BlueStar Clinical Quality Assurance
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BlueStar Clinical Quality Assurance The Evolving Value Proposition of Social Franchising
description
BlueStar Clinical Quality Assurance. The Evolving Value Proposition of Social Franchising. Current MSI BlueStar = 17 countries and 2,500 providers. Growth in Franchising at MSI. Quality improvement is a key aspect of the value we offer franchise participants. - PowerPoint PPT Presentation
Transcript of BlueStar Clinical Quality Assurance
BlueStar Clinical Quality Assurance
The Evolving Value Proposition of Social Franchising
Current MSI BlueStar = 17 countries and
2,500 providers
Growth in Franchising at MSI
2008 2009 2010 2011 2012 2013 20150
1,000
2,000
3,000
4,000
5,000
6,000
0
50000
100000
150000
200000
250000
300000
350000
400000
450000
500000
Total Franchisees LAPM Clients
Quality improvement is a key aspect of the value we offer franchise participants.
Measuring and Supporting Clinical Quality
Measuring and Supporting Quality
EthiopiaGhana
KenyaMadagascar
MalawiPakistan
Philippines
Sierra Leone
UgandaVietnam
0102030405060708090
1002012 QTA Scores for Social Franchising by Programme
Measuring and Supporting Clinical Quality
0
10
20
30
40
50
60
70
80
90
100
QTA Averages By Category
Supp
lies
and
proc
ure-
men
t
Infe
ctio
n Pr
even
tion
Emer
genc
y M
anag
emen
t
Clin
ical
Gov
erna
nce
Cus
tom
er S
ervi
ce
STI S
ervi
ces
Fam
ily P
lann
ing
Measuring and Supporting Clinical Quality
0%10%20%30%40%50%60%70%80%90%
100%
2012 QTA Results from Chinamwali Clinic
Cus
tom
er S
ervi
ce
Fam
ily P
lann
ing
Infe
ctio
n Pr
ev.
Supp
ly C
hain
Em. P
rep
Perceptions of Clinical QualityMSI Clinic Owner Client• Low rates of
complication• Rationale
prescription• Quality of
information and informed consent
• Quality of Commodities
• Offers a wide range of FP options
• Able to handle emergencies
• Clients are not returning for additional management
• Reputational risk is kept to a minimum
• Confidence in new services
• Clean premises• Respectful staff• Confidentiality• People I know use
this facility• They have
necessary medicines
• Short waiting times
Making Clinical Quality Pay
Series1
Quality Progression
Cost
of D
eliv
ery
Clie
nt V
olum
es
Value Proposition to Providers
