Blank presentation template · According to the Allianz Risk Barometer interruptions to business...
Transcript of Blank presentation template · According to the Allianz Risk Barometer interruptions to business...
© Ricardo plc 2017© Ricardo plc 2017
Incident notification – supporting your
employees and stakeholder when the worst happens
Chris Lewis & Martin Petts
4th April 2019
2July 2017Unclassified - Public Domain© Ricardo plc 2017
Chris Lewis
• Senior crisis management consultant
• Worked in the field of crisis and emergency response since 2004
• Lived and worked in the Middle East for 8 years in the Energy Sector
• Degree in Emergency & Disaster Management from Coventry University
• Responded and supported international crises
• BCI Student of the Year 2015 (Gold Award).
ee.ricardo.com/crisis-management
Presenters
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Presenters
ee.ricardo.com/crisis-management
Martin Petts
• Senior crisis software consultant
• 15 years IT data protection, resilience and business continuity experience
• Engineering background, BEng. Warwick University
• F24 is the leading European (SaaS) provider for alerting and crisis management
• FACT24 helps customers successfully and efficiently manage incidents, emergencies and crises.
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Types of incidents facing organisations
Incident notification process
Challenges your duty manager will face
F24 mass notification software
Differences between incident notification and mass notification software
Agenda
ee.ricardo.com/crisis-management
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Introduction
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Why have an incident notification system?
Case 1
• Global multinational with
production operations in ‘at
risk’ countries
• Organisation used Blackberry
for notification
• Identified ‘risk’ in this process
– no language capability,
mobile reception, no back-up
or redundancy
Case 2
• Global multinational
manufacturing high risk
product
• Organisation notified through
manufacturing plan, via 3rd
party security guards, some
non-native English speakers,
transient workforce
• Identified ‘risk’ in this process
– language capability,
following process, experience
Case 3
• UK fuel manufacturer
• Was wrongly reported in the
press as the company behind
a fuel contamination for a
major UK supermarket
• Identified ‘risk’ in not having a
crisis notification process
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Incident notification process
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Approach
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The duty manager
On Call 24/7
Part of a duty rota
Roles and responsibilities
Training and competency
Maintaining your duty rota
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Introduction to participants and companies
Automotive
Industry
EnergyTransport und
LogisticsAirlines Healthcare
Section
IT and Tele-
communication
s
Manufacturing Public
Organisations
Financial
Services
More than 1,700 customers worldwide trust the F24 group
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Introduction to FACT24
There are many causes for emergencies and crises
According to the Allianz Risk Barometer interruptions to business pose
the greatest business risk worldwide. The average cost of a large BI is USD
2 million.
Natural catastrophes represent the third largest business risk for
companies worldwide with total damages of around USD 330 billion in 2017
(Allianz Risk Barometer 2018).
Bucking the global trend the terrorist threat in Europe is actually on the
increase with 630 attacks and 826 fatalities in Europe in 2016 - more in one
year than over the previous 14 years.
Hacking and cybercrime attacks are costing companies nearly 300 billion
Euros per year worldwide - and this figure is on the rise.
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FACT24 in the Business Continuity Management Lifecycle
Analysis
Hazard analysis
Risk management
(BIA, RIA)
Documentation
Emergency plans
(BCP’s)
Crisis manual
Duty manager policy
Post-processing &
Analysis
Documentation
Evaluation
Optimisation
Prevention
Crisis team exercises
Emergency exercises
(Training & simulation)
Emergency & Crisis Management
Alerting
Conferences
Crisis management
FACT24: the approach
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Why FACT24?
Management and monitoring of emergencies and crises on an integrated dashboard
Data protection and data security at the highest levels through certification, GDPR
conformity and servers located exclusively in Europe
Fully customised service through a tailor-made customer onboarding with personal
support
Reliable alerts within seconds and in accordance with auditing requirements
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Chris Lewis
Crisis & Business Continuity Manager
Ricardo
T: +44 (0) 1235 753143
M: +44 (0) 7968 707249
W: ee.ricardo.com/crisis-management
Questions and next steps
Martin Petts
Business Development Manager
FACT24
T: +44 1923 432622
M: +44 7717 376392
W: f24.com