BlueWay Myra Einstein, Rob Faludi, Arly Ross, David Yates 4.18.06

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Page 04/18/200 6 HP79.2468 Fundamentals of Interaction Design 1 BlueWay Myra Einstein, Rob Faludi, Arly Ross, David Yates 4.18.06 ITP Spring Show guests often don’t know exactly where they are, and need help finding friends and business contacts at the show. BlueWay provides personalized guidance to people, locations, projects, and services by taking advantage of technology already carried by most users. Visitors indicate what they want to find at a BlueWay kiosk and submit their Bluetooth-enabled mobile device. As they move through the show, BlueWay senses the visitor’s presence using their Bluetooth ID and displays directional information specific to their goals. Users receive pertinent wayfinding information when and where they need it. Their presence is depicted on master displays, so other people can quickly find them. These signs also benefit guest who do not register with the system, because the generic information they provide is visible to everyone.

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Page 1: BlueWay Myra Einstein, Rob Faludi, Arly Ross, David Yates 4.18.06

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HP79.2468 Fundamentals of Interaction Design 1

BlueWayMyra Einstein, Rob Faludi, Arly Ross, David Yates

4.18.06

ITP Spring Show guests often don’t know exactly where they are, and need help finding friends and business contacts at the show. BlueWay provides personalized guidance to people, locations, projects, and services by taking advantage of technology already carried by most users.

Visitors indicate what they want to find at a BlueWay kiosk and submit their Bluetooth-enabled mobile device. As they move through the show, BlueWay senses the visitor’s presence using their Bluetooth ID and displays directional information specific to their goals. Users receive pertinent wayfinding information when and where they need it. Their presence is depicted on master displays, so other people can quickly find them. These signs also benefit guest who do not register with the system, because the generic information they provide is visible to everyone.

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BlueWay: OverviewBlueWay provides a number of benefits to ITP

Spring Show users:

1. People Tracker BlueWay can show who is present at the show (and later, who is present on the ITP floor). Students and staffs are already in the database, using the existing photos. Visitors log in at a kiosk near the front door and have their picture taken. As people travel through the show, a representation of them appears on a large-screen map in the lounge, or several smaller displays at different locations.

2. Directions BlueWay can display personalized signage with directional indicators for a user-selected exhibit or category of exhibits. When visitors log in at the front door, they indicate what they want to see. Monitors arranged around the floor sense the proximity of these visitors, and react by displaying directional signage.

3. Find a Friend BlueWay can help visitors find someone in particular. When logging in, they are given an option to pick people that they want to connect with. The signage will then react by displaying directional pointers to the approximate location of those people, when they have been detected on the floor.. (So if I were looking for John Sexton, I'd log in, click on John's picture and walk toward the lounge. A screen there would show John's picture, and point down one of the hallways, toward the last place John was detected).

Wearables

Tom Igoe

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HP79.2468 Fundamentals of Interaction Design 3

BlueWay: Participatory Design

1. Interviews

2. Card Sorting

3. Participatory Design

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BlueWay: Card Sort and Interview Details

*** KIOSK TASKS: ***

1) DETERMINE USER GOALS (REQUIRED)Questions:- Can user choose multiple destinations? How does system do that?Steps:- either find category or person (or both?)- choose category or person from list

2) GET USER BT (OPTIONAL)Questions:- include basic instructions for setting BT on phone to "discoverable"?Steps:- show list of currently detected BT ID's- user chooses BT ID from list- confirms BT ID

3) GET USER PHOTO (OPTIONAL)Steps:- take photo (user pushes button)- reject photo- accept photo

*** USER TASKS: ***(May user engage in any or all of these activities in a single session?)

1B) FIND PROJECT CATEGORYSteps:- Choose category from list- Get BT id

1A) FIND SOMEONE AT THE SHOWSteps:- Choose person from list of those who have had their photo taken- Get BT id

3) PARTICIPATE IN THE PEOPLE TRACKERSteps:- Get photo- Get name (optional)

Interviews:1. Where do they expect directional signs to be?2. How would they expect presence to be displayed?3. How would they expect directions to be displayed?4. Where would they go to look for presence?5. What categories of things would they like directions to at the show?6. What categories of things would they like directions to during the regular school term?7. What information would they feel most comfortable having displayed about themselves?8. If they can't see their info all the time, when would it be most important?9. How would they prioritize information about people in general, people they are seeking and exhibit info?10. What's the order of tasks for logging in to the system?11. Who are the most important people they are looking for?

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BlueWay: Mike

Mike did card sorting and participatory design.

1. People Tracker Most Compelling This is the feature that he feels he’d most want, because he’s interested in the cool technology, and likes the idea of using cell phones for something other than communication mediated by a corporation. He’s interested in seeing where other people are, because they might be clustered around an interesting exhibit, but also wants to know where there are few people because that space could provide a respite from overcrowding.

2. Categories and Find a Friend SecondaryHe mostly likes to wander, and nothing at the show is really what it seems anyway. Mike doubts that he’d really need directions to a friend, especially if he can already see them on the Tracker. But he acknowledges that others might be more lost than he is.

3. Trails and TracksMike loves maps, so he thinks that the interface should be map-based. It would also be interesting for him to see information about the other people at the show, and trails for where they’ve been. However he’s not interested in finding people with similar interests. “The Spring Show is not a dating service.”

“Sometimes you want to go where people aren’t, and get away from the crowds” - Mike

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BlueWay: Mike Drawings

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BlueWay: Mo

Mo did card sorting and participatory design

IA/ID FOR KIOSK:-task paths are simple: agrees with 3 basic categories of user

action: presence, find category, find person

-users may or may not want to give up their name or photo

-DATA REPRESENTATION:-- overhead map view important

-- give contextual info if possible as well for directional signage(both map and text/arrows)

-- color coding of project categories and maybe represent people who are in/near those categories in that color

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BlueWay: Mo Drawings

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BlueWay: Interviews: Chris & Dennis

Interviews done with one ITP student and another who would visit the floor during a show: •Both thought that at the show, restrooms,people, and groupings (ie wearables, pcomp) were important categories to look for

•During regular classes, the ITP student said they don't really need the signs for anything, the floor's small enough, maybe for orientation week when the first years come

•ITP student was comfortable sharing email, name, project working on, and picture,•The guest was comfortable with name and picture

•The guest preferred the bluetooth box method where he would place the item in a box and not have to choose his device from a list of devices because he has no idea what his device would be called.

•Both imagined the signs to look like street signs with a stand underneath

•The ITP student felt that the kiosk could also be used to get project blurbs for the times when the users couldn't get to the actual projects (ie too packed)

•The ITP student felt that the most important people he would be looking for would be himself, and the second years since it is their last show and they are presenting their thesis's.

•The non ITPer felt that if they can't get their directional info all the time, the most important time to get it is at the beginning, ie the first sign they walk up to.

•The nonITPer felt that kiosks should be located at the entrance, in the center room and at the end of the corridors in case they completely missed what they were looking for.  He also felt that the signs should go on every corner and every room entrance

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BlueWay: Chris Drawing

QuickTime™ and aTIFF (Group 4 Fax) decompressor

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BlueWay: Dennis Drawings

QuickTime™ and aTIFF (Group 4 Fax) decompressor

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BlueWay: Carlos

Carlos developed a free-form idea, and also answered research questions.

1. Interactive KioskCarlos imagined an informational kiosk that would

provide comprehensive data about ITP right at the front door. It would include a map, events list, room reservations and everything else that’s currently on the web.

2. Interested in Seeing People Wants to find friends, instructors and contacts. Where

is his project partner so he can go to the bathroom?

3. What’s Marketable Visitors to the show are always asking what is

marketable. They are looking for categories. Carlos is looking for physical computing and sculptural works, so he’s looking for categories too.

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BlueWay: Findings

• Overhead map view important way to represent presence and location

• Auxiliary text info also desirable (legend for graphic, textual data)

• Convey current sense of density of various areas--what's popular,what's busy

• Dynamic and directional signage in central area