Blending Traditional Marketing Techniques with Social Media

www.theSocialMarketingDiva.com @SocialMktgDiva @kagorges LinkedIn/in/KathrynGorges 1

Blending the Best of Traditional Marketing and Social Media Marketing

© Kathryn A Gorges


Agenda• Social media marketing pitfalls• What traditional marketing tools?• How can I use them?• Why should I use them?• How do I know they’re working?

© Kathryn A Gorges


Where we run into trouble with social media

• How do people find me?• What do I say to my existing customers?• I don’t know what to put on my page…• Why will prospective customers care?• Why am I doing this?• No one is commenting…or retweeting…or

anything• What is this all about anyway!?!© Kathryn A Gorges


Why the trouble?• Unclear about our objective• Don’t know why people are interested in us to

begin with• Used to telling people why to buy from us• Not sure how to talk to people: formally,

informally, entertaining, serious• Confused about how to invest in social media

marketing and the expected return• Not obvious what we want them to do

© Kathryn A Gorges


Let’s look at the 4 p’s of Marketing• Product• Price• Place• Promotion

© Kathryn A Gorges


Product• This means the whole product• Social media is:

Community Connection Contribution Conversation Collaboration

• ‘The product’ now includes all of the pieces of social media

• The entire experience the customer or prospect has of your social media engagement becomes part of your product or service

© Kathryn A Gorges


Price• One of the keys to pricing is the value to price

differential• You want to keep your price up– Social media can add value if you design it that

way– You can balance that increased value with

promotions: after you think about the tradeoffs

© Kathryn A Gorges


Place• This is about where and how you get your

product to the market – essentially you need to know who and where your customers are

• In social media this applies when mapping out where you will be present, for whom, and why– What are they expecting– How do they want to receive your information

© Kathryn A Gorges


Promotion• Traditionally, this has been the totality of

marketing communications: ads, press releases, brochures, documents, posters, direct mail, etc. All one way communication…

• Social media flips this around into a conversation: including what was once considered one way communication is now up for commenting in places we don’t even easily see without using a search tool

© Kathryn A Gorges


Promotion turns out to be tricky• 80%/20% rule• Promotion is implicit• Deals can be addictive and not authentically creating community• Assume your followers/likes/fans/members are loyal customers and treat

them that way• Ways to promote (inside the 20%)

– Examples: before and after, how someone used your product/service, testimonial (posted by the customer), photo/video of results

– Special events– Reminders of offers: buy 3 get 4 – these are gentle reminders in the context of

cherishing your loyal customers – Calls to action: come in and see us, call today to learn more, email me to find out

how you can get those results, what do you do in this situation, share your tips

© Kathryn A Gorges


This is all the Brand ExperienceThe complete experience the customer has in learning about, buying, using, fixing, and discarding your product or service –

EVERYTHING• Hear, touch, smell, taste, see• Tone• Personality• Fun, respect, feel cared for, speed, vocabulary• Where they buy from you• Value above the price

All the p’s are here

© Kathryn A Gorges


Putting your social media marketing plan together

You’ll be creating your company’s brand experience—in real time, in

conversationSo laying the ground work is important

© Kathryn A Gorges


Step 1: Foundation• First step is to know yourself• Get in touch with your value– Ask customers– Ask prospective customers– Strengths, weaknesses, why do they buy, what do

they like?• Discover what your customers look to you for

– what do they count on you to be?

© Kathryn A Gorges


5 key components of irresistible brands

• Inspiring• Focused: single-minded• Consistent• Multi-sensory• Deliver on their promise

© Kathryn A Gorges


How do you create a fabulous brand experience?

Answer the main question: who are you for your customer? And who do you want to be?

• What gap are you closing for your customer?

• Why does your customer need you?

• Why does your customer want you?

• What would your customer do without you? Would they miss you?

• Customer driven or customer focused?

© Kathryn A Gorges


Step 2: Product (the tangible deliverable)

• What is the nature of the content you will generate?• What is your customer/prospect expecting from you?• What is in alignment with your product/service?• What type of personality naturally delivers that type of

content? And that your customer/prospect would connect with?ACTION => Describe in concrete terms the personality you will have in

conversation across all your platforms: your tone, formality, values, what you wear, what you do, who you are so that you can step into that persona clearly.

Identify the types of information that will be included in your content: technical, entertaining, challenging, educational, revealing, sensational,

inspiring…

© Kathryn A Gorges


Step 3: Price• This is about the value of your content and increasing

the value/price ratio.• What types of content will make a positive difference to

your customer/prospect?• How do you want them to use the content?• What kinds of interaction will be satisfying to them?• What thought leadership are they expecting from you?ACTION => Develop a value-driven content calendar with themes, topics, a variety of media, and an integrated set

of posts across your online platforms.

© Kathryn A Gorges


Step 4: Place• Where will your customers/prospects be online?• What platforms align with your brand?• When will they be there?• How frequently do they show up?• How frequently are they expecting you to show

up?ACTION => Map out the social media platforms

you’ll be on, when, and how frequently.

© Kathryn A Gorges


Step 5: Promotion• What tips, examples, and testimonials are your

customers/prospects interested in?• What events could you sponsor or create?• What special offers can you make that balance the

value and don’t create an addiction to deals?• When are these important to do?• What calls to action are your going to include?ACTION => Develop a calendar of promotion – using

the 80/20 rule

© Kathryn A Gorges


Step 6: Integrated plan• Bring together all the component of the 4 p’s plan for

social media marketing in a content calendar that identifies:– Source material– Events– Offers– Examples/tips– Engagement activities– Platform cross-connection

• Develop a set of tools for remembering your persona

© Kathryn A Gorges


Step 7: What game are you in?Measure, measure, measure

• Create your game rules (business objectives)– What and who are you investing? What return do you want?

• Declare your start (where are you now)• Measure at the end of a turn (define your time interval for

measurement)• Compare (the before/after difference)• Win? Lose? (meet objectives? Are the objectives the right ones?)• Start the next round

And that will tell you whether what you’re doing is working or not.

© Kathryn A Gorges


Begin with the end in mind—Stephen Covey

• Step 7 is really where you begin• Doing Step 1-6 will help you figure out Step 7

The key difference with social media marketing is the dynamic nature, so your plan is circular and reflects the present situation—so keep the plan

updated with what you learn so you will continue to have the structure to support a consistent,

coherent experience for your market!

© Kathryn A Gorges

Blending Traditional Marketing Techniques with Social Media

Business

Transcript of Blending Traditional Marketing Techniques with Social Media