BlackBerry Sales Client for SAP CRM - Known Issues

7/28/2019 BlackBerry Sales Client for SAP CRM - Known Issues

1/4

For RIM and BlackBerry partner use only.

2009 Research In Motion Limited. All Rights Reserved. www.blackberry.com

BlackBerry Sales Client forSAP CRM

Known Issues List


2/4

BlackBerry Sales Client for SAP CRM 2 of 4



NOTE

This document is provided for informational purposes only, and does not constitute a binding legaldocument unless specifically incorporated by reference into a binding legal agreement between you andResearch In Motion (RIM). In the event that you enter into a binding legal agreement with RIM, allprovisions contained in such binding legal agreement shall apply, regardless of whether such provisionsconflict with information contained herein.

2009 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of relatedmarks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.RIM, Research In Motion, 'Always On, Always Connected', BlackBerry, and BlackBerry Enterprise Serverare registered with the U.S. Patent and Trademark Office and may be pending or registered in othercountries.

Microsoft and PowerPoint are either registered trademarks or trademarks of Microsoft Corporation in theUnited States and/or other countries. Sun Microsystems is a trademark or registered trademark of SunMicrosystems, Inc. in the U.S. or other countries. The Bluetooth word mark and logos are owned by theBluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. vCard andvCalendar are either registered trademarks or trademarks of the Internet Mail Consortium.All other brands,product names, company names, trademarks, and service marks are the properties of their respectiveowners.

The BlackBerry device and/or associated software are protected by copyright, international treaties, andvarious patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in variouscountries around the world. Visit www.rim.com/patents.shtml for a list of RIM [as hereinafter defined]patents.

This document is provided as is and Research In Motion Limited (RIM) assumes no responsibility for anytypographical, technical, or other inaccuracies in this document. RIM reserves the right to periodicallychange information that is contained in this document; however, RIM makes no commitment to provide anysuch changes, updates, enhancements, or other additions to this document to you in a timely manner or atall. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHEREXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIEDWARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-

PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANYSERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION,NEITHER RIM NOR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTSSHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC,COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES,EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUTLIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BYDELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third-party sources of information and/or third-party web sites(Third-Party Information). RIM does not control, and is not responsible for, any Third-Party Information,including, without limitation, the content, accuracy, copyright compliance, legality, decency, links, or anyother aspect of Third-Party Information. The inclusion of Third-Party Information in this document does notimply endorsement by RIM of the third party in any way. Any dealings with third parties, including, withoutlimitation, compliance with applicable licenses, and terms and conditions are solely between you and the

third party. RIM shall not be responsible or liable for any part of such dealings.

Document ID: 25830474


3/4




Known issues

Accounts, contacts, and leads

DPI225200 If you add an existing contact from the Contacts application to the BlackBerry Sales Client forSAP CRM, the contact data might be lost if the update is rejected.

DPI225166DPI224752DPI224706

In some cases, the lead notification count might not accurately reflect the number of new leadson your device.

DPI224919 If you add a business partner to a lead or activity transaction, you might not be able to removethis business partner.

DPI224890 If the BlackBerry Sales Client for SAP CRM closes unexpectedly, some of the data on yourdevice might not be synchronized correctly with your organizations SAP CRM.

DPI224056 If a lead has the same account in multiple partner functions, the lead might be duplicated in theleads list.

DPI223833 If a contact has two roles in a lead, the lead might be duplicated in the leads list.

DPI223429DPI223839

If you open the accounts screen, navigate to other screens, and then press the Escape key,your device might not display the last screen that was displayed.

User interface

DPI224857 Your device might not highlight arrows on various screens in the application.

DPI224281 If you change the display language, your device might not display the MDS Control Center iconon the Home screen for a few moments.

Security

DPI224931 If you have Content Protection enabled in your BlackBerry device, the data in the BlackBerrySales Client for SAP CRM will still not be encrypted.

DPI224635 If you your password in the BlackBerry Sales Client for SAP CRM before changing the passwordin your organizations SAP CRM, your new password might not be accepted as quickly asexpected.Workaround: Change your password in your organizations SAP CRM before changing thepassword through the application on your device.

Miscellaneous

DPI225946 If you try to uninstall the application on the Applications screen in the Advanced Options, thesubscription is not removed on the AG or the DOE.Workaround: Uninstall the application using the control centre.

DPI225167DPI225026DPI225011DPI224992

If you edit an object in the BlackBerry Sales Client for SAP CRM while the same object is beingedited in your organizations SAP CRM, the application might close unexpectedly.

DPI224569 If you try to remove the application, the subscription might not be removed after you reset yourdevice.

Workaround: Wait until your device does not display the sending and receiving data indicators.Dismiss the reset dialog.

DPI224061 You cannot install the BlackBerry Sales Client for SAP CRM using the Desktop Manager.


4/4




DPI224453DPI223911DPI222424

In some cases, during normal usage of the application, you might receive an error message thatindicates that application data is corrupted. After receiving this message, you will have toremove and reinstall the application. If you remove and reinsert the battery, some data might belost from the BlackBerry Sales Client for SAP CRM.

Notes Do not remove the battery while you are using this application.

CRM administrators should not modify the customization values for CRM Sales after the initialsystem setup. Modifying these values after the BlackBerry Sales Client for SAP CRM has beendeployed to users can cause errors in the application including missing or incorrect values inapplication views and drop-down lists.

Comments

Send us your comments on release notes and known issues lists: www.blackberry.com/go/rnkilssurvey.

BlackBerry Sales Client for SAP CRM - Known Issues

Documents

Transcript of BlackBerry Sales Client for SAP CRM - Known Issues