BlackBerry Certification Program Exam Guide · The BlackBerry certification exams are role based....

BlackBerry Certification Program Exam Guide

Exam #BCP-420 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment


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Contents

ContentsBlackBerry Certification Program general information ................................ 10Take the exam............................................................................................................ 11Exam details .............................................................................................................. 14

Audience............................................................................................................................ 15Prerequisites .................................................................................................................... 18Recommendations......................................................................................................... 18Test structure ................................................................................................................... 19

What does BlackBerry certification mean to me?.......................................... 20Exam sections and weightings............................................................................. 21

Exam Sections ................................................................................................................. 21Section weightings ........................................................................................................ 22

Exam objectives........................................................................................................23How can I get training? ........................................................................................... 25

Additional Reference Materials ..................................................................................25Practice items ............................................................................................................26


Contents


Exam GuideBCP-420 Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment

BlackBerry Certification Program general informationThe BlackBerry® Certification Program is designed to enhance your professional credibility by providing quantifiable proof of your skills and knowledge related to BlackBerry solutions. BlackBerry certification is designed to help set you apart in the competitive world of mobile devices and applications.

The BlackBerry certification exams are role based. They focus on the practical application of BlackBerry solution knowledge required by specific roles in the different stages of a BlackBerry solution deployment. Currently, BlackBerry certification is available for the following roles:

• BlackBerry Certified Support Specialist

• BlackBerry Certified Server Support Specialist

• BlackBerry Certified System Administrator

• BlackBerry Certified Solution Designer

• BlackBerry Certified Application Developer

• BlackBerry Certified Technical Sales Professional

• BlackBerry MVS Certified Integration Specialist


Take the examRegister for the examFollow the steps below to register for an exam.

1. Review details for the exam you want to take on the BlackBerry web site at www.blackberry.com/certification

a. Review the BlackBerry Certification Program Guide.

b. Review the corresponding exam guide.

2. Once you have decided to register for an exam, click the Register Now link located beside the exam title on the web page.

3. You will be redirected from the www.blackberry.com web site to the web site of the company administering the BlackBerry certification exams. This is the test service provider.

4. Select a date and time to take the exam. (You may also register over the phone or in person at the testing location).

Attempting an exam1. You should arrive at the testing center at the scheduled time

with 2 pieces of ID. At least one should be a valid photo ID.

2. You will be asked to register with the test service provider, if you have not already done so. Once you have registered, you will receive a candidate ID from the test service provider and a unique BlackBerry Certification Program ID. As part of the registration process you will need to read and, if you agree, sign the Candidate Rules Agreement.

Identification is considered to be valid (not expired) as long as it does not have an expiration date that has passed.

For a list of acceptable ID cards, please refer to the “Valid photo IDs” section of this guide.

Note


http://www.blackberry.com/certification

http://www.blackberry.com/certification

3. You will be asked to store any personal items in a designated secure area outside the testing room.

4. You will take the exam.

5. Once you complete the exam, you will immediately be given a score report indicating whether you passed or failed the exam.

a. If the certification stream requires only one exam and you pass, or if you have passed the last exam required for certification, you will become BlackBerry Certified.

b. If the certification stream requires that you pass more than one exam and you pass, you will receive credit for the exam. You will then need to register for and pass the other exam(s) in order to become BlackBerry Certified.

c. If you do not pass, you will be provided with study information. You should also review the exam retake policy in the BlackBerry Certification Program Guide.

6. Your exam results will be imported into the BlackBerry Certification credential management system web site at www.blackberry.com/mycert

The photo ID must have a permanently affixed photograph and signature and must be valid (not expired). A photo ID must be an original document and not a photocopy or a fax.

The non-photo ID must display your signature.

A BlackBerry Certification Program ID will be assigned to you the first time you complete a BlackBerry certification exam. The BlackBerry Certification Program ID will be used by BlackBerry Certification Program administrators.

Note


Valid photo IDsThe following are acceptable forms of identification:

*Note: A credit card can be used as a primary form of ID only if it displays both a photo and a signature and is not expired. Any credit card can be used as a secondary form of ID, as long as it displays a signature and is not expired.

Photo ID Non-photo ID

• Government issued driver’s license

• Passport

• Military ID

• Credit card

• Check cashing card


Exam detailsThis exam targets administrators working in a Microsoft® Exchange environment. The majority of these individuals will work in a setting where they are responsible for installing, managing, monitoring, and maintaining one or more BlackBerry® Enterprise Server instances.

You will be required to complete one (1) of the following BlackBerry certification exams related to maintaining the BlackBerry Enterprise Server in order to achieve the BlackBerry Certified System Administrator certification:

• Maintaining a BlackBerry® Enterprise Server in a Microsoft Exchange Server Environment

• Maintaining a BlackBerry® Enterprise Server in an IBM® Lotus® Domino® Environment


AudienceTo write this exam, you should possess the knowledge required to support BlackBerry devices and BlackBerry® Desktop Software in an enterprise environment. You should be able to demonstrate a high level of understanding of BlackBerry devices and BlackBerry Desktop Software.

You should possess basic networking skills and know how to add and remove BlackBerry device users on the Microsoft® Exchange Server and the Microsoft® Active Directory®. You should be able to back up and perform general maintenance on storage groups, apply permissions, and manage data flow in a Microsoft Exchange environment.

You should have a basic understanding of Microsoft® Windows® permissions, Microsoft® Outlook®, MAPI, firewalls, proxy servers, TCP/IP, DMZ, and the BlackBerry® Enterprise Server Resource Kit. You should also be able to troubleshoot issues using BlackBerry Enterprise Server log files.


What can the candidate do without assistance?

• Explain the functionality of the components in the BlackBerry® Enterprise Solution

• Review and explain the existing mail and database architecture

• Install and upgrade BlackBerry Enterprise Server software

• Deploy desktop applications and BlackBerry devices

• Manage BlackBerry device user accounts

• Manage BlackBerry devices

• Monitor the BlackBerry Enterprise Server

• Administer the BlackBerry Enterprise Server

• Configure remote BlackBerry Enterprise Server components

• Troubleshoot user account and BlackBerry device issues

What can the candidate do with assistance?

• Plan to install BlackBerry Enterprise Server software

• Plan for a Blackberry Environment including scalability, disaster recovery and supportability

• Secure the environment

• Configure the Mobile Data System (MDS) and Instant Messaging

• Troubleshoot BlackBerry Enterprise Server issues

In which environments can the candidate complete the tasks?

• Using Windows® 2000, 2003 platforms; Windows® XP, Windows Vista™, BlackBerry® Desktop Manager, VMware® ESX, Microsoft Exchange 2000, 2003, 2007, MSDE 2000, Microsoft® SQL Server® 2000 and 2005, Microsoft SQL Server 2005 Express Edition, and BlackBerry Enterprise Server version 4.0 and later

Which tools is the candidate familiar with?

• BlackBerry Enterprise Server

• BlackBerry devices

• BlackBerry Desktop Manager

— ODSviewer

— Intellisych Advanced Logging

— RIM.log

• BlackBerry Manager

• BlackBerry User Admin Tool


• BlackBerry Server Configuration Panel

• BlackBerry Enterprise Server Resource Kit (BRK)

— Syslog

— No response check

— Message flow

— Pending data

— Historical stats

— Avail index

— EA status

• BlackBerryDBBackup

• BlackBerry Enterprise Server log files

• IBM Domino Server

• Microsoft Window Servers

• Performance Calculator

• BBSRPtest

• Installation and Administration

• Domino Administrator

• BlackBerry Server Configuration Panel

• Microsoft SQL Server Enterprise Manager or IBM Lotus Domino Administrator

• SNMP browser

• BBcheck

• CreateDB

• Windows Event Viewer

• Telnet

• Performance Monitor

• SNMP

• BlackBerry® MDS Runtime

• BlackBerry® MDS Studio

• WFetch

• BlackBerry® Server Configuration Panel

• Filemon

• Perfmon

• Regmon


• Network trace

— Ethereal

• Controller log

• Microsoft Network utilities

— Ping/pathping

— Traceroute

— NSlookup

— TCPview

What is this candidate not expected to do?

• Debug operating system components

• Debug BlackBerry Enterprise Server components

• Debug the memory dump

• Debug the IBM Lotus Domino Server

• Debug the Microsoft SQL Server issues

• Develop BlackBerry device applications

Prerequisites• No prerequisites

Recommendations• Six months experience supporting BlackBerry devices in

BlackBerry Enterprise Server environment

• Working knowledge of the BlackBerry Enterprise Server and its functions

• Applicable training as per the exam guide

• Familiarity with product documentation

• Knowledge of accessing and using the BlackBerry Technical Solution Center (BTSC)


Test structure

Note: A list of acronyms and a glossary will be provided during the exam

Exam type: CBT: Linear Fixed Forms

Availability: On-demand

Pass/fail status: Single cut point, notified immediately upon completion

Test scoring: Computer Scored

Score report: Provided after marking the exam

Languages: Initial release in English — plans for future translation

Item types/formats:

Multiple choice — single and multiple answers

Drag and drop items - place procedures in order or select items from a larger list

Time to complete: 90 minutes

Number of items: 68


What does BlackBerry certification mean to me?If you have passed an exam (either a BCX-### or BCP-### version) for one or more roles in the BlackBerry Certification Program, you have demonstrated proficiency with one or more BlackBerry solutions. To be certified through the BlackBerry Certification Program, you must pass one or more product-related, task-oriented proficiency exams. BlackBerry certification may provide the following benefits:

• Immediate and quantifiable proof of skills and knowledge with regards to implementing and supporting BlackBerry solutions

• Can be used as part of a supplementary performance program

• Increased productivity and efficiency

• Advancement of skills and knowledge for those in information technology fields


Exam sections and weightingsExam Sections

The Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment exam contains the following sections:

• BlackBerry Enterprise Solution overview

• BlackBerry Enterprise Server installation and upgrade

• BlackBerry Enterprise Server and BlackBerry device user configuration

• Securing the BlackBerry Enterprise Solution environment

• Maintaining the BlackBerry Enterprise Solution

• Troubleshooting the BlackBerry Enterprise Solution

• BlackBerry Enterprise Server Resource Kit


Section weightings

Section number Section name Average %

of exam

1 BlackBerry Enterprise Solution overview 12%

2 BlackBerry Enterprise Server installationa and upgrade

12%

3 BlackBerry Enterprise Server and BlackBerry device user configuration

18%

4 Secuting the BlackBerry Enterprise Solutoon Environment

17%

5 Maintaining the BlackBerry Enterprise Solution 17%

6 Troubleshooting the BlackBerry Enterprise Solution

19%

7 BlackBerry Enterprise Server Resource Kit 6%


Exam objectivesSection 1 - BlackBerry Enterprise Solution overview• Discuss the steps involved in various data flows

• Explain the functionality of the components of the BlackBerry Enterprise Solution

• Review and explain the existing email messaging and database architecture

Section 2 - BlackBerry Enterprise Server installation and upgrade• Explain how to verify and configure prerequisites, requirements,

and permissions

• Describe how to install BlackBerry Enterprise Server software

• Describe how to upgrade BlackBerry Enterprise Server software

Section 3 - BlackBerry Enterprise Server and BlackBerry device user configuration• Configure BlackBerry Web Desktop software

• Describe under what conditions you would configure settings within the BlackBerry Administration Service

• Describe how to configure and manage BlackBerry device user accounts

• Describe how to configure and manage BlackBerry Enterprise Server components

• Describe how to activate BlackBerry devices over the wireless network

• Describe how to create, edit, and assign WLAN and VPN configuration sets

• Manage BlackBerry devices

Section 4 - Securing the BlackBerry Enterprise Solution environment• Demonstrate a comprehensive understanding of IT policies

(including scheduling)

• Demonstrate an understanding of the configuration of the PGP® Support Package for BlackBerry® smartphones and the S/MIME Support Package for BlackBerry® smartphones


• Demonstrate an understanding of Notes Native Encryption support in the BlackBerry Entreprise Solution (BlackBerry® Enterprise Server for IBM® Lotus® Domino®)

• Describe how to create and maintain software configurations

• Demonstrate an understanding of application control policies

• Explain how to enable and implement an Enterprise Service Policy

• Explain how to enable and implement the access control lists (push and pull)

• Explain the purpose of role-based administration

Section 5 - Maintaining the BlackBerry Enterprise Solution• Describe high availability within the BlackBerry solution

• Explain the methods for the initial configuration of BlackBerry Enterprise Server monitoring

• Configure SNMP traps for alerts

• Generate reports (based on SNMP results)

• Describe options for BlackBerry Enterprise Server monitoring – beyond the BlackBerry Enterprise Server Monitoring Service

Section 6 - Troubleshooting the BlackBerry Enterprise Solution• Describe the functionality of BlackBerry Enterprise Server

components

• Discuss data flow in the BlackBerry Enterprise Server

• Demonstrate an understanding of the BlackBerry Enterprise Server log files

• Troubleshoot BlackBerry device user account and BlackBerry device issues

• Troubleshooting BlackBerry Enterprise Server issues

Section 7-BlackBerry Enterprise Server Resource Kit• Use the BlackBerry Resource Kit


How can I get training?Before taking an exam, it is recommended that you have experience with the BlackBerry solution covered in the exam and that you read the corresponding exam guide.

As new exams become available, corresponding exam guides will be available at www.blackberry.com/certification.

Available Training• Instructor led training

• Self study guides

• Tutorials and resources from www.blackberry.com

How do I get training?• Contact the BlackBerry Training team at

[email protected]

• Review the information available atwww.blackberry.com/training

Additional Reference MaterialsThe following documents are available in the BlackBerry Technical Solution Center located at www.blackberry.com/btsc

• Feature and technical overviews

• Getting started guides

• Installation guides

• Upgrade guides

• Administration guides

• Security technical overviews

• Server Capacity Calculator

• Technical overview of the S/MIME Support Package for BlackBerry devices

• Technical overview of the PGP Support Package for BlackBerry devices

• Performance benchmarking guides

• BlackBerry Enterprise Server Resource Kit guide

• BlackBerry Resource Center


Practice itemsThe following items provide an example of what to expect on an exam.

Practice item 1BlackBerry® Desktop Software is found in which two of the following locations by default? (Choose two.)

a. c:\Program Files\BlackBerry

b. c:\BlackBerry Desktop Software\

c. c:\Program Files\Research In Motion\BlackBerry

d. c:\Program Files\Research In Motion\BIS

e. c:\Program Files\Common Files\Research In Motion

Correct answer: C and E

Practice item 2Which two of the following services can the firewall on the BlackBerry device block? (Choose two.)

a. Outgoing SMS messages

b. Incoming PIN messages

c. Outgoing PIN messages

d. Incoming BlackBerry® Internet Service email messages

e. Outgoing BlackBerry Internet Service email messages

Correct answer: B and D

Practice item 3A BlackBerry device user is unable to open a supported attachment on the BlackBerry device. What are two possible causes of this issue? (Choose two.)

a. The original email message that contained the attachment is no longer saved on the messaging and collaboration server.

b. The firewall on the BlackBerry device is set to block attachments.

c. The BlackBerry device does not have the appropriate service book to open an older attachment, because the original service book has been deleted or overwritten.


d. The original email message was forwarded to a BlackBerry email address, so the attachment was removed.

e. The BlackBerry Internet Service has deleted the attachment due to inappropriate content.

Correct answer: A and C

Practice item 4Which two of the following functions does Intellisync® perform? (Choose two.)

a. Synchronizes the BlackBerry device user's organizer data

b. Performs a back up of the BlackBerry device

c. Updates the date and time on the BlackBerry device

d. Reconciles email messages with integrated email accounts

e. Synchronizes filters with the BlackBerry Internet Service

Correct answer: A and C

Practice item 5A BlackBerry device user is unable to browse the Internet using the BlackBerry® Browser. Which component allows this functionality on the BlackBerry device? (Choose one.)

a. BlackBerry Dispatcher

b. BlackBerry Collaboration Service

c. BlackBerry MDS Connection Service

d. Apache Tomcat™

e. BlackBerry Controller

Correct answer: C

Practice item 6A BlackBerry device user would like to push applications to the BlackBerry device from the BlackBerry Enterprise Server. Which two types of files can be pushed to the BlackBerry device? (Choose two.)

a. .alx

b. .cod


c. .exe

d. .bat

e. .zip

Correct answer: A and B

Practice item 7Which BlackBerry Enterprise Server component is responsible for monitoring the health of other components? (Choose one.)

a. BlackBerry Enterprise Server Alert

b. BlackBerry Controller

c. BlackBerry Dispatcher

d. BlackBerry User Administration Service

e. BlackBerry Manager

Correct answer: B


Acronym list

Acronym list

B

BlackBerry MDSBlackBerry® Mobile Data System

D

DMZdemilitarized zone

I

IDidentification

M

MAPIMessaging Application Programming Interface

P

PINpersonal identification number

S

SMSShort Message Service

SNMPSimple Network Management Protocol

T

TCP/IPTransmission Control Protocol/Internet Protocol


Acronym list


BlackBerry Certification Program Exam Guide · The BlackBerry certification exams are role based....

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