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BIOGRAPHIES


CHAIRS & PRESENTERS


Dr. Mohamed S. Abdel Wahab

Senior Lecturer, Faculty of Law, Cairo University, Vice-Chairman, Chartered Institute of Arbitrators (Cairo Branch), Member of the UN Expert Group on ODR, Legal Advisor, Cairo Regional Centre for International Commercial Arbitration, Counselor, ITIDA, Ministry of Communications and Information Technology (Egypt)

Dr. Mohamed S. E. Abdel Wahab, Licence en Droit (CAI), LL.M (CAI), Ph.D (MAN), MCI Arb. is a Lecturer at Faculty of Law, Cairo University , Egypt and Assistant Director of the Human Rights Centre at Cairo University . He has taught part-time on the LL.M, LL.B, and BA programmes at Manchester and Manchester Metropolitan Universities, England.

Dr. Abdel Wahab was appointed vice-president of the Cairo branch of the Chartered Institute of Arbitrators in 2005. Dr. Abdel Wahab also works as a legal counsellor in the Cairo Regional Centre for International Commercial Arbitration and a legal advisor at Shalakany Law Office, Egypt.

He works with the United Nations Expert Group on Online Dispute Resolution, and is affiliated with the Computer Crime Research Centre, Ukraine. Dr. Wahab holds over thirty five prizes for academic achievement, and has published several articles in learned international journals and presented several conference papers on Globalisation, Private International Law, Online Dispute Resolution, Alternative Dispute Resolution, E-commerce and IT Law. He is also a member of several professional and legal organisations including the Chartered Institute of Arbitrators, Society of Legal Scholars, Socio-Legal Studies Association, Association of Internet Researchers, the Internet Society, the International Law Association, the British Institute of International and Comparative Law, and the Egyptian Anti-Cyber Crime Association.

His expertise lies in the field of: Private International Law (Conflict of Laws and Jurisdiction), International Commercial Arbitration (especially in hotel management, information technology, and construction disputes), Online Dispute Resolution and IT Law.

Hamaad Akmal

Co-Founder of FairShake Hamaad Akmal is the Co-Founder and Managing Director of FairShake ODR, LLC. In his role, Hamaad oversees FairShake’s business development and operations, as well as, driving the vision and being the chief evangelist of the firm. He has 10 years of progressive business operations experience in the technology industry, spending the past decade with Sutherland Global Services and Gateway, Inc. in various management roles. He received his

MBA from UC Irvine and his B.A. from UC Riverside. He currently lives in San Clemente, California with is his wife and two children.


Jeffrey M. Aresty

Founder and Presiden of InternetBar.org

Jeffrey M. Aresty is a lawyer in Boston, Massachusetts and has been involved in international business law and the role of technology in the transformation of the practice of law for almost three decades. He is currently the chair of the American Bar Association Section of International

Law’s Information Services, Technology, and Data Protection Committee and has volunteered in other capacities for the ABA and the Massachusetts Bar Association.

Jeff’s involvement in the Center centers on promoting the use of online dispute resolution technology as an alternate to traditional methods. His ongoing law-technology activities concern (1) e-lawyering training, including ODR and (2) initiating global law reform in online communities. Jeff is the president of internetbar.org and the organizer of globalprivacy.org, efforts aimed at connecting lawyers in cyberspace in online communities to work on the harmonization of private international law for any activity occurring in cyberspace. The initial focus of these projects is on the harmonization of privacy laws. Internetbar.org will extend its activities by also addressing other issues that affect human rights such as identity theft and e-commerce.

Professor Karim Benyekhlef

Professor Benyekhlef holds a Ph.D. in Law from the Université de Montréal’s Law Faculty, where he also teaches since 1989. In 1990, he became a member of the Centre de recherche en droit public (CRDP), where he also serves as Director since 2006. From 1999 to 2001, on top of his academic activities, he was President of the Board of Directors for eResolution, a R&D company specialized in the development online dispute resolution software and one of only three entities certified by the Internet Corporation for Assigned Names and Numbers (ICANN) to solve domain name disputes. Professor Benyekhlef is a member of the Quebec Bar since 1985, and practiced law as a prosecutor for the Federal Department of

Justice from 1986 to 1989 before embarking upon his academic career. For over ten years, Professor Benyekhlef has acted as Director of Publications for Lex Electronica (www.lex-electronica.org), a legal journal he founded in 1995. He is also the instigator of some of the very first online dispute resolution projects (CyberTribunal, 1996-1999, eResolution, 1999-2001 and ECODIR, 2000-present day: http://www.ecodir.org). Since 2005, he coordinates CyberTribunal II (http://www.cybertribunal.org), an online international arbitration moot for law students. In his teachings and research, he has touched upon many different legal fields such as information technology law, constitutional law (civil liberties), international law, and legal history.


Professor Benyekhlef has been a visiting professor at the University of Bologna, the Université d’Aix-Marseille, and the Université de Dakar. He is a member of the advisory boards for both the Catalan Data Protection Agency (Spain), and the Data Protection Review (www.dataprotectionreview.eu) European journal, as well as a board member for Médecins du Monde Canada. In past years, he has worked closely with the Canadian International Development Agency, the United Nations and the European Commission to establish good governance programs in Africa and the Caribbean’s. Professor Benyekhlef is the author of numerous papers on such diverse subjects as cyberlaw, constitutional law, alternative dispute resolution, and the administration of justice. His most recent publications include Le règlement en ligne des conflits (Paris, Éditions Romillat, 2003), a book he co-authored with Professor Fabien Gélinas from McGill University, and Alternative Models of Court Administration, a study he took part in for the Canadian Judicial Council (2006). His most recent book, Une possible histoire de la norme. Les normativités émergentes de la mondialisation,deals with the multiple legal consequences of globalization.

David J. Bilinsky, BSc, LLB, MBA

David J. Bilinsky, Esq. is an independent consultant as well as the Practice Management Advisor for the Law Society of British Columbia. He is a Fellow of the College of Law Practice Management and the Editor-in-Chief of ABA’s Law Practice Magazine. Dave's mission in life is to empower lawyers to anticipate the changes, realize the opportunities, face the challenges and embrace the expanding possibilities of the application of practice management concepts to the practice of law in innovative ways that provide service excellence.

Dave is a prolific writer on practice management and writes regularly for many publications in the USA and Canada. His articles have been reprinted across the globe and translated into several languages including French, Mandarin, Spanish and Portuguese. Dave is the founder and current Chair of the Pacific Legal Technology Conference, a past Co-Chair of ABA TECHSHOW, and he has been active in an advisory role for other legal technology programs. Dave's consulting services focus on enhancing law firm practice group profitability, strategic business planning and the application of technology to the practice of law. Dave is a gifted international public speaker and has been called upon from Shanghai to New York City, from the Yukon to deep in the heart of Texas by law firms and legal associations to address personal productivity, technology, career satisfaction and leadership development. His blog: www.thoughtfullaw.com was the recipient of two CLawBie Awards in 2007. You can contact him at [email protected].


KIM CARTER OMBUDSMAN FOR THE PROVINCE OF BC

Kim Carter has a broad background in criminal, international and administrative law. She has appeared as counsel before the Federal Court of Canada; the Court Martial Appeal Court of Canada; and the Supreme Court of Canada. She has worked in Canada and overseas in many capacities including as leader of the Canadian War Crimes Investigation Team responsible for conducting on-site war crimes investigations in the Former Republics of Yugoslavia for the United Nations Commission of Experts in 1993. She was also a member of the Canadian Delegation during negotiating sessions for the International Criminal Court in New York.

She attended Glendon College at York University for an undergraduate degree; received her law degree from Osgoode Hall Law School in 1979 and completed her Master’s of Law at the University of Ottawa in 2005.

Kim served as a member of the Canadian Forces Reserves from 1975 to 1981 as a logistics officer. After her call to the bar in Ontario she transferred to the regular force as a legal officer. In addition to providing legal advice on a wide range of administrative issues, she acted variously as defence counsel, prosecutor and appellate counsel. She was the Director of International Law for the Canadian Forces from 1991 to 1995 and acted as Senior Canadian Forces Counsel during the Somalia Commission of Inquiry.

In 1999 then Colonel Carter was appointed the first independent Director of Military Prosecutions for the Canadian Forces. In 2001 she was appointed by Governor-in-Council as a military judge and in 2002 became Canada’s first female Chief Military Judge until her retirement from the Canadian Forces in 2006. She was appointed Ombudsman for the Province of British Columbia on May 15, 2006 for a six year term.

Mike Chalmers Prior to coming on board with Smartsettle, Mike was president of Swivel New Media, an Internet Service Provider serving customers in BC since 1997. Mike is now Project Systems Coordinator for iCan Systems Inc. and is responsible for the logistics of a successful launch of Smartsettle in BC and beyond.


Ms. Xie Changqing China International Economic and Trade Arbitration Commission (CIETAC) 6/F, Golden Land Building, 32 Liang Ma Qiao Road Chaoyang, Beijing 100016, China Tel: (86-10) 6464 6688 Fax: (86-10) 6464 3500 E-Mail: [email protected] Working Languages: Chinese, English

Present Position: Deputy Secretary-General of Online Dispute Resolution Center, CIETAC New Position: Secretary General of CIETAC Tianjin InternationalEconomicand Financial Arbitration Center Professional Qualification:

Arbitrator of CIETAC, Panelist of Domain Name Dispute Resolution Center, CIETAC Member of Charted Institute of Arbitrators Education Background:

1. Nan Kai University of China, 1987-1991, Bachelor of Liberal Arts

2. University of International Business & Economic 1999-2002, Master of Law

3. Hong Kong University, Master of Common Law, 2002-2003

Working Experience:

1. From 1992- 2001, the Secretariat of CIETAC

2. February of 2001-2002, Associative Representative of Hong Kong Representative Office of

China Council for the Promotion of International Trade (CCPIT)/China Chamber of

International Commerce (CCOIC), providing legal consultation to foreign companies who

invested or will invest in China or involved in disputes

3. From August of 2003-Now, Vice Secretary General of Domain Name Dispute Resolution

Center of CIETAC

4. From June of 2008, Secretary General of CIETAC Tianjin International Economic and

Financial Arbitration Center

Experience in ADR： More than 12 years’ experience in area of professional disputes resolution area; Resolving around 300 commercial disputes by means of arbitration as an assistant to the arbitral tribunals, a presiding arbitrator, sole arbitrator or co-arbitrator; Rich experience in resolving commercial disputes by means of mediation as a mediator and resolving domain name disputes as a panelist.


Pablo Cortés Originally from Galicia (Spain) where he obtained his primary degree in civil law at the Universidad de Vigo. He completed a LLM in European and Comparative Law (first class honours) at University of Limerick (Ireland). During his Masters he taught Comparative Legal Systems. He proceeded to University College Cork (Ireland) in 2005 to write a PhD thesis entitled Developing Online Dispute Resolution for Consumers in the European Union. He was awarded the Matheson Ormsby Prentice Solicitors Scholarship in the first year of his

research. In 2006, He was awarded an IRCHSS Government of Ireland Postgraduate Scholarship to fund the remaining two years of his PhD studies. At University College Cork, as well as conducting doctoral research he taught EU Law and Contract Law. He has presented papers at a number of international conferences and published articles in various journals, such as the Civil Justice Quarterly, New Law Journal, Computers and Law, Cork Online Law Review, Revista General de Derecho Europeo, Actualidad Jurídica Aranzadi; in addition he has forthcoming articles in the Computers Law and Security Report, Computer and Telecommunications Law Review and Information and Communications Technology Law. Pablo will commence to lecture at University of Leicester (England) this September.

KRISTINE F. DORRAIN, ESQ. Internet Legal Counsel

Kristine Dorrain serves as Internet Legal Counsel on behalf of the National Arbitration Forum (FORUM). Ms. Dorrain oversees the FORUM’s intellectual property (IP) dispute resolution programs, including the FORUM’s internationally recognized domain name dispute resolution program.

Prior to joining the FORUM, Ms. Dorrain was an Intellectual Property Assets Manager for Samsung Electronics. While at Samsung, she managed

patent prosecution and an extensive patent case portfolio. She was responsible for preparing and evaluating invention disclosures, writing patent applications and managing research on prior art.

Ms. Dorrain obtained her Juris Doctorate from William Mitchell College of Law and her undergraduate degree from Saint Cloud State University in Saint Cloud, Minn. She is a member of the International Trademark Association (INTA) and the American Intellectual Property Law Association (AIPLA) and actively serves on the Trademark Internet and Cyberspace Committee. She is also an active member of the American Bar Association Special Committee on Online Trademark Issues and is co-chair of the Intellectual Property Subcommittee of the Cyberspace Law Committee. She is an Adjunct Professor for William Mitchell College of Law’s Intellectual Property Appellate Practice course and coaches the school’s Saul Lefkowitz and BMI/Cardozo Moot Court Competition teams.


JACK A. DRAPER II Jack A. Draper II is the founder and chief mediator of All American Dispute Resolutions On Line Inc. (AADROL (SM)) and its international division, Omni Dispute Resolutions (ODROL (SM)). AADROL (SM) commenced its patent pending synchronous audio visual immediate on line mediation (SAVIOMM (SM)) U.S. operations from its Southern California headquarters in January 2008, with its online web site located at medi84u.com. International operations will be handled through AADROL’s Omni Dispute Resolutions On Line (“ODROL” (SM)) division headquartered in Los Angeles, California. Branch offices for U.S. operations are also located in Ventura and Kern Counties in California. In addition to acting as an independent private neutral, Mr. Draper serves on the U.S. District Court Attorney Settlement Officer panels in Los Angeles and Fresno, as well as the Los Angeles, Ventura, Kern, Fresno, Tulare, and Kings County Superior Court appointed mediation panels. He was admitted to the California State Bar in 1975, after graduating in 1974 with a Juris Doctor degree from the University of Southern California Law Center, as well as a M.S. in International Public Administration from the USC School of Public Administration. After over 30 years as an first an international lawyer and then a trial lawyer, Mr. Draper became a full time neutral in 2007. Mr. Draper received basic mediation training certification, as well as subsequent advanced mediator training certification from the nationally recognized Pepperdine University Straus Institute.

Frank Fowlie

Frank Fowlie is the inaugural Internet Corporation for Assigned Names and Numbers (ICANN) Ombudsman. He has been the Ombudsman since November 2004. ICANN is an internationally organized, non-profit corporation that has responsibility for managing the domain name system. Frank is the organization’s inaugural ombudsman and has been the ombudsman since November 2004. As the ombudsman, Frank is a member of the International Ombudsman Association, the Forum of Canadian

Ombudsman, the International Ombudsman Institute and the United States Ombudsman Association. Frank is an alumnus of the University of Manitoba, University of Regina, and Royal Roads University where he earned a Master of Arts in Conflict Analysis and Management. He has taken training as a negotiation instructor at the Program on Negotiation at Harvard Law School and is an associate faculty member of Royal Roads University. Frank was previously employed with the United Nations, where he was on Mission Staff in East Timor for two years. He was the deputy administrator for the capital city, and was appointed as the UN’s Olympic Games Officer, taking the world’s newest country to the Sydney Olympics. Frank’s professional background includes being an Ombudsman Officer with the British Columbia Ombudsman’s Office; Senior Advisor with the Financial Consumer Agency of Canada; Saskatchewan Social Services, and as a Policing Policy Advisor to the BC Attorney General.


Frank began his career as a member of the Royal Canadian Mounted Police. Frank is involved in volunteer activities, such as the Canadian Olympic Committee; Olympic, Commonwealth and Pan American Games; and the Royal Life Saving Society. He is the co-author of, “Prayer Road”, a book about the Olympic Games and East Timor.

san Sturm, studying the internal dispute resolution unit at the National Institute of Health, Washington D.C. She is a member of the New York State Bar and is a certified mediator from Safe Horizon Mediation Services, New York. Her publications include "Going Public: Diminishing Privacy in Dispute Resolution," "Balancing the Scales: The Ford-Firestone Case, The Internet, and the Future Dispute Resolution Landscape," and "Technology's Impact: The Quest for a New Paradigm for Accountability in Mediation," all published in major U.S. law journals.

Haitham A. Haloush Department of Accounting (Accounting and Commercial Law Program) Faculty of Economics and Administrative Sciences The Hashemite University, Zarqa 13115, Jordan Office Phone No: + (5) 390-3333-4459, Mobile: + 0795162296 E-mail: [email protected], [email protected]

EDUCATION

Doctor of Philosophy (PhD) in Law, Leeds University, School of Law, Leeds, January 2004. Thesis: “Online Alternative Dispute Resolution as a Solution to Cross-Border Electronic Commercial Disputes”. Master of Laws (LL.M) in Business Law, Aberdeen University School of Law, Aberdeen, Scotland, August 2000. Thesis: “Directors Duties and the Interests of Creditors in the English Company Law”. Bachelor of Laws (LL.B), Jerash University, Department of Law, Irbid, Jordan, June 1999, Rating (Very Good).

PROFESSIONAL EXPERIENCE

ACADEMIC POSTS Assistant Professor of Law, (January 2004-June 2008). The Hashemite University, Faculty of Economics and Administrative Science, Department of Accounting (Accounting and Commercial Law Program), Zarqa, Jordan


Teaching duties include developing and updating curriculum and courses, support for accreditation standards, and advising 2ed and 3rd year students. Research Interests Commercial law (particularly electronic transactions and electronic dispute settlement) and International law (particularly business, securities regulation, and trade). Administration: 1) Dean Assistant, Faculty of Business and Administrative Sciences, the Hashemite University, Jordan (2006-2007)

2) Co-Founder and Coordinator of Accounting and Commercial Law Program at the Hashemite University, Jordan (2004-present)

3) Member and Chair, Students Disciplinary Committee (2004-2005; Chair, 2005-2008).

4) Member, Committee of Academic Quality Assurance for the Faculty of Economics and Administrative Sciences (2005-2006).

Sanjana Hattotuwa Centre for Policy Alternatives & InfoShare

Sanjana Hattotuwa was born in 1977 and was educated at S. Thomas' College, Mount Lavinia, Sri Lanka, and the University of Delhi, India. Mr. Hattotuwa has an Honours Degree in English Literature and is a founding member of Info-Share, prior to which he worked as a Research Associate at the Centre for

Policy Alternatives, Colombo, Sri Lanka. He has written widely on topics related to media, conflict and technology for peace building and has participated in numerous workshops and conferences on peace-building, conflict transformation, media and ICT. Since the tsunami, Sanjana and Info-Share have been at the center of efforts to use technology to facilitate aid efforts.

Mr. Hattotuwa has also worked as a resource person in Nepal where he worked with local media to develop capacities for peace-building in the country. He is on the Editorial Board of the Online Journal of Peace and Conflict Resolution (OJPCR) and a Fellow of the 21st Century Trust, a leading think tank in the UK specialising in developing cutting edge thinking on socio-economic problems.

As a Rotary World Peace Scholar, he received a Masters in International Studies (2005) from the University of Queensland in Brisbane, Australia


Dr. Xue Hong Lawyer, Internationalized Domain Name (IDN) expert Dr. XUE Hong, Assistant Professor of Faculty of Law, University of Hong Kong, and Fellow of Information Society Project of Yale Law School. Dr. Xue specializes in intellectual property law, information technology law and the Internet governance. Her current research includes the Development Agenda of the WIPO, WTO Doha Round of Negotiation on the Trips Agreement and China's National Intellectual Property Development Strategy. She has published widely in both Chinese and international journals. Her books include: Intellectual Property in Electronic Commerce (China Law Press, 2003); Chinese Intellectual Property Law in the 21 st Century (Sweet & Maxwell Asia, 2002); Intellectual Property in the Network Age (China Law Press, 2000); Chinese Software ProtectionA Complete Guide (Sweet & Maxwell Asian, 1999). She also contributed chapters in many prestigious international law book series, including: International Copyright Law and Practice (LexisNexis Matthew Bender) and Domain Name Law and Practice: An International Handbook (Oxford University Press). Dr. Xue was elected as one of the Ten Nationally Distinguished Young Jurists by the China Law Society and granted the Special Governmental Allowance for prominent contribution to social science by the State Council. She also got the Outstanding Young Researcher Award from the University of Hong Kong. She has served on many government/public and professional bodies. She is the Member of Council of the Internet Society of China, China Intellectual Property Society, China Copyright Association; the senior consultant of China Internet Network Information Center and Hong Kong Internet Registration Corporation Ltd.; the arbitrator of China International Economic and Trade Arbitration Commission; and, the appointed experts by the ICANN UDRP Service Providers (both WIPO and ADNDRC). Internationally, she works in many governmental and non-governmental organizations. She is one of the three Asia-Pacific Representatives in the At-large Advisory Committee of the Internet Corporation for Assigned Names and Numbers (ICANN), ICANN President's Advisory Committee on Internationalized Domain Names and the Member of the Executive Committee of the International Association for Promotion of the Advanced Teaching and Research of Intellectual Property (ATRIP). Since 2003, she is one of the founders of the Internet Users Organization in the Asia-Pacific Region.

Susan Hunter Ms Hunter is currently a Technical Program Manager at Google. She worked as a Scrum Master at DoubleClick in NY. She managed 5 teams of 12 including architects, software engineers and quality assurance specialists. 2 of the teams had a significant component of the team in India. She was a Senior Project Manager at Capital One Auto Finance (COAF) for the past 7 years. In this role she was responsible for leading the development, implementation and evaluation of major information systems projects. In this work she was called on to integrate and merge


disparate ideas and opinions, to determine the best alternatives and implement innovations on schedule and within budget. She has over 10 years' experience working within a Project Management Office (PMO) as a Senior Project Manager. Her more recent experience is in the area of Release Management and Agile methodology (past 2 years). She is a certified Agile Scrum Master. She has 3 years' experience of managing multi-site development teams with offshore resources in India & Mexico. She has a Masters in Dispute Resolution and has over 160 hours' training in the practice of mediation.

• Chairperson of Pupils United for Peace and Awareness (P.U.P.A) from 1988-1990 - an Anti-Apartheid high school student organization in South Africa actively involved in spreading awareness of atrocities and in combating segregation. Participated in the rolling mass action precipitating Nelson Mandela's release in 1990.

• Actively involved in UUSC's STOP (Stop Torture Permanently) Campaign in 2006 & 2007.

• Served as UUSC (Unitarian Universalist Service Committee) Representative at First Unitarian Church - 2007.

• In 2007, won an international competition "Building Trust Online", organized by internet bar.org: http://www.internetbarcontest.org/. Prize included trip to Hong Kong to attend and present at the 6th UN Forum on Online Dispute Resolution. Received letter from the Dean of SMU....saying, "Your critique of the current legal model taught in American universities and law schools and practiced by the legal profession, and how it must be adjusted in the new century to a collaborative paradigm demonstrates precisely the type of leadership we hope to foster in our programs".

• Member of ACR (The Association for Conflict Resolution)

Susanna Jani Susanna Jani has been the Roster Administrator for the British Columbia Mediator Roster Society (http://www.mediator-roster.bc.ca>www.mediator-roster.bc.ca) for the past nine years. The Society's mandate is to serve the public interest in British Columbia, Canada, by promoting the use of mediation through an accessible roster of competent mediators and public education about mediation. It recently embarked on a research project exploring the feasibility of using information and communication technologies to deliver family mediation services to British Columbians in remote, non-urban areas of the province. It is currently preparing for the pilot, test phase of this project.


John Jeffrey

General Counsel for Internet Corporation for Assigned Names and Numbers (ICANN) John brings 18 years of legal and business experience in the technology and entertainment industries to this position and has provided services to

individuals, non-profits/trusts, and companies (from startups to Fortune 500 companies) as a dealmaker, litigator, corporate and intellectual property lawyer, and business executive.

Mr. Sher Shah Khan "Governance and Public Sector Institutional Capacity Development Expert" specializing in "Post Conflict Nation Building” Mr. Sher Shah Khan was born in 1962, and has a passion for Governance and Public Sector Institutions and Capacity Development, specializing in Post Conflict Nation Building. Mr. Khan’s core competence and demonstrated ability, cross cuts the public sectors in Pakistan, Timor-Leste and Afghanistan. His work profile in Governance and Public Sector Management includes more than 20 years of working as a practitioner, at national and international level. The hands on expertise, amongst others, include working with the United Nations (UN), the International Monetary Fund (IMF), the Asian Development Bank and The World Bank. Mr. Khan completed his Masters in Public Management from London School of Economics and Political Science, UK, preceded by a Masters in Political Science, from Government College Lahore, Pakistan. Mr. Khan has a keen interest in institutions and capacity development, particularly in post conflict situation, with pioneering initiatives both in Timor-Leste and Afghanistan. His publications include, leading role in publishing a book, “Timor-Leste: A Strategy For Building The Foundation Of Governance For Peace And Stability” (2004), and other related papers including “Corruption And Its Remedies, Lessons For Pakistan From International Experience”, (1998), “Case Study On The Review Of Flow Of Funds And Utilization Rate: Public Sector Development Programme Implementation in Pakistan” (2007), Corruption Risk Assessment in Pakistan (Martin Johnson and Sher Shah Khan, 2007). Mr. Khan is a member of literary and intellectual networks including the International Public Management Network and CIDA Network on Capacity Development.


Mr. Ayo Kusamotu

Mr. Kusamotu practices law with the firm of Kusamotu and Kusamotu in Lagos, Nigeria. He is a graduate of the University of Lagos School of Law and chairs the Information Technology and Communications Committee of the Nigerian Bar Association, Lagos Branch. He chairs the Africa Committee for InternetBar.org, is the Project Lead of Creative Commons Nigeria and is involved in assisting One Laptop Per Child in launch strategies for Nigeria.

He was a member of the Presidential Task Force that drafted intellectual property legislation in 2001 and was an adviser to the Economic Community of West African States (ECOWAS) in negotiations with the European Union on economic partnership agreements.

David Larson Professor Larson, a Senior Fellow at Hamline's Dispute Resolution Institute, teaches Alternative Dispute Resolution, ADR and Technology, Torts, Employment Discrimination Law, Employment Law, and Labor Law. He was the founder and Editor-in-Chief of the "Journal of Alternative Dispute Resolution in Employment" (CCH Inc.), served as an arbitrator for the Omaha Tribe, was a Hearing Examiner for the Nebraska Equal Opportunity Commission, and currently is an arbitrator for the National Arbitration Forum.

Professor Larson has published more than 40 articles and book chapters and has made more than 120 professional presentations in Sweden, Ireland, Austria, China, Australia, England, and the United States. His recent articles have focused on technology mediated dispute resolution (TMDR), a term that includes more technologies than the phrase online dispute resolution (ODR). He also has written about the War in Iraq. Those articles are available at http://ssrn.com/author=709717. He has been a leader in the American Bar Association and his many assignments include Vice-Chair for the Section of Dispute Resolution, Law School Education and Dispute Prevention Committee and Vice-Chair for the International Law and Practice Section, Employment Law Committee. He also was a member of the ABA E-Commerce and ADR Task Force. From 1990-91, Professor Larson served as the "Professor-in-Residence" at the Equal Employment Opportunity Commission headquarters in Washington, D.C. He worked primarily in the Office of General Counsel, Appellate Division, and also worked with the Office of Legal Counsel as they drafted and revised the Regulations and Interpretive Guidance for the Americans with Disabilities Act. Professor Larson previously practiced with a large litigation law firm in Minneapolis.


Dave McNabb

LL.M, C. Med, Deputy Ombudsman, Royal Bank of Canada

Dave McNabb opened the RBC Office of the Ombudsman in 1996. Dave has extensive experience in consumer dispute resolution and leadership of financial services ombudsman practice in Canada and the practice of mediation in Ontario. Dave joined RBC in 1975.

Mr. Tumaini Anthony Minja Founder, Professionals Peace Activism Initiative (ProPeace) http://www.propeaceactivism.org [email protected] Tumaini A. Minja is a Tanzanian Attorney and Peace worker. In 2002, he was enrolled and sworn in to be Advocate (Attorney) of the High Court, Notary Public and Commissioner for Oaths in Tanzania. He is a member of two country and regional legal organizations: Tanzania Law Society (TLS) and the East African Law Society (EALS). He worked with Tumaini

University in Tanzania in academic and administrative fields between 1997 and 2004. Beginning in 2002, he became involved in the field of peace and conflict transformation, following his engagement in activities of a training and capacity building network in the field of governance, peace, and conflict transformation called the African Great Lakes Universities Network (AGLUN). To do this work, he undertook training in peace research, conflict transformation, genocide, mediation, restorative justice, human rights and transitional justice in the US, Canada and Europe, including a masters in peace and justice studies at the University of San Diego (USD), Joan B. Kroc School of Peace Studies as a joint Fulbright / Rotary Ambassadorial Scholar. His international experience in peace work includes working with the International Center for Transitional Justice (ICTJ), the biggest international NGO working on transitional justice globally at their head office in New York, NY, USA and participating in the 2004 US Presidential election as a member of the international team of observers for a team based in Miami, Florida. Currently, he is developing a project called ProPEACE on peace activism by professionals, beginning with the lawyers in Africa.

Ms. Jacqueline A. Morris Past Chair, At Large Advisory Committee, ICANN Jacqueline Morris is a web developer & Internet business consultant from Trinidad and Tobago. She is very involved in Internet Governance issues, sitting as a member of ALAC (ICANN 's At Large Advisory Committee) from 2005 to 2007, and as Chair of that committee in 2007; having been involved in the WSIS and as a member of the WGIG. She is also involved in the Caribbean


participation in these international fora, having recently assisted in the formation of the LACRALO - ICANN's first Regional End-User Organisation. In Trinidad, she works for Media 21 Limited - a multimedia production house. As a project manager, she works on IP based video projects, such as digital signage and streaaming projects, as well as computerised video projects - moving to wireless and hard-drive based equipment.

Mrs. Morenike Obi-Farinde

Mrs. Morenike Obi-Farinde is the Counsel and Head of Operations for Africa at Rimsom Associates. A seasoned attorney Mrs. Obi-Farinde has represented various banks and financial institutions as well as leading real estate investors. With over 15 years experience as a legal practitioner, she holds a Master of Laws degree from the University of Lagos. Mrs Obi-Farinde has also been awarded a practice Diploma in International Business Organisations by The College of Law of England and Wales. A solicitor and Advocate of the Supreme Court of Nigeria and a member of the

International (IBA) and Nigerian Bar Association (NBA). Mrs. Obi-Farinde is also an Alternative Dispute Resolution Practitioner, duly accredited (CEDR-Centre for Effective Dispute Resolution) Mediator, member of the Chartered Institute of Arbitrators (UK), and the Negotiation and Conflict Management Group project managers of the First court connected Alternative Dispute Resolution (ADR) centre in Africa-The Lagos Multi-Door Court House. Mrs Obi-Farinde was appointed a member of the governing Council member of the Office of the Public Defender in Lagos State in 2006. The Office of the Public Defender is a response of Democratically elected Government the Lagos State to provide free legal services to the indigent in society who have unequal access to justice.

Ms. Juliana de Oliveira Marcal & Ms. Joana dos Santos Camoes

Joana dos Santos Camoes is Ba Futuru’s National Program Manager and has three years of work experience in the field of conflict resolution and has assisted in the creation of a training curriculum which includes activities on conflict resolution, peace education and mediation. She studied at the Faculty of Teacher Training Education at the National University of Timor-Leste (UNTL) focusing on the English Language and also completed aninternationally accredited human rights based programming course on-line. She has extensive formal teaching experience as well as informal education experience including leading educational activities for street children. She has two years of program management experience and has acted as a guidance counsellor for children when working with the Silesian Sisters. She is able to do both written and spoken translation from English to Tetun. Juliana de Oliveira Marcal is one of Ba Futuru’s most dynamic Team Leaders. She has two years of conflict resolution and non violence related work experience. She graduated from UNTL’s


Agriculture Faculty. She is a highly skilled facilitator and has experience working with PLAN International on issues pertaining to child rights and performing base-line surveys. She has also worked with the World Food Program and UNHCR.

Ms. Chittu Nagarajan Co - Founder ODR India BA, LLB (U.K), CLP Mediator Co-Founder – OdrWorld.com Consultant Muthu Singaram Consulting http://www.singaram.com/ [email protected]

Chittu Nagarajan is the Chief Mediator and Head of ODRWORLD.com. Chittu is a Principal Consultant at Muthu Singaram Consulting. Chittu has a Legal Practicing Certificate and is a trained Mediator. Chittu’s passion is in Online Dispute Resolution, Conflict Resolution, Cyberlaws and Intellectual Property. Chittu’s first degree is in History whilst her second degree is in Law. Chittu was responsible for developing the first Online Dispute Resolution service in India and Malaysia. Chittu is currently working on the following Online Dispute Resolution sites; ODRWORLD, ODRINDIA, ODRCHINA and ODRMALAYSIA. ODRINDIA currently is a third party Online Dispute Resolution service provider to eBay India Chittu is a Regular Guest Speaker at several Universities in Malaysia and India where Chittu speaks on Mediation, Online Dispute Resolution and Intellectual Property. Chittu is a Regular Evaluator at the International Competitions for Online Dispute Resolution. Chittu was also a moderator at Cyberweek Conference, 2005 and a regular participant at all annual Cyberweek conferences. Chittu is currently a Consultant and Corporate Facilitator for several companies and individuals, via Muthu Singaram Consulting which includes Malaysian Institute of Management, Federation of Malaysian Manufacturers, Malaysian Employers Federation, Small and Medium Industries Development Corporation, The National Productivity Corporation, SIRIM Bhd, Technology Park Malaysia, Permata and others.

Arthur Pearlstein Arthur Pearlstein is Professor of Law and Director of the Werner Institute for Negotiation and Dispute Resolution at Creighton University School of Law in Omaha, Nebraska.


A graduate of Harvard Law School (J.D.), Haverford College (B.A.) and the Straus Institute for Dispute Resolution at Pepperdine University (Masters in Dispute Resolution), Professor Pearlstein is the inaugural director of the Werner Institute, the most richly endowed program of its kind in the country. Among the initiatives he has launched at the Institute are an interdisciplinary graduate program (leading to an M.S. in Negotiation and Dispute Resolution), the Program on Collaboration and Conflict Resolution in Healthcare, and a center for the study and development of dispute resolution systems for corporations and other institutions. Under his leadership, the Institute is launching an online-based graduate program in the fall of 2008. Immediately prior to joining the Creighton faculty, Professor Pearlstein served as the general counsel and director of Alternative Dispute Resolution and International Programs at the Federal Mediation and Conciliation Service (FMCS). He spearheaded the FMCS initiative aimed at developing the state of the art in the design, promotion, and implementation of conflict management systems in the workplace. Professor Pearlstein has an extensive background in teaching and training both overseas and in the U.S. He has taught language, cross-cultural communications and negotiations skills as a visiting lecturer to foreign university students and professionals in law, business, and international relations. He has also visited 49 states and over 60 different countries around the world. Professor Pearlstein has taught courses in dispute resolution and systems design as lecturer at the Catholic University School of Law and at the Straus Institute for Dispute Resolution at Pepperdine University School of Law. At Creighton, he teaches courses and conducts workshops in negotiation and dispute resolution in addition to his responsibilities for directing the Institute. Professor Pearlstein has written widely on law, dispute resolution, and popular culture, including as publisher and editor of American Dream Magazine, contributing author of the Legal Guide to Human Resources (West), and author of articles and essays in academic and professional publications. He has also been a speaker, panelist and guest lecturer on negotiation and alternative dispute resolution at a wide variety of institutions, conferences and symposia including the American Bar Association Section on Dispute Resolution, the Association for Conflict Resolution, Cornell University Institute on Conflict Resolution, Claremont Graduate University, the Middle East Technical University, and the National Labor Management Conference.

Mr. Deepak Pillai Partner, Haryati Deepak [email protected] Haryati Deepak, Advocates & Solicitors Suite 9B.03, Level 9B, No. 2 Lorong Dungun Kiri, Damansara Heights, 50490 Kuala Lumpur, Malaysia Tel: +603 2095 0330

Deepak practices law with the firm of Haryati Deepak, a specialist technology and intellectual property legal practice in Kuala Lumpur, Malaysia. He is a graduate of the University of


Durham, UK and was admitted to the Malaysian Bar as an Advocate and Solicitor of the High Court of Malaya in 1994. He was involved in the development of the Malaysian Network Information Centre’s (MYNIC) Domain Name Dispute Resolution Policy (MYDRP) and is a panelist of the Kuala Lumpur Regional Centre for Arbitration for hearing domain name disputes. Deepak’s expertise is in the areas of information technology, intellectual property and telecoms related laws and policies. He is the legal advisor to MYNIC, the Asia Pacific Top Level Domain Name Association, the Malaysian Association of the Computer and Multimedia Industry and has also advised the Government of Malaysia and its agencies on a variety of technology related legal issues ranging from its Open Source Software Initiative Master Plan to cyber crime and internet security. Deepak is a member of several professional and legal organisations including the UK Society of Computers and Law, the International Technology Law Association, the Internet Society and the ASEAN Intellectual Property Law Association. He has also spoken widely both locally and abroad on ICT related legal issues.

Daniel Rainey

Daniel Rainey currently is the Director of the Office of Alternative Dispute Resolution Services (ADRS) for the National Mediation Board. He joined the NMB's staff in April, 2001.

As Director, ADRS, he is responsible for a range of projects and program areas, involving cooperation with and support for Mediation, Arbitration, and

Representation.

He directs the NMB's core alternative dispute resolution (ADR) program, including: the Board's Facilitated Problem Solving training and facilitation for contract negotiations and joint problem solving; Grievance Mediation training and facilitation; specialized training and facilitation (team building, etc.); and Online Dispute Resolution (ODR). The ODR program includes the use of technology for contract negotiations, grievance mediation, arbitration hearings, and arbitration adoption conferences. He is the NMB’s liaison to a team of researchers working under a National Science Foundation research grant designed to develop information about process modeling and the impact of ODR tools in mediation.

Immediately prior to coming to the NMB, he was the owner/president of a consulting firm specializing in conflict management and conflict intervention. From 1978 through 1990, he was a faculty member at George Mason University in Fairfax, Virginia.

He is currently one of the instructors, online, responsible for teaching UMass’ undergraduate Online Dispute Resolution course.

He is a member of the Association for Conflict Resolution (ACR) and the Virginia Association for Conflict Resolution (VACR), and the Association of Labor Relations Agencies (ALRA). For ACR, he is the co-Chair of the ODR Section, and he is co-Chair of the ALRA Technology Committee.


Roberta Regazzoni I am the headofficer of RisolviOnline, the Online Dispute Resolution service provided by the Chamber of Arbitration of Milan (Chamber of Commerce of Milan). Previously I worked as assistant co-ordinator of the observatory “Regulation and Justice of the Market” of the Chamber of Commerce of Milan (research activity focused on regulation of the Internet, i.e. codes of conduct,

best practices, national regulation, European standards, Alternative Dispute Resolution, consumer protection, commercial costumes). I participated in the working group “legal issues” for the European Project OnlineConfidence (pan-European ODR mechanism). I attended several training courses and workshop on mediation and published a couple of works on ODR (in Italian).

Graham Ross

Graham Ross, is a solicitor and mediator with over 20 years experience in IT and the law. Graham is the author of legal applications software (including the original version of the QUILL solicitor's accounts and time recording package – at the time the first and leading time recording management system) and was the founder of LAWTEL, the popular web-based legal information update

service. Graham is the founder and head of The Mediation Room.com (trading name of TheClaimRoom.com Ltd) a leading provider of online dispute resolution, both for mediation and arbitration (www.TheArbitrationRoom.com) and online technologies to support all forms of in-person ADR. Graham also runs TheInternetOmbudsman.com. Graham is a member of the United Nations Expert Panel on Online Dispute Resolution and speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution. Graham was host of the 5th International Conference on Online Dispute Resolution held in Liverpool, UK, in 2007 in collaboration with the United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP). In addition to his work in IT land Internet law, Graham has considerable experience in clinical negligence and in forming and co-ordinating law firms in major high profile personal injury and product liability group actions, including the successful action against the UK Government for HIV infected haemophiliacs and also was a member of the steering committee that negotiated the largest ever group PI settlement in the UK, being for miners made ill by coal dust inhalation.


Colin Rule

Colin Rule is Director of Online Dispute Resolution for eBay and paypal.com He has worked in the dispute resolution field for more than a decade as a mediator, trainer, and consultant. He is currently Co-Chair of the Online Dispute Resolution Committee of the American Bar Association’s Dispute Resolution Section, and he serves on the Steering Committee of the Better Business Bureau’s Internet program, BBBOnline.

Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO (2000) and President. In 2002 Colin co-founded the Online Public Disputes Project, which applied ODR to multiparty, public disputes. Previously, Colin was General Manager of Mediate.com, the largest online resource for the dispute resolution field. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin has presented and trained throughout Europe and North America for organizations including the Federal Mediation and Conciliation Service, the Department of State, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution. He has also lectured and taught at UMass-Amherst, Stanford, MIT, Southern Methodist University, the University of Ottawa, and Brandeis University.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has contributed more than 40 articles to prestigious ADR publications such as Consensus, The Fourth R, ACR News, and Peace Review. He authors the online conflict resolution column in ACResolution Magazine and contributes to odr.info, a news resource chronicling developments in the ODR field. He holds a Master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in Peace Studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.

Prof. Dr. Erich P. Schellhammer Prof. Dr. Erich P. Schellhammer is the Program Head of the BA in Justice Studies within the School of Peace and Conflict Management at Royal Roads University. Dr. Schellhammer has degrees in law and philosophy and his main research interest is in establishing ontological models that demonstrate the desirability of cultural diversity. The ontological models also reveal principles for a philosophical foundation for human rights, for an ethics that accounts for otherness and for peaceful communication.


Indu Sen

Indu Sen is an organizational ombudsman at the University of California, Riverside. She is also a co-founder of FairShake™ ODR, a California-based start-up. Indu is finishing her LL.M. in International Dispute Resolution at the Straus Institute for Dispute Resolution at Pepperdine University School of Law. Indu’s interests lie in human behavior in negotiation and mediation, cross-cultural dispute resolution, and organizational ADR systems design. After earning her J.D. at the University of San Diego School of Law and a certificate from the Institute for Comparative and International Law in

Florence, Indu practiced employment, labor and education law for four years in San Diego, California. For the 2008 Forum, Indu helped create, design and organize the handbook. Her proudest achievements are 4 years and 16 months, her daughter and son, respectively.

Alice Shorett Alice Shorett is founder and president of Triangle Associates, Inc., a consulting firm that has provided mediation and facilitation services throughout the U.S. and Canada since 1979. Her early work included the successful negotiation of the Snohomish River Basin Agreement ion 1976, the first use of mediation to form policy in the United States.

Ms. Shorett has over 26 years of experience assisting policy makers assess contentious situations, identify relevant parties, and scope complex issues. In consultation with the policy makers, Ms. Shorett then designs and facilitates collaborative processes that result in sound policies. Ms. Shorett produces results – successful agreements in multi-party public policy and natural resource cases with scientific complexity. She designs and conducts workshops on consensus building techniques, meeting facilitation skills, public involvement practices, and interest-based negotiation. Ms. Shorett also designs and facilitates retreats and conferences. Her style is substantive, efficient, and directed to outcomes. Ms. Shorett has designed and coordinated numerous citizen participation programs for policy initiatives ranging from major regional transit and county-wide diking plans to facility and transmission line siting to road construction. She has completed numerous projects of smaller scale and scope, and continues to provide on-call consultation and quick response mediation to a variety of national, state, and local agencies.

Michael Skinner

Mr. Michael Skinner works with the Dispute Resolution Office and the Civil Justice Reform Projects under the Government of British Columbia. At this Forum, he is a panelist at the session on ODR Initiatives in British Columbia.


Colonel (retired) Patrick B. Stogran

Colonel (retired) Patrick B. Stogran spent his teenage years in Richmond, B.C. before attending Royal Roads Military College in August 1976. Graduating from the Royal Military College of Canada in 1980 with a degree in Electrical Engineering, he was posted to the Third Battalion Princess Patricia's Canadian Light Infantry (3PPCLI) in Victoria, B.C. During this time, he was employed as a Rifle Platoon Commander for two years, Mortar Platoon Commander for three years, and completed his tour as Operations Captain.

In January of 1986, Colonel Stogran attended Division I of the Technical Staff Course at the Royal Military College of Sciences in Shrivenham, England. The following year, he joined the Light Armoured Vehicle Project Office in Ottawa where he participated in drafting the formal Statement of Requirement that led to the recent acquisitions of the Coyote and the LAV III. A tour with the Canadian Airborne Regiment was to follow, cut short by a promotion to Major and a subsequent posting to the First Battalion Princess Patricia's Canadian Light Infantry (1PPCLI) in Calgary, Alberta to be a Mechanized Company Commander. He served in this capacity for three years, during which time his company participated in dismounted operations training in Norway, urban warfare training in the United States, and mountain operations training in the Rockies. This was followed by a yearlong secondment to the United Nations as a Military Observer in Bosnia where, as the Team Leader in the enclave of Gorazde during the Serbian offensive of April 1994, he was Mentioned-in-Dispatch for courage under fire.

Upon returning to Canada in 1994, Colonel Stogran attended the Canadian Forces Command and Staff College. In July 1995, he was posted to the Australian Army Land Warfare Centre. As a formation-level tactics instructor, Colonel Stogran was the subject matter expert in manoeuvre warfare theory, mechanized operations, and non-combatant evacuation operations.

Promoted to Lieutenant-Colonel, Colonel Stogran returned to Canada and took up a position with the Department of Applied Military Sciences at the Royal Military College in Kingston, Ontario. As a Directing Staff instructing military technologies and project management on the Land Force Technical Staff Program, Colonel Stogran was personally responsible for the preparation and delivery of all aspects of the Modern Weapons and Military Vehicles Courses.

Colonel Stogran assumed command of 3 PPCLI in September 2000. The Battalion became the Immediate Reaction Force (Land) in April 2001 and deployed to Afghanistan on Operation APOLLO/ENDURING FREEDOM in February 2002, marking the first time Canada has committed to ground combat operations since the Korean War. During the tour, the Battalion launched the first combat air assault mission in the history of the Canadian Army and conducted numerous defensive and offensive combat missions at section, platoon, company and battle group level.

After returning from Afghanistan, Colonel Stogran was posted to National Defence Headquarters with the Land Staff. In April 04 Col Stogran was posted to Kingston, followed by postings to the Pearson Peacekeeping Centre and Defence Research and Development Canada.

On 11 November 2007, Colonel Stogran proudly began his new appointment as Canada's first Veterans Ombudsman.


Much of Colonel Stogran's spare time is consumed by his passion for martial arts and related training, as he holds a second degree black belt in Karate with over thirty years of experience internationally. However, the source of his greatest enjoyment is quality time spent with his family.

Timothy Tin Ngai Sze (施天藝施天藝施天藝施天藝)

Contact details: Nationality: Hong Kong, China Email: [email protected] Telephone: +(86) 1391 189 7211

Current Positions

o Country Manager – China, Ecolutions GmbH & Co. KGaA, www.ecolutions.de o Co-founder, China ODR Forum, www.odrforum.cn

Academic Background

o Doctor of Laws, Chinese Academy of Social Sciences, Beijing (2007) o Thesis: Online Dispute Resolution: Its Development, Concept and Theories. o LL.M., Master of Laws, University of Westminster, UK (1999) o Thesis: International Economic Trade and Commercial Arbitration in China. o C.P.E., Diploma in Law, The College of Law, Store Street, London (1998) o Diploma in Laws, Peking University, joint program with Hong Kong Shue Yan University

(1998) o LL.B., Bachelor in Law and Business, Hong Kong Shue Yan University (1997)

Professional Qualifications

o Domain Name Panelist, Hong Kong International Arbitration Center, www.hkiac.org, (2007 - present)

o Arbitrator, Asian Domain Name Dispute Resolution Centre, www.adndrc.org, (2006 - present)

o Accredited General Mediator, Hong Kong Mediation Council (2002 – present) o Member, Chartered Institute of Arbitrators (1999 - present)

Other Active Positions

o IP Impact Person - China, International Development Law Organization (IDLO), www.idlo.int, (2006 – present)

o Board Member, Corporate Social Responsibility Advisory Board, AIESEC Mainland China, www.aiesec.org, (2005 – present)

Awards and Honors

o Fellowship, Enterprise and Investment Lawyers Course, International Development Law Organization (IDLO). Rome, (2005)


o Fellowship, Bucerius Summer Seminar on Selected Topics of WTO, EU and German Law, jointly held by the Institute of Law of the Chinese Academy of Social Sciences and the Bucerius Law School in Beijing, (2004)

Ernest Thiessen Ernest received his PhD degree from Cornell University in 1993, majoring in Water Resource Systems in the School of Civil and Environmental Engineering. While at Cornell University, Thiessen developed an efficient methodology to solve very complex negotiation problems. Thiessen is now President and CEO of iCan Systems Inc. of which Smartsettle is a division. Thiessen has led iCan's research and development efforts since 1993 to implement and build on his Cornell research creating the world’s first secure multiparty eNegotiation system.

Christopher To Mr. Christopher To is the Secretary General of the Hong Kong International Arbitration Centre (HKIAC). He was instrumental in hosting the 6th Forum on ODR in Hong Kong, and has been well-recognized as a leader in the field and the ODR movement in Asia.

Mr. Cui Xinmin Position: Case Administration Domain Name Dispute Resolution Center, CIETAC China International Economic and Trade Arbitration Commission (“CIETAC”)

Professional Experience： From 2002-, a clerk of CIETAC, dealing with around 60 arbitration cases as an assistant to tribunals in the Secretariat and 300 domain name dispute cases as a case administrator of Domain Name dispute Resolution Center of CIETAC.

Sandra Washburn Mediation is a second career for Sandra Washburn whose 16 years of experience as a national call center executive for IBM, Fidelity Investments and MCI (now Verizon) gave her a rich understanding of customer service, technical support and conflict resolution. As an EEOC contract mediator, to date Sandra has overseen the resolution of over 100 cases online, by telephone and in person.


Sandra earned her credentials in dispute resolution at Southern Methodist University’s Graduate Program in Alternative Dispute Resolution. She has worked as a teaching assistant in the class on Online Dispute Resolution. She has an MBA in Finance from New York University and a BA in Social Sciences from Harvard University. Sandra resides in Dallas with her GoldenDoodle, Georgie.

Robert Wheeler

Robert Wheeler is panelist this year at the session on ODR and Environmental Concerns.

Philip Ytterberg, Esq. Vice President and Assistant General Counsel

Philip Ytterberg is Vice President and Assistant General Counsel at Forthright. Phil is responsible for new business development at Forthright and on behalf of the National Arbitration Forum (FORUM). Prior to joining the FORUM, Mr. Ytterberg was in private practice before moving into in-house counsel and management roles. Most recently he worked at Thomson West, a business unit of The Thomson Corporation.

Mr. Ytterberg obtained his Juris Doctorate from the Boston University School of Law and his undergraduate degree from Tufts University in Medford, Mass. He is a licensed member of the bar in the states of California, Minnesota, Iowa and Illinois. He is also a member of the American Bar Association, the ABA Section of Business Law, the Risk Management Association, the Turnaround Management Association, and the Association of Corporate Counsel-America.


VOLUNTEERS


Grace Ayres is a candidate for a master’s degree in dispute resolution from Straus Institute at Pepperdine University. Her 15-year tenure negotiating approvals in high-octane multi-stakeholder environments for such projects as airports, schools, water projects, public infrastructure and private commercial and residential developments inspired her to better understand conflict and learn the skills needed for bringing about better outcomes, better processes and better experiences in managing change and decision-making. Today, Grace is Vice President of Licensing for a brand licensing firm which owns rights to brands having annual sales in excess of $140 million. She manages the sales and

marketing efforts of licensees that are confronted daily with the conflict of a rapidly evolving global economy and global market that, in turn, necessitate quick decision-making and nimble action in bringing products to market.

Courtney Broughton is a communications learner at Camosun College. This is an opportunity for Courtney to gain experience and develop her photography portfolio by acting as the Forum's official photographer. http://acpserv1.camosun.bc.ca/publishing/courtney_broughton/index.html

Eleanor Creighton is currently enrolled in the Bachelor of Justice Studies program at Royal Roads. After Graduation I am hoping to either go to law school to study aboriginal law or to assist aboriginal Canadians who become involved in the Canadian Criminal Justice System. If I do not go to law school I plan to do a Masters.

Nicky Hadwell is an instructor for the Canadian Navy in Advance Passive Acoustic Analysis, and teaches Navies all over the world. She is a Conflict Resolution Skills Coach, Harassment Investigator and Advisor, and almost finished with her Mediation and Negotiation Certificates with Justice Institute of B.C. She loves the field of Alternate Dispute Resolution, and looks forward to continually learning new ideas and methods, such as ODR.

Doug Leigh is an Associate Professor of Education with Pepperdine University and is currently pursuing a Masters of Dispute Resolution through the Straus Institute. His research interests include the role of trust and reconciliation within ecommerce disputes, as well as the graphical representation of ODR concepts within a semantic network framework.


Roxanne Meakes is currently enrolled at Royal Roads University in the Bachelor of Justice Program.While she has no concrete plans on what she will do with her degree when finished, she does have her eye on the MA program in Conflict Analysis and Management.

Collin MacDonald is presently working towards his BA in Justice Studies at Royal Roads University after graduating with a Diploma in Criminal Justice from Camosun College. Collin is instrumental in organizing the learner volunteers from Royal Roads University for the Forum.

Shanna Warmald is an ardent learner in the Justice Studies Program at Royal Roads University. She is fascinated with criminology, and plans to have a positive influence on criminal justice systems by researching and changing policy.

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