BIFM Key Learning Event 1: Insight into the future of Facilities Management

“An Insight into the

Future of FM”

Mark Whittaker

BIFM North

2 | An Insight into the Future of FM

Welcome

“An Insight into the Future of FM”


2014 Key Learning Events


Twitter

Today’s event: #BIFMKLE1

@BIFM_NorthWest

@kathf48

@markcatchlove

@martin_iSite

@Whitbags

BIFM – Getting the most from your membership


BIFM Groups & Regions

Regions

> Events

> Networking

Special Interest Groups (SIG’s)

– Catering & Hospitality

– Charities

– Education

– Health & Safety

– International

– People Management

– Procurement

– Retail

– Rising FMs

– Security & Business Continuity

– Sustainability

– Women in FM

– Workplace


> By promoting and advocating the FM profession

> By providing world-class training, qualifications and professional development

> By providing a centralised knowledge hub on FM practice

> By bringing together the dispersed FM community and access to shared resources and knowledge

> By setting and maintaining the professional standards for FM professionals

> By providing the framework and career pathway for FM professionals to develop within & progress

Why does BIFM exist? To advance the Facilities Management profession


How do we support our members?

•Providing members with learning, support and advice services to improve, extend and maximise their career opportunities within the FM industry.

Professional Development

•Members can share best practice and gain experience from different disciplines across the facilities management profession.

Networking

•We keep members up-to-date with the latest thinking in facilities management. This enables members to achieve their full potential and deliver the best of their ability.

Information and Knowledge

•Our clear membership grading structure provides pathways for anyone involved in FM at any stage of their career, which are recognised throughout the industry.

Recognition and Industry

Awareness


BIFM in the North

NW Groups:•Merseyside•Lancashire & Manchester

NE Groups:•Tyne-Wear-Tees•West & North Yorkshire•South Yorkshire•Hull


BIFM & Social Media

@BIFM_UK@BIFM_North


Upcoming events in the region

> 13 March – Career Development – The Centre Birchwood

> 15 May – Sustainability – Angel Square, Manchester

> 11 September – Social Media Strategies – BBC Media City, Salford

> 13 November – Collaborative Partnerships – BAE Systems, Salmesbury

Today’s Event


Introduction to today’s speakers


Contact Details – BIFM North West

Mark Whittaker

E: [email protected]: 07764840694T: @Whitbags

Justin Lawson

E: [email protected]: 07976 882 008T: @Justinsview

People Place Potential

PeoplePlacePotential

Creating places for people to reach their potential

Mark Catchlove

Herman Miller

@hminsightgroup


Trends


Exponential growth of

technology—and the

resulting prevalence of

working digitally—are

forming new expectations of

physical workplaces.

Trends


The cloud services market

will increase to $180 billion

in 2015 from $70 billion in

2010.

Exponential Growth in Technology

Trends


Demographic changes

and a multigenerational

workforce are changing

ergonomic and

functional requirements

for workplaces.

Trends


By 2025, we can expect

5 different generational

cohorts to be competing

and interacting at work.

Demographic Changes, a Multigenerational Workforce

Trends


Demographic Changes, a Multigenerational Workforce

Trends


A mobile and

collaborative workforce

works digitally

anywhere; workplaces

are therefore being

reinvented

Trends


Global real estate reduction

is pressuring organisations

to use what real estate they

have in the best way

possible, bringing people

together and capitalising on

their collective intelligence.

Trends


The need to capitalise on

collective intelligence is

causing organisations to

consider where and how

people gather to co-

create new knowledge.

Trends


PlacePeople Potential

Engage

Work

Together

Anywhere

Technology

Real Estate

Environment


Help

people

engage


Help People Engage

Why It Matters

Engagement, the

alignment of purpose

and commitment to

action, enables both

the individual and the

organisation to reach

their full potential.


Community

Help People Engage

Connection

Welcome

Familiar


Alignment

Help People Engage

Leadership

Brand

Work


Support

Help People Engage

Function

Enrichment

Health-Positive


Expression

Help People Engage

Personal

Dynamic


Help people

work together


Help People Work Together

Why It Matters

Co-creating knowledge is

the best way for people to

learn and organisations to

solve complex problems

and innovate for the

future.


Behaviour

Help People Work Together: ResearchPeople seek the simplest ways to collaborate,

and 70% of the time it’s at the workstation.


Approach

Help People Work Together: ResearchCulture, privacy levels, and use of vertical space

influence how and how much spaces are used.


Tools

Help People Work Together: ResearchTechnology enables collaboration in new ways,

but paper is still present in 65% of meetings.


Design

Help People Work Together: ResearchVariety, choice, and proximity considered holistically

are key to successful collaborative spaces.


How do you work together?

Help People Work Together: Research

29% 26% 21% 14% 10%

30% 24% 20% 15% 11%

What are the ways you

work together and

what are the positives

and negatives?


Let work

happen

anywhere


Let Work Happen Anywhere

Why It Matters

Embracing the level of choice people seek makes

them more effective and expands their networks,

which helps organisations.


82 of 100 “Best Companies to Work For” allow employees

to work outside the office 20 percent of the time.Home, Office or Third Place



A facility with a variety of work settings so people can

choose the one most conducive to the work at hand.Corporate Campus



A work style that emphasises a community (or network) of users. People join

and work in a real (as opposed to virtual) community of like-minded individuals.Coworking



87% of coworkers have started new projects

with others they met in their coworking space.Social Media Mindset



Wi-Fi, the cloud, and smart phones all make

working from anywhere seamless.New Tools of Mobility



Savvy organisations are trying to recreate coworking environments in-house,

anticipating an increase in learning, satisfaction, productivity, and connectivity.Corporate Application


Community

Enclosed

External Partner Home Base


Make technology

work for people


Make Technology Work for People

Rapidly changing technologies are creating new,

unprecedented demands for the physical

workplace.

Why It Matters


Context



Today’s Opportunities



Workplace Technology Experience


The workplace should

anticipate and enable

the use of emerging

technologies.


Mobile devices and the cloud have

enabled work to happen anywhere.Hyper-Mobility



Technology companies are unifying the many

ways that we can communicate digitally. Convergent Communications



The ways that people interact with their technologies are

changing, creating new and unfamiliar behaviors.Human/Technology Interaction



An individual workstation can anticipate and

enable the use of a tablet and video chatting.Workplace Implications



Strengthen

environmental

advocacy


Strengthen Environmental Advocacy

Why It Matters

A company that cares for the earth benefits from the

employees and customers it attracts and the financial

performance that accompanies sustainable practices.


Best Practices


Employee Involvement

Business Strategies

Building Approaches

Closed-Loop Materials

Employee Involvement Business Strategies Building Approaches Closed-Loop Materials


Google opens 40,000 square feet of offices

a week; none use any "red list" materials.Google: Materials




Closed-Loop Materials


"Imagine a world in which

growth is good and human

activity generates a

delightful, restorative,

ecological footprint.”—William McDonough and Michael Braungart

in "The Cradle-to-Cradle Alternative"



Make

real estate

work harder


Make Real Estate Work Harder

Why It Matters

Reducing costs without seizing new value from the

portfolio misses the chance for real estate to

contribute more to achieving business goals.


What are emerging strategies for creating

great places that optimise real estate?

How do we respond to data ubiquity and

transparency with networked problem-solving?

What new insights can be gained from facilities

and real estate situations?

Our Customers' Business Drivers


Growth Efficiency Shareholder Return

Sustainability Innovation Corporate Image

Cost Effectiveness Alignment Stability

Integration Attraction & Retention Financial

Performance Market leadership Continuous

Improvement Customer Focus Safety


Companies want to maximise opportunities

for real estate to serve employees.What Our Customers Are Facing


People 85%Rent, Utilities,

& Furniture 15%


Thinking Process


Envisioning the Ideal

Measuring Current Space

Assessing and Making Decisions

Managing Change

Reconciling Assets and Equipment

Measuring the Impact,

Continuously Improving


PeoplePlacePotential


Mark Catchlove

Herman Miller

@hminsightgroup

BIM, Soft Landings, Outcomes

So, what’s BIM?

Building Information Modelling

A collaborative process, which produces sharable information

The Building Information Model

A set of digital information, which you can use to collaborate

Output Input

Intelligent data

• More than just geometry

• More than the shape of

the building

components

• Provides a living

schedule of

components

• These components are

intelligent elements of

the physical building

What is driving BIM?

• Political

• Environmental

• Social

• Technical

• Economic

What’s in it for us?

’for facility managers BIM software can be a powerful new tool to

enhance a building’s performance and manage operations more efficiently

throughout a building’s life’(FacilitiesNet, 2008)

‘

Fea

sib

ility

Pre

ferr

ed B

idde

r

Co

nstr

uct

Tender

Ha

nd

ove

r

Op

era

te

Client

Contractor

FM Provider

TIME

Leve

l o

f c

on

tro

l

Not more – just better

Involvement in D & B

Scenario planning

Commissioning

Handover

Asset registers

CAFM set up

Mobilisation

Operations

Building records

Re tendering

Putting it into practice

Technician visits room to perform checks.User has the ability to view services within room

Technician has the ability to view plant and interrogate operatingmanuals including elements of commissioning data

Technician has the ability to interrogate O&M ‘s including elements of commissioning information, fault codes and supplier maintenance manuals

QR codes have been implemented to provide those without access to BIM 360 Field / FSI GO with access similar information.

‘The Introduction of the iPads has brought about real efficiencies from our traditional way of working’

‘Ability to organise our workload, dealing with tasks in similar areas of the building’

‘BIM 360 enables us to scale back walls to reveal pipework, assisting with investigation of faults’

Team feedback

‘The ability to interrogate issues whilst off site has been useful’

‘The inclusion of part numbers is particularly useful’

‘The ability to view issues, visualise the asset and retrieve information such as Model / Serial Number whilst being off site will enable engineers to come to site with the knowledge of what is required to rectify the job’

Team feedback

The visualisation of assets useful on15% of jobs completed via the device

Able to address an additional issue whilst attending 16% of all jobs

An average of 25mins per job saved

Benefits realisation

A bit more about GSL

• All about performance

• Post Occupancy Evaluation

• 6 areas measured

• BIM will be used as a data management tool

Contracting for outcomes

A change of focus

• On time, on budget – not good enough!

• Construction and maintenance as service

• Why is the customer better off?

• What is the impact of the service?

• Focus on the ultimate why of providing the building or service

Producing better buildings

What do we need to do then?

• People change – we must develop a different culture in the built environment, and the talent to implement it

• Process change – Best practice and contractual frameworks need to get joined up

• Technology change – development of real end to end solutions and the know how to deliver it

Lets not miss the boat!

Want to know more?

• www.bimtaskgroup.org

• http://www.linkedin.com/groups/BIM4FM

• RICS BIM conference London, 12 Feb 2014

– http://www.rics.org/uk/training-events

• BIM Show Live 23/24 April – Manchester

– http://www.bimshowlive.co.uk

http://www.bimtaskgroup.org/

http://www.linkedin.com/groups/BIM4FM

http://www.linkedin.com/groups/BIM4FM

http://www.rics.org/uk/training-events





http://www.bimshowlive.co.uk/




Insight into the future of FM

Building intelligence

Living the Dream :)

Fire Shutters are important

Diverse Property Landscape

Our

Aims

Title TitleTitle

This is your Hub slide template

A Complex PictureIs Technology Working?

LOSING CONTROL

TOO MANY STAKEHOLDERS

TOO MANY SYSTEMS

Cant Find anything? –

Produce a Spreadsheet!

SUPPLIERS NOT INTEGRATED

STOP

COLLABORATE& LISTEN

My Kitchen

My Best BIM Example

My Best BIM Example

Surely its a Design & Construct no brainer!

BIM needs client engagement

Not the CRE&FM Holy-grail

COBIE could be the key

FM has become Commoditised

Zurich Report

Total Failure to Innovate

Year after year of iterative improvement

Procurement Driven cost reduction

“Corporate Real Estate at the Crossroads”

CRF&FM Function not valued by Client

Service Providers – same but different

The Dividing Line

Zurich Report “Corporate Real Estate at the Crossroads”

Real Estate is and will be key

Fed by business drivers

Best Environment at right price

Demand driven

Existing business models will

change

Leverage of Technology

Less fixed – more third space

Agile business


Modern Challenges for the CRE&FM

Client

Workspace Flexibility

ReducedSpace Mobile

Workforce

Business Agility

Carbon Reduction

Energy Reduction

INNOVATE or DIE


Imaginative integration and

collaborative innovation

Dawn of the intelligent Cooperative

The Intelligent Client

Service Provider

Service Provider

Service Provider

CLIENT

The Intelligent Cooperative

Building Intelligence

The Intelligent Cooperative

Forward Looking

Investment History

Renewal Dates

Rents

Space Utilisation

Planned Maintenance

Lifecycle Investment

Asset Management

In Flight Projects

Rental Income

Disputes & Incidents

Compliance

Dilapidations

Risk

Utility Costs

Leases

Energy Consumption

Forecast Projects

Reactive MaintenanceConditions Management

Location

Understand your Property DNA

How do you enable the

intelligent Co-operative?

Must be client lead

Suppliers must buy-into culture

Systems must be capable

Has to be a single source of intelligence

Bound by partner agreements

BenefitsEmpower SP’s to use own systems and processes

Switch off none-core operational systems

Reduce and Refocus Team

Use intelligence to make smarter, informed decisions

Reduced revenue spend by circa 20%

SERVICE PROVIDERS

CRE&FM CLIENT

SOFTWARE VENDORS

Challenge clientsDiversify

Create an information strategy

Open Source or go home

Think Transformation not changeTrust in your specialists Invest in information solution not software

Thank You

BIFM Key Learning Event 1: Insight into the future of Facilities Management

Business

Transcript of BIFM Key Learning Event 1: Insight into the future of Facilities Management