Planning Renewable Energy In Cornwall - Adrian Lea (Cornwall Council)
BMC Personas Overview 11/21/2011 Kevin Cornwall BMC Web...
Transcript of BMC Personas Overview 11/21/2011 Kevin Cornwall BMC Web...
Level Persona Key ResponsibilitiesPrimary Amit
27 years oldApplications User, IT Staff Level
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Secondary Harry35 years oldIT Manager, Applications
(Will be the admin)
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Secondary Fred30 years oldApplications Developer (May be BMC Partner)
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Secondary Jon27 years oldBMC Technical Support
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
BMC Personas Overview
Served SamanthaChannel Manager at Oliver & Associates (a BMC partner)
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Served Sarah38 years oldBMC Professional Services
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Served Kyle34 years oldBMC Software Consultants
- Create IT strategy - Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades - Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Served Margaret41 years oldDirector of IT at Swiss Bank
- Create IT strategy- Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades- Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software
Served Richard48 years oldVP of Operations at Swiss Bank
- Create IT strategy- Determine IT needs- Align business and IT goals - Download & install software, patches & upgrades- Use and master software- Troubleshoot software problems (search for answers; submit tickets)- Evaluate brands, vendors, and upgrade decisions- Authorize new purchase decisions/software standard- Authorize upgrades, renewals, additional licenses- Manage vendor relationships: software licenses, sales contracts, proposals, support contracts- Manage IT staff time & resources - Serve as technical go-to- Extend and/or integrate off-the-shelf software