October 2012Volume 8

CONFERENCE

4

Together We Grow: Collaborating and Partnering for Success

Spartanburg Community CollegeTyger River Campus

Duncan, SC

Registration Fees

Early Bird Rate by September 9, 2017......$159

After September 9, 2017......$179

Rate includes lunch both days, continental breakfast on Friday, materials and SCAHCE 2018 Membership fee.

Register Online:Go to www.scahce.org/conferenceand use the secure “Online Registration Form” link.

You have two options for registration: online or mail-in check form.Complete the online registration to pay by credit card. If you would like to pay by check,

choose “Download Mail-In Form,” print form and include with your check. Please mail check to Vickie Baldwin, PO Box 1467, Greenwood, SC 29648

Questions about registration:Email your questions to scahce@gmail.com

October 5-6, 2017

BIO- David McIntosh is a business professional who has worked in the area of commercial property management with the government of Jamaica for several years before moving to the U.S. in 2008. He developed the passion for International Education and student recruitment while attending Georgia Southern University where he was an ambassador for international students. David is now pursuing his second career as the Director for the College of Charleston English Language Institute. He holds a Certificate in TESL, a Diploma in Land Economy and Valuation Survey (Estate Management) from University of Technology Jamaica and a Bachelor’s degree in Finance from Georgia Southern University.

Innovative Approaches to PartneringPresented by: Joy FinchWhether you are coordinating a program with sister colleges, partnering with other training providers, blending your offerings with for-credit opportunities, or finding new ways to help businesses educate their employees, there are many ways to approach partnership offerings with a win-win focus. This presentation will highlight innovative approaches to partnerships that can expand your ability to serve your customer base with minimal costs and a potential for maximum benefits.

BIO - Joy Finch joined Greenville Technical College in 2000 and was instrumental in launching the Economic Development and Corporate Training Division’s internationally recognized environmental, occupational health, safety and sustainability training. She has an MS in Environmental Management, a BA in Music (Piano Performance)/Humanities and she is a Certified Environmental Trainer. Joy is a past-president and long-time board member of both the National Environmental Information Association and the Carolinas Environmental Information Association and has served Education Chair for the Institute of Inspection, Cleaning and Restoration and the Curriculum Committee Chair for the National Center for Healthy Housing.

Completing the Puzzle: Putting the Pieces Together to Make a MasterpieceWhat are the pieces that make up a successful Workforce Development/Continuing Education division? Find out if you have the pieces you need to make-up your masterpiece.Presented by: Rusty Denning

BIO - Rusty Denning is the Associate Vice-President for Economic Development/Continuing Education at Piedmont Technical College. He has over fifteen years of experience with the Technical College System of Georgia. He held numerous positions while working for Ogeechee Technical College and Georgia Quick Start. Rusty is a graduate of Georgia Southern University with a B.A. in Business Administration/Regional Economic Development and a Masters Degree in Public Administration. Rusty is a Certified Economic Developer Trainer (CEDT) and completed the Community and Economic Development Program through SC Economic Development Institute and was awarded the 2011-2012 SC Technical Education Association Administrator/Manager Educator of the Year.

The Root Cause of Good Customer ServiceWe all know that the best way to solve a problem is to find the root cause. Too often, we think of customer service as solving the problem that the customer has (by finding the root cause) and then making it right. Presto! I gave you great customer service because I solved your problem, right?! Wrong!! Great customer service isn’t about finding the root cause of a problem - it is about knowing the root cause of great customer service! What is the root cause?? Come find out!Presented by: Jeff Estes

BIO - Jeff Estes has been a training professional for over 18 years and has taught such subjects as Industrial Safety, Microsoft Office, 9th grade Algebra, and even trained convicted felons how to use hand & power tools.

Mark Your Calendars and Register Online!

Accommodations: Hampton Inn & Suites Greenville/Spartanburg. Special room rate is $109 single or double, excluding taxes and fees. Call

864-486-8100 to make reservations and say you are with the SCAHCE Group. Room rate is valid until September 12, 2017.

Internet and Data Privacy - What is it all about?Presented by: David Pfaehler Internet security gets a lot of play in our minds these days but many are not aware of the constant push by business and governments to implement technologies that are slowly eroding away at our individual right of privacy. This presentation will look at privacy concerns and a new privacy program initiative started in 2017 by Midlands Technical College.

BIO - David Pfaehler, faculty member, teaches Information Technology classes for the Corporate and Continuing Education division of MTC. Having 28 years of IT leadership experience in various industries allows him to bring a valuable perspective to classroom instruction. Mr. Pfaehler’s understanding of IT’s role in business allows him to focus the teaching of subjects not only from an academic viewpoint but with an appreciation for how a business will benefit from its use. Mr. Pfaehler has been teaching and inspiring students since 2010.

Recruiting Solutions: Using Your Division to Support Employers’ Hiring NeedsPresented by: Lauren Holland With unemployment rates hovering in the low single-digits, employers struggle to find quality candidates for open positions. The Corporate and Workforce Development Division at FDTC embarked on three new initiatives this past year to connect job seekers more easily with employers. The Division’s Manufacturing Skills Pre-Employment course, it’s Employment Readiness Services, and it Quick Jobs Open House events all provide valuable services to employers to support their recruitment of qualified candidates with important skills sets and soft skills knowledge

BIO - Lauren Holland is the Associate Vice President of Corporate and Workforce Development at Florence-Darlington Technical College.Prior to joining FDTC in March of 2016, Lauren worked previously as a Director of Programming in continuing education at Richmond Community College in North Carolina.She is a native of Kannapolis, North Carolina, and attended Appalachian State University, where she completed both her undergraduate and graduate degrees.

She serves as a Member-At-Large on the SCAHCE Board, as well as on the Pee Dee Workforce Development Board, and was recently elected as Secretary-Treasurer of the S.C. Chief Continuing Education Officers peer group.

From Blight to Art to Hospital EmploymentPresented by: Nannette BongioviCome hear how a grant to provide artistic structures in a blighted Spartanburg neighborhood has turned into neighbors working and learning together to revitalize their community while earning national credentials and creating a pipeline of employment for the regional hospital. Welcome to the Northside Initiative!

BIO - Nannette Bongiovi, CPP is the Director of Corporate Training and Career Development at Spartanburg Community College (SCC). She has more than 10 years of experience working in Continuing Education, with the past three years at SCC. In her time at SCC, Nannette has been instrumental in coordinating the multiple award winning Operation Educate outreach program at the Spartanburg County Detention Center. Her current project for the Northside Initiative provides on-site construction trade training to create a pipeline of potential employees for Spartanburg Regional Health System. A similar program is in the works for Union County. Nannette serves as a Member-At Large on the SCAHCE Board.

All I Ever Learned About Partnerships I Learned From ....Presented by - Sonia Young and Susan SherlockWhether you are on the field, on the stage or in the office, partnerships can make the difference in winning and losing. Find out how working together has opened doors and created opportunities for two divisions that, a few years ago, didn’t even speak to one another.

BIO - Sonia Young is the Director of Corporate & Continuing Education at York Technical College. She has a diverse professional background ranging from organizational development and change management to operations management and sales. She has spent the majority of her career in training and development in both the public and private sector. Mrs. Young is a graduate of Clemson University and is currently pursuing her Master’s degree.

BIO - Susan Sherlock began her career with York Technical College in 1986, but her relationship with the College started much earlier when she saw her older brother obtain a diploma in drafting in the mid-1970s. As a native of Rock Hill, and this early knowledge of the College, Susan naturally looked to York Tech to further her education after high school and obtained Associate Degrees in Engineering Graphics Technology and Civil Engineering Technology. After a time in industry, working with consulting civil engineers, she later completed a Bachelor of Science in Civil Engineering Technology from the University of North Carolina at Charlotte, and a Master of Civil Engineering from Norwich University. Over the past 31 years, Susan has served the College as teaching faculty, Department Chair for Engineering Technologies, Associate Dean of Industrial and Engineering Technologies Division, and most recently, as Associate Vice-President for Academic Affairs for the IET Division.

No English Language Institute? No problem!Presenters: Alice Hamilton and David McIntosh

The College of Charleston’s English Language Institute (ELI) has become a regional leader in providing Intensive English Language programming for college–bound international students who have gained conditional admission to a college, but have not met the English language entrance requirements. This session will provide a step-by-step process on how your college can attract more international students by partnering with the College of Charleston ELI in this win-win agreement.

BIO-Alice Hamilton serves as the director of the Center for Continuing and Professional Education. She holds a Ph.D. from the University of Minnesota and has held academic positions at the University of Minnesota, the University of Saskatchewan, the University of New Brunswick, the University of Hawaii, Shanghai Normal University, Hokkai Gakuen University, and Hiroshima University. Dr. Hamilton has enjoyed a lengthy career in international education and most recently served as the International Representative and Program Director of the Maui Language Institute at the University of Hawaii Maui College.

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Breakout Sessions – 2017 SCAHCE Conference

Registration Opens at 11amConference starts at 12noon (with lunch)12:00 pm - 1:00 pm Opening Welcomes, Lunch and Networking Activity Becky Garnett, President, SCAHCE Henry Giles, President, Spartanburg Community College Robert Leslie, CCE Dean Spartanburg Community College1:00 pm - 1:45pm Keynote Speaker Johannes Trauth, Vice President, BMW Manufacturing1:45-2:00pm Break 2:00pm – 2:50pm Keynote Speaker Dr. Tim Hardee, President, South Carolina Technical College System3:00pm – 3:45pm Concurrent Session – Internet and Data Privacy-David Pfaehler, Midlands Technical College Concurrent Session – From Blight to Art to Hospital Employment-Nannette Bongiovi, Spartanburg Community College 3:45pm – 4:00pm Break 4:00pm – 5:00pm Concurrent Session – All I Ever Learned About Partnerships, I Learned From…-Sonia Young and Susan Sherlock, York Technical College Concurrent Session - No English Language Institute? No problem!- Alice Hamilton and David McIntosh, College of Charleston

Continental Breakfast starts at 8amConference Starts at 8:30am8:00 am – 8:30 am Continental Breakfast 8:30am-8:45 am Day 2 Welcome 9:00 am – 9:45 am Concurrent Session - Innovative Approaches to Partnering - Joy Finch, Greenville Technical College Concurrent Session – Recruiting Solutions: Using Your Division to Support Employer’s Hiring Needs- Lauren Holland, Florence Darlington 10:00 am – 10:45am Completing the Puzzle: Putting the Pieces Together to Make a Masterpiece- Rusty Denning, Piedmont Technical College Concurrent Session – The Root Cause of Good Customer Service- Jeff Estes, Piedmont Technical College10:45-11am Break 11am-12:00noon Open Forum of Teambuilding Best Practices: Come with an Idea and Leave With Several Vickie Baldwin and Nannette Bongiovi12:00 -1:00pm Lunch including SCAHCE Business Meeting and Award Recipients Announced Becky Garnett, SCAHCE President Nannette Bongiovi, Awards

Thursday, October 5 – 12:00-5:00pm

Friday, October 6 – 8:00 am – 1:00pm