Blending Collaboration and Training to Improve Performance

DevLearn 2011

11/4/11

Session 703

Kay Chappell Wood

[email protected]

kwood

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kwood

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11/7/2011 2 Copyright 2011 All Rights Reserved

Instructional Designer Graphic Designer

T& D Executive Human Resources

Instructor/trainer


’

a


HELP WANTED: Highperform.iag workers brim.m.iag with eathasiasm., passioa aad

williagaess to go the extra m.ile.


this ≠ performance


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Photo courtesy of Vase Petrovski ,flickr


Where you work?


42

75

2008 2011

Data from Exit Interviews

% former employees would NOT recommend employer

The Corporate Executive Board © 2011


Gallup Employee Engagement

Overview

World Class Organization:

Engaged to Actively Disengaged Employees 9.57:1

Average Organization:

Engaged to Actively Disengaged Employees 1.83:1

1. Regular, consistent feedback

18 Copyright 2011 All Rights Reserved 11/7/2011

Daniel Debow, 5 ways to keep your rockstar employees happy, http://gigaom.com/collaboration/5-ways-to-keep-your-rockstar-employees-happy/

http://gigaom.com/collaboration/5-ways-to-keep-your-rockstar-employees-happy/
















2. Weekly 1:1 meetings


3. Manage grunt work – balance

boring with stimulating


4. Publicly acknowledge good work.


5. Above all: create a culture of

education

?


is it INTERESTing?


COLLABORATION

Photo courtesy of UOC UNESCO via flickr

Copyright 2011 All Rights Reserved 25 11/7/2011

Learning and work are merging

Learning & work

are merging


.-- -- ·-- -.. - ---/ ·--~ .-

.......... _ .... . .

--

-- --


…where to start?


“it’s POLITICAL ”

30 Copyright 2011 All Rights Reserved 11/7/2011

- ----- -- -~-

'


Leadership is

onboard….now

what????


Image courtesy of vitchie 81 http://bit.ly/hebp18

“You need a champion with clout, supported by

a cross-functional team of people with a good

mix of experience, credentials and authority.” Scott Ryser, CEO of Yakabod

http://www.yakabod.com/


Image courtesy of jannoon028, http://bit.ly/sjW4Ic

• Social behavior modeled by leaders and L&D

• Model good corporate communications

• Tools & systems easy to use

• Integrate into the employee’s workflow

• Establish a rewards system

• Social media policy in place…no punishment for sharing

• Create a sense of fun



* Not what management thinks

Re


TOOLS…


PEOPLE…E


(.


How to use Facebook for Social Learning

http://bit.ly/nl8U6L

Facebook for e-Learning: 20 educational applications

http://slidesha.re/gZtnW4

C4LPT – JANE HART

CENTRE FOR LEARNING & PERFORMANCE

TECHNOLOGIES

http://bit.ly/nl8U6L

http://slidesha.re/gZtnW4


Image courtesy of (Kittikun Atsawintarangkul http://bit.ly/v2k5eI

50 11/7/2011 Copyright 2011 All Rights Reserved

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How to use Twitter for Social Learning

http://bit.ly/oU8IQM

C4LPT

CENTRE FOR LEARNING & PERFORMANCE

TECHNOLOGIES

http://bit.ly/oU8IQM


TweetChat #zeitgeist

jcteitloff Larry Page at Google #Zeitgeist 2011 talks about user focus, 1 Google+, and Motorola acquisit ion . From @sewatch : http ://t.co/Ohz0Joi4 -3:54PM Sep 28th, 2011

KareAnderson Innovation Ideas + Experts Daily @t imoreilly [email protected] @PBSideaLab #Zeitgeist http ://t.co/NZC62z3U -3:51PM sep 28th, 2011

niccivoroviov RT @scooterbraun: super inspiring day at google #zeitgeist -3:48PM Sep 28th, 2011

niccivoroviov RT @scooterbraun: and i also now enjoy yell ing #ZEITGEIST at the top of my lungs in like a kung fu voice. #randombutfun -3 :48PM sep 28th, 2011

niccivoroviov RT @scooterbraun: really want to see my brother @AdamBraun speak tomorrow at google #zeitgeist . what to do?? got things to do in ATL but that's my Ii i bro.-3:48PM sep 28th, 2011

'

niccivoroviov RT @scooterbraun : damn I'm so proud!! @AdamBraun u r 1 inspiring!! #ProudBigBrother #zeitgeist -3:48PM sep 28th. 2011

This is Nina07 RT @scooterbraun : super inspiring day at google #zeitgeist , -3:47 PM Sep 28th, 2011

niccivoroviov RT @scooterbraun : still blown away by all the grown men at 1 #zeitgeist who said they saw our movie NEVER SAY NEVER and said they loved it & even cried. thanks-3:47PM sep 28th, 2011

CPC Dave Larry Page responds"high correlat ion between speed and good 1 decisions ... There are good fast decisions but no good slow decisions" #zeitgeist -3 :47PM sep 28th. 2011


CHRIS BROGAN

EDUCATORS – GOOGLE PLUS IS FOR YOU

http://www.chrisbrogan.com/gpluseducators/

HACK EDUCATION

Google Hangouts: Now with Google Docs

Integration, Now Even Better for Education

http://bit.ly/t9zJwy

SOCIALBEAT

Google+ Hangouts make sense for collaboration

at work or play

http://bit.ly/n4d20z

http://www.chrisbrogan.com/gpluseducators/

http://bit.ly/t9zJwy

http://bit.ly/n4d20z


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Introduction Performance and elearning consultant. Strong believer in the human capacity for achievement Devoted love r of Southern cities. Politically to the left of center. Pragmatic. Admitted workaholic passionate traveler, wine lover. Still learning seeking and trying to be the better of myself Cannot imagine a day without intellectual challenge or meaningful work

Braggtng nghts Reared two great kids to adulthood. Wanted to learn as much as I could, so time was spent in academia and self-study. Accomplishments include. Expansion of the Ritz Carlton cost analysis and reporting team in the hotel development division Started and managed grants foundation for educators As an independent consultant developed and led training for large nonprofits. Served on Metropolitan Atlanta United Way's Resource Allocation Committee. Designed and lead startup of elearning within a division of an international bank Worked with largest employer in the world, the U S government to develop learning and performance improvement programs.

Occupation Client Engagement Manager

Employment Management Concepts ;:; , E 1g~:;)P t ' atta .:r 2005 - present

RBS WorldPay .,st uct• na De~ :;• & Medta Development 2003 - 2005

Paragon Group J .,e, Sentot ~onst·•t~rtt 1989 2000

WB Johnson Properties c ,, ,.... tl~ 11F8 1983

Education University of Georgia, GA State University st uc 011a De"'- & De en.J~ •e t .WOO Z:J02

University of Georgia ,...r ro :;to•

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