BlackBerry Messenger User Guide 1332766239263 7.0 En

BlackBerry MessengerVersion: 7.0

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Published: 2012-11-20SWD-20121120113029963

ContentsGetting started: BBM .................................................................................................................................... 5About BBM .................................................................................................................................................. 5Requirements .............................................................................................................................................. 5New features ................................................................................................................................................ 5Shortcuts: BBM ............................................................................................................................................ 6Change your display picture or display name ................................................................................................. 6Add a contact by scanning a barcode ............................................................................................................ 6Display your profile barcode on your smartphone .......................................................................................... 7Create a group .............................................................................................................................................. 7

How to: BBM ................................................................................................................................................ 8Status and profile ......................................................................................................................................... 8Chats ........................................................................................................................................................... 9Adding or deleting contacts ........................................................................................................................ 13Working with contacts ................................................................................................................................ 16BBM connected apps ................................................................................................................................. 19BBM Groups .............................................................................................................................................. 20Restoring your BBM data ............................................................................................................................ 31View activity updates .................................................................................................................................. 32Change the options for activity updates ....................................................................................................... 32Check for the latest version of BBM ............................................................................................................ 32

Personalize: BBM ....................................................................................................................................... 33Change your display picture or display name ............................................................................................... 33Change your status ..................................................................................................................................... 33Show what you're listening to ...................................................................................................................... 33Change chat bubble colors ......................................................................................................................... 34Change the display options for your contact list ........................................................................................... 34About sounds for BBM ................................................................................................................................ 34Rename a contact ...................................................................................................................................... 35Change a contact's display picture ............................................................................................................. 35

Troubleshooting: BBM ................................................................................................................................ 36My display picture isn't animating ............................................................................................................... 36A contact that I tried to add to BBM is not appearing ................................................................................... 36I cannot scan a barcode ............................................................................................................................. 36I cannot send a picture ............................................................................................................................... 37My contacts and groups are missing ........................................................................................................... 37Some features are not available in BBM ...................................................................................................... 38

Legal notice ............................................................................................................................................... 39

Getting started: BBMAbout BBMYou can use BlackBerry Messenger to chat and share voice notes, pictures, videos, and other files with friends who have a BlackBerry smartphone. With BBM, you can enjoy chatting in real-time with your friends and knowing when someone has read your message. The BBM Groups feature lets you share pictures, lists, appointments, and more with a group of family members, friends, or co-workers.

You must have a wireless service data plan to use BBM. Depending on your wireless service provider or organization, some features might not be supported. For more information about BBM, visit www.blackberry.com/support.

Requirements• At least 5.5 MB of available application storage• BlackBerry Device Software 6.0 or later• A wireless service data plan

Depending on your wireless service provider or organization, you might not be able to use BlackBerry Messenger.

New featuresThe new features and enhancements for BlackBerry Messenger 7.0 include the following items:

BBM Voice You can now participate in voice chats over a Wi-Fi connection.

In BBM, an icon at the top of the chat screen indicates if the contact is available for a voice chat. When you receive a voice chat request, a distinct sound let's you know that someone wants to talk.

To start a voice chat, in a chat, do one of the following:

• Press the Send key on your BlackBerry smartphone.• Click the voice chat icon at the top of the screen.• Select the option from the menu.

(Requires BlackBerry Device Software 6.0 or later.)

More emoticons Express yourself using over a dozen new emoticons.

User Guide Getting started: BBM

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http://www.blackberry.com/support

Backup and restore changes

After setting up BBM, your contacts, profile, and group membership are now automatically backed up over the wireless network based on your BlackBerry ID.

To restore your BBM data, open BBM 7.0 or later and enter the same BlackBerry ID that you used to set up BBM.

Shortcuts: BBMDepending on the typing input language or the keyboard that you are using, some shortcuts might not be available. Shortcuts that you use in other BlackBerry smartphone applications, such as in the Messages application, might also be available in BlackBerry Messenger.

Clear a draft message in a chat Press and hold the Shift key and the Delete key.

Navigate to another category on the contact list screen Press the Space key.

Mark a picture in a group as a favorite Press the F key.

Change your display picture or display nameChange your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set.

If you're in a hurry, you can update your display name directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down.

1. On the contact list screen, press the key > View My Profile.

• To change your display picture, press the key > Change Display Picture. Click a picture. If necessary, center the picture in the box. Press the key > Crop and Save.

• To change your display name, type a new name.

2. Press the key > Save.

Add a contact by scanning a barcodeBefore you begin: To perform this task, your BlackBerry smartphone must have a camera.


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The person might need to accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help.

1. On the contact list screen, press the key > Invite to BBM > Scan a PIN barcode > Start Scanning.

2. Hold your smartphone so that all four corners of the barcode appear on your screen. Continue to hold the smartphone until you hear the success beep.

Display your profile barcode on your smartphoneWhen you display the barcode for your BlackBerry Messenger profile on your BlackBerry smartphone, other people can scan your barcode and add you to their BBM contact list.

You must accept the person's invitation before you are added to the person's BBM contact list.


2. In the PIN Barcode field, click Show.

Create a groupWhen you create a group, you automatically become an administrator for the group.

Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature.

1. On the contact list screen, press the key > New Group.

2. Type a name for the group.

3. Type a description that people see when they receive the invitation to the group.

4. Change the Group Icon field.

5. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No.

6. Click Create Group.


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How to: BBMStatus and profile

Change your statusYou can change your status message from your profile by typing a message, changing your status to busy, or selecting a saved status.

If you're in a hurry, you can update your status directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down.

On the contact list screen, press the key > View My Profile.

• Click the Status field and click a status.

• In the Personal Message field, type a status message. Press the key > Save.

Show what you're listening toYou can share which media files you're listening to with your BBM contacts.

When you're listening to music, your status message updates to display the current song title and artist (if available). Your status message returns to the last message that you typed when you're done listening to music.

1. Press the key > View My Profile.

2. Select the Show What I'm Listening To checkbox.


Create a custom statusIf you have a status that you use often, such as when you're going on vacation, you can save it for another time. Your custom status is added to the bottom of the status list.


2. Click the Status field > Personalize Status.

3. Type a status.

4. Click OK.

User Guide How to: BBM

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Change your display picture or display nameChange your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set.






Chats

Start a chat1. On the contact list screen, in a contact category, click a contact.

2. Type a message.

3. To add an emoticon, press the key > Add Smiley. Click an emoticon.

4. Press the Enter key or Send Message key.

Start a voice chatYou can start or join voice chats in BBM on smartphones running BlackBerry Device Software 6.0 or later. From a chat, you can start a voice chat by clicking the voice chat icon, pressing the Send key on your BlackBerry smartphone, or selecting the option from the menu.

1. Connect your smartphone to a Wi-Fi network.

2. In BBM, during a chat, press the key > Contact <contact's name> > Start Voice Chat.

3. To minimize the call so that you can send a file, click Open Chat.

To end a voice chat, click the End key or icon.


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Send a file to a contactDepending on your wireless service provider or organization, this feature might not be supported.

In BlackBerry Messenger, during a chat, press the key > Send.

• To send a picture, click Picture. Click a picture or click Camera to take a new picture. Type a message. Click Send. If necessary, select a picture size option. Click OK.

• To send a voice note, click Voice Note. Record your message. Click Send.

• To send a document, click File. Click a file.

• To send a contact card of a BBM contact, click BBM Contact. Click one or more contacts. Click OK.

• To send a contact card of a contact from the Contacts application, click BlackBerry Contact. Click a contact.

• To send an appointment attachment, click Appointment. Click an appointment. Type a message. Click Send.

View a larger version of a picture that you receivedIf you receive the full-size version of a picture, this feature is not available. The contact that sent you the picture must accept your request for a larger version.

1. In BlackBerry Messenger, during a chat, highlight a picture that you received.

2. Press the key > Request Higher Quality Picture.

3. When you receive a larger version of the picture, click the picture.

Ping a contactWhen you ping a contact, the contact's BlackBerry smartphone vibrates.

In BlackBerry Messenger, during a chat, press the key > Ping Contact.

Send your GPS location to a contactBefore you begin: If your BlackBerry smartphone does not have an internal GPS receiver, you must have paired your smartphone with a Bluetooth enabled GPS receiver to perform this task.

Depending on your wireless service provider, wireless service plan, or organization, this feature might not be supported.

In BlackBerry Messenger, during a chat, press the key > Send > Location.

• If you're using BlackBerry 6 or later, click My Location > Attach.

• If you're using BlackBerry Device Software 5.0, click Send.


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Add more contacts to a chatThe person who started the chat must permit the contacts to be added to the chat.

1. During a chat, press the key > Invite Others.

2. Click one or more contacts.

3. Click OK.

To view chat participants, press the key > View Participants.

Send a broadcast messageYou can send a message to multiple BlackBerry Messenger contacts at one time.

1. On the contact list screen, press the key > New Broadcast Message.

2. Type a message.

3. Change the Category field.

4. Select the check box beside the contacts.

5. Click Send.

Switch chats1. In BlackBerry Messenger, during a chat, press the key > Switch Chat.

2. Click a contact.

Email, copy, or clear a chatDepending on your wireless service plan or organization, you might not be able to email or copy a chat.

1. During a chat, press the key.

2. Click one of the following:

• Email Chat

• Copy Chat

• Clear Chat


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End a chat1. On the contact list screen, highlight a chat.

2. Press the key > End Chat or Leave Conference.

Chat options

Turn on chat historyYou can save chat history on your BlackBerry smartphone or on a media card.

Depending on your organization, this feature might not be supported.

1. On the contact list screen, press the key > Options.

2. Change the Save Chat History field to Device or Media Card.

3. Click OK.


Change chat bubble colorsYou can specify chat bubble colors for your BlackBerry Messenger contacts instead of using the default color for individual chats, multiperson chats, and BBM Group chats.

1. From a contact's profile, change the Bubble Color field to a color or back to the default option.


To return all of your contacts to the default color, press the key > Options. Beside the Bubble Colors field, click Reset.

Change voice note optionsBy default, you do not receive a prompt to accept or decline voice notes that contacts send you or a prompt to start recording before you send a voice note.


• To stop accepting voice notes automatically from contacts, clear the Automatically Accept Voice Notes checkbox.

• To stop recording voice notes automatically, clear the Automatically Record When Sending Voice Notes checkbox.


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Prevent chats from appearing in the Messages application1. On the contact list screen, press the key > Options.

2. Clear the Show Chats in Messages Application check box.


To receive chats in the Messages application again, select the Show Chats in Messages Application checkbox.

Turn off ping vibration1. On the contact list screen, press the key > Options.

2. Clear the Vibrate When Receiving a Ping checkbox.


To turn on ping vibration again, select the Vibrate When Receiving a Ping checkbox.

Adding or deleting contacts

Add a contact by scanning a barcodeBefore you begin: To perform this task, your BlackBerry smartphone must have a camera.

The person might need to accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help.

1. On the contact list screen, press the key > Invite to BBM > Scan a PIN barcode > Start Scanning.


Add a contact by typing an email address or PINThe person must accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help.

1. On the contact list screen, press the key > Invite to BBM.


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2. Type part or all of the contact information in the field at the top of the screen.

3. Click the contact information.

4. If necessary, change the Send Using field or the Category field.

5. Click Send.

Add a contact that uses text messagingIf you add a person who uses text messaging as a contact to BlackBerry Messenger, you receive text messages from the person and you can send text messages to the person in BBM. This feature allows you to send and receive text messages and instant messages from one application.

Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving text messages.

1. On the contact list screen, press the key > Invite to BBM > Add a contact to text within BBM.

2. Type part or all of the contact information.

3. Click the contact information.

4. If necessary, change the Category field.

5. If necessary, type the name that you want to appear in your BBM contact list.

6. Click Add Contact.

For more information about text messaging, on the menu in the Messages application, click Help.

Display your profile barcode on your smartphoneWhen you display the barcode for your BlackBerry Messenger profile on your BlackBerry smartphone, other people can scan your barcode and add you to their BBM contact list.

You must accept the person's invitation before you are added to the person's BBM contact list.


2. In the PIN Barcode field, click Show.

Receive text messages from your BBM contacts in BBMBefore you begin: To perform this task, you must have linked a BlackBerry Messenger contact with a contact who has a phone number in the Contacts application.

You can receive text messages from and send text messages to BBM contacts in BBM. This feature allows you to send and receive text messages and instant messages from one application.


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Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving text messages.


2. Select the Show Text Messages From Contacts Linked With BlackBerry Contacts checkbox.


Start asking a security question when adding contactsWhen you add a contact by typing an email address or PIN or by selecting a member from a group, you can ask that person to answer a security question before the person is added to your BlackBerry Messenger contact list.


2. Select the Display Security Question on Invitations checkbox.


To stop asking a security question, clear the Display Security Question on Invitations checkbox.

Delete a contactIf you delete a BlackBerry Messenger contact, you are likewise deleted from that person's contact list in BlackBerry Messenger.

1. On the contact list screen, in a contact category, highlight a contact.

2. Press the key > Delete Contact.

3. If necessary, select the Ignore future invitations check box.

4. Click Delete.

Unignore a contactWhen you unignore a contact, you can receive invitations from the contact again.


2. Beside the Ignored Contacts field, click Edit.

3. Select the check box beside the contact or contacts that you want to unignore.

4. Click OK.


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Working with contacts

Search for a contactYou can search for display names and group names on the contact list screen in BlackBerry Messenger. If you or the contact has changed the contact's display name, you might not be able to find the contact using the search feature.

On the contact list screen, type the name of a contact or group.

To clear the search results, press the Escape key.

View a contact's profile1. On the contact list screen, highlight a contact.

2. Press the key > View Contact Profile.

To view a larger size of a contact's display picture, press the key > Enlarge Display Picture.

Rename a contact1. On the contact list screen, highlight a contact.


3. Type a new name.


To view the contact's current display name, click Reset.

Change a contact's display pictureBefore you begin: To perform this task, you must have linked the BlackBerry Messenger contact with the Contacts application.

You can replace a contact's display picture in BlackBerry Messenger with the contact picture from the Contacts application. If the contact picture changes, the display picture in BlackBerry Messenger is updated automatically to match the contact picture.



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3. Change the Use BlackBerry Contacts Image field to Yes. If you do not see this option, the contact picture is already showing in BlackBerry Messenger.


To view the current display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.

Link a contact with the Contacts appWhen you link a contact with a contact in the Contacts application, you might be able to perform additional tasks using BlackBerry Messenger. For example, during a chat, you might be able to quickly call or send an email message to the contact from the menu.

If contacts do not have display pictures in BlackBerry Messenger, their contact pictures from the Contacts application appear in BlackBerry Messenger instead.


2. Press the key > Link with BlackBerry Contact.

• If the contact is in the Contacts application, if necessary, click Select Contact. Click a contact.

• If the contact is not in the Contacts application, click New Contact. Type the contact information. Press the key > Save.

• To view the contact's information that appears in the Contacts application, press the key > View BlackBerry Contact Card.

• To unlink the contact from the Contacts application, press the key > Remove Link with BlackBerry Contact.

Receive notification when a contact becomes availableEach time that you set BlackBerry Messenger to notify you when a contact becomes available, you receive a notification.

1. On the contact list screen, highlight a contact whose status is set to Busy.

2. Press the key > Set Contact Alert > OK.

To turn off the notification, press the key > Clear Contact Alert.

View, search, or delete the chat history for a contactYou can only perform this task if you previously turned on chat history.

1. On the contact list screen, highlight a contact.

2. Press the key > View Chat History.


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• To search the chat history, type the text. Click Search Results.

• To delete the chat history for the individual contact, highlight a chat history. Press the key > Delete Contact's History > Delete.

• To delete the chat history for all contacts, press the key > Delete Complete History > Delete.

Add a contact category1. On the contact list screen, press the key > New Contact Category.

2. Type a name for the contact category.

3. Click OK.

To move some of your contacts into the contact category, click the contacts. Click OK.

Move a contact to another contact category1. On the contact list screen, in a contact category, highlight a contact.

2. Press the key > Move Contact.

3. Click a contact category.

Rename or delete a contact categoryYou can only delete contact categories that you added, and you must move contacts out of a contact category before you can delete it.

1. On the contact list screen, highlight a contact category.

2. Press the key.

• To rename the contact category, click Rename Category. Type a new name. Click OK.

• To delete the contact category, click Delete Category > Delete.

Overwrite contact pictures with display picturesBefore you begin: To perform this task, you must have linked at least one BlackBerry Messenger contact with the Contacts application.

Depending on your wireless service provider or organization, this feature might not be supported.

When you use this feature, for linked contacts, contact pictures that appear in other applications (for example, in the Contacts application) are overwritten with display pictures from BBM.


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2. Select the Replace BlackBerry Contact Pictures With BBM Pictures checkbox.


To stop overwriting contact pictures with display pictures, clear the Replace BlackBerry Contact Pictures With BBM Pictures checkbox.

BBM connected apps

About BBM connected appsYou can connect some of the applications that you download from the BlackBerry App World storefront to BBM. With BBM connected apps, you can chat with your contacts and other BBM users, post recent app activities to your BBM profile for your contacts to see, and host or join events. Do more with BBM today!

To use this feature, you might need a wireless service data plan that supports the BlackBerry App World storefront or browsing.

Post recent app activities to your BBM profileWhen you turn on this option, your BBM contacts can see which BBM connected apps you downloaded and your latest activities right from your BBM profile.


2. Beside Application Access, click Edit.

3. Beside an app, click Edit.

4. Select the Post recent activities to my profile checkbox.


To delete an activity update, highlight an update on your profile. Press the key > Remove activity > OK.

Ignore invitations to become a BBM contactBy default, users in BBM connected apps can invite you to their BBM contact list.


2. Beside the Application Access field, click Edit.

3. Beside the application, click Edit.

4. Select the Ignore invitations to become a BBM contact checkbox.


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Unignore application invitations from a contactWhen you unignore app invitations from a contact, you can receive invitations from the person again.


2. Beside the Ignored Application Invitations field, click Edit.

3. Click a contact.

4. Click OK.

Disconnect an app from BBMWhen you disconnect an app from BBM, the application itself is not removed from your BlackBerry smartphone. If you want to delete the application, you can do so at any time.


2. Beside Application Access, click Edit.

3. Beside an app, click Edit.

4. Change the Connect to BBM field to Disconnected.


BBM Groups

Getting started with BBM Groups

About BBM GroupsYou can use the BBM Groups feature of BlackBerry Messenger to create or join a group of people that you want to stay connected with, such as family, friends, or co-workers. In a group, you can chat, share pictures and lists, create appointments, and more. Each group can have up to 30 members, and you can be in a group with people who aren't part of your BBM contact list.

Depending on your wireless service provider or organization, this feature might not be supported.

Create a groupWhen you create a group, you automatically become an administrator for the group.


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Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature.

1. On the contact list screen, press the key > New Group.

2. Type a name for the group.

3. Type a description that people see when they receive the invitation to the group.

4. Change the Group Icon field.

5. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No.

6. Click Create Group.

Join a group by scanning a barcodeTo perform this task, your BlackBerry smartphone must have a camera.

Depending on your wireless service provider or organization, you might not be able to use BBM Groups.

1. On the contact list screen, press the key > Scan BBM Group Barcode > Continue.


Send a chat, picture, or list to a person that is not a member of the group1. In a group, click Chats, Pictures, or Lists.

2. If necessary, click a group chat, picture, or list.

3. Press the key > Send <type of group data> To.

4. Click an option.

Add a group to the Home screen of your smartphoneWhen you add a shortcut icon for a group to the Home screen of your BlackBerry smartphone, you can access the group quickly without first opening BlackBerry Messenger.

1. On the contact list screen, in the BBM Groups category, highlight a group.

2. Press the key > Show on Home Screen > OK.

To delete the shortcut icon from the Home screen, press the key > Remove From Home Screen.

Change group options1. On the contact list screen, in the BBM Groups category, click a group.

2. Press the key > View Group Details.


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• To change the group icon, change the Group Icon field.

• To share or stop sharing your status with members, change the Share My Status Message field.

• To turn on group chat history, change the Save Chat History field to Device or Media Card.

• To save group pictures, change the Save Pictures field to Media Card or Device.

• To prevent group activities from appearing in the Messages application, beside the Message List Integration field, click Settings. Select an option. Click OK.

• To stop receiving notifications for group activities, change the Turn Off All Notifications For This Group field to Yes.

3. If you are an administrator of the group, do any of the following:

• To change the group description, type a new description.

• To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No.

• To change the password that a member can type to become an administrator of the group, click Set or Change.


Members

Invite a BBM contact to join a groupWhen you invite a BlackBerry Messenger contact to join a group, the contact must accept your invitation before the contact is added to the group.

Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task.

1. In a group, click Members > Invite to BBM Group > Select from BBM contacts.

2. If necessary, change the Category field.

3. Select the checkbox beside the contact.

4. Click Send.

Add a member by scanning a barcodeTo perform this task, your BlackBerry smartphone must have a camera.

Depending on the permissions that the administrator of the group has set, you might need to be an administrator of the group to perform this task. If you have NFC technology on your smartphone, you can also add members using BlackBerry Tag. For more information about NFC technology, see the main help.

1. In a group, click Members > Invite to BBM Group > Scan a PIN barcode > Start Scanning.



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Display the group barcode on your smartphoneWhen you display the barcode for a group on your BlackBerry smartphone, other people can scan the barcode to join the group.

Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task.

1. On the contact list screen, in the BBM Groups category, click a group.

2. Press the key > View Group Details > Display Group Barcode.

Invite a member to become a BBM contactWhen you invite a member to become a contact, the member must accept your invitation before the person is added to your BlackBerry Messenger contact list. After you invite a member from a group to become a BBM contact, you can start a private chat by clicking the member.

1. In a group, click Members.

2. Highlight a member who is not yet a BBM contact.

3. Press the key > Invite to BBM > Yes > Send.

The member remains in the Pending category in your BBM contact list until the member responds to your invitation.

Delete a member from a groupTo perform this task, you must be an administrator of the group.

If you added the member as a BlackBerry Messenger contact, you might also want to delete the contact from your BlackBerry Messenger contact list.


2. Highlight a member.

3. Press the key > Remove <member's name> > Remove.

Leave a groupAfter you leave a group, the group no longer appears on the contact list screen in BlackBerry Messenger, and you no longer receive activity updates for the group.


2. Press the key > Leave Group > Leave Group or Delete Group.


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Group chats

Start a new group chatAll members of a group can see group chats.

1. In a group, click Chats.

2. Press the key > New Chat.

3. Type a subject for the group chat.

4. Click Create.

Delete a group chatBefore you begin: To perform this task, you must be an administrator of the group and the group must have more than one group chat.

1. In a group, click Chats.

2. Highlight a group chat.

3. Press the key > Delete Chat > Delete.

Pictures

About picturesYou can share pictures with all of the members in a group. You can share pictures that are stored on your BlackBerry smartphone, or if your smartphone has a camera, you can take a picture. You can mark pictures as favorites, comment on pictures, and add voice notes to pictures.

A group can contain up to 20 pictures. Pictures in a group are deleted from your smartphone automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to your BlackBerry smartphone or a media card.

Share a picture with a groupAll members of a group can see pictures that you share. Pictures in a group are deleted from your BlackBerry smartphone automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to a media card or, if available, to the built-in media storage on your smartphone.

1. In a group, click Pictures > Share Picture.


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2. Click a picture or click Camera to take a new picture.

3. Type a caption.

4. To add a voice note, click the Add Voice Note icon > Record > Attach.

5. Click Send.

Discuss a pictureYou can discuss a picture with all members of the group.

1. In a group, click Pictures.

2. Click a picture.

3. Press the key > Discuss Picture.

4. Type a message.

5. Click Add Comment.

Mark a picture as a favoriteWhen you mark a picture as a favorite, you continue to see the picture in the group on your BlackBerry smartphone even after 28 days. Other members might not see the picture after 28 days. Depending on the group options that you have set for pictures, other members of the group might be notified when you mark a picture as a favorite.


2. Highlight a picture.

3. Press the key > Tag as Favorite.

To stop displaying a picture as a favorite, click Remove Favorite Tag.

Add or replace a voice noteYou can only record voice notes for pictures that you have shared with the group.


2. Click a picture that you shared.

3. Press the key > Add Voice Note or Replace Voice Note > Record > Attach.

Play a voice noteYou can play a voice note that a member of the group has added to a picture.


2. Click a picture that has a voice note.


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3. Press the key > Play Voice Note.

Change a caption1. In a group, click Pictures.


3. Press the key > Edit Caption.

4. Type a new caption.

5. Click Send.

Delete a picture from a groupAfter you delete a picture from a group, you can no longer see it in the group on your BlackBerry smartphone. Other members might continue to see the picture.



3. Press the key > Delete Picture > Yes.

4. If you shared the picture or if you are an administrator of the group, to delete the picture for all members, click Yes.

Lists

About listsYou can create lists to share with all members in a group. You can assign due dates, change the priority level for list items, and set an owner for list items. You can also change list items or mark them as completed. Members can comment on list items and send a list to people outside of the group.

Create a list1. In a group, click Lists > Start New List.

2. Type a name for the list.

3. Click OK.

Discuss a listYou can discuss a list with all members of the group.

1. In a group, click Lists.


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2. Click a list.

3. Press the key > Discuss List.

4. Type a message.

5. Click Add Comment.

Add a list item1. In a group, click Lists.

2. Click a list.

3. Click Create New Item.

4. Type a name for the list item.

5. Perform any of the following actions:

• To add a category for the list item to appear under, type a category name.

• To assign responsibility for the list item to a member, type part of the member's name. Click the member.

• To set the priority level for the list item, change the Priority field.

• To specify a due date, change the Due field. Click Date. Click a date. To set the priority level to automatically change to high at a specified time for a list item with a due date, change the Make high priority field.

6. Click Save.

Change a list item1. In a group, click Lists.

2. Click a list.

3. Click a list item.

4. To change the list item information, perform any of the following actions:

• To mark a list item as completed, change the Status field to Completed.

• To rename the list item, type a new name for the list item.

• To add a category or change the category that the list item appears under, type a category name.

5. To change the priority level or due date for the list item, perform any of the following actions:

• To assign responsibility for the list item to a member, type part of the member's name. Click the member.

• To set the priority level for the list item, change the Priority field.

• To specify a due date, change the Due field. Click Date. Click a date. To set the priority level to automatically change to high at a specified time for a list item with a due date, change the Make high priority field.

6. Click Save.


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Sort a listYou can sort a list on your BlackBerry smartphone using different criteria.


2. Click a list.

3. Press the key > Sort By <list item information>.

4. Click a criteria.

Delete one or more list itemsAfter you delete a list item from a list in a group, it can be restored only by another member.


2. Click a list.

3. If necessary, highlight a list item.

4. Press the key.

• Delete Item

• Delete Completed Items

• Remove Deleted Items

5. Click Delete.

Restore a list itemWhen a member of a group deletes a list item, it appears crossed out in the list. Only another member can restore the list item.


2. Click a list.

3. Highlight a deleted list item.

4. Press the key > Recreate Deleted Item.

Delete a list1. In a group, click Lists.

2. Highlight a list.

3. Press the key > Delete List > Delete.


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Group calendar

About the group calendarYou can create appointments and share them with all of the members in a group. Members can add, change, or delete appointments from within the group. Appointments that are created in a group also appear in the calendar application on your BlackBerry smartphone.

For more information about using the calendar features, on the menu in the calendar application, click Help.

Create an appointmentAppointments that you create and share with a group appear in every member's calendar.

1. In a group, click Calendar > New Appointment.

2. Type the appointment information.

3. If necessary, change the Recurrence field.


5. Click Yes.

6. Click a group.

Change an appointmentChanges that you make appear in every member's calendar.

1. In a group, click Calendar > View Groups' Calendar.

2. Click an appointment.

3. Change the appointment information.


View all group appointmentsAppointments for all groups that you are a member of appear in the same calendar view.

In a group, click Calendar > View Groups' Calendar.

Delete an appointmentWhen you delete an appointment from a group, it no longer appears in your Calendar application.


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1. In a group, click Calendar > View Groups Calendar.

2. Highlight an appointment.

3. Press the key > Delete > Delete.

4. If you created the appointment or if you are an administrator of the group, to mark the appointment as cancelled in all members' calendars, click Yes.

Group administration

About group administratorsWhen you create a group, you become the administrator for the group automatically. As an administrator you can delete pictures and appointments for all members in a group. Administrators of a group can also control membership of the group, set or change the administrator password, and delete the group.

Set an administrator passwordBefore you begin: To perform this task, you must be an administrator of the group.

The password must be at least four characters in length. A member can type the group password that you set for the group to become an administrator.


2. Press the key > Administration > Set Administrator Password.

3. Type a password.

4. Click OK.

Change the administrator passwordBefore you begin: To perform this task, you must be an administrator of the group.

A member can type the administration password that you set for the group to become an administrator. The password must be at least four characters in length.


2. Press the key > Administration > Change Admin Password.

3. Type a new password.

4. Click OK.

Assign or remove administrator permissionsBefore you begin: To perform this task, you must be an administrator of the group.


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A group can have multiple administrators.


2. Highlight a member.

3. Press the key > Administration.

• To assign administrator permissions to the member, click Grant Admin Privileges.

• To remove administrator permissions from the member, click Remove Administrator Privileges. If necessary, click Continue.

4. Click OK.

Become an administratorBefore you begin: To perform this task, an administrator of the group must have set an administrator password and provided you with the password.


2. Press the key > Administration > Make Me An Administrator.

3. Type the administrator password for the group.

4. Click OK.

Delete a groupBefore you begin: To perform this task, you must be an administrator of the group.

When you delete a group, items in the group, including shared pictures, lists, and appointments, are deleted for all members.


2. Press the key > Administration > Delete Group > Yes.

Restoring your BBM dataAfter setting up BBM 7.0, your BBM contacts, profile, and group memberships are automatically backed up over the wireless network based on your BlackBerry ID.

After updating your BlackBerry Device Software or deleting your BlackBerry smartphone data, you can restore your BBM data by opening BBM 7.0 or later and entering the same BlackBerry ID that you used to set up BBM.Related informationMy contacts and groups are missing, 37


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View activity updatesThe activity updates list displays certain activities, such as when display pictures are changed or when members join a group. After you clear the activity updates list or restart your BlackBerry smartphone, the Recent Updates button might not appear until you receive new activity updates.

On the contact list screen, click Recent Updates.

To clear the activity updates list, press the key > Clear All.

Change the options for activity updates1. On the contact list screen, press the key > Options.

• To change the number of updates that appear in the activity updates list, change the Show Recent Updates field.

• To stop grouping the activity updates for a contact or group, clear the Combine Recent Updates From Same Contact or Group check box.


Check for the latest version of BBMDepending on your version of BlackBerry Messenger or your organization, this feature might not be supported.

You can download the latest version of BBM manually from the BlackBerry App World storefront. For more information about the BlackBerry App World storefront, on a computer visit www.blackberry.com/appworld.


2. Press the key > About BlackBerry Messenger.

3. Press the key > Check for Update.


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http://www.blackberry.com/appworld

Personalize: BBMChange your display picture or display nameChange your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set.






Change your statusYou can change your status message from your profile by typing a message, changing your status to busy, or selecting a saved status.

If you're in a hurry, you can update your status directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down.

On the contact list screen, press the key > View My Profile.

• Click the Status field and click a status.

• In the Personal Message field, type a status message. Press the key > Save.

Show what you're listening toYou can share which media files you're listening to with your BBM contacts.

When you're listening to music, your status message updates to display the current song title and artist (if available). Your status message returns to the last message that you typed when you're done listening to music.

User Guide Personalize: BBM

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1. Press the key > View My Profile.

2. Select the Show What I'm Listening To checkbox.


Change chat bubble colorsYou can specify chat bubble colors for your BlackBerry Messenger contacts instead of using the default color for individual chats, multiperson chats, and BBM Group chats.

1. From a contact's profile, change the Bubble Color field to a color or back to the default option.


To return all of your contacts to the default color, press the key > Options. Beside the Bubble Colors field, click Reset.

Change the display options for your contact list1. On the contact list screen, press the key > Options.

• To change how chats are sorted, change the Sort Chats By field.

• To change the spacing of your contact list, change the Contact List Style field.


About sounds for BBMYou can set notification options—such as tone, LED, or vibration—for BlackBerry Messenger in the sounds application by editing a sound profile and customizing each BBM item:

• The BBM New Message item is for incoming messages.• The BBM Voice Chat item is for incoming voice chats.• The BBM Groups item is for BBM Groups activities.• The BBM Alert item is for availability notifications that you set for a contact.

For more information about changing your ring tones, sounds, and alerts, click the Help icon on the Home screen of your BlackBerry smartphone.


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Rename a contact1. On the contact list screen, highlight a contact.


3. Type a new name.


To view the contact's current display name, click Reset.

Change a contact's display pictureBefore you begin: To perform this task, you must have linked the BlackBerry Messenger contact with the Contacts application.

You can replace a contact's display picture in BlackBerry Messenger with the contact picture from the Contacts application. If the contact picture changes, the display picture in BlackBerry Messenger is updated automatically to match the contact picture.



3. Change the Use BlackBerry Contacts Image field to Yes. If you do not see this option, the contact picture is already showing in BlackBerry Messenger.


To view the current display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.


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Troubleshooting: BBMMy display picture isn't animatingIf your display picture isn't animating in BlackBerry Messenger, try moving your cursor over it. If the display picture doesn't animate after a few seconds, try any of the following:

• Verify that the Show Animated Display Pictures checkbox is selected in your BBM options.• Verify that you're using a .gif file that is not larger than 32 KB.• Verify that the picture is square (the height and width, in pixels, are the same).

If necessary, you can try editing the file using a computer to adjust the size or dimensions.

A contact that I tried to add to BBM is not appearingIf a contact that you tried to add remains in the Pending category, the person might not have received your invitation. Some possible causes are that the person's BlackBerry smartphone is turned off, the person might not have yet responded to your invitation, or the person has chosen to ignore contact invitations from you. Depending on your organization, you might not be able to add a person who is not in your organization.

Try performing any of the following actions:

• If the person has not yet received the invitation, wait until the person receives and accepts the invitation before the person appears as a contact.

• If you added a contact and then switched smartphones shortly after, if the contact does not appear in your contact list or in the Pending category, you might need to add the contact again using your current smartphone.

• If the contact remains in the Pending category for a long period of time, you can delete the contact and then try to add the person again.

I cannot scan a barcodeTry performing any of the following actions:

• If the screen turns off, press the Escape key on the BlackBerry smartphone.• If there is a glare on the screen that is displaying the invitation barcode, you might need to move the smartphone away

from the object that is causing the glare.

User Guide Troubleshooting: BBM

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• Set the smartphone that is displaying the invitation barcode on a flat, level surface. Move the other smartphone about 4 in. (10 cm) above the first smartphone until all four corners of the barcode appear on the screen of the smartphone that is scanning the barcode.

I cannot send a pictureDepending on your wireless service provider, organization, or the number of applications that you installed and are running at one time on your BlackBerry smartphone, you might not be able to send pictures that are a certain size.

Try performing any of the following actions:

• Try sending a smaller picture. Depending on your BlackBerry Device Software, you might be prompted to resize the picture. To check the size of the picture that you want to send, in the Camera application, highlight the picture. Press the key > Properties.

• If you recently minimized applications on your smartphone using the End key, on the Home screen of your smartphone, click the icon for one of these applications. Press and hold the Escape key to close the application and free some of your smartphone memory. Try sending the picture again.

• On a computer, try resizing the picture or saving it with a lower resolution before you send the picture again.

For more information about the file transfer limits for your smartphone, contact your wireless service provider or organization.

My contacts and groups are missingIf your contacts are appearing but you're missing some of your groups, you can ask someone from the group to add you again.

If your contacts and groups aren't appearing in BBM, try the following:

1. Verify that your BlackBerry smartphone is connected to a wireless network.2. If you have previously associated BBM with your BlackBerry ID, in Options > BlackBerry ID, verify that you're using the

same BlackBerry ID as you are with BBM 7.0 or later.3. If you switched from a smartphone running BBM 6.2 or earlier and you still have access to that smartphone, do the

following:

• On your old smartphone, update to the latest version of BBM and set up BBM.• On your new smartphone, delete your smartphone data, open BBM, and sign in using the same BlackBerry ID to

restore your BBM data.4. If you created a backup file for a smartphone running BBM 6.2 or earlier on a computer, connect your smartphone to

your computer using a USB cable and try restoring your smartphone data, including your BBM contacts and groups, using BlackBerry Desktop Software.


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Warning: Any pictures, songs, and applications currently on your smartphone will be overwritten by your backup file. If you want to keep these media files, consider using BlackBerry Desktop Software to back up these items first before performing this step.

Related informationRestoring your BBM data, 31

Some features are not available in BBMFeatures might not be available for any of the following reasons:

• Your wireless service provider might not have set up some features or might prevent you from using some features or options.

• Your wireless service plan might prevent you from using some features or options.• If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, your

organization might not have set up some features or might prevent you from using some features or options.• Some features might not be available for you to use for some contacts. These contacts might be using a previous

version of BlackBerry Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use.

For more information about the features that are available on your smartphone, contact your wireless service provider or organization.


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BlackBerry Messenger User Guide 1332766239263 7.0 En

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