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EVERGREEN VALLEY COLLEGE

BIS Program Review

Business Information Systems Department

Business and Workforce Division

2009

Prepared by:

Jonathan KingSoledad SantosMarilyn SnappSally ChumbleyDenise Knecht

BIS Program Review, May 6, 2009

DEPARTMENT/PROGRAM NAME: Business Information Systems

LAST REVIEW: Spring 2001

CURRENT YEAR: 2009

AREA DEAN: Jonathan King

SUMMARY OF THE DEPARTMENT/PROGRAM

The Business Information Systems (BIS) Program was established in 1985 and offers three options for students to pursue Certificates of Achievement and degrees. The mission of the program is to meet the changing needs of the business community and high tech industries in Silicon Valley, as well as provide students with the tools and technical competencies to obtain employment opportunities throughout the Bay area.

The three specialized areas that are offered to students include Information Processing, Digital Media Design, and General Business. Additionally, there are six shorter Certificates of Achievement: Accounting Specialist, Bookkeeping Assistant, Business Systems Assistant, Computer Systems Assistant, Computer Applications Specialist and Information Processing Specialist. Three other Certificates of Achievement have been submitted for approval by the California Community College System Office. These certificates are Administrative Assistant, Medical Office Assistant and Digital Media Specialist. They were returned to the college for lack of information. Many courses are being revised and updated, and these revisions will be included in the three certificates when re-submitted for approval. New programs in Medical Billing Specialist and Human Resources Assistant are being developed for future offerings.

PART A: Overview of Program

1. Identify EVC’s CTA for this year.

EVC’s commitments to action in the Student Centered category revolve around three major areas, including Access, Curriculum and Programs, and Services. Within the area of Access, the goal is to grow enrollment by 5%; while the goals under Curriculum and Programs include expanding curriculum and programs by 10%, increasing certificates, degrees and distance education by 25%, and developing new non-credit community programs. In the area of services, the goals include improving intervention programs and developing a Learning Resource Center. Along these same lines, under the area of Community Engagement, plans have been made to establish and teach three to five courses at a site off-campus.

(See the complete text of EVC’s CTA’s in Attachment 1.)

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Evergreen Valley College CTA

Student CenteredArea of Focus Success Metrics Commitments to ActionAccess Grow Enrollment by 5% Market outreach to students

Strengthen high school collaborationCurriculum and Programs Expand the curriculum and

programs by 10% Increase certificates/degrees

and distance education courses by 25%

Develop non-credit community programs

Conduct comprehensive program review Streamline curriculum process Create plan to develop additional

vocational/workforce programs & seek grants to support programs

Analyze existing mini-certificate programs

Assess current distance education courses

Services Increase degree/completion and transfers by 5%

Increase retention/completion rate by 10%

Decrease students on probation by 10%

Provide students with opportunities to engage in campus life

Improve new intervention programs Develop LRC to assist students Create one new transfer agreement and

promote transfer agreements Ensure faculty and staff have accessible

data tracking tools

Community EngagementBring the College to the Community

Establish 3-5 new off-site courses

Conduct community needs assessment survey

Launch offsite classes – credit/no credit offerings

2. Identify your program/department’s CTA for this year.

Within the BIS Department, the three focus areas include the Student Centered category (Access, Curriculum and Programs) and Organizational Transformation and Community Engagement. In the area of access, the goal is to increase online and hybrid courses. In the area of Curriculum and Programs, the goals are to strengthen articulation with high schools, hold advisory committee meetings, and complete program review in spring 2009. In the area of Organizational Transformation, the goal is to increase attendance of faculty to statewide conferences and increase membership in professional organizations. The area of focus in Community Engagement is Curriculum and Programs. The BIS Department decided to provide short-term weekend classes for spring 2009. Refer to the table below for BIS Department CTA’s.

(See Attachment 2 for the Business and Workforce Division CTA’s)

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BIS Department CTA

Student CenteredArea of Focus Metrics Commitments to Action Access Increase online and hybrid offerings Market these new formats to

students on campus web site and in class schedule

Curriculum and Programs Continue articulation with the high schools and CCOC by collaboration

Make technical advisory committee meetings an ongoing yearly activity

Complete program review for BIS by May 2009

Expand relationship with high schools in the area

Plan for next yearly meeting Implement a program review

for BIS in fall semester 2008 Gather data for topics in

January-February 2009 Produce review document

compiled from committee members in March 2009

Increase the number of Career Education Technology certificates

Follow up on unapproved Certificates of Achievement

Organizational TransformationAccess Increase membership of faculty to

professional organizations Increase attendance of faculty to

statewide conferences, workshops, online classes and webinars

Community Engagement Curriculum and Programs

Provide short-term courses on weekends

Establish a series of hybrid or online courses

Two short term and/or weekend courses were offered in spring of 2009

Develop plan for offering additional courses in the future

3. How did your program/department meet the overall CTA of the College? Describe how your program/department met the overall CTA of the College. Describe areas where your program/department needs improvement to meet the overall CTA of the College. Describe specific plan to achieve this goal.

EVC’s commitments to action included areas such as, growing enrollment, expanding curriculum and programs, increasing retention and developing off campus and non-credit programs. All BIS courses have been reviewed and will go through extensive updates and revisions. The process will begin in fall 09 and continue until all courses have been completed. The target date for completion is by the end of fall semester 2010. The BIS certificates and programs are also being reviewed to ensure that they are aligned with business and industry. The program review is the start of the process to begin making immediate improvements.

New class materials have already been selected and are currently being used in several of the individualized lab classes. Students are responding positively to these materials that are more

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representative of industry practices. Enrollment has increased in the individualized lab classes, but is limited by room size and the number of stations available in the various timeslots.

BIS classes have been marketed. Marketing these classes and programs to high school groups and to current students will continue via campus information events. These events are vital in disseminating current information about BIS programs.

In the area of retention, BIS sends out a short note (postcard) reminding students about their class attendance. As a result of this, students return to class to find out what they need to do to meet the requirements in the time that they have left in the semester.

BIS works with the Director of CalWorks to create classes for their student population. These courses are sometimes written in workshop format to meet the required hours that students must be in attendance. These classes have a large enrollment and a good retention rate.

Students from various ethnic populations need additional assistance to help them succeed in their classes. Faculty usually recommends that these students enroll in classes that would increase their comprehension and language skills to allow them to progress further and complete the classes by the end of the semester. Tutoring centers are also recommended to the students to use for additional help.

The BIS Department is currently working on developing an updated brochure showing the degrees, certificates of achievement, and the certificates of specialization. This brochure will increase awareness of BIS programs and degrees. Two new certificates are being proposed to expand the BIS offerings. Online and hybrid formats have become common delivery systems for many courses. BIS courses are now being written in this format.

4. Identify the Following

Analysis of Unmet Goals

1. One of the crucial goals of the department is to increase attendance of faculty to statewide conferences to provide consistent exposure to innovative ideas in their areas of expertise. Faculty will need to expand their knowledge and skills regarding technological developments in business and in the global environment. The department plans to meet this goal by providing opportunities for faculty to attend conferences, workshops, and professional education. Webinars offered by publishing companies and professional organizations are also made available to faculty. @ One courses and online education are also available. These opportunities will prepare faculty with the knowledge and resources to develop more CTE (Career Technical Education) programs viable options.

2. Plans were made to establish 3 to 5 off-site BIS courses for senior citizens; however, this plan was postponed due to budget cuts throughout the state of California. This goal will be revisited once the budget cuts are lifted, and funds are available for program expansion.

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3. Marketing the BIS program to the community to attract senior citizens to our campus to take BIS courses is one goal. However, this plan has also been postponed due to budget cuts.

List Five Accomplishments

1. BIS Advisory Committee meetings have been held in spring and fall 2008. The Advisory Committee made several recommendations that have been reviewed by the faculty and management. (See attachment 3 for complete Advisory Committee documents.)

2. Computers have been upgraded in RF-234 in 2007, in R4-231 & 233 in 2008, and now are being upgraded in RG-240 during spring semester 2009. MS Office 2007 has been loaded in all rooms along with updated medical applications for the lab classes.

3. Courses are being updated and revised with a goal of completion in fall 2011. Faculty and staff have revised courses to reflect the new Office 2007 software as well as the new medical applications. The course revision process will begin in Fall 2009. Although the courses have not been updated through the All College Curriculum Committee, current textbooks and student learning outcomes are being used by faculty and incorporated in their syllabi. The table in Part C: Student Outcomes is a projection of completion dates for course revisions.

4. Over the last several years articulation agreements have been completed with area high schools and the Central County Occupational Center. See Attachment 3 for complete Advisory Committee documents.

5. Employment and government agencies, in addition to businesses, frequently encourage their employees to upgrade their skills. Anyone who wishes to enhance their skills seeks testing centers for certification. Evergreen Valley College is an established testing center for Microsoft Office application certification and for keyboarding speed and accuracy tests. Certification tests for Office 2003 and 2007 are given to students and community members through a partnership with Certiport. Advertising is provided through www.certiport.com. The keyboarding speed and accuracy tests were developed in conjunction with the City of San Jose and the County of Santa Clara. Tests are administered to applicants who need to fulfill job requirements for City, County and other businesses throughout the Bay Area. The income from the testing fees is used to augment supply needs in BIS and CIT. Currently advertising is done through the City and County, as well as other agencies in the area. The income for these services is $860 for the year 2008-2009.

List Three New InitiativesThe lab course approach that is currently used is working successfully. However, different delivery methods that could be used such as, online, hybrid, and lecture courses have been discussed. This will be taken into consideration in the course revision process. The lab classes that are low enrolled are being reviewed to find different options to effectively offer these classes to meet the needs of the students. Ongoing review of the programs with the Advisory Committee will ensure that courses are taught effectively and continue to be viable to the program.

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1. Revise BIS course outlines for the following courses:a. BIS 11Ab. BIS 11Bc. BIS 11Cd. BIS 102Be. BIS 106A & Bf. BIS 109g. BIS 125h. BIS 200

Other courses will follow once these are completed. This is an ongoing process. (See the table in Part C under Student Outcomes for a complete list.)

A special meeting was held with the Vice-President of Academic Affairs on April 29 th, 2009 to discuss how the BIS 200 lab course can be re-structured for the purpose of increasing student success and becoming compliant with Title 5 Regulations.

2. Establish and develop an ongoing relationship with counselors to provide current data regarding all BIS courses, certificates, and programs. Consider developing a counseling specialty area (BIS) so that this person will be an area expert for all students and faculty.

3. Develop a new brochure which will highlight the BIS certificate and degree programs, and revise the BIS web page on the EVC website to reflect current programs.

5. State the goals and focus of this department/program and explain how the program contributes to the mission, comprehensive academic offerings, and priorities of the College and District.

The goals and focus of the BIS department are to:

Revamp and streamline the course offerings so that program certificates are in alignment with the demands for specific careers and jobs in business and industry.

Implement the suggestions and recommendations of the BIS Advisory CommitteeThe points below are a summary of the suggestions from the Advisory Committee. (Refer to Attachment 3 for complete minutes of the Advisory Committee meetings.)

a. Include BIS 39, Professional Image, and BIS 135, Human Relations in the Workplace, in all certificate programs.

b. The following skills should be taught to students entering the workforce: critical thinking, multitasking, organization, adaptability, interpersonal and communication skills.

c. A Medical Coding Specialist program should be considered as a future program. d. An internship should be created within the BIS department for certificate programs

in Administrative Assistant and Medical Office Assistant.

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Develop a BIS brochure to include updated information about new and updated courses and/or certificates offered in the BIS programs.

Provide more opportunities for both faculty and staff to attend conferences and professional development workshops. These can also include online classes and webinars.

6. Identify current student demographics. If there are changes in student demographics, state how the program is addressing these changes.

The student demographics shown here were from fall 2007. In regard to ethnicity, the following groups were listed by total numbers and percentages:

EVC Student Demographics for Fall 2007

Ethnicity Total Students Percent of TotalAfrican/American 504 5%Asian 841 8%Asian/Cambodian 158 1%Asian/Chinese 235 2%Asian/Indian 278 3%Asian/Vietnamese 1867 17%Filipino 995 9%Latina/o 3521 32%Native American 69 1%Pacific Islander 104 1%White 1272 12%Other 1080 10%

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BIS Student Demographics, Success and Retention Percentages: Fall 2006 & Fall 2007*

Fall 2006 Fall 2007 Fall to Fall % Point Change

Ethnicity of Students

% Seatcount

% Retention

% Success

% Seatcount

% Retention

% Success

% Retention

% Success

African-American 5% 66% 45% 6% 76% 53% 9.7% 7.9%Asian (All Other) 11% 73% 59% 7% 73% 62% 0.5% 3.1%Asian/Cambodian 2% 78% 63% 1% 79% 53% 1.2% -10.3%Asian/Chinese 3% 86% 72% 2% 84% 75% -1.7% 2.9%Asian/Indian 3% 71% 60% 5% 79% 71% 8.6% 10.2%Asian, Vietnamese 21% 75% 65% 23% 80% 65% 5.3% -0.1%Filipino 10% 71% 51% 8% 71% 53% 0.2% 2.1%Latina/o 29% 73% 54% 27% 72% 52% -1.1% -1.9%Native American 1% 60% 50% 1% 88% 63% 27.5% 12.5%Pacific Islander 1% 68% 42% 1% 80% 50% 11.6% 7.9%White 9% 80% 65% 10% 73% 62% -6.7% -2.8%Other/Unknown 5% 73% 51% 8% 73% 61% 0.1% 9.9%Average 74% 58% 75% 59% 1.5% 1.4%

*(See Attachment 4 for statistics on retention and success rates fall 2006-spring 2008)

BIS Student Demographics, Success and Retention Percentages: Spring 2007 & Spring 2008*

Spring 2007 Spring 2008 Spring to Spring Fall % Point

ChangeEthnicity of

Students%

Seatcount%

Retention%

Success%

Seatcount%

Retention%

Success%

Retention%

Success

African-American 8% 67% 47% 5% 76% 64% 8.8% 16.7%Asian (All Other) 9% 70% 58% 9% 83% 72% 13.1% 13.5%Asian/Cambodian 2% 79% 76% 2% 65% 54% -14.0% -22.6%Asian/Chinese 3% 83% 76% 3% 77% 60% -5.9% -15.6%Asian/Indian 4% 78% 69% 3% 80% 71% 1.5% 2.7%Asian, Vietnamese 22% 82% 67% 23% 79% 67% -2.9% 0.0%Filipino 9% 65% 49% 9% 70% 56% 4.9% 6.8%Latina/o 24% 69% 52% 28% 72% 58% 3.5% 5.7%Native American 0% 83% 50% 1% 82% 45% -1.5% -4.5%Pacific Islander 1% 60% 45% 1% 69% 63% 8.8% 17.5%White 11% 74% 67% 9% 79% 58% 4.7% -9.1%Other/Unknown 6% 70% 56% 8% 69% 60% -0.9% 3.5%Average 73% 59% 75% 62% 2.4% 2.8%

*(See Attachment 4 for statistics on retention and success rates fall 2006-spring 2008)9


The demographics indicate that there is a large Asian/Vietnamese and Latina/o student population. From fall 2006-2007, the highest retention change was 27.5% and the highest success change was 12.5%. From spring 2007-2008, the highest retention change was 13.1% and the highest success change was 16.7%. The average change from fall to spring increased from 1.5% to 2.4% for retention and from 1.4% to 2.8% for success. In past years, the division has discussed suggestions on how to increase student retention. Some of these suggestions are still being used today such as, sending reminders (postcards) to students if they have been absent for a time. Another method is to do progress checks on the student’s performance in class and provide feedback to the student. Student contact via email or one-on-one is vital in the retention process. The different programs like EOP&S, CalWorks, Enlace, Aspire, and Affirm that send out progress reports to be completed for the program and the students are also helpful in the retention process.

A few recommendations to address the overall low success rates and low success in students of color is to collaborate with the Counseling Department to find out how we can best assist these students so that they could improve.

Identify students at risk.

Provide access to support these students.

Faculty presentation to the Counseling Department on areas of their expertise.

Provide assistance to students via VTEA funds (instructional assistants).

7. Identify enrollment patterns of the department/program in the last 6 years and analyze the pattern.

In regard to the highest and lowest enrollment patterns in the BIS department within the last 5 years, 7 courses had an average enrollment of 40 students (or higher) on an annual basis. The highest enrolled courses have included the following:

Highest Enrolled Courses in the BIS DepartmentBIS Classes with the Highest

EnrollmentEnrollment

Spring, Summer and Fall

2004

EnrollmentSpring, Summer and Fall

2008

Change 2005 to

2008

Average Annual

Enrollment Over Five

Year Period*BIS 3 - Electronic Calculator 81 69 -12 70BIS 17 - Medical Terminology 122 143 +21 166BIS 91 - Introduction to Information Processing

79 119 +40 91

BIS 109 - Introduction to MS Office 72 47 -25 65BIS 11A - Computer Keyboarding 254 160 -94 291BIS 11B - Computer Keyboarding and Document Formatting

77 53 -24 58

BIS 102B - Microsoft Excel 66 56 -10 64

*See the following table for year by year statistics. (Also, see Attachment 5 for more enrollment data.)

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Year by Year Enrollment Statistics for Highest Enrolled Courses

BIS Classes with the Highest Enrollment


2004

EnrollmentSpring,

Summer and Fall

2005


2006


2007

EnrollmentSpring,

Summer and Fall

2008BIS 3 - Electronic Calculator

81 75 56 68 69

BIS 17 - Medical Terminology

122 207 187 171 143

BIS 91 - Introduction to Information Processing

79 95 66 94 119

BIS 109 - Introduction to Microsoft Office

72 102 52 52 47

BIS 11A - Computer Keyboarding

254 246 221 182 160

BIS 11B - Computer Keyboarding and Document Formatting

77 68 49 43 53

BIS 102B - Microsoft Excel 66 55 57 84 56


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The lowest enrolled classes in the table above are part of the individualized lab classes which are offered concurrently. The total course enrollment makes up the total lab class enrollment.

(See item 8 for more detailed information on classes offered concurrently.)

Lowest Enrolled Courses in the BIS DepartmentBIS Classes with the Lowest

EnrollmentEnrollment

Spring, Summer and Fall

2004


2008

Change 2005 to

2008

Average Annual

Enrollment Over Five

Year Period*BIS 8 – Legal Terminology 1 1 0 3BIS 12 – Production Keyboarding 1 6 +5 4BIS 15 – Legal Office Projects 0 2 +2 1BIS 16 – Medical Office Projects 1 6 +4 5BIS 50A – Microsoft Excel Core Review 5 8 +3 6BIS 50B – Microsoft Excel Expert Review

3 2 -1 2

BIS 106B – Advanced Microsoft Word 1 4 +3 2BIS 157 - Proofreading 14 7 -7 11BIS 161 – Computerized Medical Office Procedures

21 6 -15 15


Year by Year Enrollment Statistics for Lowest Enrolled CoursesBIS Classes with the Lowest Enrollment


2004


2005


2006


2007


2008BIS 8 – Legal Terminology

1 8 2 1 1

BIS 12 – Production Keyboarding

1 2 7 5 6

BIS 15 – Legal Office Projects

0 1 0 0 2

BIS 16 – Medical Office Projects

1 9 5 3 6

BIS 50A – Microsoft Excel Core Review

5 6 5 5 8

BIS 50B – Microsoft Excel Expert Review

3 2 2 3 2

BIS 106B – Advanced Microsoft Word

1 0 3 1 4

BIS 157 - Proofreading 14 15 10 7 7BIS 161 – Computerized Medical Office Procedures

21 25 11 10 6

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Other Indicators regarding Enrollment Patterns

In fall 2004, the total enrollment at Census for all of the BIS courses was 557 students. That number decreased to 448 students by fall 2008 semester, as a result of fewer sections being offered. Based on these two semesters, the department experienced an 8% decline. (See the table below for year to year statistics.)

Year Spring Summer Fall2004 617 78 5572005 653 88 6562006 592 77 5332007 523 101 4692008 485 131 448Average 574 95 533

8. Identify department/program productivity.

Out of 40 BIS courses, 13 courses consistently had five or fewer students enrolled in each section. The strategy used to effectively and efficiently handle this situation was to offer concurrent classes. This allowed the classes to be scheduled at the same time, using the same classroom, limiting enrollment to the seat and equipment capacity allowed. Learning materials were revised to meet the needs of the students in a lab class setting or self-paced class. This resolved the problem of class cancellations and allowed students to enroll in the courses that are required in their certificate program. Students receive personalized assistance from the instructor or lab assistants. Instructors constantly monitor the students’ progress to ensure that they are meeting the class requirements.

The remaining 27 courses had sufficient enrollments. These courses are requirements or a prerequisite to another class or have similar course content to a major interest that students are pursuing. The computer-related courses provide students the opportunity to learn a skill or enhance their skills.

9. Identify student success rate and patterns within the department/program.

In reviewing the success rates and patterns within the BIS department, the data indicated that in the Fall 2006 semester, out of a total of 436 students completing a class, 308 students (71%) passed with a grade of 70 or higher, and 128 students (29%) received a grade lower than 70%.

Comparatively, in the Spring 2008 semester, while the overall enrollment in the BIS department decreased to 365 students completing a class, the success rates increased to 81%. Out of a total enrollment of 365 students, 299 students (81%) passed with a grade of 70% and above, and 66 students (18%) scored less than 70%.

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10. If the program utilizes advisory boards and/or professional organizations, describe their roles.

The BIS Advisory Committee meets with the BIS faculty twice a year during a joint CTE advisory meeting for all of the departments. These meetings are held during the months of October and May. The board members are professionals who work directly in business and in the healthcare fields. BIS faculty selects members by contacting professionals who may be interested or have expressed an interest in the Advisory Board. These meetings normally start at 5:30 and end at 7:30 p.m. The BIS Advisory Committee discusses new job trends and employment projections, as well as makes recommendations for the development of courses, certificates, and degree programs that will prepare students for the workplace. These recommendations are recorded in the minutes of each meeting, and are subsequently reviewed by the Dean and faculty members.

(See Attachment 3 for Advisory Committee documents)

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Part B: Curriculum

1. Identify all courses in the program and describe how the courses offered in the program meet the needs of the students and relevant discipline(s).

There are about 60 courses in the division. (See course list on pages 19-20). The majority of the courses that are taught are part of a certificate or degree program. The courses that are not part of the certificate or degree programs are standalone courses that could be taken as an elective. The courses also serve as review courses for students who return to school, change their major, or want to upgrade their skills.

The division has a number of students who take courses for personal use or for job advancement. These students usually do not enroll for certificates or degrees.

(See the Attachment 6 for the BIS major sheet.)

2. State how program has remained current in the discipline(s).

Courses remain active as prescribed in the catalog and curriculum. Reviews are done annually or whenever necessary by the dean and respective faculty to ensure that all courses are updated and revised to meet the needs of the students and keep abreast of current trends. Advisory meetings are held annually. Recommendations made by the advisory board are taken into consideration when updates and revisions are made.

The faculty remains current in their discipline by attending workshops and conferences or continuing education. The college offers workshops and professional credit courses, which help faculty and staff remain current in software applications.

Textbooks and materials are regularly reviewed to ensure that the most recent editions are being used in the course. The evaluation of the course content is also done regularly to align program changes and to keep courses current with needs for business and the community. Programs and certificates are reviewed on a regular basis for validity to industry requirements and demands. Advisory committees are very helpful in decisions regarding changes to these programs and certificates.

3. All course outlines in the program should be reviewed and, if appropriate, revised every six years. If this has not occurred, please list the courses and present a plan for completing the process. (curriculum recency)

The majority of the courses need to be revised and updated. It is recommended that a certain number of courses per semester be taken through the All College Curriculum Committee for approval. This process should continue until all courses have been updated. The progress should be monitored so that the completion is done in a timely manner. Some of the updates are minimal such as, transferring data to the new form. The plan is to have most, if not all courses, be revised by the end of year 2010. Courses that are no longer being taught will be deactivated.

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Some certificate programs have been updated and revised and are currently being reviewed. These are the Medical Office Assistant, Administrative Assistant and the Digital Media Design Specialist.

Medical Office Assistant CertificateCourse Number

Course Name Units

BIS 7A Business Writing Skills 3BIS 3 Electronic Calculator 1BIS 11A/B Computer Keyboarding 2BIS 16 Medical Office Projects 2BIS 17 Medical Terminology 1BIS 39 Professional Image 1BIS 106A Beginning Microsoft Word 1BIS 135 Human Relations in the

Workplace3

BIS 105 Records Systems (New course name will be Document Filing)

2

BIS 160 Computerized Medical Billing 2Total Units 18

Administrative Assistant CertificateCourse Number

Course Name Units

BIS 3 Electronic Calculator 1.0 UnitsBIS 105 Records Systems (New course

name will be Document Filing)2.0 Units

BIS 91 Intro. to Information Processing OR

CIT 10 Intro. to Computing and Info. Technology

3.0 Units

BIS 11A Computer Keyboarding 1.0 UnitsBIS 11B Computer Keyboarding and

Doc. Formatting1.0 Units

BIS 109 Intro. to Microsoft Office 3.0 UnitsBIS 135 Human Relations in the

Workplace3.0 Units

BIS 7A Business Writing Skills 3.0 UnitsBIS 39 Professional Image 1.0 Units

Total Units 18.0 Units

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Digital Media Design CertificateCourse Number

Course Name Units

BIS 35 Graphic Design I 3.0 UnitsBIS 38 Graphic Design II 3.0 UnitsBIS 125 Web Design I: Internet

Publishing3.0 Units

BIS 128 Web Design II: Design for the Web

3.0 Units

BIS 183 Digital Publication Design and Graphics

3.0 Units

BIS 98P Digital Media Design Portfolio 2.0 UnitsTotal Units 17.0 Units

4. Identify and describe innovative pedagogy your department/program developed/offered to maximize student learning and success. How did they impact student learning and success? Changes in the lab have occurred since 2001 when a full-time faculty was hired to teach in the two labs. One lab is the Computer Skills lab in which all of the keyboarding courses are taught --BIS11A, 11B, 11C, 12, and 115, and the Technical Skills lab, in which the following courses are taught—BIS 3, 8, 15, 16, 17, 50A, 50B, 106A, 106B, 156, 157, 160, 161, 162. These courses are taught in the same room and are scheduled concurrently. The concurrent schedule allows for maximum use of the rooms and for flexible scheduling needs of the students. As many of the courses are part of certificate or degree programs, it was necessary to offer the courses so that students would be able to fulfill their requirements in the shortest possible time. Course enrollment is sometimes low in some sections; therefore, concurrent scheduling was a viable solution to meet the needs of students. The room capacity was taken into consideration when filling each class to make sure that each student had a seat and the necessary equipment for the course. To date, the concurrent schedule is working in the best interests of the students.

Orientation procedures have been streamlined, and course guides have been rewritten and improved to accommodate the lab setting. The enrollment increased. The labs are more organized and are constantly monitored to ensure ongoing success. Knowledgeable and efficient lab assistants are hired to assist the instructor in meeting the learning needs of the students. The relationship between the lab supervisor, the adjunct faculty, and lead instructor is also an important factor in the success of the labs. The labs continue to operate effectively and efficiently to date.

Course outlines now include Student Learning Outcomes. The course requirements, course content, and testing tools have been revised to assist students in meeting the Student Learning Outcomes. Lab assistants in the BIS 200, Supervised Labs remain current with course content and textbooks. Students use the labs for completing their course assignments.

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BIS Lecture courses: There are several lecture courses that are offered to meet the degree program requirements. Two such courses are Human Relations in the Workplace and Professional Image. These two courses are vital in preparing the students for employment. Human Relations is taught using a hands-on approach. Realistic workplace situations are covered to provide opportunities for students to handle and resolve problems. Professional Image gives students the opportunity to do professional wardrobe planning and deal with etiquette and ethics in the workplace.

BIS Lecture/Lab courses: BIS lecture/lab courses are designed to teach students software that is used in industry. Microsoft Office applications are taught in an introductory course (BIS 109) which includes Word, Excel, Access and PowerPoint. These programs are also taught as separate courses which go into more detailed aspects of the programs: BIS 102B, 104, and 107. BIS lecture/lab courses are taught in a hands-on environment meant to increase student success. Software applications are updated as necessary to keep current with industry needs.

5. Discuss plans for future curricular development and/or program (degrees & certificated included) modification. Use the Curriculum Mapping form to lay out your plan.

Medical Billing Specialist and the Human Resources Assistant are two new BIS certificates that have been written. These certificates will go through curriculum as soon as course revisions have been completed. There is an active advisory board that meets yearly, and provides input to courses and programs. The courses and programs are reviewed regularly to validate that current trends are in practice and that growth in enrollment continues. The program offers three options for degrees. There are three certificates of achievement and six certificates of specializations. For a timeline for course revision, see the table in Part C: Student Outcomes.

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CERTIFICATE OF ACHIEVEMENT for MEDICAL BILLING SPECIALIST

1st SemesterCourse Number

Course Name Units

BIS11B Computer Keyboarding & Document Formatting

1.0

Acctg 101 Bookkeeping for Small Business 3.0BIS 17 Medical Terminology 1.0BIS 7A Business Writing Skills 3.0BIS 105 Records Systems (New course name

will be Document Filing)2.0

Note: Students may need to take BIS11A or do a credit-by-exam to get into BIS11B.

2nd SemesterCourse Number

Course Name Units

BIS161 Computerized Medical Office Procedures

1.0

BIS102B Microsoft Excel 1.5BIS160 Medical Billing 2.0BIS162 Medical Coding 2.0

Total Required Units 16.5 Units

Students must receive a grade of “C” or better in all courses in order to receive the certificate.

Medical Billers are responsible for all claims and billing processing in a medical office. They track reimbursement.

Skills Needed: computer, bookkeeping, data entry, good organization, detail-oriented

Salary range: $33K-42K

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PROPOSAL FOR HUMAN RESOURCES ASSISTANT CERTIFICATE

Requirements:

H.S. Diploma or G. E. D.; college certificate or training helpful; must have good people skills; pleasant personality; good tone and clear speaking voice; computer skills; letter writing skills

Pay: $25K-40K dependent upon experience and background Future: Ongoing need Similar jobs: Clerks in various businesses, such as brokerage firms, hotels,

libraries, customer service

Recommended courses:

Course Number

Course Name Units

BIS135 Human Relations in the WorkplaceBIS11A Computer Keyboarding

(should type at least 35-40 wpm)BIS109 Introduction to MS OfficeBIS105 Records SystemsBIS39 Professional ImageBIS7A Business Writing Skills 3.0BIS 101 Written Business CommunicationsBUS 82 Introduction to Business 3.0* Human Resources Overview* Office Management* Ethics

*New courses recommended per Advisory Board are being written and proposed to go through All College Curriculum Committee

6. Describe how your program is articulated with the High School Districts, CCOC (if applicable), and /or other four year institutions. (Include articulation agreements, common course numbering, etc.)

Articulation agreements exist between the college and high schools, Central County Occupational Center, and 4-year institutions. This required meetings and discussions regarding similar curriculum offered at the schools. The outcome provided high school or Central County Occupational Center graduates who chose EVC to further their education to be able to receive credits for the articulated courses at EVC and jumpstart their educational process. This is a process that will continue.

(See Attachment 7 for articulation agreement information)

7. If external accreditation or certification is required, please state the certifying agency and status of the program.

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Part C: Student Outcomes

1. On the course level, list all the courses that have current student learning outcomes (included in the course outline) and provide link to the course outlines for review purpose. Provide a plan and timeline to include student outcomes for the courses that do not have one.

Current student learning outcomes can be found at the following site: \\Do_data_whse\R&P\Curriculum\Course Outlines\6 - Final). The courses in the table below will be revised and updated, so that student learning outcomes will be included or updated. The goal is to have all SLOs current by the end of the year 2012.

BIS COURSES(Sorted by year revised)

Course No.

Course Name Year Last Revised

Revision Date

121 Intro. to the World Wide Web No Data 2009189 Word Processing Skill Development No Data Delete194 Advanced Applications/DTP No Data 2010011A Computer Keyboarding 1999 2009011B Computer Keyboarding and Document

Formatting1999 2009

011C Computer Keyboarding and Document Processing

1999 2009

102B MS Excel 1999 2009106 MS Word 1999 Delete106A Beginning MS Word 1999 2009106B Advanced MS Word 1999 2009109 MS Office 1999 2009125 Web Design I: Internet Publishing 1999 2009091 Intro. to Information Processing 2000 2010092 Introduction to Business Programming 2000 Delete093 Introduction to Systems Analysis and

Design2000 Delete

095 MS Windows 2000 2010035 Intro. to Graphic Design 2001 2010036 Computer Visual Design 2001 2010128 Web Design II: Designing for the Web 2001 2010008 Legal Terminology 2002 2010090 Communication Skills for BIS Professionals 2002 2010104 MS Access 2002 2010

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105 Records Management 2002 2010110A Advanced MS Office Projects I 2002 2010110B Advanced MS Office Projects II 2002 2010112 Web Pages with FrontPage 2002 2010115 Keyboarding Speed and Accuracy

Improvement2002 2010

156 Punctuation 2002 Delete157 Proofreading 2002 Delete 012 Production Keyboarding 2003 2011015 Legal Office Projects 2003 2011016 Medical Office Projects 2003 2011039 Professional Image 2003 2011050A MS Excel Core Review 2003 2011050B MS Excel Expert Review 2003 Delete051A MS Word Core Review 2003 Delete051B MS Word Expert Review 2003 Delete052 MS Access Review 2003 Delete053 MS PowerPoint Review 2003 Delete161 Computerized Medical Office Procedures 2003 2011183 Digital Publication Design and Graphics 2003 2011200 Supervised Skills Lab 2003 2011098 Directed Study in BIS 2004 2011098P Digital Media Design Portfolio 2004 2011170 Innovations in MS Office Apps. 2004 Delete171 Intro. to PowerPoint Presentations 2004 Delete173 Web and HTML Basics 2004 Delete174 Photoshop Basics 2004 2009175 Personal Finance with Quicken 2004 Delete001 Basic Computer Literacy 2005 Delete003 Electronic Calculator 2005 2011007A Business Writing Skills 2005 2011017 Medical Terminology 2005 2012101 Written Business Communication 2005 2012107 MS PowerPoint 2005 2012135 Human Relations in the Workplace 2005 2012172 Database for Business 2005 Delete038 Graphic Design II 2006 2012160 Computerized Medical Billing 2006 2012162 Medical Coding 2006 2012138 Work Experience 2007

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2. On the program level, list all programs (and degrees) that have current student learning outcomes and provide the culture of evidence.Current Student Learning Outcomes: Programs and degrees are available by going to: \\Do_data_whse\R&P\Curriculum\Course Outlines\6 - Final)

List degrees and certificatesDegrees:

Information Processing General Business Digital Media Design

Certificates of Achievement: Information Processing General Business Digital Media Design Accounting Specialist Bookkeeping Assistant Business Systems Assistant Computer Applications Specialist Information Processing Specialist

Certificates of Achievement (Will be re-submitted to the State once curriculum is updated):

Medical Office Assistant Administrative Assistant Digital Media Design

Certificates of Achievement (New Proposals which will be submitted in the near future):

Medical Billing Specialist Human Resources Assistant

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Part D: Faculty and Staff

1. Current faculty and staff members, area of expertise, how positions contribute to program success

2. List major professional development activities completed by faculty and staffr in this department/program in the last six years and state proposed development and reasoning by faculty in this program.

FacultySoledad C. Santos, BIS Faculty, B.A. University of Guam; M.A. Business, University of Northern Colorado

Soledad has worked in industry, taught in high school, and private schools. She has also been an administrator. Her area of expertise is in business and career education.

Area of Expertise: I have been teaching the following courses: BIS11A, B, C, 12, 115 in the Computer Skills Lab; BIS3, 8, 15, 16, 17, 50A,B, 105, 106A/B, 156, 157, 160, 161, 162 in the Technical Skills Lab; I also teach BIS7A, 135, and 39.

How does my position contribute to program success? My degrees are in business and professional education. I have many years of industry experience in the clerical, management, and training areas. I also have been an administrator in business schools. My teaching experience has been in high school, business schools, and colleges. I have also conducted seminars and workshops on business topics. These experiences have been very helpful in my class; the industry experience has been especially effective in my lecture classes. I am able to share the hands-on experience (industry) with my students, and utilize my work experience in education to create, develop, and keep our programs and courses current with the employment world.

Professional Development in the past six years:

1. Revised and updated BIS courses and programs.2. Developed certificate programs and courses.3. Conducted several workshops at the college.4. Attended business and technology workshops.5. Created and developed marketing brochures for the BIS programs.6. Conducted presentations at local high schools and regional occupational

centers.7. Participated in the articulation process with high schools and regional

occupational centers.8. Participated in diversity related activities.

Proposed Professional Development activities:

1. Establish an internship for BIS students. This will provide real world experience and establish a connection and viable relationship with the employment sector.

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2. Create a course in Voice Recognition. This technology is being used. Its effectiveness in the office remains to be seen.

3. Visit local high schools to promote programs. This will help make the transition to college easy for the students, and reap benefits for both the students and the college.

4. Attend workshops and conferences to keep abreast of changes in business and technology. This will keep courses, programs, software, equipment, and materials current.

Marilyn Snapp BIS Faculty. BA, San Francisco State University, Lifetime Standard Secondary Teaching Credential, San Francisco State University, MBA, San Jose State University.

Worked in industry, taught in high school and in private schools. Taught as an adjunct faculty member at Foothill/DeAnza, Mission/West Valley, and San Jose/Evergreen districts. Full time at Evergreen Valley College since 1990.

Area of Expertise: Has taught courses in BIS, General Business, and Accounting. Served on various college committees, on Academic Senate and on several screening committees and tenure review committees, which has been helpful in keeping up with college procedures and needs.

How does my position contribute to program success? The courses I teach are part of certificates designed to help students increase their employability.

Professional Development in the past six years:

Revised and updated several BIS courses and created new courses for both BIS and Business.

Developed certificate programs Attended business and technology workshops and seminars Participated in California Business Educators Association conventions Participated in college articulation process Participated in college accreditation process

Proposed Professional Development activities: I have attended workshops and seminars as offered to inform me of new ways to help my students and will continue to do so. I taught an online course in Fall, 2008 for the first time and learned a great deal about this way of teaching.

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Harry Lichtbach

Area of Expertise: Nineteen of my twenty-two years at IBM were in customer support (System Engineer), the other three were in software development, initially designing the user interface. In customer support I worked with customer personal supporting ad-hoc application generators for their users. This was the precursor to personal computers. The applications included data tracking, report generating, presentation graphics and text processing; applications performed today on personal computers using Excel, Word, PowerPoint and Access. I helped the support personal learn both how to use the products and how to teach their use. I sometimes, with the customer support personal, worked directly with the users in creating their application.When I began my career as a Community College professor, I taught computer competency courses (CIT10 at EVC) which included one unit of lab instructions in Microsoft Office.

Besides teaching Microsoft Office applications as part of a computer competency course (at West Valley College and EVC), I have also taught courses in Microsoft Windows, DOS (Disk Operating System), Word, Excel (EVC BIS102B), Access (EVC BIS104), Intermediate Access, and Office OLE(Object Linking and Embedding) integration.

At EVC I also work in the CII (Computer Individualized Instruction) Department where I am responsible for supporting a full range of office applications and computer competency courses. I also wrote the student guides for Excel and Access

How does my position contribute to Program Success?

My experience with the: computing environment computer applications business office environment office workers

Provides me a broad perspective to help me: anticipate student issues help students how to be effective in an officer environment provide appropriate examples in my presentations write curriculum appropriate to the office

Professional Development in the past six years I’ve attend four BUSINESS/CIS EDUCATION STATEWIDE ADVISORY COMMITTEE

conferences in Asilomar I’ve served on a BESAC task force and wrote the “Best Practices” report for

computer programming training

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Proposed Professional Development Activities and Reason for Such Activities

I will be working a 50% reduced workload the next two years and then retiring. I’m planning on using some of the time to review my course material and to practice the areas I am unfamiliar with.Since attendance at BUSINESS/CIS EDUCATION STATEWIDE ADVISORY COMMITTEE is limited, I’m recommending that other faculty members attend.

Randy MartinArea of Expertise: My first assignment at EVC, several years ago, was teaching

in the BIS Keyboarding Lab, which I did for a few years. This academic school year, I have had the pleasure of returning to EVC to teach classes offered in the BIS Technical Skills Lab. I have also been teaching at Mission College for 18 years as an associate faculty member. There I have taught a variety of courses in the Computer Applications department.

How does my position contribute to program success? I have a background in computer science and business which includes experience in industry. It is gratifying to help educate students with the goal of giving them skills that will take them far in school and in their future careers.

I enjoy working with our students to promote enthusiasm and success in their endeavors, whether in their academic careers, their jobs or their lives.

Professional Development in the past six years: Taken several application oriented workshops.

Taken workshops to improve teaching skills. Read business journals pertaining to educational goals.

Proposed Professional Development activities: Continue taking workshops to improve my skills. Continue staying abreast of advances and changes in the field. Learn more computer applications and methods of teaching.

Norma (Katie) Layman

Professional Preparation (Education and Credential)

M.A. Education, emphasis in Business, San Jose State University, San Jose, California

B.S. Business Education, James Madison University, Harrisonburg, Virginia California Community College Life-time Credential, Office Services and Related

Technologies

Area of Expertise: In the past four years, I have been teaching BIS11A, B & C, BIS 12 and 115, BIS 95, 107, and 121. I also have been teaching Introduction to

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Computing, Computer Information Systems, and Excel Spreadsheets at California State University Monterey Bay.

How does my position contribute to program success? I have a computer and business background which includes experience in industry. Most recently, I have trained employees in the San Jose Evergreen Community College District to use the Microsoft Office 2007 programs, i.e., Excel, Word, PowerPoint, and Outlook. I have also taught computer skills to many California Community College faculty and staff for the @One program.

I have taught Microsoft Office program applications for OfficeStar, a company who trains individuals from local businesses. Also, I taught Excel hands-on skills to the Professors who work for CalState Teach. These experiences provided me with knowledge as to the needs of individuals using real-world tasks. In addition, these teaching experiences have assisted me in creating and using materials that I can effectively utilize to teach skills and provide relevant projects for the BIS 95, 107, and 121 courses.

Professional Development in the past six years: I have attended learning workshops at professional conferences as well as been a participant at webinars that have been provided by Thomson Learning/Cengage/Course Technology. I learned through hands-on workshops and presentations how to utilize the most recent version of Microsoft Office (2007) as well as learned about educational software for teaching Visual Basic programming and the Vista operating system.

Proposed Professional Development Activities: Attend the California Business Education and National Business Education

conferences. Participate with webinars provided by Cengage/Course Technology and Pearson

Education. Attend a workshop for utilizing Moodle, a course management program.

By attending professional activities, I update my skills and learn new ways to present information in the classroom. I especially feel the need to learn the new technology that is available for teaching skills courses and for managing my classes.

Lorenda CartyArea of Expertise: I have been an adjunct instructor for EVC since the college

opened. I have taught a variety of subjects in the Business/Office Skills area. For the past 10+ years, I have taught BIS7A, Business Writing Skills. In the past two years, I have also managed the Technical Skills Lab.

How does my position contribute to Program Success? I am finishing a 20+ -year career as a middle school and high school teacher; my people skills, ability to empathize, is highly developed. Hence, I try to structure lessons in order to reach the most students. My business degree and years of teaching computer application classes enhances my knowledge base.

Professional Development in the past six years: Multiple-Intelligence Learning Styles Workshops about ethnicity/cultural awareness Backward by Design Lesson Plans PhotoShop Training Workshop

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Proposed Professional Development Activities: Microsoft Office Training in order to maintain skill/knowledge

3. Identify current schedule for tenure review, regular faculty evaluation, adjunct faculty evaluation, and classified staff evaluation.

Currently, there is no one in the BIS Department scheduled for tenure review. In regard to regular faculty evaluations, tenured faculty members are evaluated every three years; adjunct faculty members are evaluated every six semesters of employment at EVC.

Permanent classified staff members are evaluated annually on the employee’s anniversary date. Additional evaluations may be given whenever requested by the employee’s immediate supervisor or requested by the employee. Currently, evaluations are being completed for all eight classified employees.

4. Describe the departmental orientation process (or mentoring) for new full-time and adjunct faculty and staff. (Please include student workers such as tutors and aides.)

Each new full-time faculty member on a tenure track is assigned a mentor, who consequently serves on the Tenure Review Committee of that person. The new faculty member is guided by the same mentor until they are granted tenure after their fourth year at EVC. If, however, the mentor happens to retire or leave the college before the new faculty member/mentee is granted tenure, steps are taken to find a replacement until the new faculty member completes his/her fourth year at EVC.

For new adjunct faculty members, they are mentored by the Dean and a core group of faculty members in the BIS department. Some of the mentoring is also shared by the BIS Lab Supervisor, who is available to provide support services to all of the full- and part-time faculty members. In addition to departmental orientation within the BIS Department, Evergreen Valley College has a Teaching and Learning Center which provides orientation sessions at the beginning of each semester. These sessions provide new faculty with pertinent information about all of the resources that they are entitled to as employees of the San Jose Evergreen Community College District.

Classified staff members are trained by the area supervisor. Instructors in BIS consult with the supervisor on class requirements. These requirements are communicated to the staff members. Two to four times a year meetings are held for the individualized labs with the supervisor, staff members and instructors to discuss the service staff members are going to provide to the students and assistance that will be provided to the instructors. At these meetings there is discussion on the needs of the staff members and the support needed from the supervisor to assure that services run smoothly. Hourly student workers are trained in the same manner with help from the classified staff and instructors in the area. At this time, there are two hourly assistants, one for BIS and the other for CIT/BIS.

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Supervisory and Classified Staff

See table on the following page for BIS Lab staff members as well as areas of expertise. These positions contribute to the BIS program success by providing support services in the labs for faculty and for students. Students are assisted and tutored on the class requirements and lab assignments for the BIS classes. Open Labs are provided for students so that they can get help with their class or lab work either one-on-one or in small groups. This time is in addition to their regular class time. Two part time hourly employees are working in the labs along with the regular employees listed in the table. They provide student support and additional faculty clerical assistance during the busy times of the day. See the table on the next few pages for details on all supervisory and classified staff.

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Business Division Lab StaffName Position and

Hire DateHours Location and Instructor/Student

SupportSally Chumbley Supervisor of

Learning Resources Labs for Business and Workforce Dev.

Mon. & Wed. 10-7 pmTues., Thurs., and Fri. 8-5 pm, 12 months

Responsible for ensuring the smooth operation of the Business Labs (5), including coordination of laboratory services and staff, effective communication with faculty, students, and others. Plan, prioritize, supervise, assign and review the work of staff responsible for the technical and operational aspects of the labs. Provide services accessible to all students. Recommend and assist in the implementation of goals and objectives including support of academic goals and objectives set by applicable departments. Establish schedules and methods for providing laboratory services. Identify resource needs and review needs with appropriate management staff, allocate resources accordingly. Identify resource needs and review needs with appropriate management staff. Participate in selecting and training employees. Act as liaison between staff and faculty as needed and facilitate communications to establish effective support services. Supervise the maintenance of student records and attendance for lab courses. Order supplies and equipment, maintain budget records and monitor expenses. Work closely with Deans responsible for laboratory oversight regarding budget and planning. Prepare reports on operations and activities as well as attendance, budget and other areas

Denise Knecht

NOTE: Position lost due to reduction in force in Spring 2009.

BIS Instructional Support Assistant, Level II, Subject Lead

Monday thru Friday 8-5 pm, 11 months, 1907 hours per year

BIS Computer Skills (R4-231) and BIS Technical Skills Labs (R4-233), works with BIS teacher: Soledad Santos, but her work also supports the evening instructors. She is the full time support person for 18 different lab classes supporting approximately 200 students during the daytime. The paperwork and support duties include: mainly, assisting students with lab assignments, helping to analyze lab assignments and tests, recording grades, keeping track of attendance, filing student papers and tests, duplicating and editing student guides and handouts under direction from faculty, completing VTEA report every semester, reporting computer problems to the Help Desk when necessary, and occasionally giving typing tests for paying clients from community. She manages the Timekeeper program in two labs by coordinating with ITSS.

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Name Position and Hire Date

Hours Location and Instructor/Student Support

Joceline Jose


BIS Instructional Support Assistant, Level II, Lab Lead (Hired in 1995)

Mon. thru Thurs. 6-10 pm =16 hours/week, 9 months, 624 hours/year

BIS Computer Skills (R4-231) and BIS Technical Skills Labs (R4-233), works with BIS teachers: Soledad Santos, Katie Layman, Randy Martin, and Lorenda Carty. She is the only evening support person for 18 different lab classes supporting approximately 100 students in the evening. The paperwork and support duties include: mainly assisting students with lab assignments, helping to analyze lab assignments and tests, recording grades, keeping track of attendance, filing student papers and tests, duplicating and editing student guides and handouts under direction from faculty

Mukta Agrawal BIS Instructional Support Assistant, Level II, Subject Lead (Hired in 2001)

Mon. & Wed. 9-1 pm (R4-231)Tues. & Thurs. 10-2 pm (R4-233) = 16 hours/week, 9 months, 624 hours/year

BIS Computer Skills (R4-231) and BIS Technical Skills Labs (R4-233). She works with BIS teacher, Soledad Santos, during busy morning hours. She is a support person for 18 different lab classes supporting approximately 200 students during the daytime. Her paperwork and support duties include: mainly assisting students with lab assignments, helping to analyze lab assignments and tests, recording grades, keeping track of attendance, filing student papers and tests, duplicating and editing student guides and handouts under direction from faculty.

Kamala Johari Accounting Instructional Support Assistant, Level II, Subject Lead (Hired in 2001)

Note: Also supports BIS

Mon. thru Thurs. 11-3 pm (RG-240) = 16 hours/week, 9 months, 624 hours/year

Business Department Open Lab (RG-240). She is the only Accounting Instructional Assistant. She supports 279 Acct. 200 students as well as students in BIS and CIT and works with Melody Barta, Marilyn Snapp, Remy Welling, Mike Breuleux, Fayez El Giheny and Art College. She also works with teachers and students in the BIS/CIT disciplines during the busy morning hours. Her main duties are to assist students with lab assignments for Accounting and BIS/CIT classes. She also helps to create assignment keys for tests and lab assignments for faculty use.

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Hansa Shah CIT Instructional Support Assistant, Level II, Lab LeadNote: Also supports BIS

Mon. Wed., and Fri. 8-5Tues. & Thurs. 10-7 pm, 11 months

Business Department Open Lab (RG-240). Provides tutorial and technical assistance to 474 Accounting, BIS and CIT students in a laboratory setting. Tutors students individually and in small groups to increase skills in BIS/CIT/Accounting including programs such as Windows, word processing, spreadsheets, databases, programming, web design and graphics/presentation programs. Reinforces information and materials presented in class to enhance student understanding. Assists faculty, students, or other tutors on proper use of common office applications, works with instructors to maintain up-to-date knowledge of teaching and learning materials and computer applications. She manages the Timekeeper program in two labs by coordinating with ITSS, completes the VTEA Report for CIT and BIS, helps to handle the Microsoft Office Certification Testing Center by administering exams to candidates from the community, advises other staff members on software troubleshooting, creates lab schedule documents and helps to deal with lab reservations when faculty need computer labs facilities for special class assignments. She works with Soledad Santos, Katie Layman, Randy Martin, David Eisenberg, Harry Lichtbach, Fayez El Giheny, Melody Barta, Marilyn Snapp, Art College, Remy Welling, Mike Breuleux, Tina Shaner, and Vivian Morgan.

Kiet Binh Tran CIT Instructional Support Assistant, Level II, Note: Also supports BIS

Wed. & Fri. 6-9 pm (RG-240)Sat. (R4-231) & Sun. 9-2 pm (RG-240) (Hours sometimes vary by semester)= 16 hours/week, 9 months, 624 hours/year

Business Department Open Lab. Kiet is able to support 474 students in Accounting, BIS, CIT 200 classes, as well as Graphic and Web Design and he works mostly with Harry Lichtbach, Claudette Oberdick, and David Eisenberg. He has also been a valuable member of our Advisory Committee for CIT, since he has experience as a computer programmer. His duties include tracking attendance in the Open Lab, tutoring students with lab assignments, working with teachers to troubleshoot lab assignments, entering VTEA questionnaire results into Datatel.

Quyen Tong


CIT Instructional Support Assistant, Level II, Subject Lead (Hired in 2000)Note: Also supports BIS

Tues. thru Fri. 10-12:30 pm & Sun. 9-3 pm = 16 hours/week,9 months, 624 hours/year

Business Department Open Lab. Quyen is able to support 474 students in Accounting, BIS, CIT 200 classes as well as Graphic and Web Design and he works mostly with Art College, Harry Lichtbach, David Eisenberg, Claudette Oberdick, and Soledad Santos. His duties include tracking attendance in the Open Lab, tutoring students with lab assignments, working with teachers to troubleshoot lab assignments, entering VTEA questionnaire results into Datatel.

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Matthew Martinez


Instructional Computer Network Technician

Tues. 4-7 pm (RF-241 with David Eisenberg) &Wed. & Thurs. 7 am-4 pm in various labs=19 hours/week, 12 months, 988 hours/year

Supports Business Department Labs to update and repair computers and occasionally works with CTSS technicians on special projects at other locations on campus where he can receive Windows training on the Student Network. He currently supports the Linux program with David Eisenberg. He also works with Harry Lichtbach, who teaches Computer Science.

(See Attachment 8 for Instructional Support Assistant job descriptions.)

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Fall 2009 Proposed R4-231 & 233 Computer Lab ScheduleTime Monday Tuesday Wednesday Thursday Friday Saturday Sunday8:309:00 Joceline Joceline

9:30 R4-231 R4-231

10:00 Supporting BIS 11, 12, 115

Joceline Supporting BIS11, 12, 115

Joceline Supporting BIS 3-162

Closed

10:30 R4-233 R4-233 No AssistantSupport

11:00 Supporting BIS 3-162

Supporting BIS 3-162

11:3012:0012:301:001:30

2:00

2:30

3:00

3:30

4:00

4:30

5:00

5:306:006:30 R4-231 R4-231 R4-233 R4-233

7:00 No Assistant Support

Closed No Assistant Support

No Assistant Support

7:30 BIS 11, 12, 115

8:00 BIS 3-162 BIS 3-162 Open Lab with Oberdick

8:309:009:30

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RG-240 Computer Lab Schedule

Time Monday Tuesday Wednesday Thursday Friday Saturday Sunday8:00 Hansa Hansa Hansa

8:309:00 Regular Kiet

9:30 Classes

10:00 Hansa Hansa

10:3011:00 Kamala Kamala Kamala Kamala Supporting

Open LabSupporting

Open Lab with11:30 Oberdick

12:0012:301:00 Supporting

Open Lab withSupporting Open Lab

Supporting Open Lab

Supporting Open Lab

1:30 Lichtbach, Eisenberg, Martin and

others

Lichtbach, Eisenberg, Martin and

others

Lichtbach, Eisenberg, Shaner and

others

Lichtbach, Eisenberg, Martin and

others2:002:303:003:304:004:305:005:306:00 Regular

ClassesKiet Kiet Regular Kiet

6:30 Classes

7:007:30 Supporting

Open Lab Supporting Open Lab

Supporting Open Lab with

8:00 Oberdick

8:309:009:30

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Part E: Facilities, Equipment, Materials and Maintenance

1. Identify the facilities allocated to the program (including the facilities often used by the department/program). Discuss the quality and accessibility of the facilities, equipment, equipment maintenance, and materials available to the program. (Faculty and staff can use the Instructional Equipment request form and process here as part of the information.) Identify facility needs and its rationale.

The facilities allocated to BIS, in addition to CIT and Accounting, include four computer labs, RG-240, RF-234, R4-233, and R4-231. Each lab (except for R4-233) has one station with an adjustable table for wheelchair access. Special software that magnifies the screen and a trackball are also available for DSP students who need them. Current textbooks are available in each lab for lab staff members, and occasionally students may borrow these books.

2. Describe the use and currency of technology used to enhance the department/ program. Identify projected needs and rationale.

RG-240 is 1200 sq. ft., and has 31 Intel Pentium 4 CPU, 2.6 GHz processors with 1 GB of RAM and 75 GB hard drives and is used mainly for an Open Lab for students when the other rooms are dedicated to classes. In the evening, RG-240 is used for Art/BIS graphic design classes, usually two nights a week, and for an Open Lab for two other nights a week. BIS/CIT Web design classes are taught on Saturdays. Open Lab for BIS/CIT/Accounting and Art is held in this room from 10-3 daily and 9 a.m. until 3 p.m. on Sundays. Classes assigned to this room include BIS 91 – Introduction to Information Processing; BIS 125 – Web Design; BIS 35 – Graphic Design I and BIS 38 – Graphic Design II. Students use the Open Lab for MS Office applications and specialized applications such as, SAM, a training and testing tool, for the BIS 91 class.

RF-234 is 1200 sq. ft., has 31 Intel Pentium 4 CPU, 3.0 GHz processors with 1 GB of RAM and 110 GB hard drives and is used for BIS, CIT and Accounting classes. This room is also used for Microsoft Office classes, including BIS 109, Introduction to MS Office; BIS 102B, MS Excel; BIS 107, MS PowerPoint; BIS 104, MS Access, and BIS 95, MS Windows. MS Office applications are upgraded based upon recommendations from all faculty. Students are learning the latest versions being used in industry. Other classes taught that are not in the BIS Department include computer programming, introduction to computers and computerized accounting.

R4-233 is 900 sq. ft., has 15 computers with Intel Core 2 Duo 6700 at 2.66 GHz processors with 2 GB of RAM and 150 GB hard drives and 12 business calculators. It is used for the BIS Technical Skills Lab classes. These classes include: BIS 3, Electronic Calculator; BIS 8 Legal Terminology; BIS 17 Medical Terminology, BIS 15 Legal Office Projects; BIS 16, Medical Office Projects; BIS 50A, Microsoft Excel Review; BIS 105, Records Systems, BIS 106A & B Beginning and Advanced Microsoft Word; BIS 156, Punctuation; BIS 157, Proofreading; BIS 160, Computerized Medical Billing, BIS 161, Computerized Medical Office Procedures; and BIS 162, Medical Coding. Textbooks and application software are constantly updated to reflect industry practices.

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R4-231 is 1520 sq. ft., has 39 computers with Intel Core 2 Duo 6700 at 2.66 GHz processors with 2 GB of RAM and 150 GB hard drives and is used for the BIS Computer Skills Lab classes. These classes include: BIS 7A – Business Writing Skills, BIS 11A – Computer Keyboarding, BIS 11B – Computer Keyboarding and Document Formatting, BIS 11C – Computer Keyboarding and Document Processing, BIS 12 – Production Keyboarding, and BIS 115 – Keyboarding Speed and Accuracy Improvement.

Maintenance is done by the Campus Technology Support and Services with help from a part-time department technician. The oldest computers are located in RG-240. We are in the process of upgrading to new computers spring 2009. The new computers for RG-240 will be Dell Optiplex 755 Desktops, with Intel Core 2 Duo, E8200/2.66 GHz with 4 GB of memory and 250 Gb hard drives. The current computers will be moved to the Linux Lab in RF-241 to upgrade the computers there for CIT and Computer Science classes.

The department is currently offering services such as, keyboarding tests/certificates, as well as Microsoft Certification tests to students and the community. The keyboarding tests cost $20, and the Microsoft tests cost $70-95. When test candidates are not successful, appropriate classes are suggested to bring the candidate up to the level of expertise required to pass the certification.

Identify projected needs and rationale.

Current equipment in the BIS department is capable of running software and meeting the needs of students and faculty for approximately three to four years. The software used in BIS classes are intended to meet the needs of employers as well as prospective employees. In the future, upgrading equipment and software will be required to align with common practices in the office environment. District software licensing for the Microsoft Office applications will be needed for new versions when they become available, so that students can be trained on current business software. Students gain an edge when they learn the latest versions.

The electronic calculators that were installed in the R4-233 lab will be sufficient for eight years or more. An additional adjustable table for R4-233 would be an advantage since it would provide wheelchair access in that room. Software usually comes with the textbooks, so current applications are available at no additional cost to the department.

Because many students own laptop computers, future labs should provide space to accommodate this need. At this time, the campus’s Wi-Fi system is available for student use with their laptops.

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Part F: Future Needs

1. What faculty positions will be needed in the next six years in order to maintain or build the department?

Because of the budget cuts that are taking place throughout the California Community College system, there are no immediate plans to hire new faculty until the economy becomes more stabilized. With the anticipation that some of our faculty will be retiring in the next two years, it will be necessary to hire and replace one faculty member by the Fall 2011 semester. Depending on the development of new programs and courses, it may be necessary to hire additional faculty to fulfill this need.

2. What staff positions will be needed in the next six years in order to maintain or build the department? (Staff, facilities, equipment, and supplies will be needed in the next six years?) Provide rationale.

The BIS lab areas have adequate staff support from both full- and part-time regular classified employees at this time. (See the section on supervisory and classified staff for a complete list.) One full-time and two part-time staff members are dedicated to BIS with some help from four other classified employees and a part-time technician. At the current time, students receive the help they need with lab assignments from these classified staff members and from faculty in the area.

However, due to reduction in force during the Spring 2009 semester, the BIS Department lost one part-time evening and one full-time daytime Instructional Assistant positions. Assistance to students and faculty support will have to be scaled back due to this decrease in support personnel. Lab hours for students will have to be decreased from current levels.

Currently, plans are being made to modernize the Roble Building sometime in the next three years. The BIS Labs were upgraded with new furniture, freshly painted rooms and upgraded wiring over the last eight years. Additional upgrades will need to be included in the modernization project to fix the lighting, flooring and upgrade the network infrastructure.

District plans are being made to replace computers on a regular basis. The total cost of ownership cycle to replace computers will make it possible for the department to stay current with the technology and software used in industry. This cycle is set up to replace one fourth of all the District’s computers every year. By doing this, computers that are four years old will be sold as surplus or recycled for donation to charitable organizations. (See the detailed information about equipment in Part E.)

Funds for office supplies, reference materials, and testing supplies are currently available at an acceptable rate to cover the needs of the BIS department.

40


3. Identify budget allocated for the department/program through the division budget (fund 10). Discuss its adequacy and needs if applicable along with rationale. Identify any external (fund 17) funding the department/program receives and describe its primary use.

General fund (fund 10) allocations for BIS are $711,403 in the current college’s budget. With State budget cuts, cost of living allowances are not projected to be in the budget for the next few years. This funding is needed to keep current employees. Additional funding is needed for step increases for faculty and staff. Extra sections of classes, established and new, could be offered with additional budget.

Currently, EVC’s VTEA allotment is approximately $200,000. This money goes to vocational programs across campus, including BIS. For the 2008-2009 school year, BIS was allotted $16,770. Most of this amount was used for some of the computers purchased for RG-240. The balance of the cost of the computers came from the VTEA allotment from CIT. BIS VTEA funds were also used to fund hourly student helpers in the individualized and open labs.

4. What equipment will be needed in the next six years in order to maintain or build the department? Provide specific purpose and rationale.The BIS department is able to run current software and meet the needs of students and faculty for approximately the next three to four years. With the District’s plan to replace all computers every four years, under the Total Cost of Ownership program, the BIS department will be positioned to meet industry standards. BIS will continue to need the Microsoft Office licensing that is provided by the District at the present time. With the appearance of new programs, like the ones proposed in Medical Billing and Human Resources, additional software to support these programs will need to be investigated.

Instructors will collaborate with librarians to have books available for student use and to have the needed class references available for students’ use in the library. In addition, regular purging of technology books that are out of date will be essential.

For the Electronic Calculator class the current machines will be sufficient for approximately eight years or more. An additional adjustable table for R4-233 would provide accessibility for students in wheelchairs.

A change in configuration of the room(s) would allow for space to accommodate the students who want to use their own laptops in the labs using the campus’s Wi-Fi system.

5. What facilities will be needed in the next six years in order to maintain or build the department? Provide specific purpose and rationale.Rooms available to BIS are adequate; however, reconfiguration of available space may be necessary in the future to provide workable space for alternate teaching formats considered for new offerings, like presentation space or space for students to work in groups.

Part G: Additional Information

41


1. Describe any other pertinent information about the program that these questions did not address?

Part H: Annual Assessment (Program Faculty and PR Committee)


BIS Program ReviewAttachment 1

EVC’s CTA’s

Note: Electronic copy of this file not available. See the printed version at the end of the document.

42




Business and Workforce Division CTA’s


43




Business Information Systems Advisory Committee Documents

Note: Electronic copy of all files not available. See the printed version at the end of the document.

44


BIS Advisory Board Committee MeetingEvergreen Valley College

10/21/08 Minutes

Attendance: Soledad Santos, BIS Faculty; Janina Espinoza, EVC Job Placement Coordinator; Denise O’Dell, Executive Administrator, Sun Microsystems, Donna Mynhier, Administrative Services Supervisor, Kaiser Hospital, Marilyn Snapp, BIS Faculty, Denise Knecht, BIS Lab Assistant

1. The minutes of May 6, 2008 were approved.

2. The Medical Office Assistant certificate was reviewed by the board.

3. Soledad introduced a new certificate called Medical Billing Specialist. This is a certificate for students who wish to pursue jobs in billing rather than the front office. They would be working with insurance claims and billing. The board recommended that Excel and Bookkeeping for Small business be included. She will present the changes at the next advisory board meeting.

4. Other recommendations from the board included: teaching time management and prioritizing. These are skills much needed in the workplace. The typing speed should be a net of 50 wpm. It was also recommended that speakers from industry visit classes and talk to the students.

5. The members also expressed that meeting once a year would be sufficient. Email messages can be sent to members if there is a need to meet before the scheduled advisory board meeting.

6. The meeting adjourned at 7:30 p.m.

45


BIS Advisory Board Committee MeetingEvergreen Valley College

May 6, 2008

Attendance: Soledad Santos, BIS Faculty; Janina Espinoza, EVC Job Placement Coordinator; Denise O’Dell, Executive Administrator, Sun Microsystems, Donna Mynhier, Administrative Services Supervisor, Kaiser Hospital

Soledad explained the purpose and role of the advisory board.

Everyone reviewed the programs in the catalog. The programs and certificates were discussed in length.

The following recommendations and suggestions were made by the advisory board:

1. The programs in Information Processing, Administrative Assistant, and Medical Office Assistant are viable programs. The healthcare industry is growing and is a stable industry. The need for Administrative Assistants will always be there. The field is becoming more competitive.

2. Expand the course offerings in the certificate programs to include BIS39 Professional Image and BIS135 Human Relations. These two courses teach vital topics that students must know and use in the workplace. Interpersonal skills and communication skills are two top skills required most by employees.

3. The following skills should be taught to students entering the workforce: critical thinking, multitasking, organization, adaptability, initiative in addition to interpersonal and communication skills.

4. A language course such as, Spanish or Vietnamese is useful but not necessary.

5. Students should acquire a speed of 50 words per minute with no more than 5 errors. Accuracy is very important. MS Office is highly recommended for students.

6. Medical Office Assistant s should also know Excel, as the spreadsheet is used in tracking and monitoring patients.

7. Include a keyboarding course for medical students. This would prepare them for keyboarding documents that are used in the medical field. Accuracy should be emphasized.

8. Include current job titles in the program description so that students are familiar with them when they apply for jobs. Examples: Patient Service Representative, Medical Administrative Assistant, Customer Service Representative

9. Executive assistant is a job title that means an upper level in the administrative assistant career path.

10. Medical Coding Specialist is an area that may be of interest to students who want to enter the healthcare field. Soledad will research this and create a certificate program for this position.

11. Externship (internship training) is a good idea, but must be arranged very carefully and followed through.

12. Invite guest speakers.

The next meeting will be in September. Soledad will contact members. The board members also agreed to invite other people who are in the same industry to become board members. The meeting adjourned at 7:30 p.m.

46




Business Information Systems DepartmentRetention and Enrollment Data


47




Business Information Systems Enrollment Data 2003-2008

48


Summer 2003Section Title Census End

EnrlRetention Success

BIS-003-201 Electronic Calculator 13 14 100% 85.71%BIS-011A-201 Computer Keyboarding 29 22 91.67% 79.17%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg3 2 66.67% 33.33%

BIS-017-201 Medical Terminology 16 14 93.33% 86.67%BIS-115-201 Keyboarding Speed &

Accuracy1 1 100% 100%

BIS-157-201 Proofreading 3 1 33.33% 33.33% Total 65 54

49


Fall 2003Section Title Census End


BIS-003-201 Electronic Calculator 13 12 92.31% 69.23%BIS-003-202 Electronic Calculator 5 3 60% 60%BIS-003-203 Electronic Calculator 8 7 87.5% 87.5%BIS-003-204 Electronic Calculator 4 3 75% 75%BIS-007A-201 Business Writing Skills 36 30 85.71% 74.29%BIS-008-202 Legal Terminology 1 1 100% 100%BIS-011A-201 Computer Keyboarding 30 24 77.42% 61.29%BIS-011A-202 Computer Keyboarding 23 18 78.26% 65.22%BIS-011A-203 Computer Keyboarding 24 15 65.22% 60.87%BIS-011A-204 Computer Keyboarding 23 11 73.33% 60%BIS-011A-205 Computer Keyboarding 28 20 80% 64%BIS-011A-206 Computer Keyboarding 5 5 100% 80%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg11 10 83.33% 75%

BIS-011B-202 Cmptr Kybrdg & Dcmnt Frmtg

6 3 50% 50%


8 6 85.71% 71.43%


3 1 100% 100%


4 3 100% 100%

BIS-011C-201 Cmptr Kybrdg & Dcmnt Prcsg

3 3 100% 100%


1 1 100% 100%


1 1 100% 100%


4 4 100% 100%


1 1 100% 100%

BIS-012-203 Production Keyboarding 1 1 100% 100%BIS-012-204 Production Keyboarding 2 2 100% 100%BIS-012-205 Production Keyboarding 1 1 100% 100%BIS-017-201 Medical Terminology 5 2 40% 40%BIS-017-202 Medical Terminology 10 4 40% 20%BIS-017-203 Medical Terminology 5 3 60% 40%BIS-017-204 Medical Terminology 10 5 55.56% 33.33%BIS-035-201 Introduction to Graphic

Design24 23 95.83% 95.83%

BIS-036-201 Computer Visual Design 22 20 95.24% 95.24%BIS-050A-201 Microsoft Excel Core Review 3 3 100% 100%

50


BIS-050A-203 Microsoft Excel Core Review 2 1 100% 100%BIS-050A-204 Microsoft Excel Core Review 3 2 66.67% 66.67%BIS-091-201 Information Processing 16 14 93.33% 60%BIS-091-202 Information Processing 5 3 75% 50%

Fall 2003, cont.Section Title Census End


BIS-091-203 Information Processing 14 12 92.31% 61.54%BIS-091-204 Information Processing 12 9 81.82% 72.73%BIS-091-205 Intro Information Processing 18 11 68.75% 62.5%BIS-091-206 Intro Information Processing 4 3 75% 75%BIS-095-201 Microsoft Windows 16 12 80% 66.67%BIS-098-203 Directed Study 2 2 100% 100%BIS-101-201 Written Communication 15 11 78.57% 78.57%BIS-102B-201 Microsoft Excel 23 18 78.26% 69.57%BIS-102B-202 Microsoft Excel 24 16 69.57% 60.87%BIS-102B-203 Microsoft Excel 2 2 100% 50%BIS-105-201 Record Systems 7 6 85.71% 71.43%BIS-105-202 Record Systems 3 2 66.67% 33.33%BIS-106A-201 Beginning Microsoft Word 6 6 100% 83.33%BIS-106A-202 Beginning Microsoft Word 4 1 50% 50%BIS-106B-202 Advanced Microsoft Word 1 1 100% 100%BIS-109-201 Intro to Microsoft Office 23 16 88.89% 50%BIS-109-202 Intro to Microsoft Office 20 15 93.75% 81.25%BIS-115-201 Keyboarding Speed &

Accuracy2 1 100% 0%

BIS-115-202 Keyboarding Speed & Accuracy

1 1 100% 100%


2 2 100% 100%

BIS-121-201 Intro to the World Wide Web 21 14 93.33% 66.67%BIS-125-201 Web Design I: Internet

Publish4 2 100% 100%

BIS-125-202 Web Design I: Internet Publish

2 1 50% 50%

BIS-135-201 Hum Relations in Work Place 20 15 83.33% 77.78%BIS-156-202 Punctuation 2 0 0% 0%BIS-156-204 Punctuation 1 1 100% 100%BIS-157-201 Proofreading 2 1 100% 0%BIS-157-202 Proofreading 1 1 100% 0%BIS-157-205 Proofreading 0 0 0% 0%BIS-160-201 Computerized Medical Billing 3 2 100% 100%BIS-160-202 Computerized Medical Billing 2 2 100% 100%BIS-160-203 Computerized Medical Billing 4 3 75% 50%

51


BIS-161-203 Computerized Med Office Proc

1 1 100% 100%

BIS-183-201 Digital Pub Design & Graphics

31 28 100% 100%

Total 644 484

52


Spring 2004Section Title Census End


BIS-003-201 Electronic Calculator 13 12 92.31% 76.92%BIS-003-202 Electronic Calculator 7 6 85.71% 57.14%BIS-003-203 Electronic Calculator 1 1 100% 100%BIS-003-204 Electronic Calculator 10 7 70% 70%BIS-003-205 Electronic Calculator 2 2 100% 100%BIS-007A-201 Business Writing Skills 18 11 68.75% 68.75%BIS-008-201 Legal Terminology 1 1 100% 100%BIS-011A-201 Computer Keyboarding 27 21 80.77% 69.23%BIS-011A-202 Computer Keyboarding 19 13 68.42% 63.16%BIS-011A-203 Computer Keyboarding 27 20 76.92% 76.92%BIS-011A-204 Computer Keyboarding 20 15 83.33% 77.78%BIS-011A-205 Computer Keyboarding 15 10 66.67% 66.67%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg5 2 40% 40%


9 9 100% 88.89%


4 3 75% 75%


4 2 50% 50%


6 4 80% 60%


4 4 100% 100%


3 3 100% 100%


3 2 66.67% 66.67%


2 0 0% 0%


5 4 80% 80%

BIS-012-203 Production Keyboarding 1 1 100% 100%BIS-017-201 Medical Terminology 9 4 66.67% 66.67%BIS-017-202 Medical Terminology 12 6 60% 50%BIS-017-203 Medical Terminology 9 7 100% 100%BIS-017-204 Medical Terminology 12 7 87.5% 75%BIS-017-205 Medical Terminology 12 6 60% 50%BIS-035-201 Introduction to Graphic

Design27 20 80% 80%

BIS-036-201 Computer Visual Design 17 16 100% 100%BIS-039-202 Professional Image 13 11 100% 81.82%BIS-050A-201 Microsoft Excel Core Review 1 1 100% 100%

53


BIS-050A-202 Microsoft Excel Core Review 2 1 50% 50%BIS-050B-201 Microsoft Excel Expert

Review2 1 50% 50%

BIS-050B-203 Microsoft Excel Expert Review

1 1 100% 100%

54


Spring 2004, cont.Section Title Census End


BIS-051A-204 Microsoft Word Core Review 1 1 100% 100%BIS-091-201 Intro Information Processing 5 3 60% 40%BIS-091-202 Intro Information Processing 7 7 100% 85.71%BIS-091-203 Intro Information Processing 5 3 60% 60%BIS-091-205 Intro Information Processing 6 4 66.67% 66.67%BIS-091-206 Intro Information Processing 8 7 100% 71.43%BIS-091-207 Intro Information Processing 7 7 100% 100%BIS-098-201 Directed Study 4 4 100% 100%BIS-101-201 Written Communication 14 10 76.92% 61.54%BIS-102B-201 Microsoft Excel 15 12 80% 73.33%BIS-102B-202 Microsoft Excel 19 17 94.44% 94.44%BIS-102B-203 Microsoft Excel 2 2 100% 100%BIS-104-201 Microsoft Access 13 9 69.23% 53.85%BIS-105-201 Record Systems 5 4 80% 80%BIS-105-202 Record Systems 3 2 66.67% 33.33%BIS-106A-201 Beginning Microsoft Word 3 2 66.67% 33.33%BIS-106A-202 Beginning Microsoft Word 5 4 80% 60%BIS-106B-202 Advanced Microsoft Word 1 1 100% 100%BIS-107-201 Powerpoint for Windows 19 15 88.24% 82.35%BIS-109-201 Intro to Microsoft Office 19 13 76.47% 58.82%BIS-109-202 Intro to Microsoft Office 15 10 71.43% 57.14%BIS-109-203 Intro to Microsoft Office 6 6 100% 100%BIS-115-201 Keyboarding Speed &

Accuracy2 2 100% 100%


1 1 100% 100%


1 1 100% 100%

BIS-121-201 Intro to the World Wide Web 19 11 78.57% 64.29%BIS-125-201 Web Design I: Internet

Publish5 4 60% 60%


5 2 50% 25%

BIS-128-201 Web Design II: Design for Web

28 27 100% 96.3%

BIS-136-201 BIS Occ Wrk Exp-Parallel Plan

7 5 71.43% 71.43%

BIS-156-202 Punctuation 3 2 66.67% 66.67%BIS-157-202 Proofreading 4 2 66.67% 66.67%BIS-157-203 Proofreading 2 1 50% 50%

55


BIS-160-201 Computerized Medical Billing 4 3 75% 75%BIS-160-202 Computerized Medical Billing 3 2 100% 100%

56




BIS-160-203 Computerized Medical Billing 1 1 100% 100%BIS-160-204 Computerized Medical Billing 1 1 100% 100%BIS-160-205 Computerized Medical Billing 2 1 50% 50%BIS-161-201 Computerized Med Office

Proc1 0 0% 0%


2 1 100% 100%


3 1 33.33% 33.33%


1 0 0% 0%

BIS-162-201 Medical Coding 5 2 66.67% 66.67%BIS-162-203 Medical Coding 2 1 50% 50%BIS-162-204 Medical Coding 5 5 100% 60%BIS-162-205 Medical Coding 5 3 75% 75% Total 617 456

57




BIS-003-201 Electronic Calculator 11 10 90.91% 90.91%BIS-003-202 Electronic Calculator 9 6 75% 75%BIS-011A-201 Computer Keyboarding 16 16 100% 93.75%BIS-011A-202 Computer Keyboarding 22 15 83.33% 66.67%BIS-017-201 Medical Terminology 8 5 71.43% 57.14%BIS-017-202 Medical Terminology 6 3 60% 60%BIS-115-202 Keyboarding Speed &

Accuracy2 2 66.67% 66.67%

BIS-156-202 Punctuation 1 1 100% 100%BIS-157-201 Proofreading 3 2 66.67% 66.67% Total 78 60

58




BIS-001-201 Basic Computer Skills 10 10 100% 90%BIS-003-201 Electronic Calculator 13 12 92.31% 92.31%BIS-003-202 Electronic Calculator 4 2 50% 25%BIS-003-203 Electronic Calculator 5 2 50% 25%BIS-003-204 Electronic Calculator 5 2 40% 40%BIS-003-204 Electronic Calculator 1 1 100% 100%BIS-007A-201 Business Writing Skills 19 17 89.47% 84.21%BIS-011A-201 Computer Keyboarding 22 20 95.24% 80.95%BIS-011A-202 Computer Keyboarding 21 16 84.21% 68.42%BIS-011A-203 Computer Keyboarding 15 10 71.43% 50%BIS-011A-204 Computer Keyboarding 24 13 61.9% 61.9%BIS-011A-205 Computer Keyboarding 16 8 66.67% 66.67%BIS-011A-206 Computer Keyboarding 10 7 77.78% 55.56%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg5 3 60% 40%


11 9 90% 90%


10 7 77.78% 77.78%


7 5 71.43% 71.43%


5 5 100% 100%


11 7 63.64% 63.64%


7 6 85.71% 85.71%


1 1 100% 100%


3 3 100% 100%


2 2 100% 100%


4 4 100% 100%

BIS-016-202 Medical Office Projects 1 1 100% 100%BIS-017-201 Medical Terminology 12 6 85.71% 42.86%BIS-017-202 Medical Terminology 17 9 47.06% 23.53%BIS-017-203 Medical Terminology 10 9 90% 90%BIS-017-204 Medical Terminology 5 2 50% 0%BIS-017-205 Medical Terminology 7 5 83.33% 33.33%BIS-035-201 Introduction to Graphic

Design19 18 100% 94.44%

59


BIS-036-201 Computer Visual Design 26 23 95.83% 95.83%BIS-050A-202 Microsoft Excel Core Review 2 2 100% 50%BIS-091-201 Intro Information Processing 7 5 71.43% 42.86%BIS-091-202 Intro Information Processing 9 8 88.89% 66.67%

60




BIS-091-203 Intro Information Processing 8 7 87.5% 87.5%BIS-091-204 Intro Information Process-Io 8 5 71.43% 71.43%BIS-091-205 Intro Information Process-Io 9 4 50% 37.5%BIS-098-201 Directed Study 6 6 100% 100%BIS-098P-201 Digital Media Design

Portfolio8 8 100% 75%

BIS-102B-201 Microsoft Excel 21 18 85.71% 71.43%BIS-102B-203 Microsoft Excel 9 9 100% 88.89%BIS-105-201 Record Systems 9 8 100% 87.5%BIS-105-202 Record Systems 8 6 85.71% 71.43%BIS-106A-201 Beginning Microsoft Word 3 3 100% 100%BIS-109-201 Intro to Microsoft Office-Ie 27 20 74.07% 59.26%BIS-109-202 Intro to Microsoft Office-Ie 5 3 60% 60%BIS-115-202 Keyboarding Speed &

Accuracy2 2 100% 100%


5 3 50% 33.33%

BIS-125-202 Web Design I: Internet Publ-Io

3 3 100% 66.67%

BIS-135-201 Hum Relations in Work Place 19 14 87.5% 75%BIS-136-201 BIS Occ Wrk Exp-Parallel

Plan6 4 66.67% 50%

BIS-156-202 Punctuation 1 1 100% 100%BIS-157-202 Proofreading 1 1 100% 0%BIS-157-203 Proofreading 2 1 50% 0%BIS-157-204 Proofreading 2 1 50% 50%BIS-160-201 Computerized Medical Billing 9 3 42.86% 14.29%BIS-160-203 Computerized Medical Billing 2 1 50% 50%BIS-160-204 Computerized Medical Billing 3 2 66.67% 33.33%BIS-161-201 Computerized Med Office

Proc5 3 60% 60%


5 4 100% 100%


2 2 100% 100%


3 3 100% 66.67%

BIS-162-201 Medical Coding 3 1 50% 0%BIS-162-202 Medical Coding 3 1 33.33% 0%BIS-183-201 Digital Pub Design &

Graphics14 14 100% 100%

Total 557 421

61


Spring 2005Section Title Census End


BIS-001-205 Basic Computer Skills-Win 6 5 100% 100%BIS-003-202 Electronic Calculator 5 2 66.67% 66.67%BIS-003-203 Electronic Calculator 11 7 63.64% 63.64%BIS-003-204 Electronic Calculator 1 1 100% 100%BIS-003-205 Electronic Calculator 3 3 100% 66.67%BIS-003-206 Electronic Calculator 7 5 71.43% 71.43%BIS-003-207 Electronic Calculator 3 3 100% 33.33%BIS-007A-201 Business Writing Skills 13 9 69.23% 69.23%BIS-011A-202 Computer Keyboarding-Ie 20 12 60% 50%BIS-011A-203 Computer Keyboarding-Ie 18 15 83.33% 55.56%BIS-011A-204 Computer Keyboarding 18 9 50% 50%BIS-011A-205 Computer Keyboarding 16 12 78.57% 78.57%BIS-011A-206 Computer Keyboarding-Ie 28 17 77.27% 72.73%BIS-011A-207 Computer Keyboarding-Ie 10 6 85.71% 42.86%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg8 7 100% 100%


3 2 66.67% 66.67%


9 6 66.67% 66.67%


7 5 83.33% 83.33%


8 6 100% 83.33%


3 3 100% 100%


2 2 100% 100%


5 5 100% 100%


4 3 100% 100%


5 3 60% 60%

BIS-012-201 Production Keyboarding 2 2 100% 100%BIS-012-202 Production Keyboarding 2 2 100% 100%BIS-012-203 Production Keyboarding 1 1 100% 100%BIS-012-204 Production Keyboarding 1 1 100% 100%BIS-012-205 Production Keyboarding 1 1 100% 100%BIS-016-201 Medical Office Projects 2 1 50% 50%BIS-016-202 Medical Office Projects 3 2 100% 100%BIS-017-201 Medical Terminology 15 8 61.54% 46.15%

62


BIS-017-202 Medical Terminology 13 8 61.54% 53.85%BIS-017-203 Medical Terminology 6 4 80% 80%BIS-017-204 Medical Terminology 7 5 71.43% 42.86%

63




BIS-017-205 Medical Terminology 21 13 68.42% 42.11%BIS-017-206 Medical Terminology 13 8 72.73% 27.27%BIS-017-207 Medical Terminology 8 5 71.43% 42.86%BIS-035-201 Introduction to Graphic

Design19 16 94.12% 94.12%

BIS-036-201 Computer Visual Design 11 8 80% 80%BIS-050A-202 Microsoft Excel Core Review 2 1 100% 100%BIS-050A-203 Microsoft Excel Core Review 1 1 100% 100%BIS-051B-201 Microsoft Word Expert

Review1 1 100% 100%

BIS-091-201 Intro Information Processing 6 5 83.33% 33.33%BIS-091-202 Intro Information Processing 8 7 87.5% 87.5%BIS-091-203 Intro Information Processing 5 4 100% 100%BIS-091-204 Intro Information Processing 3 2 66.67% 33.33%BIS-091-206 Intro Info Processing-Io 23 16 80% 65%BIS-095-202 Microsoft Windows-Win 25 14 60.87% 60.87%BIS-098P-201 Digital Media Design


BIS-101-201 Written Communication 17 13 76.47% 64.71%BIS-102B-201 Microsoft Excel-Ie 31 26 92.86% 89.29%BIS-105-201 Record Systems 10 3 42.86% 42.86%BIS-105-202 Record Systems 9 7 77.78% 77.78%BIS-106A-201 Beginning Microsoft Word 6 5 83.33% 83.33%BIS-106A-202 Beginning Microsoft Word 2 1 50% 50%BIS-109-201 Intro to Microsoft Office 24 17 77.27% 45.45%BIS-109-202 Intro to Microsoft Office 6 4 66.67% 50%BIS-110A-201 Advanced Ms Office Projects 16 14 93.33% 86.67%BIS-110B-201 Adv MS Office Projects II 10 8 88.89% 88.89%BIS-115-201 Keyboarding Speed &

Accuracy2 1 50% 50%


1 1 100% 100%


2 2 100% 100%


20 18 94.74% 94.74%


28 20 80% 72%


3 2 100% 100%

BIS-138-201 BIS Occ Wrk Exp-Alt Plan 1 1 100% 100%BIS-156-201 Punctuation 2 1 50% 50%

64


BIS-156-203 Punctuation 1 1 100% 100%BIS-157-203 Proofreading 3 1 33.33% 0%

65




BIS-157-204 Proofreading 2 1 50% 0%BIS-160-201 Computerized Medical Billing 2 1 50% 0%BIS-160-202 Computerized Medical Billing 4 2 50% 50%BIS-160-204 Computerized Medical Billing 6 5 83.33% 50%BIS-160-205 Computerized Medical Billing 2 2 100% 0%BIS-160-206 Computerized Medical Billing 3 1 33.33% 33.33%BIS-161-201 Computerized Med Office

Proc3 2 66.67% 66.67%


1 1 100% 0%


3 3 100% 0%


5 3 75% 50%

BIS-162-203 Medical Coding 1 1 100% 100%BIS-162-204 Medical Coding 3 3 100% 100%BIS-162-205 Medical Coding 2 1 50% 50%BIS-162-206 Medical Coding 4 3 75% 50% Total 653 465

66




BIS-003-201 Electronic Calculator 8 6 85.71% 71.43%BIS-003-202 Electronic Calculator 6 3 60% 40%BIS-011A-201 Computer Keyboarding 17 10 76.92% 76.92%BIS-011A-202 Computer Keyboarding 11 8 88.89% 44.44%BIS-017-201 Medical Terminology 15 13 86.67% 73.33%BIS-017-202 Medical Terminology 18 14 87.5% 62.5%BIS-115-201 Keyboarding Speed &

Accuracy5 3 75% 50%


1 1 100% 100%

BIS-156-201 Punctuation 2 1 33.33% 0%BIS-157-201 Proofreading 3 2 66.67% 0%BIS-157-202 Proofreading 2 1 100% 0% Total 88 62

67




BIS-001-202 Basic Computer Skills-Win 19 14 100% 100%BIS-001-203 Basic Computer Skills-Win-Ie 4 6 85.71% 71.43%BIS-003-201 Electronic Calculator 7 5 83.33% 66.67%BIS-003-202 Electronic Calculator 6 3 60% 60%BIS-003-203 Electronic Calculator 9 8 100% 75%BIS-003-204 Electronic Calculator 2 2 100% 50%BIS-003-206 Electronic Calculator 3 1 100% 100%BIS-003-207 Electronic Calculator 4 2 66.67% 66.67%BIS-008-204 Legal Terminology 8 5 62.5% 62.5%BIS-011A-201 Computer Keyboarding 25 17 70.83% 58.33%BIS-011A-202 Computer Keyboarding 16 13 86.67% 66.67%BIS-011A-203 Computer Keyboarding- Ie 20 10 55.56% 50%BIS-011A-204 Computer Keyboarding 17 14 82.35% 58.82%BIS-011A-205 Computer Keyboarding 17 12 80% 60%BIS-011A-206 Computer Keyboarding 13 6 75% 75%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg8 7 87.5% 87.5%


5 3 60% 60%


7 4 57.14% 57.14%


4 3 75% 75%


9 6 85.71% 57.14%


3 2 66.67% 66.67%


1 1 100% 100%


5 2 50% 50%


4 4 100% 75%


4 3 75% 75%

BIS-015-203 Legal Office Projects 1 1 100% 100%BIS-016-201 Medical Office Projects 1 1 100% 100%BIS-016-202 Medical Office Projects 3 3 100% 100%BIS-017-201 Medical Terminology 19 13 72.22% 44.44%BIS-017-202 Medical Terminology 18 8 53.33% 40%BIS-017-203 Medical Terminology 14 5 62.5% 25%BIS-017-204 Medical Terminology 14 10 76.92% 38.46%

68


BIS-017-205 Medical Terminology 8 6 85.71% 57.14%BIS-017-206 Medical Terminology 18 15 88.24% 70.59%BIS-035-201 Introduction to Graphic

Design21 17 80.95% 80.95%

69




BIS-036-201 Computer Visual Design 22 18 85.71% 85.71%BIS-050A-201 Microsoft Excel Core Review 2 2 100% 100%BIS-050A-203 Microsoft Excel Core Review 1 1 100% 100%BIS-050B-203 Microsoft Excel Expert

Review1 1 100% 100%

BIS-091-201 Intro Information Processing 9 7 87.5% 62.5%BIS-091-202 Intro Information Process - Ie 9 7 77.78% 66.67%BIS-091-203 Intro Information Processing 8 6 75% 62.5%BIS-091-204 Intro Information Proces-Io-Ie 24 14 70% 45%BIS-095-201 Microsoft Windows 15 14 100% 71.43%BIS-098P-201 Digital Media Design


BIS-102B-201 Microsoft Excel 22 17 80.95% 76.19%BIS-102B-202 Microsoft Excel 2 2 100% 100%BIS-104-201 Microsoft Access 18 12 66.67% 66.67%BIS-105-201 Record Systems 6 2 40% 40%BIS-105-202 Record Systems 4 3 75% 50%BIS-106A-201 Beginning Microsoft Word 3 3 100% 100%BIS-106A-2019 Beginning Microsoft Word 2 2 100% 100%BIS-109-201 Intro to Microsoft Office-Ie 20 13 72.22% 61.11%BIS-109-202 Intro to Microsoft Office-Ie 2 2 100% 50%BIS-109-203 Intro to Microsoft Office-Win 23 18 81.82% 68.18%BIS-109-204 Intro to Microsoft Office-Win 27 22 100% 81.82%BIS-115-202 Keyboarding Speed &

Accuracy2 2 100% 100%


6 5 83.33% 66.67%

BIS-125-202 Web Desgn I:internet Pub-Io Ie

20 18 94.74% 94.74%


8 6 85.71% 57.14%

BIS-156-201 Punctuation 2 1 50% 50%BIS-156-204 Punctuation 2 1 50% 50%BIS-156-206 Punctuation 2 2 100% 50%BIS-156-207 Punctuation 2 2 100% 100%BIS-157-202 Proofreading 2 2 100% 100%BIS-157-203 Proofreading 2 1 50% 50%BIS-157-207 Proofreading 1 1 100% 100%BIS-160-201 Computerized Medical Billing 4 2 50% 25%BIS-160-202 Computerized Medical Billing 2 1 50% 50%

70


BIS-160-204 Computerized Medical Billing 1 1 100% 100%

71




BIS-160-205 Computerized Medical Billing 5 3 75% 75%BIS-161-201 Computerized Med Office

Proc4 2 50% 50%


4 1 100% 100%


3 2 66.67% 66.67%


2 1 50% 50%

BIS-162-201 Medical Coding 4 1 33.33% 33.33%BIS-183-201 Digital Pub Design &

Graphics19 19 100% 100%

Total 656 474

72


Spring 2006Section Title Censu

sEnd Enrl Retention Success

BIS-001-201 Basic Computer Literacy-Win 16 14 87.5% 62.5%BIS-001-202 Basic Computer Literacy-Win 4 2 100% 100%BIS-003-202 Electronic Calculator 8 6 75% 75%BIS-003-203 Electronic Calculator 3 3 100% 100%BIS-003-205 Electronic Calculator 1 1 100% 100%BIS-003-206 Electronic Calculator 3 3 100% 66.67%BIS-003-207 Electronic Calculator 3 1 33.33% 0%BIS-007A-201 Business Writing Skills 27 22 84.62% 69.23%BIS-011A-202 Computer Keyboarding-Ie 22 12 57.14% 47.62%BIS-011A-203 Computer Keyboarding- IE 21 15 75% 70%BIS-011A-204 Computer Keyboarding 21 14 66.67% 61.9%BIS-011A-205 Computer Keyboarding-Ie 20 11 57.89% 47.37%BIS-011A-206 Computer Keyboarding-Ie 22 15 83.33% 72.22%BIS-011A-207 Computer Keyboarding 3 2 50% 0%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg8 8 100% 100%


8 6 75% 62.5%


3 2 66.67% 66.67%


3 2 66.67% 66.67%


5 3 60% 60%


5 3 60% 60%


3 1 33.33% 33.33%


4 4 100% 75%


5 4 100% 100%


4 3 75% 75%

BIS-012-203 Production Keyboarding 3 2 100% 100%BIS-012-204 Production Keyboarding 1 1 100% 100%BIS-016-201 Medical Office Projects 4 4 100% 100%BIS-016-202 Medical Office Projects 1 1 100% 100%BIS-017-201 Medical Terminology 13 8 66.67% 50%BIS-017-202 Medical Terminology 15 7 46.67% 40%BIS-017-203 Medical Terminology 17 10 62.5% 62.5%BIS-017-204 Medical Terminology 12 7 70% 40%

73


BIS-017-205 Medical Terminology 12 8 72.73% 54.55%BIS-017-206 Medical Terminology 8 7 87.5% 50%BIS-035-201 Introduction to Graphic

Design14 8 57.14% 57.14%

74


Spring 2006, contSection Title Censu


BIS-036-201 Computer Visual Design 7 7 100% 100%BIS-039-201 Professional Image 14 14 100% 100%BIS-050A-201 Microsoft Excel Core Review 1 1 100% 100%BIS-050A-202 Microsoft Excel Core Review 1 1 100% 100%BIS-050B-201 Microsoft Excel Expert

Review2 2 100% 100%

BIS-091-201 Intro Information Processing 5 4 80% 60%BIS-091-202 Intro Information Processing 2 2 100% 100%BIS-091-203 Intro Information Processing 4 4 100% 100%BIS-091-204 Intro Information Processing 4 4 100% 75%BIS-091-206 Intro Information Processing 4 3 100% 66.67%BIS-095-201 Microsoft Windows-Win-Ie 13 9 100% 77.78%BIS-095-202 Microsoft Windows-Win-Ie 10 6 100% 83.33%BIS-098P-201 Digital Media Design

Portfolio12 12 100% 100%

BIS-101-201 Written Business Communication

16 13 81.25% 81.25%

BIS-102B-201 Microsoft Excel 16 9 69.23% 69.23%BIS-102B-202 Microsoft Excel 3 3 75% 75%BIS-102B-203 Microsoft Excel 4 4 100% 100%BIS-105-201 Record Systems 6 4 66.67% 50%BIS-106A-201 Beginning Microsoft Word 4 3 75% 75%BIS-106A-202 Beginning Microsoft Word 5 5 100% 100%BIS-106B-202 Advanced Microsoft Word 2 2 100% 100%BIS-109-201 Intro to Microsoft Office 16 11 73.33% 46.67%BIS-109-203 Intro to Microsoft Office 3 3 100% 33.33%BIS-115-202 Keyboarding Speed &

Accuracy2 2 100% 50%


1 1 100% 0%


2 2 100% 100%

BIS-121-201 Intro to the World Wide Web 9 9 100% 100%BIS-125-201 Web Design I: Internet

Publish13 13 100% 84.62%


26 22 91.67% 83.33%

BIS-135-201 Hum Relations Work Pl 25 17 68% 60%BIS-136-201 BIS Occ Wrk Exp-Parallel

Plan8 7 100% 85.71%

BIS-138-201 BIS Occ Wrk Exp-Alt Plan 3 2 100% 50%BIS-157-202 Proofreading 3 2 66.67% 66.67%

75


BIS-157-203 Proofreading 3 2 100% 50%BIS-160-201 Computerized Medical Billing 4 2 50% 50%

76


Spring 2006, contSection Title Censu


BIS-160-202 Computerized Medical Billing 2 1 50% 0%BIS-160-204 Computerized Medical Billing 3 2 66.67% 33.33%BIS-161-204 Computerized Med Office

Proc3 2 66.67% 33.33%

BIS-162-201 Medical Coding 1 1 100% 100%BIS-162-202 Medical Coding 5 2 40% 40%BIS-162-204 Medical Coding 3 2 66.67% 33.33% Total 592 437

77


Summer 2006Section Title Censu


BIS-003-201 Electronic Calculator 8 6 85.71% 85.71%BIS-003-202 Electronic Calculator 7 6 85.71% 85.71%BIS-011A-201 Computer Keyboarding 18 10 83.33% 83.33%BIS-011A-202 Computer Keyboarding 8 4 80% 80%BIS-017-201 Medical Terminology 15 11 78.57% 57.14%BIS-017-202 Medical Terminology 15 6 46.15% 38.46%BIS-115-201 Keyboarding Speed &

Accuracy3 3 100% 66.67%


3 3 100% 33.33%

Total 77 49

78


Fall 2006Section Title Censu


BIS-003-201 Electronic Calculator 4 3 75% 75%BIS-003-202 Electronic Calculator 3 0 0% 0%BIS-003-204 Electronic Calculator 2 2 100% 100%BIS-003-205 Electronic Calculator 8 5 71.43% 71.43%BIS-003-206 Electronic Calculator 6 1 100% 100%BIS-007A-201 Business Writing Skills 32 24 77.42% 61.29%BIS-008-201 Legal Terminology 1 1 100% 100%BIS-008-204 Legal Terminology 1 1 100% 100%BIS-011A-201 Computer Keyboarding 22 18 90% 85%BIS-011A-202 Computer Keyboarding 23 18 85.71% 57.14%BIS-011A-203 Computer Keyboarding 17 10 62.5% 56.25%BIS-011A-204 Computer Keyboarding 21 12 75% 62.5%BIS-011A-205 Computer Keyboarding 3 1 100% 100%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg9 7 100% 100%


3 2 66.67% 66.67%


5 4 80% 80%


5 4 100% 100%


0 0


7 7 100% 85.71%


6 5 83.33% 66.67%


3 3 100% 100%

BIS-012-201 Production Keyboarding 1 1 100% 100%BIS-012-202 Production Keyboarding 2 1 50% 50%BIS-016-201 Medical Office Projects 3 2 100% 100%BIS-017-201 Medical Terminology 18 12 63.16% 31.58%BIS-017-202 Medical Terminology 18 12 75% 37.5%BIS-017-204 Medical Terminology 13 6 66.67% 33.33%BIS-017-205 Medical Terminology 12 7 70% 50%BIS-017-206 Medical Terminology 19 9 52.94% 29.41%BIS-035-201 Introduction to Graphic

Design3 1 100% 100%

BIS-035-202 Introduction to Graphic Design

27 25 96.15% 80.77%

BIS-036-201 Computer Visual Design 17 14 82.35% 58.82%

79


BIS-050A-202 Microsoft Excel Core Review 3 2 100% 100%BIS-091-201 Intro Information Processing 16 16 100% 68.75%BIS-091-202 Intro Information Processing 11 8 88.89% 66.67%

80


Fall 2006, cont.Section Title Censu


BIS-091-203 Intro Information Processing 13 9 81.82% 36.36%BIS-091-204 Intro Information Process-IO 7 6 100% 66.67%BIS-098-201 Bis 183: Digtl Pub

Desgn&graph9 8 88.89% 77.78%

BIS-098P-201 Digital Media Design Portfolio

8 8 100% 87.5%

BIS-102B-201 Microsoft Excel 25 17 89.47% 73.68%BIS-102B-202 Microsoft Excel 5 4 100% 100%BIS-102B-203 Microsoft Excel 4 1 33.33% 0%BIS-105-201 Record Systems 2 2 100% 100%BIS-105-202 Record Systems 4 2 100% 100%BIS-106A-201 Beginning Microsoft Word 4 3 75% 75%BIS-106A-202 Beginning Microsoft Word 3 2 66.67% 66.67%BIS-106B-201 Advanced Microsoft Word 1 1 100% 100%BIS-107-201 Microsoft Powerpoint 13 13 100% 100%BIS-109-201 Intro to Microsoft Office-IE 17 14 87.5% 75%BIS-109-202 Intro to Microsoft Office-IE 3 3 100% 66.67%BIS-109-203 Intro to Microsoft Office-IO 13 7 58.33% 41.67%BIS-115-202 Keyboarding Speed &



2 2 100% 100%


8 7 87.5% 87.5%


6 5 83.33% 66.67%

BIS-138-201 BIS Occ Wrk Exp-Alt Plan 2 1 50% 0%BIS-156-202 Punctuation 3 2 66.67% 66.67%BIS-157-201 Proofreading 1 1 100% 100%BIS-157-202 Proofreading 3 2 66.67% 33.33%BIS-160-204 Computerized Medical Billing 5 2 50% 50%BIS-160-205 Computerized Medical Billing 2 2 100% 100%BIS-160-206 Computerized Medical Billing 1 1 100% 100%BIS-161-201 Computerized Med Office

Proc3 2 66.67% 33.33%


2 1 50% 50%


3 1 33.33% 33.33%

BIS-162-201 Medical Coding 2 1 50% 50%BIS-162-202 Medical Coding 2 2 100% 50%BIS-162-204 Medical Coding 7 7 100% 71.43%

81


BIS-162-205 Medical Coding 4 2 50% 50% Total 533 387

82




BIS-003-201 Electronic Calculator 5 3 60% 20%BIS-003-202 Electronic Calculator 5 4 100% 75%BIS-003-203 Electronic Calculator 9 7 77.78% 66.67%BIS-003-204 Electronic Calculator 2 0 0% 0%BIS-003-205 Electronic Calculator 4 1 25% 25%BIS-003-206 Electronic Calculator 4 3 75% 75%BIS-007A-201 Business Writing Skills 22 14 82.35% 70.59%BIS-008-203 Legal Terminology 0 0 BIS-008-204 Legal Terminology 1 1 100% 100%BIS-011A-201 Computer Keyboarding 22 21 100% 80.95%BIS-011A-202 Computer Keyboarding 18 15 83.33% 83.33%BIS-011A-203 Computer Keyboarding 13 7 58.33% 58.33%BIS-011A-204 Computer Keyboarding 24 12 63.16% 57.89%BIS-011A-206 Computer Keyboarding 3 3 100% 100%BIS-011B-201 Cmptr Kybrdg & Dcmnt

Frmtg6 5 83.33% 66.67%


4 2 50% 25%


3 2 100% 50%


5 4 100% 100%


5 5 100% 60%


6 6 100% 83.33%


2 1 50% 50%


2 2 100% 100%

BIS-012-202 Production Keyboarding 2 2 100% 100%BIS-012-204 Production Keyboarding 2 2 100% 100%BIS-016-201 Medical Office Projects 1 1 100% 100%BIS-016-202 Medical Office Projects 1 1 100% 100%BIS-017-201 Medical Terminology 15 10 71.43% 42.86%BIS-017-202 Medical Terminology 19 11 57.89% 47.37%BIS-017-203 Medical Terminology 15 8 72.73% 54.55%BIS-017-204 Medical Terminology 19 9 50% 38.89%BIS-017-205 Medical Terminology 10 1 16.67% 16.67%BIS-039-201 Professional Image 12 8 100% 100%BIS-050A-201 Microsoft Excel Core Review 3 3 100% 100%

83


BIS-050B-202 Microsoft Excel Expert Review

3 0 0% 0%

BIS-091-201 Intro Information Processing 6 5 83.33% 66.67%

84


Spring 2007, cont.Section Title Censu


BIS-091-202 Intro Information Processing 10 7 70% 70%BIS-091-203 Intro Information Processing 10 9 90% 90%BIS-091-204 Intro Infor Processing-Io 12 10 90.91% 72.73%BIS-091-205 Intro Info Processing-Io 15 13 86.67% 46.67%BIS-098-201 Bis109: Intro Microsoft Office 1 0 0% 0%BIS-098P-201

Digital Media Design Portfolio 2 2 100% 100%


12 7 63.64% 63.64%

BIS-102B-201

Microsoft Excel 17 9 64.29% 64.29%

BIS-102B-202

Microsoft Excel 13 13 100% 92.31%

BIS-102B-203

Microsoft Excel 4 5 100% 100%

BIS-104-201 Microsoft Access-Ie 16 12 80% 80%BIS-105-201 Record Systems 9 8 100% 100%BIS-105-202 Record Systems 2 2 100% 100%BIS-106A-201

Beginning Microsoft Word 3 3 100% 100%

BIS-106A-202


BIS-109-201 Intro to Microsoft Office 12 7 58.33% 58.33%BIS-109-202 Intro to Microsoft Office 2 1 50% 50%BIS-115-201 Keyboarding Speed &



1 1 100% 0%


1 1 100% 100%

BIS-125-201 Web Design I: Internet Pub-Io 16 11 78.57% 28.57%BIS-135-201 Hum Relations in Work Place 18 15 83.33% 83.33%BIS-136-201 BIS Occ Wrk Exp-Parallel Plan 2 2 100% 50%BIS-138-201 BIS Occ Wrk Exp-Alt Plan 2 1 50% 50%BIS-156-203 Punctuation 1 0 0% 0%BIS-157-201 Proofreading 1 1 100% 100%BIS-160-201 Computerized Medical Billing 1 1 100% 100%BIS-160-203 Computerized Medical Billing 5 4 100% 75%BIS-160-205 Computerized Medical Billing 2 1 50% 0%BIS-160-207 Computerized Medical Billing 1 1 100% 100%BIS-161-201 Computerized Med Office Proc 5 1 20% 20%BIS-161-204 Computerized Med Office Proc 1 1 100% 100%

85


BIS-161-205 Computerized Med Office Proc 1 1 100% 100%BIS-162-201 Medical Coding 1 0 0% 0%BIS-162-202 Medical Coding 4 3 75% 50%

86




BIS-162-203 Medical Coding 2 2 100% 100%BIS-162-204 Medical Coding 4 1 33.33% 0%BIS-162-205 Medical Coding 3 1 50% 0%BIS-162-207 Medical Coding 1 1 100% 100%BIS-173-201 Web and HTML Basics 14 14 100% 71.43%BIS-174-201 Photoshop Basics 18 15 100% 100% Total 523 370

87


Summer 2007Section Title End Enrl Retention Success

BIS-003-201 Electronic Calculator 4 2 50% 25%BIS-003-202 Electronic Calculator 4 2 100% 100%BIS-011A-201

Computer Keyboarding 11 7 77.78% 77.78%

BIS-011A-202

Computer Keyboarding 7 3 75% 75%

BIS-017-201 Medical Terminology 14 6 50% 25%BIS-017-202 Medical Terminology 10 3 42.86% 42.86%BIS-039-201 Professional Image 36 35 100% 97.14%BIS-115-201 Keyboarding Speed &

Accuracy1 1 100% 100%

BIS-135-201 Hum Relations in Work Place 13 11 84.62% 69.23%BIS-156-201 Punctuation 1 1 100% 100% Total 101 71

88




BIS-003-201 Electronic Calculator 5 4 100% 75%BIS-003-202 Electronic Calculator 7 5 71.43% 57.14%BIS-003-204 Electronic Calculator 9 8 100% 62.50%BIS-003-205 Electronic Calculator 10 8 88.89% 66.67%BIS-007A-201

Business Writing Skills 30 27 90% 86.67%

BIS-011A-201


BIS-011A-202


BIS-011A-203


BIS-011A-204


BIS-011A-205


BIS-011B-201

Cmptr Kybrdg & Dcmnt Frmtg 7 3 60% 60%

BIS-011B-202


BIS-011B-203


BIS-011B-204


BIS-011C-201

Cmptr Kybrdg & Dcmnt Prcsg 4 4 100% 50%

BIS-011C-203


BIS-012-202 Production Keyboarding 1 1 100% 100%BIS-016-201 Medical Office Projects 1 1 100% 100%BIS-017-201 Medical Terminology 13 3 30% 20%BIS-017-202 Medical Terminology 16 7 46.67% 33.33%BIS-017-203 Medical Terminology 13 4 44.44% 22.22%BIS-017-204 Medical Terminology 12 7 63.64% 27.27%BIS-017-205 Medical Terminology 15 9 64.29% 35.71%BIS-035-201 Introduction to Graphic Design 11 9 90% 80%BIS-038-201 Graphic Design II 11 9 81.82% 81.82%BIS-039-201 Professional Image 10 8 100% 100%BIS-050A-202

Microsoft Excel Core Review 2 2 100% 100%

BIS-091-201 Intro Information Processing 14 11 84.62% 53.85%BIS-091-202 Intro Information Processing 11 11 100% 72.73%BIS-091-203 Intro Information Processing 5 3 100% 100%BIS-091-204 Intro Information Processin-Io 11 8 80% 30%

89


BIS-102B-201


BIS-102B-202


BIS-102B-203


BIS-102B-204


90


Fall 2007, cont. Section Title Censu


BIS-105-201 Record Systems 8 8 100% 75%BIS-106A-201

Beginning Microsoft Word 3 2 66.67% 66.67%

BIS-106A-202


BIS-106B-202

Advanced Microsoft Word 1 1 100% 100%

BIS-109-203 Intro to Microsoft Office-Io 38 20 55.56% 47.22%BIS-115-204 Keyboarding Speed &


BIS-125-201 Web Design I: Internet Publish 5 5 100% 20%BIS-136-201 BIS Occ Wrk Exp-Parallel Plan 6 6 100% 100%BIS-156-201 Punctuation 3 1 50% 50%BIS-156-202 Punctuation 4 2 66.67% 33.33%BIS-157-201 Proofreading 2 1 100% 0%BIS-157-202 Proofreading 3 1 50% 50%BIS-160-202 Computerized Medical Billing 4 2 66.67% 66.67%BIS-160-203 Computerized Medical Billing 2 1 100% 0%BIS-160-204 Computerized Medical Billing 1 1 100% 100%BIS-161-201 Computerized Med Office Proc 2 2 100% 100%BIS-161-203 Computerized Med Office Proc 1 1 100% 100%BIS-162-204 Medical Coding 3 2 66.67% 0%BIS-162-206 Medical Coding 2 2 100% 100% Total 469 328

91




BIS-003-201 Electronic Calculator 8 5 83.33% 66.67%BIS-003-202 Electronic Calculator 5 5 100% 60%BIS-003-203 Electronic Calculator 8 8 100% 100%BIS-003-204 Electronic Calculator 2 2 100% 100%BIS-003-205 Electronic Calculator 5 4 100% 100%BIS-007A-201

Business Writing Skills 25 21 91.3% 78.26%

BIS-008-204 Legal Terminology 1 1 100% 100%BIS-011A-201

Computer Keyboarding 24 18 75% 62.5%

BIS-011A-202


BIS-011A-203

Computer Keyboarding 16 14 87.5% 75%

BIS-011B-201


BIS-011B-202

Cmptr Kybrdg & Dcmnt Frmtg 9 6 66.67% 66.67%

BIS-011B-203


BIS-011C-201

Cmptr Kybrdg & Dcmnt Prcsg 9 8 88.89% 77.78%

BIS-011C-203


BIS-012-201 Production Keyboarding 2 2 100% 100%BIS-012-203 Production Keyboarding 2 2 100% 100%BIS-016-201 Medical Office Projects 2 2 100% 100%BIS-017-201 Medical Terminology 14 5 38.46% 23.08%BIS-017-202 Medical Terminology 13 11 84.62% 61.54%BIS-017-203 Medical Terminology 14 4 30.77% 23.08%BIS-017-204 Medical Terminology 16 5 38.46% 30.77%BIS-017-205 Medical Terminology 8 5 62.5% 50%BIS-035-201 Introduction to Graphic Design 10 7 87.5% 87.5%BIS-091-201 Intro Information Processing 13 9 75% 58.33%BIS-091-202 Intro Information Processing 17 14 82.35% 52.94%BIS-091-203 Intro Information Processing 3 2 66.67% 66.67%BIS-091-204 Intro Information Process-Io 15 12 85.71% 50%BIS-091-205 Intro Information Process-Io 11 9 81.82% 63.64%BIS-098-201 Bis 106B: Adv. Microsoft Word 1 1 100% 100%BIS-098P-201

Digital Media Design Portfolio 3 2 100% 100%


16 15 93.75% 87.5%

92


BIS-102B-201


BIS-102B-202


BIS-102B-203


93




BIS-104-201 Microsoft Access-Ie 16 15 100% 80%BIS-105-201 Record Systems 2 1 50% 50%BIS-106A-201


BIS-106A-202


BIS-106B-202


BIS-107-201 Microsoft Powerpoint 15 12 85.71% 85.71%BIS-109-201 Intro to Microsoft Office 15 9 69.23% 61.54%BIS-115-201 Keyboarding Speed &

Accuracy2 2 100% 100%

BIS-121-201 Intro to the World Wide Web 14 14 100% 100%BIS-125-201 Web Design I: Internet Publ-Io 8 5 83.33% 33.33%BIS-135-201 Hum Relations in Work Place 20 15 75% 60%BIS-136-201 BIS Occ Wrk Exp-Parallel Plan 10 10 100% 90%BIS-138-201 BIS Occ Wrk Exp-Alt Plan 1 1 100% 0%BIS-157-202 Proofreading 2 1 50% 50%BIS-160-201 Computerized Medical Billing 3 2 66.67% 33.33%BIS-160-202 Computerized Medical Billing 4 1 33.33% 0%BIS-161-201 Computerized Med Office Proc 1 1 100% 100%BIS-161-202 Computerized Med Office Proc 1 1 100% 100%BIS-162-201 Medical Coding 6 4 80% 80%BIS-162-202 Medical Coding 3 2 66.67% 0%BIS-162-204 Medical Coding 3 2 66.67% 0%BIS-174-201 Photoshop Basics 9 9 100% 100% Total 485 360

94


Summer 2008Section Title Censu


BIS-003-201 Electronic Calculator 3 2 66.67% 66.67%BIS-003-202 Electronic Calculator 5 4 80% 80%BIS-011A-201


BIS-011A-202


BIS-011B-201


BIS-011B-202


BIS-017-201 Medical Terminology 6 4 66.67% 33.33%BIS-017-202 Medical Terminology 7 6 100% 50%BIS-050A-201


BIS-050A-202


BIS-091-201 Intro Information Processing 8 8 100% 87.5%BIS-091-202 Intro Information Process-Io 13 12 100% 83.33%BIS-115-202 Keyboarding Speed &

Accuracy3 2 66.67% 66.67%

BIS-135-201 Hum Relations in Work Place 49 46 97.87% 91.49%BIS-156-201 Punctuation 4 1 33.33% 0%BIS-157-201 Proofreading 3 3 100% 66.67% Total 131 109

95




BIS-003-202 Electronic Calculator 8 6 85.71% 85.71%BIS-003-203 Electronic Calculator 10 9 90% 60%BIS-003-204 Electronic Calculator 8 6 75% 62.5%BIS-003-205 Electronic Calculator 7 5 71.43% 71.43%BIS-007A-201

Business Writing Skills 20 18 94.74% 68.42%

BIS-011A-201


BIS-011A-202


BIS-011A-203


BIS-011A-204


BIS-011B-201


BIS-011B-202


BIS-011B-203


BIS-011C-201


BIS-011C-202


BIS-011C-203


BIS-012-201 Production Keyboarding 1 1 100% 100%BIS-012-203 Production Keyboarding 1 1 100% 100%BIS-015-201 Legal Office Projects 2 1 50% 0%BIS-016-201 Medical Office Projects 4 4 100% 50%BIS-017-201 Medical Terminology 12 6 66.67% 33.33%BIS-017-202 Medical Terminology 13 5 45.45% 0%BIS-017-203 Medical Terminology 14 6 42.86% 28.57%BIS-017-204 Medical Terminology 12 6 66.67% 33.33%BIS-017-205 Medical Terminology 14 5 41.67% 33.33%BIS-035-201 Introduction to Graphic Design 14 11 84.62% 69.23%BIS-050A-201


BIS-050A-202


BIS-050B-201

Microsoft Excel Expert Review 2 1 100% 100%

BIS-091-201 Intro Information Processing 15 8 57.14% 42.86%BIS-091-202 Intro Information Processing 15 15 100% 93.33%

96


BIS-091-203 Intro Information Processing 9 8 88.89% 55.56%BIS-091-204 Intro Information Process-Io 15 10 76.92% 30.77%BIS-102B-201


BIS-102B-202


BIS-105-201 Record Systems 2 2 100% 100%BIS-105-202 Record Systems 3 2 66.67% 66.67%

97


Fall 2008. cont.Section Title Censu


BIS-106A-201


BIS-106B-201


BIS-106B-202


BIS-109-201 Intro to Microsoft Office-Io 6 2 40% 20%BIS-109-202 Intro to Microsoft Office-Io 26 9 47.37% 47.37%BIS-115-201 Keyboarding Speed &

Accuracy2 2 100% 100%


1 1 100% 100%

BIS-125-201 Web Design I: Internet Publish 17 16 94.12% 64.71%BIS-135-201 Hum Relations in Work Place 21 15 75% 40%BIS-138-201 Occupational Work Experience 7 5 100% 100%BIS-156-201 Punctuation 3 1 50% 50%BIS-157-201 Proofreading 2 1 50% 50%BIS-160-202 Computerized Medical Billing 6 3 60% 40%BIS-161-201 Computerized Med Office Proc 3 2 100% 0%BIS-161-205 Computerized Med Office Proc 1 1 100% 100%BIS-162-201 Medical Coding 1 1 100% 0%BIS-162-202 Medical Coding 1 1 100% 0%BIS-162-204 Medical Coding 4 4 100% 75% Total 448 321

98




Business Information Systems Major Sheet

99

Business Information SystemsAssociate in Science Degree

The BIS program offers three options for degrees and certificates. Certificates will be awarded to those who satisfactorily complete with a grade of “C” or better the major requirements in any one option. A student will qualify for an Associate in Science Degree by completing all the major requirements in any one option, a general education pattern and 24 units and electives to total 60 units. Please refer to the Graduation and General Education list in the catalog for the pattern specific to the degree.

CORE CLASSES

BIS 012 Production Keyboarding 1.0BIS 091 Intro to Information Processing ORCIT 010 Intro to Computers & Information Technology 3.0BIS 095 Microsoft Windows 1.0BIS 101 Written Business Communications 3.0BIS 109 Microsoft Office 3.0BIS 121 Intro to the World Wide Web 1.0BIS 135 Human Relations in the Workplace 3.0BIS 189 Skills Development ORBIS 136 Office Work Experience 2.0BIS 039 Professional Image 1.0

Total Units 18.0

INFORMATION PROCESSING SPECIALIST

Core Classes Above 18.0BIS 102B Microsoft Excel 1.5-3.0BIS 104 Microsoft Access 1.5-3.0BIS 106 Microsoft Word ORBIS 106ABeginning Microsoft Word ORBIS 106BAdvanced Microsoft Word 1.5-3.0BIS 107 PowerPoint 1.5BIS 125 Web Design I: Internet Publishing ORCIT 040 Internet Publishing 3.0

Total Major Units 27-31.5Elective Units 4.5-9G.E. for A.S. 24.0Total Units 60.0

DIGITAL MEDIA DESIGN SPECIALIST Option

Core Classes Above 18.0BIS 035 Graphic Design I 3.0BIS 036 Computer Visual Design 3.0BIS 128 Web Design II: Design for the Web 3.0BIS 183 Digital Publication Design & Graphics 3.0 BIS 125 Web Design I: Internet Publishing ORCIT 040 Internet Publishing 3.0

Total Major Units 33.0Elective Units 3.0G.E. for A.S. Degree 24.0

Total Units 60.0GENERAL BUSINESS Option

Core Classes Above 18.0Acctg 030 Computerized Accounting* OR Acctg 031 Computerized Accounting* 2.0-3.0Acctg. 101 Bookkeeping for Small Business 3.0BUS 001 Business Math 3.0BUS 082 Intro to Business 3.0BIS 003 Electronic Calculator 1.0BIS 102B Microsoft Excel 1.5-3.0

Total Major Units 31.5-34Elective Units 2-4.5G.E. for A.S. Degree 24.0Total Units 60

ELECTIVESElectives should come from the following lists:Accounting/Business Electives: Acct 30, Acct 31, Acct 101, Bus 1, Bus 60, Bus 60L, Bus 67, Bus 71, Bus 82

BIS ElectivesBIS 3, BIS 7A, BIS 11C, BIS 15, BIS 16, BIS 17, BIS 35, BIS 36, BIS 50A, BIS 50B, BIS 51A, BIS 51B, BIS 52, BIS 53, BIS 102B, BIS 104, BIS 105, BIS 107, BIS 110A, BIS 110B, BIS 112, BIS 121, BIS 125, BIS 128, BIS 156, BIS 157, BIS 160, BIS 161, 162, BIS 183

CIT Electives: CIT 041J, CIT 041X

Digital Media Design Specialist Option Electives May Also Come From:Art 12, Art 14, Art 22, Design 29, Design 31, CADD 128, Photo 22

Business Information SystemsCertificate of Achievement (Minimum 30 units)

INFORMATION PROCESSING SPECIALIST

BIS 012 Production Keyboarding 1.0BIS 091 Intro to Information Processing ORCIT 010 Intro to Computers & Info. Tech. 3.0BIS 095 Microsoft Windows 1.0BIS 101 Written Business Communications 3.0BIS 102B Microsoft Excel 1.5-3.0BIS 104 Microsoft Access 1.5-3.0BIS 106 Microsoft Word ORBIS 106A Beginning Microsoft Word ORBIS 106B Advanced Microsoft Word 1.5-3.0BIS 107 PowerPoint 1.5BIS 109 Microsoft Office 3.0BIS 121 Intro to the World Wide Web 1.0BIS 135 Human Relations in the Workplace 3.0BIS 125 Web Design I: Internet Publishing ORCIT 040 Internet Publishing 3.0BIS 189 Skills Development ORBIS 136 Office Work Experience 2.0BIS 039 Professional Image 1.0

Total Units 27-31.5

DIGITAL MEDIA DESIGN SPECIALIST

BIS 012 Production Keyboarding 1.0BIS 035 Graphic Design I 3.0BIS 036 Computer Visual Design 3.0BIS 091 Intro to Information Processing ORCIT 010 Intro to Computers & Info. Tech. 3.0BIS 095 Microsoft Windows 1.0BIS 101 Written Business Communications 3.0BIS 109 Microsoft Office 3.0BIS 121 Intro to World Wide Web 1.0BIS 128 Web Design II: Design for the Web 3.0BIS 135 Human Relations in the Workplace 3.0BIS 183 Digital Publication Design & Graphics 3.0BIS 125 Web Design I: Internet Publishing ORCIT 040 Internet Publishing 3.0BIS 189 Skills Development ORBIS 136 Office Work Experience 2.0BIS 039 Professional Image 1.0

Total Units 33.0

GENERAL BUSINESS OPTION

BIS 012 Production Keyboarding 1.0BIS 091 Intro to Information Processing ORCIT 010 Intro to Computers & Info. Tech. 3.0BIS 095 Microsoft Windows 1.0BIS 101 Written Business Communications 3.0BIS 109 Microsoft Office 3.0BIS 121 Intro to the World Wide Web 1.0BIS 135 Human Relations in the Workplace 3.0BIS 189 Skills Development ORBIS 136 Office Work Experience 2.0

BIS 039 Professional Image 1.0Acctg 030 Computerized Accounting* OR Acctg 031 Computerized Accounting* 2.0-3.0Acctg 101 Bookkeeping for Small Business 3.0BUS 001 Business Math 3.0BUS 082 Intro to Business 3.0BIS 003 Electronic Calculator 1.0BIS 102B Microsoft Excel 1.5-3.0

Total Units 31.5-34.0

*Note: The content of Accounting 30 and 31 are the same; however, Accounting 30 is offered in a lecture/lab format, and Accounting 31 is offered in an individualized lab setting. Students cannot get credit for both courses.

Business Information Systems - Certificate of Specialization

BUSINESS SYSTEMS ASSISTANTBIS 007A Skills for Business Writing 3.0BIS 095 Microsoft Windows 1.0BIS 102B Microsoft Excel 1.5-3.0BIS 106A Beginning Microsoft Word 1.5BIS 091 Intro to Info. Processing ORCIT 010 Intro to Computers and Info. Tech. 3.0


INFORMATION PROCESSING SPECIALISTBIS 102B Microsoft Excel 1.5-3.0BIS 104 Microsoft Access 1.5-3.0BIS 107 PowerPoint for Windows 1.5BIS 121 Intro to the World Wide Web 1.0BIS 106 Microsoft Word ORBIS 106A Beginning Microsoft Word ORBIS 106B Advanced Microsoft Word 1.5-3.0BIS 125 Web Design I: Internet Publishing OR CIT 040 Internet Publishing 3.0


ACCOUNTING SPECIALIST*Acctg 030 Computerized Accounting or*Acctg 031 Computerized Accounting or Acctg 101 Bookkeeping for Small Business 2.0-3.0BUS 001 Business Math 3.0BUS 082 Intro to Business 3.0BIS 003 Electronic Calculator 1.0BIS 102B Microsoft Excel 1.5-3.0


BOOKKEEPING ASSISTANT*Acctg 030 Computerized Accounting or*Acctg 031 Computerized Accounting 2.0-3.0Acctg 101 Bookkeeping for Small Business 3.0BIS 003 Electronic Calculator 1.0BIS 102B Microsoft Excel 1.5-3.0


COMPUTER SYSTEMS ASSISTANTBIS 011A Computer Keyboarding 1.0BIS 091 Intro to Info. Processing ORCIT 010 Intro to Computers and Info. Tech. 3.0CIT 020 Program Design 3.0BIS 109 Microsoft Office 3.0

Total Units 10.0

COMPUTER APPLICATIONS SPECIALISTBIS 091 Intro to Information Processing ORCIT 010 Intro to Computers and Info. Tech. 3.0BIS 095 Microsoft Windows 1.0BIS 102B Microsoft Excel 1.5-3.0BIS 104 Microsoft Access 1.5-3.0BIS 106A Beginning Microsoft Word 1.5BIS 107 PowerPoint for Windows 1.5

Total Units 10-13.0

*Note: The content of Accounting 30 and 31 are the same; however, Accounting 30 is offered in a lecture/lab format, and Accounting 31 is offered in an individualized lab setting. Students cannot get credit for both courses.



Articulation Agreements

Note: Electronic copy of all files not available. See the printed version at the end of the document.

Evergreen Valley College’s High School Connection

High School ArticulationEvergreen Valley College and San Jose City College help prepare students for their futures by collaborating with local educational institutions.

Tech PrepTech Prep is an integrated school-to-career educational partnership program. We help students explore and train for career options by integrating high school/adult education with community college education. We assist students to "jump-start" their future career pursuits. With the Tech Prep program, students take articulated courses in high school/adult education that count towards college credit for advanced certificates and associate degrees.

What is Articulation?Articulation involves creating joint agreements between high schools/adult education programs and community colleges concerning the content of course curriculum. Articulation agreements are created to allow students to receive advanced college credit for courses that they successfully complete at the high school/adult education level.

http://www.evc.edu/hs/index.html

As a result of articulation agreements, repetition of course work is minimized at the community colleges. The end result produces students who are “jump-started” on their higher educational and career pursuits. Here are our articulated courses.

EVC Course Units Articulated with H.S H.S. Course Title Conditions Date Articulated

BIS 125/CIT 40 3 CCOC Multi Media Design 1,2,6 May 1, 2003

BIS 102B 1.5 CCOCAdministrative Assistant Managerial Accountant Computer Applications

1,2,6 May 3, 2003

BIS 107 1.5 CCOC Administrative Assistant Computer Applications 1,2,6 May 3, 2003

BIS 106A 1.5 CCOCAdministrative Assistant Medical Office Careers Computer Applications

1,2,6 May 3, 2003

BIS 106B 1.5 CCOC Administrative Assistant 1,2,6 May 3, 2003

BIS 011A 1 CCOCAdministrative Assistant Medical Office Careers

Office Assistant1,2,6 May 3, 2003

BIS 011B 1 CCOC Administrative Assistant Office Assistant 1,2,6 May 3, 2003

BIS 011C 1 CCOC Administrative Assistant Office Assistant 1,2,6 May 3, 2003

Acctg 001 3 CCOC Managerial Accounting 1,2,6 May 3, 2003

BIS 003 1 CCOC Managerial Acctg. Office Asst. 1,2,6 January 10, 2004

BIS 017 1 CCOCMedical Office Careers

Medical Assistant Health Occupations

1,2,6 May 6, 2004

Acctg 001 3 ESUHSD Bookkeeping for Sm. Business 1, 2,6 April 12, 2004

BIS 11A & 11B 2 ESUHSD Computer Fundamentals 1,2,6 June-04

BIS 11A & BIS 50A 2 ESUHSD Computer Applications 1,2,6 June-04

Additional document available for review in printed form. See Attachment 7.



Instructional Support Assistant Job Descriptions

San Jose/Evergreen Community College District Position DescriptionPosition: Instruction Support Assistant I- Business Information Systems and Computer Applications

Position Number:

Department/Site: FLSA: Non-exempt

Reports to: Salary Grade: 78

SummaryWorking with Instructors, provides tutorial and technical assistance to students either in a classroom or similar laboratory setting, who are involved predominantly in non-transfer or pre-college course work. Tasks performed require technical competence in the subject as demonstrated through classroom support, one-on-one tutoring and small group facilitation. Must be able to work with all students of varying ages and backgrounds including diverse cultures, learning styles and learning abilities.

Distinguishing CharacteristicsThe Instruction Support Assistant I is the first position in a two-tiered career ladder designed to provide support to and enhance learning. Advancement to Instruction Support Assistant II requires the formal education and experience stated in the class description, successful completion of probationary year, and demonstrated ability to successfully carry out two of the following as a regular assignment:

Support, tutor in, and assist with the highest level of courses offered in the discipline Coordinate a high volume walk-in learning lab, or multiple smaller labs Design and deliver demonstrations under the guidance of an instructor

Essential Duties and Responsibilities

Tutors students on an individual and small-group basis predominantly in pre-college and non-transfer courses in the areas of computer applications and technologies covering subjects such as keyboarding, MS Windows, desktop applications and office technology.

Reinforces and reintroduces information and materials presented in class and introduces alternative or expanded information not presented in class to enhance student understanding.

Tutors students individually and in small groups who are having difficulty in subject matter. Presents material using various methods to identify what works for which students. Assists students in acquiring problem analysis skills.

Provides individual tutorial assistance, small group discussions, computer-assisted instruction, and video-taped lectures. Applies tutoring and instructional support methods appropriate to student learning pace, including working with Instructors to select appropriate exercises particular to student needs.

Prepares orientation, and testing schedules. Provides technical assistance to students and instructs students in the proper use of tutorial and computer laboratory equipment. Demonstrates laboratory

materials and computer-assisted learning aids.

Administers tests and quizzes. Reviews corrected tests with students, and administers and collects placement examinations if applicable. Responds to student questions clearly, providing constructive feedback and positive support. May proctor tests in the absence of the instructor.

Creates written instructions for use of lab/center services and computer equipment, as necessary. Creates answer keys for all materials in instructional material files. Organizes and maintains reference materials related to software and tutorial program information (answer keys, answer sheets, laboratory instructions, modules, charts, signs). Organizes materials for ease of use, and may revise learning materials.

Tutors students in learning and test-taking strategies (e.g., flash cards, study guides, test-taking techniques, coping with stress, and otherwise alleviating test anxiety).

Performs regular and recurring clerical functions. Maintains attendance records. Ensures that students sign into the laboratory. Performs data entry and other clerical duties related to the area.

May schedule, train, and oversee student and other temporary employees. May also include monitoring of attendance and scheduling. Assists student and other temporary help in use of computer materials and equipment.

Serves as a liaison between the student, instructors and tutors. May assign a student tutor whose skills match the needs of the client student. If providing classroom support, may verify completion of student homework assignments and monitor student progress on assignments. Provides feedback to Instructors regarding student progress.

Performs other duties as assigned that support the overall objective of the position.

Qualifications Knowledge and Skills

The position requires in-depth knowledge of a full range of high school and lower division book keeping, business principles, business math, and computer-aided office productivity programs. Requires a working knowledge of bookkeeping, industry specific, or equivalent software applications. Also requires: knowledge of and skill at test and problem/assignment writing; sufficient human relations skill to facilitate learning with small groups and to convey technical concepts; sensitivity to the needs of students with various ethnic, racial and cultural backgrounds; working knowledge of tutorial and instructional techniques; knowledge of and skill at interpreting test and problem exercises; knowledge of and skill in using proper English grammar, vocabulary, syntax, spelling and punctuation; a basic knowledge of standard and common office clerical practices; communication skills to convey technical concepts to computer users with limited subject understanding and to facilitate small group learning; Requires a working knowledge of the range of materials that can be used to enhance or supplement learning; a working knowledge of computer-aided instructional techniques and general purpose software applications that enhance learning.

AbilitiesRequires the ability to carry out all the responsibilities of the job including general instruction support, providing office technology, record-keeping, and business math tutoring for adult students of diverse backgrounds, abilities and skill levels. Requires the ability to independently solve problems in common office productivity programs, business record-keeping, and business math. Also requires the ability: to carry out all the responsibilities of the job including general instruction support, and tutoring for adult students of diverse backgrounds, abilities and skill levels; operate computer hardware and utilize software applications that are common or dedicated to the subject matter; make informal presentations to small peer groups such as study groups; relate positively to students in a teaching/learning environment, develop and maintain effective working relationships, and recognize learning disabilities to make the appropriate referrals for assistance; independently solve problems with student homework and test results in pre-college courses; communicate effectively both orally and in writing, speak in a clear and concise manner, and follow oral and/or written instructions; supervise students, administer tests, and perform general clerical tasks; organize and prioritize work and manage time effectively; listen actively and effectively and identify and solve problems to facilitate learning for students; instruct students in the use of learning assistance equipment and programs; perform routine record keeping and report writing duties; communicate in both formal and informal setting with students, instructors, and other interested parties; coordinate the activities of work study students.

Physical Abilities (with or without reasonable accommodation)Requires sufficient ambulatory ability to move to work stations. Requires sufficient arm, hand and finger dexterity to use a personal computer keyboard, multi-media, and other office equipment. Requires normal hearing and speaking skills to communicate with staff and students in classroom, one-on-one, small group and lab settings. Requires visual acuity to read printed materials and computer screens, review student assignments, and observe students perform tests and assignments. Position involves light to medium walking, standing, stooping carrying and lifting of light-weight materials (under 25 pounds).

Education and ExperienceRequires the completion of an Associates Degree (or Equivalent*) including at least 12 semester units in lower division transfer courses in subject area and six months of tutoring instructional support experience. Directly related instructional support and/or tutor experience while a student is applicable. *AA/AS equivalent is successful completion of lower division requirements in a Bachelor Degree or transfer program.

Licenses and CertificatesMay require a valid driver’s license.

San Jose/Evergreen Community College District Position Description

Position: Instruction Support Assistant II – Business Information Systems and Computer Applications

Position Number:

Department/Site: FLSA: Non-exempt

Reports to: Salary Grade: 86

Summary

Provides tutorial and technical assistance to students either in a classroom or laboratory setting, who are involved in all course levels including the highest levels offered by the College in the discipline. Tasks performed require in-depth technical or professional competence in the subject as demonstrated through classroom support, one-on-one tutoring, small group facilitation and large group demonstrations. Must be able to work with all students of varying ages and backgrounds including diverse cultures, learning styles and learning abilities.

Distinguishing Characteristics

The Instruction Support Assistant II is the second position in a two-tiered career ladder designed to provide support to and enhance learning. Advancement to Instruction Support Assistant II requires the formal education and experience stated in the class description, successful completion of probationary year and demonstrated ability to successfully carry out two of the following as a regular assignment:

Support, tutor in, and assist with the highest level of courses offered in the discipline Coordinate a high volume walk-in learning lab, or multiple smaller labs Design and deliver demonstrations under the guidance of an instructor

Essential Duties and Responsibilities

Tutors students individually and in small groups to develop and increase skills in subject area ranging from pre-college to highest level offered in discipline including but not limited to: general business; computerized office productivity programs such as Windows, word processing, spreadsheets, databases, desktop publishing, and specific industry software; double entry bookkeeping; and business math. Reinforces and reintroduces information and materials presented in class and introduces alternative or expanded information not presented in class to enhance student understanding.

Recognizes and responds to students with learning difficulties by presenting material using various methods to identify what works for which students. Uses adaptive technologies as appropriate to give students access to learning modules, and applies alternative learning exercises and approaches. Refers students requiring additional support as appropriate and consults with Disabled Students Programs and Services.

Assists faculty, students, or other tutors on proper use of common office and special business accounting learning applications and internet to include entering, searching and printing information, and

exiting.

Works with Instructors to maintain up-to-date knowledge of teaching and learning theories, alternative learning materials, and computer applications pertinent to programs and services.

In conjunction with Instructors, conducts demonstrations in lecture or similar workshop format to achieve specific learning objectives; explaining and demonstrating laboratory materials and examples of problems.

Analyzes assignments from instructors within the discipline to help determine requirements. Helps students determine if completed assignments meet criteria, class grade level standards, and the other specific requirements established by Instructors.

Anticipates potential challenges that will face students based on their particular needs including but not limited to learning styles, disability and English skills. Suggests strategies for students to overcome the challenges.

May schedule, train, and oversee student help, temporary employees and other tutorial staff. May also include monitoring of attendance and scheduling. Assists student and other temporary help in use of computer materials and equipment.

Applies tutoring and instructional support methods appropriate to student learning pace, including selection of appropriate exercises particular to student needs.

Prepares orientation, and testing schedules. Provides technical assistance to students and instructs students in the proper use of tutorial and computer laboratory equipment. Demonstrates laboratory materials and computer-assisted learning aids. Coordinates tutorial assistance, small group discussions, computer-assisted instruction, and video taped presentations.

Creates written instructions for use of lab/center services and computer equipment, as necessary. Creates answer keys for all materials in instructional material files. Organizes and maintains reference materials related to software and tutorial program information (answer keys, answer sheets, laboratory instructions, modules, charts, signs). Organizes materials for ease of use, and may rewrite/replace learning materials.

Performs regular and recurring clerical functions. Maintains attendance records. Ensures that students sign into the laboratory. Performs data entry and other clerical duties related to the area.

Administers tests and quizzes. Reviews corrected tests with students, and administers and collects placement examinations if applicable. Responds to student questions clearly, providing constructive feedback and positive support. May propose test questions for placement tests and may proctor tests in the absence of the instructor.

Conducts directed searches for learning materials in subject area. Consults reference works and/or performs internet searches to research concepts related to student assignments within the subject area.

Tutors students in learning and test-taking strategies (e.g., flash cards, study guides, test-taking techniques, coping with stress, and otherwise alleviating test anxiety).

Serves as a liaison between the student, instructors and tutors. May assign a student tutor whose skills match the needs of the client student. If providing classroom support, may verify completion of student homework assignments and monitor student progress on assignments. Provides feedback to Instructors regarding student progress.

Performs other duties as assigned that support the overall objective of the position.

Qualifications

Knowledge and SkillsThe position requires in-depth knowledge of a full range of upper and lower division general business subjects including but not limited to office productivity programs, marketing, business management, book keeping, and business math. Requires in-depth knowledge of computer-aided software for office productivity, instructional techniques, spreadsheet, database, desktop publishing, and industry specific applications such as medical billing and order entry. Also requires: well-developed knowledge of learning styles, including those for students with learning or other disabilities; working knowledge of instructional methods and techniques appropriate for students with disabilities affecting their learning process and sufficient to design alternative lab aids; in-depth knowledge of the operation and features of common word processing and desktop publishing software; sufficient human relation and public speaking skills to convey technical concepts to others, to facilitate a small group learning process, and conduct demonstrations; working knowledge of computer-aided instructional techniques and software applications that enhance learning; in-depth knowledge of tutorial and instructional techniques including a range of materials that can be used to enhance or supplement learning; knowledge of and skill at test and problem writing; knowledge of and skill in using proper English grammar, vocabulary, syntax, spelling and punctuation; basic knowledge of standard and common office clerical practices; basic knowledge of learning or simulation laboratory procedures, organization, equipment, tests, experiments, and simulations.

AbilitiesRequires the ability to carry out all the responsibilities of the job including general instructional support, providing office technology and business math tutoring for adult students of diverse backgrounds, abilities and skill levels. Requires the ability to independently solve general business problems in bookkeeping, business information systems, special industry programs, business management, and business math. Also requires the ability to: carry out the responsibilities of the position including delivery of instruction to small groups, design and set up of laboratory assignments, experiments, simulations, and tests, as well as student projects; organize and prioritize work and manage time effectively; train and supervise students, administer tests, and perform general clerical tasks; relate positively to students in a teaching/learning environment and develop and maintain effective working relationships; listen actively and effectively and identify and solve problems to facilitate learning for students; communicate effectively both orally and in writing, speak in a clear and concise manner, and follow oral and/or written instructions; make formal and informal presentations/demonstrations for small and classroom sized groups; independently solve problems with student homework and test results in pre-college courses; independently work under pressure, provide optimal support to students, and meet deadlines and time lines; recognize variations in student backgrounds, abilities, and learning styles, and deliver criticism and

encouragement in a thoughtful, tactful, and sensitive manner; effectively support adult students with disabilities of diverse backgrounds, abilities and skill levels; recognize learning disabilities and make the appropriate referrals for assistance; conduct research using libraries and internet-based search methods; use multi-media equipment appropriate for classroom presentations; perform routine record keeping and report writing duties; operate computer hardware and utilize general software applications and those dedicated to the subject matter.

Physical Abilities – with or without reasonable accommodationRequires sufficient ambulatory ability to move to work stations. Requires sufficient arm, hand and finger dexterity to use a personal computer keyboard, multi-media, and other office equipment. Requires normal hearing and speaking skills to communicate with staff and students in classroom, one-on-one, small group and lab settings. Requires visual acuity to read printed materials and computer screens, review student assignments, and observe students perform tests and assignments. Position involves light to medium walking, standing, stooping carrying and lifting of light-weight materials (under 25 pounds).

Education and ExperienceBachelor’s degree with at least 12 upper division semester units in the subject and six months of tutoring instructional support experience. OR Associates degree (or equivalent*), with at least 12 semester units of upper division coursework in subject, and four years of instructional support experience. *AA/AS equivalent is successful completion of lower division requirements in a Bachelor Degree or transfer program.

Licenses and CertificatesMay require a valid driver’s license.

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