BlueVoice

Voicelogging solution for phone calls and radio communications monitoring

What is BlueVoice?

Third generation voicelogger with solid hardware and Linux-based software integrated

Comprehensive informations logged with any call: date, time, duration, Caller ID, line

System compatible with analogue, digital, VoIP and radio lines in any combination

Supports D-Channel information and audio for many PABXs

External backup available on Windows share or CD/DVD writer

Web Browser based interface

Incorporated audio player

Passive tapping technology and high impedance inputs for not interfering with monitored lines

Built-in LCD display for easy installation and continuous status displaying

SQL server incorporated for quick integration with CRM applications

Designed for

Monitoring, recording, storage and analysing phone calls and radio communications

Better customer service

Chargebacks reduction

Dedicated to:

Call centres

Financial sector

Customer service centres

Telemarketing companies

Teleconference applications

Dispatches

Client-oriented companies

Interface general description

BlueVoice's interface has 4 main menus available, and several sub-menus

The four main menus are:

System administration

Users administration

Archive administration

Phone calls

System administration

This menu contains the following sub-menus:

Lines administration

Phone calls

Address book

Recording rules

Highly monitored numbers

System parameters

Alerts

Display parameters

Line administration features

Adding lines to system configuration

Editing existing lines

Automatic or manual recording option activating

Deleting lines

Phone calls

You can export a group of records to share Windows. The calls can be filtered by extension and the time period

Address book features

BlueVoice permits logging detailed informations to any telephone number in the Address book, internal or external: the name of the number holder, company, postal address and notes.

Recording rules

BlueVoice offers a complex and flexible recording rules system for full customized experience

You can establish simple or cumulative conditions for either recording or no recording phone calls

Highly monitored numbers

BlueVoice permits the definition of Highly monitored numbers.

When a highly monitored number is engaged in a phone call, the system generates an email allert, sent to administrators and other allert-receving autorised users.

System parameters features

Setting a name for the system

SMTP server connection

Setting date and time

Setting the time period for automatic delete of old conversations (if wanted)

Establishing a direct tunnel with BlueNote Communications for remote Service

Alerts

BlueVoice permits setting alerts, sent by e-mail or displayed on BlueVoice LCD for the following events:

Lines added/deletedFail archivingOverlong conversation (for exceeding the period set for a regular conversation)Saving archive on share WindowsArchive generatedLogin/LogoutHighly monitored numbersSystem restartedInactive networkUnder 10% available space on the diskUnder 10% available archive space on the diskCritical disk stateAttempt to delete conversationWeekly summaryUnused line (for not using a line a set period of time)

Alerts

Display Parameters

BlueVoice V5.2 allows you to customize the display parameters by deciding how many records to be listed on oan page

Users administration

This module includes all operations needed for an efficient users management.

This module's sub-menus are:

Groups configurationUsers configurationGroups privileges

Users privilegesModules structure gives the system a great ergonomic usage

Privilege levels management is easy and effective

Groups configuration features

BlueVoice permits grouping users by department or other criteria for simplifying security privileges management

The groups are listed in a table format

Users configurationThis sub menu permits the definition and modification of users profiles, and also the delete of users.

Informations that can be logged to one user are: user name, real name, email address and the group to which he belongs.

The privilege of receiving alerts via email is also set from this menu.

Groups configuration

There are four levels of ranked privileges:

Line visualization

Conversations list visualizationRecords playingRecords deleting

Users privileges

This menu allows setting a higher level of privilege for an user up against his group.

A higher level of privilege includes all lower levels access

Archive administration

BlueVoice records can be archived operator-assisted or automatically, at an established period of time

There is a special partition on BlueVoice internal disk for archive storage

The system administrator gets an alert email when archive storage space on the disk is less then 10% of the capacity

The system permits external storage of the archives, on Windows share or CD/DVD writer.

Available sub menus:

Manual administration

Automatic administration

Archive manager

External storage support

DVD Burning

Manual archiving

Creating manual archives can be done by setting:

The time period which needs to be covered

Lines that were used for telephonic conversations

The system permits deleting calls from current list after their archiving

Automatic archiving

Automatic archiving can be set to be done periodically, at a certain time interval, in a fixed weekday, at a certain hour

You can also set the archive size, in order to storage it easily on mobile memory devices such as CDs or DVDs.

Archives manager

This module offers you all informations needed on any archive in the system, and it is also a great management tool. You can consult an archive, restore it, save it, delete it or copy it on a Windows share.

BlueVoice also allows you to access directly from the interface any archive stored on a secondary location.

External storage

All archives generated by BlueVoice can be easily externally storaged on:

Windows share (you should only mount it directly on BlueVoice by specifying the connection required data)CD/DVD writer (if your customised BlueVoice is equipped accordingly)

Burning DVD

The archives selected for burning in Archives Manager menu are listed in DVD Burning module. BlueVoice displays here the total volume of the selected archives, helping you to optimise the disk capacity.

All you have to do is hit Burn button.

Calls monitoring

BlueVoice offers you all informations related to a phone call:

Caller numberCalled numberDate and time of the callDuration

Tools

Call filtering (by any of the informations attached)

Comment insertion for calls

Listening and commenting on live conversations

E-mailing calls directly from BlueVoice, by integrating the system with your own Exchange server

Local saving of recordings

Deleting calls

Playing records in emboded player

Technical specifications

Case rack mount 4U

Built in status LCD

Dedicated 24 ports patch panel

Approvals:

EN 55022EN 55024EN and IEC 60950

● One BlueVoice unit supports a maximum of three modules which can be:● 8 – 24 analogue ports module (leads to a maximum of 72 lines per

chassis)● 8 – 24 digital lines module (leads to a maximum of 72 lines per

chassis)● E1 or PRA ISDN interfaces (maximum of 9 lines per chassis)● 64 VoIP channels

Address: 18 Stejar Street, IasiTel: +40.232.265.995Fax: +40.232.265.965Email: office@bluenote.ro

Web: www.bluenote.ro www.bluevoice.ro

Thank you!