the KEE System link to acdess the KEE.

#Copyright 2013 Tech Mahindra. All rights reserved.27BMS CertificationBMS training for project teams should be completed by 18th October

BMS certification for PL/PM and Team Member should be completed by 8th NovemberBMS Certification exam will be available on Quest

Exam will be available at two levels PL/PM and Team Member

Test Duration in minutes - 30 minutes

Passing percentage - 70%

Number of questions asked in exam - 20

Exam type - On Desk

Maximum number of allowed attempts - 3

Exam Details#Copyright 2013 Tech Mahindra. All rights reserved.28Thank youVisit us at www.techmahindra.comFor any query or suggestion, please drop email to Qway.PEG@ techmahindra.comDisclaimer Tech Mahindra Limited, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted by TechM is provided as is without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinion are subject to change without notice.#Copyright 2013 Tech Mahindra. All rights reserved.29BMS Path - Project Plan TemplatesProject TypeProject Plan Operational Process DocumentBMS PathDevelopment and EnhancementProject Plan Template(PRJ-TP005)Operational Process for Development and Enhancement Projects(PRJ-TP005E)Operational Process for Agile Projects (PRJ-TP005F)BMS>Management Processes>Project Management>Project PlanningMaintenance and Production SupportSoftware Maintenance Plan(ITS-TP060)Not ApplicableBMS>Management Processes>Project Management>Project Planning

IMSService Management Plan (PRJ-TP004)Operational Process for Service Management Projects (PRJ-TP005G)BMS>Management Processes>Project Management>Project Planning#Copyright 2013 Tech Mahindra. All rights reserved.30BMS Path - Project Plan TemplatesProject TypeProject Plan Operational Process DocumentBMS PathEngineering SolutionsEngineering Solutions Project Plan (PRJ-TP005D)Not ApplicableBMS>Management Processes>Project Management>Project Planning

Small ProjectsProject Plan for Small Projects (PRJ-TP005H)Not ApplicableBMS>Management Processes>Project Management>Project Planning

TestingProject Plan Template (PRJ-TP005)Test Strategy Template (ITS-TP013)BMS>Management Processes>Project Management>Project PlanningBMS>Lifecycle Methodologies> Testing#Copyright 2013 Tech Mahindra. All rights reserved.31BMS Path - Generic ProcessesProcess AreaKey TemplatesBMS PathRisk Management Risk Register Template(GOV-TP003 )BMS> Governance > Risk ManagementBMS>Management Processes>Project Management > Risk Management(Generic Processes)EstimationRefer BMS for Estimation TemplatesBMS>Management Processes>Project Management > Estimation (Generic Processes)Inspection and Reviews"Defect log Template(ITS-TP009)" used to log review and testing defectsBMS>Lifecycle Methodologies >Waterfall > Reviews (Generic Processes)Decision Analysis and Resolution DAR Report Template (GOV-TP009)BMS>Lifecycle Methodologies >Waterfall > Decision Analysis and Resolution(Generic Processes)Corrective and Preventive Action (Defect Prevention) Defect Prevention Template (PRJ-TP014)Corrective Action Form(GOV-FR004)Special Cause Analysis Template(GOV-TP010A)Common Cause Analysis Template(GOV-TP010)BMS> Governance > Process Technology and ImprovementProject MetricsRefer BMS for Metrics Templates

BMS>Management Processes>Project Management >Project Monitor and Control#Copyright 2013 Tech Mahindra. All rights reserved.32BMS Path - Generic ProcessesProcess AreaKey TemplatesBMS PathConfiguration ManagementConfiguration Management Plan Template(PRJ-TP015)Change Request Form(PRJ-FR004)PCA Report Template(PRJ-TP015B)CI Register Template(PRJ-TP015C)Change Log Template(PRJ-TP015A)BMS>Management Processes>Project Management >Configuration Management (Generic Processes)

Final InspectionFinal Inspection Report(PRJ-TP016)BMS>Lifecycle Methodologies> Waterfall> Final Inspection (Generic Processes)#Copyright 2013 Tech Mahindra. All rights reserved.33BMS Path Lifecycle MethodologiesMethodologiesBMS PathSSAD /Modified WaterfallBMS>Lifecycle Methodologies> WaterfallOOADBMS>Lifecycle Methodologies> OOADMaintenance Methodology BMS>Lifecycle Methodologies> Maintenance and SupportAgile MethodologyBMS>Lifecycle Methodologies> AgileTesting BMS>Lifecycle Methodologies> TestingBMS>Lifecycle Methodologies> System IntegrationSystem Integration

Product Engineering

BMS>Lifecycle Methodologies> Product EngineeringCOTSBMS>Lifecycle Methodologies> COTS#Copyright 2013 Tech Mahindra. All rights reserved.34