BMC Performance Manager Express for Hitachi Disk …€¦ · Adding BMC Performance Manager Express...

BMC Performance Manager Expressfor Hitachi Disk Arrays

STORAGE MONITORING

USER DOCUMENTATION

Version 2.1.01

February 2015

http://sentrysoftware.com/Solutions/Storage_solution.asp

http://www.sentrysoftware.com

Contacting BMC Software

You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you canobtain information about the company, its products, corporate offices, special events, and careeropportunities.

United States and Canada

Address BMC Software, Inc.2101 CityWest Blvd. Houston TX77042-2827

Telephone 1 (713) 918 8800 or 1 (800) 841 2031 (Toll Free)

Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved.

BMC Software, the BMC Software logos, and all other BMC Software product or service names areregistered trademarks or trademarks of BMC Software, Inc.

All other trademarks belong to their respective companies.

BMC Software considers information included in this documentation to be proprietary andconfidential. Your use of this information is subject to the terms and conditions of the applicableEnd User License Agreement for the product and the proprietary and restricted rights noticesincluded in this documentation.

Restricted Rights Legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVEDUNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any dataand computer software by the U.S. Government is subject to restrictions, as applicable, set forthin FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, andDFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software,Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to thisaddress.

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Customer Support

You can obtain technical support by using the Support page on the BMC Software Web site or bycontacting Customer Support by telephone or e-mail. To expedite your inquiry, please see"Before Contacting BMC Software."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

Read overviews about support services and programs that BMC Software offers:

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You can also access product documents and search the Knowledge Base for help with an issue athttp://www.sentrysoftware.com

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web,call 800 537 1813. Outside the United States and Canada, please contact your local support centerfor assistance. To find telephone and email contact information for the BMC Software supportcenter that services your location, refer to the Contact Customer Support section of the Supportpage on the BMC Software Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that CustomerSupport can begin working on your problem immediately:

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http://www.bmc.com/support_home



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Table of Contents.....................................................................................................................................................................................11The Product

.....................................................................................................................................................................................13Synergy with BMC Performance Manager Express for Hardware

.....................................................................................................................................................................................15Supported Platforms

.....................................................................................................................................................................................15Migrating from v.1.0.00

.....................................................................................................................................................................................16Installing Hitachi Device Manager

.......................................................................................................................................................................................16Installing the Hitachi Command Suite

.......................................................................................................................................................................................19Installing the Device Manager Agent

.......................................................................................................................................................................................26Configuring the Hitachi Device Manager

.....................................................................................................................................................................................34Enabling Statistics

.....................................................................................................................................................................................36Installing BMC Performance Manager Express for Hitachi Disk Arrays

.....................................................................................................................................................................................38Adding BMC Performance Manager Express for Hitachi Disk Arrays to an ElementProfile

.....................................................................................................................................................................................42Adding BMC Performance Manager Express for Hitachi Disk Arrays to an ExistingElement.....................................................................................................................................................................................45Automatically Enabling the Application Classes

.....................................................................................................................................................................................48Creating and Importing an Adapter for a BMC Portal Solution

.....................................................................................................................................................................................54Managing Baselines and Key Performance Indicators

.....................................................................................................................................................................................58Deleting Application Classes from an Element

.....................................................................................................................................................................................58Deleting Application Classes from an Element Profile

.....................................................................................................................................................................................59Removing BMC Performance Manager Express for Hitachi Disk Arrays from the Portal

.....................................................................................................................................................................................61Viewing the Overall Activity of a Disk Array

.....................................................................................................................................................................................63Reporting the Total Traffic on an Hourly or Daily Basis

.....................................................................................................................................................................................64Reporting a Disk Space Consumption

.....................................................................................................................................................................................65Reclaiming Space of Unmapped (Unused) LUNs

.....................................................................................................................................................................................65Identifying the Hosts that can Access a LUN

.....................................................................................................................................................................................66Setting Thresholds

.....................................................................................................................................................................................68Enabling the Debug Mode

.....................................................................................................................................................................................68Troubleshooting Connectivity Issues

.....................................................................................................................................................................................70Application Classes

.......................................................................................................................................................................................71Disk Array

.......................................................................................................................................................................................72Controller

.......................................................................................................................................................................................73Fiber Port

.......................................................................................................................................................................................74Hitachi SMI-S Provider

.......................................................................................................................................................................................75SMI-S Provider Managed Array

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.......................................................................................................................................................................................76Storage Pool

.......................................................................................................................................................................................78Volume

.......................................................................................................................................................................................80Special Note on Application Collection Status

Release Notes for v2.1.01

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What's New

Default thresholds were not properly set on the Consumed Capacity Percentage parameterof the Volume application class and have therefore been removed in this new version.Manually customized thresholds will be kept when migrating to version 2.1.01 but Sentryhighly recommends removing them.

Fixed Issues

The Consumed Capacity Percentage parameter of the Volume application class was notproperly calculated and could exceed 100%.

Overview

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BMC Performance Manager Express for Hitachi Disk Arrays is an agent-less Performance Managerfor the BMC Portal environment. It allows you to automatically discover and monitor everyaspect of Hitachi disk arrays, from the general health of the array to the performance of the LUNsand from the file systems space usage to the mirroring and snapshots mechanisms latency; andto consolidate diverse monitoring needs within the Portal framework through a single solution.

To setup a complete monitoring of the disk array, we strongly recommend you to also use BMCPerformance Manager Express for Hardware that covers all the physical aspect of the disk array (statusof the disks, ports, temperature, power supplies, power consumption, etc).

Being a Performance Manager specifically designed for BMC Portal, BMC Performance ManagerExpress for Hitachi Disk Arrays uses the Portal’s web-based interface and features for installing,managing and monitoring your infrastructure.

Getting Started

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This section describes the prerequisites and the procedures you must perform before you installBMC Performance Manager Express for Hitachi Disk Arrays. Please follow the given instructionscarefully in order to ensure a successful integration of the solution within the Portalenvironment.

Minimum Requirements

The computer on which you install BMC Performance Manager Express for Hitachi Disk Arraysshould already have:

1. BMC Performance Manager Portal version 2.5.00

2. Access to an RSM i.e. Remote Service Monitor

The RSM program must be installed on a Windows platform. This can either be same as the serverwhere the Portal is installed or, any other Windows computer on the network.

Once you install BMC Performance Manager Express for Hitachi Disk Arrays, you can add as manyelements as you require in your monitoring environment.

The ProductThe BMC Performance Manager Express for Hitachi Disk Arrayspackage

The file required for the installation of BMC Performance Manager Express for Hitachi Disk Arraysis:

BPM-Express-Hitachi-DiskArrays-<version>.par

The above-mentioned file is valid for installation on Windows, UNIX and Linux.

Please contact your BMC sales representative to purchase the license to use product. The productpackage is to be downloaded from the Sentry Software website on the BMC PerformanceManager Express for Hitachi Disk Arrays product page. A trial version is available for free from theSentry Software website.

How it works

Once BMC Performance Manager Express for Hitachi Disk Arrays is installed in your Portalenvironment:

12The Product

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1. To start up the monitoring, add its corresponding application class to an element or elementprofile. The BMC Performance Manager Express for Hitachi Disk Arrays application classes arelisted under the Storage category.

2. Fill in Properties and Credentials information and click Next

3. Set the threshold parameters

4. Click Finish to validate.

Portal level

BMC Performance Manager Express for Hitachi Disk Arrays is an agent-less solution designedspecifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features andcapabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc.

Hitachi Disk Arrays level

As described above, you need to enter certain information:

Collection interval

Configuration details depending on the version.

13 Synergy with BMC Performance Manager Expressfor Hardware

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Synergy with BMC PerformanceManager Express for HardwareTo benefit from a complete monitoring of Hitachi disk arrays, BMC Performance Manager Expressfor Hitachi Disk Arrays needs to be used in conjunction with BMC Performance Manager Expressfor Hardware.

BMC Performance Manager Express for Hardware discovers all the physical components, thatis: controllers, disks, power supplies, fans, network and fiber ports, and reports hardwarefailures on these components. Additionally, it monitors the traffic on each network and fiberport.

BMC Performance Manager Express for Hitachi Disk Arrays monitors all of the performancemetrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitorsthe activity of each filer and is also able to build reports on past utilization statistics.

The complete storage monitoring solution architecture is composed of the elementsrepresented in the illustration below:

BMC Performance Manager Express for Hitachi Disk Arrays - Architecture diagram

Installation Guide

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Introduction

This chapter explains how to install and run BMC Performance Manager Express for Hitachi DiskArrays for BMC Portal.

As BMC© Performance Manager Express for Hitachi Disk Arrays is a performance managerspecifically designed for the BMC Portal environment, it uses the Portal’s web-based interfaceand features for installing, managing and monitoring your Information Technology (IT)infrastructure. The full integration with BMC Portal provides a single customizable entry point fordata from multiple sources and a single view that enables you to monitor the health andperformance of your infrastructure.

Supported PlatformsBMC Performance Manager Express for Hitachi Disk Arrays supports the following Hitachi diskarrays:

Hitachi Adaptable Modular Storage 2000 family (AMS)

Hitachi Universal Storage Platform (USP, USP-V/USP-VM)

Hitachi Unified Storage (HUS)

Hitachi Virtual Storage Platform (VSP).

Migrating from v1.0.00Owing to structural changes, an automatic migration from version 1.0.00 of BMC PerformanceManager Express for Hitachi Disk Arrays is not possible. Users of version 1.0.00 should remove thePM from all elements and completely uninstall the PM before uploading and installing v2.x..

If the previous version is not removed from the Portal and v2.x is loaded, the two PMs willappear separately in the list of application classes, and the older version will continue to monitorelements.

16Installing Hitachi Device Manager

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Installing Hitachi Device ManagerPre-requisitesBefore installing the Hitachi Device Manager, make sure that:

The server’s definitive name has been set. The installation of this software setsconfiguration variables based on the server’s DNS Name.

Adobe Flash Player is installed.

Monitoring history will be lost when upgrading to Hitachi Device Manager v.8.

Installing the Hitachi Command SuiteThe installation files are contained on the Hitachi Device Manager Server DVD.

1. Double-click the Index.html file

17 Installing Hitachi Device Manager

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2. Click Install to launch the Hitachi Command Suite installer:

3. Click Next.


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4. Choose the installation folder and click Next.

5. Click Install.


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6. When the installation is complete, click Finish.

7. Open the Hitachi Command Suite: http://<IP_Address>:22015/DeviceManagerWebService/index.jsp

8. Click on License and Install License.

Installing the Device Manager Agent1. Log into the Hitachi Command Suite Console: http://<IP_Address>:22015/

DeviceManagerWebService/index.jsp


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2. Click Install to launch the Device Manager agent installer:

3. Click Next.


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4. Select the "I accept the terms of the License Agreement" option and click Next

5. Choose the install folder and click Next. A screen will appear to ask you permission to add afirewall exception even if your server’s firewall is not enabled:


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6. Select YES and click Next.

7. Select the user account to be used for launching the agent service. Selecting NO will use theLocal System Account (recommended). Click Next.


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8. Click Install.

9. When the installation is complete, click Yes to setup the Device Manager agent. The agentwill then check connection to Device Manager (Hitachi’s Name for Command View AdvancedEdition).


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10. Select YES to specify the Device Manager server Information, change the IP address to127.0.0.1 and click Next.

11. Click OK.


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12. Select YES to enable the Execution Period of the HiScan Command. Select pre-determined orrandom hour (do not use the default 2:30am) to prevent agent conflict. Click Next.

13. Select NO in order not to set up the RAID Manager (it is not needed by Sentry / CVAE) andclick Next.

14. A message "The Device Manager agent setup has completed successfully" appears. Click OKto finish the installation.


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Configuring the Hitachi Device Manager1. Log into the Hitachi Command Suite Console: http://<IP_Address>:22015/

DeviceManagerWebService/index.jsp

2. Click the Add Storage System button located under the Administration > Storage Systemstabs:

3. Select the Storage System Type.

For Hitachi Series Storage System (VSP / USP-V), provide the IP address and Credentials:

For Hitachi Series Storage System (AMS), provide the Controller’s IP addresses andCredentials:


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4. Click OK. A Data Collection Task will be generated to add the Storage System. Click View TaskStatus for details.

5. Wait for the Data Collect Task to complete successfully.

6. (USP-V and VSP only) Create the Administrative LUN:

Click the Resources tab.

Expand all storage systems and select the recently added storage system.

Select Volumes.

Under General Tasks, select Allocate Volume and fill the fields as follows:

Host: for Physical Servers, the name of the host where CVAE is installed; for VirtualServers on ESX host, the name of the ESX host server.

Size: Can be as small as 50MB since this LUN will not actually have data.

VolumeType: Basic Volume


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Location: Internal

Click Show Plan.

Verify that the allocation task has completed correctly:

7. Make the Volume/LUN a Command Device:

Log into the Storage System.

Expand the Storage System folder and select Logical Devices.

Select the Logical Device (LUN / Volume) that you want to make a Command Device.

Click More Actions > Edit Command Devices.


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8. Enable the logical device as a Command Device:

9. (Virtual Machines on ESX hosts only / For physical hosts, skip this section) Raw DeviceMapping or LUN allocation will not work for Virtual Machines on ESX Hosts. The HBA port orHBA Card must be allocated directly to the VM. The server needs to be vt-d compatible andhave sufficient free HBA ports for each instance of the SMI-S provider you require. To allocate a port for passthrough:

Under the ESX Host’s Configuration tab, select Advanced Settings and click ConfigurePassthrough:


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Select the HBA port(s) that you wish to allocate to VMs:

Click OK.

Restart the ESX Server.

Add the HBA ports to the Virtual Machine:


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Once the VM or Physical server sees the LUN, Windows should find a new hard drive:

Click OK to create an MBR (Master Boot Record).

Run the following command: C:\Program Files (x86)\HDVM\HBaseAgent\bin>perf_findcmddev.exe view


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If the Storage System does not appear, run: C:\Program Files (x86)\HDVM\HBaseAgent\bin\hldutil

Refer to the RAID ID Translation Table below to find the OPEN-V-CM (command deviceLUN) for the storage system:

R700 for VSP

R600 for USP-V

R601 for USP-VM

10. Edit the file: C:\Program Files (x86)\HDVM\HBaseAgent\mod\hdvm\config\typeperf_cmddev.properties

11. Translate the information from hldutil to perf_cmddev.properties Disk1 HITACHI OPEN-V-CM CL1-A 0 0 00:8C 14EAE

R700 0-0 2100001B3284D3DD 2000001B3284D3DD

R700.85678.0.140 : \\.\PhysicalDrive1

The Disk Number and Model number can be copied directly.


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The Serial, CU, and LDEV Number need to be translated from HEX to Decimal.

Run perf_findcmddev view to check configuration:

Run perf_findcmddev verify to ensure configuration is valid:

The verify command will highlight any invalid or non-functional lines in the configuration:

If the configuration is valid, use the perf_findcmddev write command to save theconfiguration. Any invalid configuration lines (such as PhysicalDrive2 in the example abovewill be removed from the configuration by the write command.

12. Configure the Hitachi Command View server to use the agent:

Edit Hitachi\HiCommandServer\config\server.properties

Search for the following line: # host name for the CIM agent

server.cim.agent=


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13. Add the hostname for the CIM agent. The hostname should be the short, non-FQDN of theserver: # host name for the CIM agent

server.cim.agent=Hitachi-SMIS

14. If the server is the same as the agent (by default), take the hostname from the servervariable: server.http.host= Hitachi-SMIS

15. Restart the Server (or restart all Hitachi Services).

16. Log into Hitachi Command View Server after reboot to ensure that it is working.

Enabling StatisticsOn Hitachi storage systems, the statistics need to be enabled to allow BMC Performance ManagerExpress for Hitachi Disk Arrays to monitor performance.

Using Hitachi Storage Navigator Modular

1. Log on to the Hitachi Storage Navigator Modular console with the administrator’s account.

2. In the left pane menu, expand Resource. Click Arrays.

3. Select the array from the Array Name list. The interface corresponding to the selected diskarray opens.

Selecting the array from the Array Name list

35 Enabling Statistics

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4. In the tree view related to your disk array, click Performance > Monitoring.

Enabling Statistics - Monitoring

5. Click the Change Measurement Items button to display the Performance MeasurementItems Property.

Enabling Statistics - Changing measurement items

6. Check each item check-boxes and click OK to finish.

36Enabling Statistics

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Installing BMC Performance Managerfor Hitachi Disk ArraysUploading BMC Performance Manager Express for Hitachi DiskArrays to BMC Portal1. Place the BPM-Express-Hitachi-DiskArrays-<version>.par file in a known location on your file

system. Login to the Portal with the WBEM credentials.

Logon to the BMC Portal

37 Installing BMC Performance Manager Express forHitachi Disk Arrays

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2. Click on Portal, then under Tasks click Performance Managers.

Selecting a Performance Manager

3. Click Upload and then click Browse to open a file selection dialog box.

4. Select BMC PM Express Hitachi Disk Arrays by Sentry Software and click Upload.

5. The Portal uploads the PAR file to the database, and BPM Express Hitachi Disk Arrays nowappears as BMC PM Express Hitachi Disk Arrays by Sentry Software in the list of PerformanceManagers. The word Published next to BMC Performance Manager Express for Hitachi DiskArrays in the Performance Manager list indicates that the product is successfully installed.You are now ready to begin using BMC Performance Manager Express for Hitachi Disk Arrays.

6. In the Portal Configure tab, verify each monitored array's properties and thresholds values tomake sure all the necessary settings are properly configured.

38Adding BMC Performance Manager Express forHitachi Disk Arrays to an Element Profile

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Adding BMC Performance ManagerExpress for Hitachi Disk Arrays to anElement Profile1. Login to the Portal with normal user credentials.

2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select the Profileto which you wish to add the Storage class > Edit.

Selecting a Profile

3. The selected Element Profile’s Properties page appears. Go to Application Classes > Add.

39 Adding BMC Performance Manager Express forHitachi Disk Arrays to an Element Profile

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Adding Application Classes

4. The Element Profile Properties – Add Application Classes page appears. Choose Storage fromthe Select Category drop-down list.

Selecting the Storage Applicable Class

40Adding BMC Performance Manager Express forHitachi Disk Arrays to an Element Profile

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5. Select the application class applicable to your system and click Next.

6. On the Properties and Credentials page, enter the information required for monitoring thedisk array.

Information required to monitor Windows systems

Input Properties Description

Collection interval Select the polling interval from the drop-down list. Unit: Minutes.

Credentials Enter the login and password used to connect to the remote elementthrough WMI.

Hostname Enter the Hostname or IP address of the remote machine

Port Indicates the port number to be used by the SMI-S Agent (default: 5989).

Transport Protocol Select the transport protocol to be used by the SMI-S Agent (for HTTP, thedefault port is 5988; for HTTPS the default port is 5989).

Oversubscription SituationThreshold (%)

Enter a threshold value (%) for the consumed capacity percentage that willset the situation parameter to 1 (TRUE) and trigger a warning for thin andoversubscribed storage pools. This parameter applies only to thin StoragePool (An Alarm is triggered when the subscribed capacity percent isgreater than 100 % and the consumed capacity is higher than 75 %).

Refresh Hitachi DeviceManager

Hitachi Device Manager does not automatically take into accountconfiguration changes. Therefore, it is recommended to periodicallytrigger a procedure of refresh.

This operation is resource and time consuming in large environments.

Disable Volumes Monitoring Select an option [Yes|No] to enable/disable the monitoring of all volumes.When the volumes monitoring is disabled, discovery and collect requestsand operations are no longer performed. By default, this option is notchecked.

Debug Mode "Yes" enables the debug mode. The debug output produced is stored on theRSM server in a file located at "%RSM_HOME%/RSM(xx)/server/rsm/log/sen*_debug.log".

Please do not leave the debug mode enabled for too long as the debug filemay grow indefinitely.


Collection interval Select the polling interval from the drop-down list. Default: 5. Unit:Minutes.

Credentials Enter the login and password used to connect to the remote elementthrough WMI.

Hostname Enter the Hostname or IP address of the remote machine

41 Adding BMC Performance Manager Express forHitachi Disk Arrays to an Element Profile

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Debug Mode "Yes" enables the debug mode. The debug output produced is stored on theRSM server in a file located at "%RSM_HOME%/RSM(xx)/SEN_HDS/sen_hds_debug_hostname.log". Please do not leave the debug modeenabled for too long as the debug file may grow indefinitely.

7. After entering the element properties and credentials, you arrive at the final step for addingthe BMC Performance Manager Express for Hitachi Disk Arrays application class: Thresholds,Properties and Credentials.

8. Thresholds are automatically set by BMC Performance Manager Express for Hitachi DiskArrays section). Click Finish.

Element Profile Properties

9. Click Done to save the changes made. The BMC Performance Manager Express for Hitachi DiskArrays application class is now added to all the elements in the selected Element Profile.

42Adding BMC Performance Manager Express forHitachi Disk Arrays to an Existing Element

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Adding the Hitachi Disk ArraysApplication Class to an ExistingElement1. In the Configure tab: Click the Element to which you wish to add the Hitachi Disk Arrays

solution and the Element Properties page appears. Scroll down to Application Classes > Add.Make sure that the element's platform is defined as Storage.

Adding an Application Class

2. On the Properties – <Element> – Add Application Classes page > Select Category > Storage.

3. In the available Application Class list, select the application class applicable to the elementand click Next.

Application Class Properties

4. The Properties and Credentials page appears asking for the information required formonitoring the disk array. Enter the WBEM username and password valid on the HitachiDevice Manager. These credentials must have been previously configured in the HitachiDevice Manager as described in the Installing Hitachi Device Manager section.

5. Thresholds are automatically set by BMC Performance Manager Express for Hitachi DiskArrays. It is recommended that you leave the default thresholds as they are. Click Finish.Details on how to modify thresholds are given in the User Guide.

You can now return to the Status tab to view the monitoring of the element by BMC PerformanceManager Express for Hitachi Disk Arrays.

Integrating with BMCProactiveNet PerformanceManagement

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Overview

To integrate a Performance Manager into BMC ProactiveNet, you need to first install andconfigure the solution in BMC Portal, automatically enable the application classes and create aspecific adapter. An adapter for BMC Portal facilitates pulling of performance data from existingBMC Portal solutions into BMC ProactiveNet. Using an Adapter, you can import BMC Portalapplication classes (provided in a Performance Manager – PM) into BMC ProactiveNet. TheAdapter periodically synchronizes the performance data collected by these application classesinto BMC ProactiveNet.

Integration with BMC ProactiveNet Performance Management

45 Automatically Enabling the Application Classes

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Automatically Enabling theApplication ClassesAutomatically enabling application classes when performing a first installation

1. Uncompress the BPM-Express-for-Hitachi-DiskArrays-<version>-PM2BPPM.zip file

2. Copy all the BPM_BPM_EXPRESS_FOR_HITACHI_DISKARRAYS_SOLUTIONSEN_HDS_MAIN� xmlfiles into: <BPPM install dir>\ProactiveNet\pw\pronto\systdata\adapter-defaults

3. Restart the BMC ProactiveNet server

You will then have to create and import an adapter for a BMC Portal PM

Automatically enabling application classes when performing an upgrade of a

Performance Manager

1. Uncompress the BPM-Express-for-Hitachi-DiskArrays-<version>-PM2BPPM.zip file in <BPPMinstall dir>\ProactiveNet\pw\pronto\systdata\adapter-defaults

2. Restart the BMC ProactiveNet server

3. Remove all previously installed Hitachi Disk Arrays Portal adapters from your BPPMenvironment:

a. Open the BMC ProactiveNet Administration Console. Right-click the Adapters folder and select

Import Monitor Types and Add Adapter > BMC Portal.

46Automatically Enabling the Application Classes

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b. In the Configuration tab, set the connection parameters

47 Automatically Enabling the Application Classes

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In the Instance Name field, enter a name for this instance of the Adapter that will

perform the integration of the ‘targeted PM’ into BMC ProactiveNet.

Select the Agent where this instance of the Adapter will be executed

Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP

address, Port, BMC Portal User Name and Password

Enter the required information to connect to BMC Portal Datastore: BMC Portal

Datastore Host Name or IP address, Port, and credentials

c. Select only the Hitachi Performance Manager monitor

d. Click Continue to validate the list of application classes to remove

e. Click Next to validate the list of removed application classes

f. Click Close to terminate the procedure without adding a new adapter

You will then have to create and import an adapter for a BMC Portal PM�

48Creating and Importing an Adapter for a BMCPortal Solution

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Creating and Importing an Adapter fora BMC Portal Solution

Creating an Adapter for a BMC Portal Solution

1. Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration Console is

displayed as shown in the following figure:

Accessing the Administration tab in the Administration Console

49 Creating and Importing an Adapter for a BMCPortal Solution

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2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMCPortal.

Importing Monitor Types and Adding Adapter


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3. In the Configuration tab, enter the required information:

Setting the connection parameters

In the Instance Name field, enter a name for this instance of the Adapter that will performthe integration of the ‘targeted PM’ into BMC ProactiveNet.

Select the Agent where this instance of the Adapter will be executed

Enter the required information to connect to BMC Portal: BMC Portal Host Name or IPaddress, Port, BMC Portal User Name and Password

To successfully integrate the PM with BMC ProactiveNet, the BMC Portal User Account specified musthave at least been used once to log in to BMC Portal and have the Hitachi Disk Arrays Application Classadded to an existing element.

Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore


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Host Name or IP address, Port, and credentials

4. Click Next to continue

Selecting the Application Classes to import


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5. Select the application class to import and click Next

6. Set the Filter details if needed.

Setting filter details


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7. Click Next to Continue.

8. Set the Auto-sync poll scheduling, if needed.

Scheduling Auto-sync polls


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9. Click Next to continue. The system displays a summary of your settings, click Finish toconfirm. The Adapter has been added to the Adapters folder of the Administration Console.

Adapter added to the Adapters folder

10. To see the class instances that have been imported by the Adapter, expand the Adaptersfolder, right-click the Adapter and select Details.

We strongly recommend that you create a specific adapter for each PM you need to integrate into BMCProactiveNet to enable the update of a single PM independently.

Once created and imported, the Adapter will be displayed in the Devices folder of the BMCProactiveNet Operations Console.

Managing Baselines and KeyPerformance IndicatorsIn order to facilitate the detection of abnormalities on your monitored environment, BMCProactiveNet calculates baselines per parameter (metrics or attributes) based on valuescollected over a specified period of time to determine a normal operating range. When thecollected values for these parameters are out of range, an alert is triggered.

Some parameters are identified by default as Key Performance Indicators and thereforeautomatically included in the base lining calculation.

55 Managing Baselines and Key PerformanceIndicators

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Managing baselines

The baseline is the expected normal operating range for a metric or attribute of a monitor.

The baseline is calculated by collecting the values for a monitor’s attributes and metrics over aspecified time period and establishing a low baseline value (consisting of the 10th percentile ofall the values for a given time period) and a high baseline value (consisting of the 90th percentileof all the values for a given time period), taking a weighted average of these values over time. Ahigher weight is given to the latest data being factored into the baseline average. The accuracy ofthe baseline improves over time.

Requirements for baseline generation

For baselines to be generated for an attribute, that abnormality threshold means that thethreshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes thathave an active abnormality threshold and are also KPI attributes will have baselines generatedfor them.

Absolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements.

Managing Key Performance Indicators

The KPI attribute of a parameter can be activated or deactivated manually through the BMCProactiveNet Administration Console. In this PM, some parameters or attributes have beendesignated as important indicators of performance (KPIs). We do not recommend that thesedefault settings are modified.

However, advanced users may activate or deactivate KPIs from the BMC ProactiveNetAdministration Console.

To add or remove Key Performance Indicator (KPI) attributes for a monitor type

1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. TheKPI Administration dialog box is displayed.

2. From the Monitor Type list, choose the monitor type for which you want to add or removeKPI attributes. A list of attributes for the selected monitor type is displayed.

3. In the KPI column for the attributes that you want to add or remove as Key PerformanceIndicators:

select the KPI check box to add the corresponding attribute as a KPI

deselect the KPI check box to remove the corresponding attribute from the KPIs for thatmonitor type

56Managing Baselines and Key PerformanceIndicators

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For complete and detailed information on this procedure, please refer to the BMC ProactiveNetdocumentation available f rom BMC Web site.

Parameters for which the system by default calculates baselines as well as parametersconsidered as KPIs are respectively identified by the following icons:

Baselining

KPI

Un-installing BMC PerformanceManager Express for Hitachi DiskArrays

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The procedure is the same as for any other Performance Manager on the Portal:

1. Delete all BMC Performance Manager Express for Hitachi Disk Arrays application classes fromall elements and element profiles

2. Remove BMC Performance Manager Express for Hitachi Disk Arrays from the PerformanceManager list of the Portal.

The BMC Performance Manager Express for Hitachi Disk Arrays cannot be un-installed unless all itsapplication classes are removed from each element.

Deleting Application Classes from anElementAn application class can be deleted from an element in two ways, just as it could be addedthrough two routes: through Elements or through Element Profile.

If the element was created directly through Elements:

1. Click in the Configure tab > Properties > click on the element.

2. In the Application classes section, click Delete.

3. The Available Application Classes for Removal page appears.

4. Select the BMC Performance Manager Express for Hitachi Disk Arrays application classes andclick Next. It is possible to select more than one at a time.

5. A Changes Saved message appears, confirming that the deletion has been done.

Repeat this procedure on all elements to which BMC Performance Manager Express for Hitachi Disk Arraysapplication classes are added.

Deleting Application Classes from anElement ProfileAn application class can be deleted from an element in two ways, just as it could be addedthrough two routes: through Elements or through Element Profile.

If the Element Profile route was used click on Configure tab > Element Profile > select Profile >Edit.

59 Deleting Application Classes from an ElementProfile

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1. Once in the Element Profile Properties page, scroll down to the Application Classes sectionand click on Delete.

2. On the Available Application Classes for Removal page, select all the BMC PerformanceManager Express for Hitachi Disk Arrays classes and click Next.

3. Confirm the deletion of the selected classes by clicking on Delete.

4. A Changes Saved message pops up confirming the deletion of the application classes fromthis element profile.

The selected application classes will be deleted from all elements that were created using this elementprof ile

Removing BMC Performance Managerfor Hitachi Disk Arrays from the PortalTo un-install or remove BMC Performance Manager Express for Hitachi Disk Arrays from thePortal, you follow the same steps as for any PM on the Portal.

1. Login with super-administrator credentials and click on Portal > Performance Managers.

2. Ensure the Performance Managers list shows “0” Elements next to the name: BMCPerformance Manager Express for Hitachi Disk Arrays.

3. Select BMC Performance Manager Express for Hitachi Disk Arrays and click Delete.

4. Confirm deletion of the selected Performance Manager by clicking on Delete.

5. A message displaying successful deletion appears.

The BMC Performance Manager Express for Hitachi Disk Arrays is then completely removed fromyour BMC Portal environment.

User Guide

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Introduction

BMC Performance Manager Express for Hitachi Disk Arrays monitors all of the performancemetrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors theactivity of each array and is also able to build reports on past utilization statistics.

To setup a complete monitoring of the array, we strongly recommend you to also use BMCPerformance Manager Express for Hardware that covers all the physical aspect of the Hitachi disk arrays (status of the disks, ports, temperature, power supplies, power consumption, etc).

This chapter explains how to use each monitoring tool i.e. a separate application class within theBMC Performance Manager Express for Hitachi Disk Arrays by Sentry Software solution.

BMC Performance Manager Express for Hitachi Disk Arrays is a Performance Manager specificallydesigned for BMC Portal; consequently, it uses the same common features and procedures of BMC®Portal. This document assumes that the user knows how to use the Portal and therefore explainsprocedures only related to BMC Performance Manager Express for Hitachi Disk Arrays, and not on howto add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on howto use the Portal.

Viewing the Overall Activity of a DiskArrayIn order to visualize the activity of a disk array, use the Read Byte Rate and Write Byte Rate ofthe Disk Array application class. These parameters represent the overall traffic in megabytes persecond for each monitored array, or more precisely, each Hitachi disk array that is exposedthrough the Hitachi Device Manager (see the Installing Hitachi Device Manager section of theInstallation Guide for more information about the Hitachi Device Manager).

62Viewing the Overall Activity of a Disk Array

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1. Click the Status tab in Portal

2. Click the array icon in the tree view to visualize its current activity

Visualizing the current activity

3. Click the Transfer Byte Rate graph icons to visualize the activity of the disk array in the pasthours or days.

Visualizing the activity of the disk array

The overall activity can also be reported in GB per hour or per day (instead of MB/sec) so SANadministrators can visualize how much data has been written to or read off the disk array eachhour of the day or each day of the week (see the Reporting the total traffic on an hourly or dailybasis section for more information on this subject).

63 Reporting the Total Traffic on an Hourly or DailyBasis

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Reporting the Total Traffic on anHourly or Daily BasisBMC Performance Manager Express for Hitachi Disk Arrays not only monitors the traffic andactivity of the disk array, controllers, LUNs and physical disks in MB/sec, but also in GB per hour orper day. The exact amount of data that was read or written to the disk array, LUN or physical diskis calculated for each hour of the day and each day of the week.

The Transfer Byte Rate parameter in MB/s is accompanied by a non-rate one in GB (TransferBytes). These parameters are “cumulative”: their instantaneous value has no meaning and theyneed to be visualized in a long period of time.

1. Click the Status tab in Portal

2. When viewing the status of the disk array, controller, LUN or physical disk, click on the graphicon of the Transfer Bytes parameter.

Reporting the Total Traffic

64Reporting the Total Traffic on an Hourly or DailyBasis

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3. Choose the 12, 24 or 48 hours timeframe to visualize an hourly report. Choose the 5 or moredays timeframe to visualize a daily report

Visualizing an hourly report

Reporting a Disk Space ConsumptionMaking sure that a disk array has enough remaining disk space available is critical for severalreasons:

SAN administrators want to make sure to be able to provision disk space for new serverswhen requested, as quickly as possible.

The disk array itself may need additional disk space for specific features to work properly,like automatic snapshots, mirroring, etc.

If thin provisioning is used, the remaining disk space becomes dramatically critical since theinability to allocate additional space to a LUN when requested by the subscriber host willlead to catastrophic data loss and corruption.

The disk space used is permanently monitored for each storage pool. The “Subscribed Capacity”parameter of the “Pool” class represent the amount of disk space that has been made availableto the subscriber hosts, or in other words, the amount of disk space that is seen by the serversconnected to disk array.

The Consumed Capacity parameter of the Storage Pools class represents the actual space usagein the storage pool. For thin pools (when thin provisioning is enabled on the disk array), thisvalue is normally lower than the Subscribed Capacity, as it is the main purpose of thin

65 Reporting a Disk Space Consumption

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provisioning. For traditional pools, the Consumed Capacity parameter has the same value as theSubscribed Capacity parameter, as the entirety of the subscribed disk space is fully allocated inthe storage pool.

The Consumed Capacity Percentage parameter is the most critical one as a storage pool usagenearing 100% means that SAN administrators will not be able to create new LUNs in the storagepool. By default, no alarm or warning threshold is set on this parameter as the fullness of astorage pool may be a normal situation. However, you can set alert thresholds on this parameteras it fits your needs.

Verifying the Available Disk Space in the Storage Pool of your Hitachi Disk Arrays

1. In the Configure tab , select an element group in the tree view (the main “Infrastructure”group, for example)

2. Click on the Report tab.

3. Create a report for the last 24 hours, top 50 values of the Disk Array|Storage Pools|StoragePool|Consumed Capacity Percentage parameter of the Hitachi Disk Arrays application classfor the BMC PM Express for Hitachi Disk Arrays by Sentry Software solution.

Reclaiming Space of Unmapped(Unused) LUNsOver time, as servers connected to a SAN get decommissioned, administrators find an increasingnumber of unmapped LUNs, or volumes that are no longer used by any server. These LUNs, whileunused, still occupy disk space in the disk array. Being able to identify such unmapped LUNs andreclaim the disk space uselessly consumed by these LUNs will help administrators avoidunnecessary upgrades and extensions of their disk arrays.

Identifying the Hosts that can Accessa LUNIn most SAN configuration, each LUN belongs to a storage group whose host members are theonly ones authorized to access the LUN. This is called LUN masking. For each LUN, the solutiondisplays its WWN, the storage group to which it belongs to as well as the hosts member of thisgroup. In most cases, identifying the storage group of a LUN is sufficient to recognize the serverthat is using it.

66Setting Thresholds

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Setting ThresholdsWhenever relevant, BMC Performance Manager Express for Hitachi Disk Arrays automatically setsthresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify thethresholds of each parameter through the Configure tab > Edit Thresholds.

1. To modify the parameter thresholds of several storage objects of an element, click on theStorage (<platform>) icon in the Configure tab > Thresholds, Properties and Credentials >Edit.

or

To modify the thresholds of a particular instance, click on the instance icon > Thresholds,Properties and Credentials > Edit.

Thresholds, Properties and Credentials

67 Setting Thresholds

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Click Edit to modify the thresholds.

Any modification to the thresholds or any other properties of elements created using the"Element Profile" mode is to be done using the Element Profile route or by clicking "OverrideProfile"

2. Disable the alert conditions in the Status parameter, i.e. un-check the boxes for Warning andAlarm.

Disabling the default alert thresholds on Status

Disable the alerts on the Status parameter by un-checking the boxes

3. Enable the alert conditions on the parameter ('Status' in the image below) by checking theboxes, and manually enter the threshold values and then click Save.

Modifying threshold values

68Setting Thresholds

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Manually modify the thresholds on the parameter and activate the alerts

4. The "Success, changes have been saved" message indicates that the modifications have beenregistered.

Alerts are displayed by the parameter whose thresholds are modified.

Enabling the Debug ModeBy default, BMC Performance Manager Express for Hitachi Disk Arrays sends only the most criticalinformation, warning and error messages to the Application Collection Status parameter. Mostoften, this information is accurate enough to ensure that BMC Performance Manager Express forHitachi Disk Arrays is functioning properly. If you encounter an issue and wish to report it tocustomer support, you will be asked to enable the Debug Mode and provide the debug output tothe support team.

1. In the Configure tab > click the Element whose debug output you require.

2. Scroll down to Application Classes > click the Application class that you want to enable thedebug mode > click Edit.

3. Select Yes from the drop-down Debug Mode list > Save.By default, BMC Performance Manager Express for Hitachi Disk Arrays sends its debug outputto: %RSM_HOME%/RSM(xx)/server/rsm/log/sen_hds_debug_hostname.log".

4. Wait for 15 minutes and then disable the debug mode by selecting No.

5. Send the debug file to the support team.

Pay attention to the file size -the debug output of BMC Performance Manager Express for Hitachi DiskArrays could be very large if enabled for several days

Troubleshooting Connectivity IssuesBMC Performance Manager Express for Hitachi Disk Arrays leverages the Hitachi Device Manager .Because some connectivity issues may exist and cause BMC Performance Manager Express forHitachi Disk Arrays to fail, it is highly recommended to test the connection to the Hitachi DeviceManager before contacting the Sentry Support Team.

To troubleshoot connectivity issues:

1. Download the connection tool required from the Sentry Software Website (Downloadssection of your product). Please note that the connection tool requires Java v1.6 or higher.

2. Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool.

3. Enter the information required to connect to the system and click Test Connection.

4. Wait for the test to complete. If a connectivity issue is detected, an error message willappear. In this case, the issue encountered does not concern BMC Performance ManagerExpress for Hitachi Disk Arrays. Check your configuration to diagnose the source of the issue.

5. Click Save As to export the connection test results into a txt file. You can then send thisinformation to the Sentry Support Team.

http://www.sentrysoftware.com/Products/index.asp

Reference Guide

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Introduction

This chapter provides statistical information about resources, operating status, and performancesmanaged by BMC Performance Manager Express for Hitachi Disk Arrays. It contains tablesdescribing the parameters used in the software, grouped by Application Classes, and provides abrief description of each parameters and its default settings.

Application ClassesThis section familiarizes you with all the Application Classes used by BMC Performance ManagerExpress for Hitachi Disk Arrays on the Portal. It gives a detailed view of each application classdescribing its function and parameters.

The available Application Classes for BMC Performance Manager Express for Hitachi Disk Arraysare:

Disk Array

Controller

Fiber Port

Hitachi SMI-S Provider

SMI-S Provider Managed Array

Storage Pool

Volume

71 Application Classes

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Disk ArrayParameters

Name Description Units Default AlertConditions

AvailableCapacity

Number of terabytes available in the array(available capacity in storage pools plus the totalspace available for storage pool creation).

Terabytes (TB) None

FQDN Fully Qualified Domain Name of the array. n/a n/a

Operation Rate Amount of operations transmitted per second. Operations/s None

Port Count Number of ports on the disk array.Note: This value can be used to know the number ofrequired licenses for the monitoring system.

Ports None

Serial Number Serial number identifying the array. n/a n/a

Size Total size of the disk array in terabytes. TB n/a

StatusInformation

Detailed information about the status of the array. n/a n/a

Status Status of the array. (0 = OK; 1 =Degraded; 2 =Failed)

Warning = 1Alarm = 2

SubscribedCapacity

Number of terabytes reserved in the array. Terabytes (TB) None

Transfer ByteRate

Count of data transferred per second. Megabytes/seconds (MB/s)

None

Transfer Bytes Count of data transferred (Accumulated parameter-type).

Gigabytes (GB) None

For detailed information about Baselining and KPI, see Managing Baselines and Key Performance Indicators.

72Application Classes

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ControllerParameters


Firmware Version Version of the controller's firmware. n/a n/a

Read Cache HitRatio

Percentage of read requests that are successfullyserved by a cache.

Percentage(%)

None

Transfer Byte Rate

Count of data transferred per second. Megabytes/seconds(MB/s)

None


Gigabytes(GB)

None

Write Cache HitRatio

Percentage of write requests that are successfullyserved by a cache.

Percentage(%)

None



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Fiber PortParameters


BandwidthUtilization

Amount of bandwidth currently in use by the Fiberport.

Percentage (%) None

Operation Rate Amount of operations transmitted per second. Operations/s None

Transfer ByteRate

Count of data transferred per second. Megabytes/seconds (MB/s)

None


Gigabytes (GB) None

WWN WWN corresponding to Fiber Port. n/a n/a



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Hitachi SMI-S ProviderParameters


Version Version of the SMI-S provider composed of themajor, minor, and revision numbers.

n/a n/a


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SMI-S Provider Managed ArrayParameters


Last Refresh Time Date and time when information has last beenrefreshed.

n/a n/a

Refresh Rate Time after which information will be refreshed. minutes n/a

Statistics Reports whether the statistics have been enabled ornot on the monitored storage systems.

n/a 1 = Alarm


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Storage PoolParameters

Name Description Unit Default Alert Conditions

Capacity Total space available in thestorage pool.

Terabytes (TB) None

ConsumedCapacityPercentage

Percentage of capacity notconsumed in the storagepool.

Percentage (%) Warning ≥ 80Alarm ≥ 90

ConsumedCapacity

Number of bytes actuallyconsumed in the storagepool.

Terabytes (TB) None

OversubscriptionSituation

Reports an oversubscriptionsituation, that is when:1. The storage pool is configured

for thin provisioning (“thinstorage pool”)

2. The storage pool isoversubscribed, i.e. the totaldisk space visible to the hosts(subscribers) is greater than itsactual capacity (this situationis normal for a thin pool since itis its very purpose)

3. The storage pool actualconsumed capacity is nearing100%.

Such situation is highlycritical because the inabilityto allocate additional spaceto a LUN when requested bythe subscriber host will leadto catastrophic data lossand corruption.

Note: This parameter is onlyavailable for thin provisionedstorage pools.

n/a Alarm = 1

Size Total space allocated to thestorage pool.

Terabytes (TB) n/a

SubscribedCapacityPercentage

Percentage of the storagepool that is subscribed.

Percentage (%) Warning ≥ 80Alarm ≥ 90

SubscribedCapacity

Space of the storage poolthat is subscribed.

Terabytes (TB) None

Transfer ByteRate

Count of data transferred persecond.

Megabytes /seconds(MB/s)

None


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Name Description Unit Default Alert Conditions

Transfer Bytes Count of data transferred(Accumulated parameter-type).

Gigabytes (GB) None

Type Type of the storage pool (thinor traditional).

n/a n/a


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VolumeParameters

Name Description Unit Default AlertConditions

AssociatedControllers

Controllers associated to the volumes. n/a n/a

Associated Ports Ports associated to the volumes. n/a n/a

ConsumedCapacityPercentage

Percentage of the volume that is actually allocatedor reserved.

Percentage(%)

None

ConsumedCapacity

Total size of the space actually allocated orreserved.

Gigabytes(GB)

None

Current Controller Name of the current controller for this StorageVolume; and name of the default owning controllerif the latter is different.

n/a n/a

Host Groups Logical entities that define the hosts and theirassociated volumes as well as the fiber ports fromwhich the volumes can be accessed.

n/a n/a

Host VisibleCapacity

Amount of space on the disk that is assigned tobound LUNs.

Gigabytes(GB)

None

Hosts List of hosts that can access the LUN. n/a n/a

Mapped Whether the LUN is mapped to at least one host. (0 = NotMapped; 1 =Mapped)

n/a

RAID Level Raid level of the volume. n/a n/a

Read Cache HitRatio

Percentage of read requests that are successfullyserved by a cache.

Percentage(%)

None

Read OperationPercentage

Percentage of read operations. Percentage(%)

None

Read OperationsRate

Count of operations read per second. Operations/s

None

Time Since LastActivity

Number of days since any activity occurred on thevolume.

Days n/a

Transfer Byte Rate Count of data transferred per second. Megabytes/seconds(MB/s)

None


Gigabytes(GB)

None


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Name Description Unit Default AlertConditions

Write Cache HitRatio

Percentage of write requests that are successfullyserved by a cache.

Percentage(%)

None

Write OperationRate

Count of operations written per second. Operations/s

None

Write OperationsPercentage

Percentage of write operations. Percentage(%)

None


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Special Note on Application Collection StatusThis Boolean parameter shows the status of the application and its ability to collect data. A valueof False means that the RSM cannot communicate with or collect information for the applicationclass on the element.

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Index

- A -Abnormalities 54

Activity

Disk Array 61

Overall 61Adapter

Add 48

Create 48Add

BMC Performance Manager Express forHitachi Disk Arrays 38, 42

Alarm 66

Application Classes 70

Array 61

Controller 72

Delete 58

Disk Array 71

Fiber Port 73

Hitachi SMI-S Provider 74

SMI-S Provider Managed Array 75

Storage Pool 76

Storage Pools 64

Volume 78Architecture 13

- B -Baselines

BMC ProactiveNet Performance Management 54

Generation 54

Manage 54

Requirements 54BMC

ProactiveNet Performance Management 48BMC Performance Manager Express for Hardware 13

BMC Performance Manager Express for HitachiDisk Arrays

Add 38, 42

Installation 36

Remove 59

Un-install 58BMC ProactiveNet Performance Management

Abnormalities 54

Baselines 54

Key Performance Indicators 54

KPI 54

- C -Changes 7

Configure

Hitachi Device Manager 26Connectivity

Issues 68Consumption

Disk Space 64

Report 64

- D -Debug Mode

Enable 68Delete

Application Classes 58Device Manager Agent

Install 19Disk Array

Activity 61Disk Space

Consumption Report 64

- E -Edit

Thresholds 66Element 42, 58

Element Profile 38, 58

Enable

Debug Mode 68Enabling Statistics 34

- F -Fixed Issues 7

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- G -Generate

Baselines 54Getting Started 11

- H -Hitachi

Hitachi Adaptable Modular Storage 2000family 15

Hitachi Device Manager 61

Hitachi disk array 61

Hitachi Universal Storage Platform (USP,USP-V/USP-VM) 15

Hitachi Command Suite

Install 16Hitachi Device Manager

Configure 26

Install 16

Pre-requisites 16Hitachi Storage Navigator Modular 34

Hosts 65

How it works 11

HSNM 34

- I -Improvements 7

Install

Device Manager Agent 19

Hitachi Command Suite 16

Hitachi Device Manager 16Install / Un-install

Migration 15Installation 15

BMC Performance Manager Express forHitachi Disk Arrays 36

Procedure 36Integration Service Agent 48

Introduction 15

Issues 7

Connectivity 68

Troubleshooting 68

- K -Key Performance Indicators


Manage 54Known Issues 7

KPI


Manage 54

- L -LUN

Access 65

Unmapped 65

Unused 65

- M -Manage

Baselines 54

Key Performance Indicators 54

KPI 54Monitor Type 48

- O -Overview 9

- P -Package 11

Parameters

Application Collection Status 68, 80

Associated Controllers 78

Associated Ports 78

Available Capacity 71

Bandwidth Utilization 73

Capacity 76

Consumed Capacity 64, 76, 78

Consumed Capacity Percentage 76, 78

Current Controller 78

Firmware Version 72

FQDN 71

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Parameters

Host Group 78

Host Visible Capacity 78

Hosts 78

Last Refresh Time 75

Mapped 78

Operation Rate 71, 73

Oversubscription Situation 76

Port Count 71

RAID Level 78

Read Byte Rate 61

Read Cache Hit Ratio 72, 78

Read Operation Rate 78

Read Operations Percentage 78

Refresh Rate 75

Serial Number 71

Size 71, 76

Statistics 75

Status 71

Status Information 71

Subscribed Capacity 64, 71, 76

Subscribed Capacity Percentage 76

Time Since Last Activity 78

Transfer Byte Rate 63, 71, 72, 73, 76, 78

Transfer Bytes 71, 72, 73, 76, 78

Type 76

Version 74

Write Byte Rate 61

Write Cache Hit Ratio 72, 78

Write Operation Rate 78

Write Operations Percentage 78

WWN 73Platform

Windows 11Portal 11

Portal level 11

Prerequisites 11

Pre-requisites 16

Properties

Collection interval 38

Credentials 38

Debug Mode 38

Hostname 38

- R -Reference Guide 70

Release Notes 7

Remove


Report

Disk Space Consumption 64

Total Traffic 63Requirements 11

RSM 11

- S -Set

Thresholds 66Statistics 34

Supported platforms 15

Systems

Windows 38

- T -Thresholds

Edit 66

Set 66Traffic

Report 63Troubleshooting

Connectivity Issues 68

- U -Un-install


- W -Warning 66

What's New 7

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software, providescomprehensive multi-platform monitoring solutions that enable management of thehardware and software aspects of all servers and SANs and covering up to 100 % ofcustom applications within the BMC ProactiveNet Performance Managementenvironment. Sentry Software also develops adapters for BMC Atrium Orchestrator thatenables IT administrators to automate the execution of common requests and tasks thatoccur in the daily course of IT operations. Combined with BMC’s servers and networkautomation tools, the adapters allow IT administrators to implement provisioning anddecommissioning workflows that cover all layers of their IT infrastructure. Finally, SentrySoftware designs connectors that bring storage capacity metrics into BMC TrueSightCapacity Optimization to ensure IT administrators that their storage infrastructure isproperly sized for their current and future needs.

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